Mercure Lourdes Impérial
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Summary of reviewsMercure Lourdes Impérial is highly appreciated for its strategic location in the heart of Lourdes, providing guests with easy access to major attractions such as the Sanctuary of Our Lady of Lourdes and the Basilica, as well as beautiful views over the river. The vibrant surroundings, Art Deco entrance, spacious rooms and practical amenities like private parking make it a visually appealing and convenient base for exploring the town.
The breakfast offerings at the hotel receive acclaim for their variety and abundance with guests enjoying both continental and English options. Items like brioche, croissants, local yogurt and very good jam are frequently highlighted. Despite occasional lapses in buffet restocking, the breakfasts are described as generous, hearty and well-executed overall.
Dinner experiences at the hotel are generally positive with many praising the quality, taste and presentation of the dishes. The meals are seen as rich and offering excellent value for money, even though some guests note limited menu variety and slow service at times. The staff's kindness and the overall dining ambiance contribute positively to the experience.
Guests find the rooms to be clean and equipped with comfortable bedding, some even featuring balconies. However, there are mixed sentiments as the rooms are often found to be small with some displaying wear and tear and inadequate soundproofing. Despite these concerns, the cleanliness and comfort of the rooms are frequently commended.
The hotel staff consistently receive high praise for their friendliness, helpfulness and professionalism, contributing significantly to the positive guest experience. Their multilingual abilities and attentiveness are major strengths with individual staff members recognized for exceptional service.
The parking situation at the hotel presents some challenges. On-site parking is available but limited and costly, priced at €15 per night. However, alternatives such as nearby free overnight municipal parking provide convenient solutions for guests.
High-quality bedding and comfortable mattresses are a standout feature, greatly enhancing guest comfort. Although there are mixed opinions about the firmness of the mattresses, the overall sentiment remains positive.
While Mercure Lourdes Impérial is generally well-received, some guests feel the hotel falls short of its four-star rating, suggesting it resembles a three-star facility due to outdated decor, worn-out amenities and maintenance issues. Despite these critiques, the charm of its location, cleanliness and staff performance remain key highlights for many visitors.
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The breakfast offerings at the hotel receive acclaim for their variety and abundance with guests enjoying both continental and English options. Items like brioche, croissants, local yogurt and very good jam are frequently highlighted. Despite occasional lapses in buffet restocking, the breakfasts are described as generous, hearty and well-executed overall.
Dinner experiences at the hotel are generally positive with many praising the quality, taste and presentation of the dishes. The meals are seen as rich and offering excellent value for money, even though some guests note limited menu variety and slow service at times. The staff's kindness and the overall dining ambiance contribute positively to the experience.
Guests find the rooms to be clean and equipped with comfortable bedding, some even featuring balconies. However, there are mixed sentiments as the rooms are often found to be small with some displaying wear and tear and inadequate soundproofing. Despite these concerns, the cleanliness and comfort of the rooms are frequently commended.
The hotel staff consistently receive high praise for their friendliness, helpfulness and professionalism, contributing significantly to the positive guest experience. Their multilingual abilities and attentiveness are major strengths with individual staff members recognized for exceptional service.
The parking situation at the hotel presents some challenges. On-site parking is available but limited and costly, priced at €15 per night. However, alternatives such as nearby free overnight municipal parking provide convenient solutions for guests.
High-quality bedding and comfortable mattresses are a standout feature, greatly enhancing guest comfort. Although there are mixed opinions about the firmness of the mattresses, the overall sentiment remains positive.
While Mercure Lourdes Impérial is generally well-received, some guests feel the hotel falls short of its four-star rating, suggesting it resembles a three-star facility due to outdated decor, worn-out amenities and maintenance issues. Despite these critiques, the charm of its location, cleanliness and staff performance remain key highlights for many visitors.
Dog Friendly Hotel
Mercure Lourdes Impérial provides comfortable accommodations and welcomes dogs, ensuring a pleasant stay for pet owners visiting Lourdes. The hotel's central location offers easy access to local attractions.
Business Hotel
While specific business amenities are not detailed, as a large chain hotel, it may offer services and spaces suitable for business travelers.
Accessible Hotel
This hotel offers facilities for disabled guests, including wheelchair accessibility and upper floors accessible by elevator. Accessible rooms have features like higher level toilets and toilets with grab rails.
To whom is your hotel/accommodation accessible?
People who use a wheelchair People who are deaf People who are blind People with autism
People who use a wheelchair People who are deaf People who are blind People with autism
Is there level-access route (might include lifts) from the road to the rooms? Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach? No
Show more...Hotel with EV Charging Stations
This 4-star Mercure hotel is centrally located in Lourdes and offers an electric vehicle charging station. It provides comfortable accommodation with a restaurant and bar.
4-Star Hotel
Located in Lourdes, this hotel offers comfortable accommodations and convenient access to the city's attractions. It is a solid choice for travelers seeking a reliable 4-star experience.
Family Friendly Hotel
Hotel with Parking
EV charging stations
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
No
Do you perform temperature checks upon guests' arrivals?
Yes, random checks
Show more...Yes, random checks
Guest Reviews
Situated in the heart of Lourdes, the Mercure Lourdes Impérial boasts an exceptional location that resonates highly with guests. Its central position makes it easy to explore the town with the Sanctuary of Our Lady of Lourdes and the Basilica both just a short walk away. The hotel offers beautiful views, including a scenic outlook over the river. Additionally, proximity to key tourist spots such as the Bernadette Grotto and the castle adds to the convenience.
Many guests appreciate the easy access to a variety of restaurants and the overall vibrant environment that surrounds the hotel. The atmosphere is frequently described as pleasant with visitors noting the Art Deco style of the entrance and the spacious rooms. Practical amenities like private car parking also contribute to its favorable reputation. Overall, the Mercure Lourdes Impérial provides a strategically located and visually appealing base for anyone visiting Lourdes.
The breakfast at Mercure Lourdes Impérial receives positive remarks for its variety and abundance. Guests appreciate the extensive choices, which include both continental and cooked options. Items such as brioche, croissants, good coffee, local yogurt and very good jam stand out in the reviews. Many highlight the generous and varied selection, catering to various tastes with both continental and English breakfast options. The all-you-can-eat buffet format is also well-received with the breakfast deemed very complete and ideal for various purposes.
However, some guests note that the buffet is not always promptly restocked, particularly the cooked items. Despite these occasional lapses in service, most reviews reflect satisfaction, calling the breakfasts delicious, hearty and successful. The hotel's proximity to the Sanctuary of Our Lady of Lourdes is mentioned as a strategic advantage for guests. Overall, the breakfast experience at Mercure Lourdes Impérial is described as generous with ample choice and generally well-executed.
The dinner experience at Mercure Lourdes Impérial garners mixed but largely positive impressions from guests. Many highlight the excellent quality of the restaurant, describing the meal selection as generous, tasty and well-presented. The dishes are noted for their richness and fine cuisine with an excellent value for money. Service staff receives praise for their kindness, although some found the service to be on the slower side. Despite these positives, there are critiques regarding the lack of menu variety and the excessive nature of some meals. Additionally, some diners found it challenging to adapt to differing meal times compared to their home countries. Overall, the majority of reviewers appreciate the lovely and well-prepared dishes, making the dining experience at the hotel noteworthy for many.
The rooms at Mercure Lourdes Impérial offer a mixed experience for guests. On the positive side, the rooms are often described as clean with comfortable bedding and some even boasting balconies that add a nice touch. The decor of the entrance and lounges is also appreciated for its beauty. Location-wise, the hotel is very accessible to the Lourdes Sanctuary, which is a significant advantage for many visitors.
However, several aspects of the rooms leave much to be desired. Many guests find the rooms and bathrooms to be small and cramped, lacking sufficient space for luggage. Maintenance issues are evident with some rooms showing wear and tear, like chipped walls and outdated bathrooms. Noise levels can also be problematic due to poor soundproofing. Some rooms are perceived as too warm and a few have outdated facilities such as old carpets and limited television options. There is definitely room for improvement, especially in terms of renovation and upkeep.
Mercure Lourdes Impérial receives commendable feedback for its bedding and comfort. Guests frequently highlight the excellent, very good and high-quality bedding, alongside comfortable beds and mattresses. Despite some mentions of hard beds or mattresses starting to show wear and being too soft, the overwhelming sentiment centers on the comfort and quality of the beds, enhancing the overall stay experience.
Mercure Lourdes Impérial garners favorable remarks for its commitment to cleanliness among guests. Reviews consistently highlight the hotel's efforts in maintaining clean and comfortable rooms, contributing significantly to a positive guest experience. Many guests appreciate the hotel's exceptional cleanliness and commend the clean and kind staff. The impeccable cleanliness of the rooms and the good maintenance of the hotel's general areas are frequently noted with the rooms being described as very clean and comfortable.
However, there are occasional mentions of issues such as suboptimal cleaning in the common areas and specific maintenance concerns in some rooms. For instance, guests have pointed out chipped walls and worn-out spots on the walls and a lack of water pressure in the showers. Additionally, the state of the carpets has caused discomfort for some due to a perceived feeling of dirt.
Overall, while the hotel's cleanliness receives notable praise, there are certain areas that may benefit from more attention to detail and upkeep to ensure an even better guest experience.
At Mercure Lourdes Impérial, the highlight is undeniably the staff who consistently earn high praise for their kindness, helpfulness and professionalism. From guests arriving at reception to those seeking assistance with various queries, the reception staff are lauded for being available, friendly and extremely helpful. The welcome extended by the team is repeatedly mentioned as top-notch with the staff's attentiveness and service orientation standing out.
Guests appreciate the excellent customer service and often highlight the attentive and friendly demeanor of the staff. The management also gets a special mention for their politeness, proficiency in English and thorough assistance during check-in. Specific staff members, such as Andre, are recognized for going above and beyond to make guests' stays smooth and enjoyable.
The staff's ability to communicate in multiple languages, including Italian, adds to the overall positive experience. Professionalism paired with a genuine friendly approach makes the team at Mercure Lourdes Impérial a key component of the hotel's charm. Overall, the reviews reflect a consistent theme: the staff’s commitment to excellent service and guest satisfaction.
Guests have noted mixed feedback regarding the parking situation at Mercure Lourdes Impérial. While there is an on-site private parking facility, it is small, cramped and comes with an extra charge of €15 per night. This facility can accommodate around ten cars, but some guests found it difficult to access. For those seeking alternatives, free overnight municipal parking is available nearby, roughly a 10-minute walk or around 400 meters from the hotel, described as both safe and convenient. The hotel's prime location near the Sanctuary adds value, but the limited and costly parking options might be a point of consideration for visitors.
The Mercure Lourdes Impérial has received mixed feedback regarding its four-star rating. Many guests expressed disappointment, suggesting it doesn't live up to its advertised status. Several reviews pointed out that the hotel, rather than being a true four-star establishment, seemed more comparable to a three-star facility. The facilities were described as old with specific mentions of worn-out paint and carpet and rooms that felt awkwardly separated for multiple occupants. Criticism was also directed at the restaurant, which was described as disappointing and understaffed. Overall, the general sentiment leans towards the need for an upgrade in both the physical state of the hotel and its service level to meet the expectations of a four-star rating.
Location Show Map
Location
Many guests appreciate the easy access to a variety of restaurants and the overall vibrant environment that surrounds the hotel. The atmosphere is frequently described as pleasant with visitors noting the Art Deco style of the entrance and the spacious rooms. Practical amenities like private car parking also contribute to its favorable reputation. Overall, the Mercure Lourdes Impérial provides a strategically located and visually appealing base for anyone visiting Lourdes.
Breakfast
However, some guests note that the buffet is not always promptly restocked, particularly the cooked items. Despite these occasional lapses in service, most reviews reflect satisfaction, calling the breakfasts delicious, hearty and successful. The hotel's proximity to the Sanctuary of Our Lady of Lourdes is mentioned as a strategic advantage for guests. Overall, the breakfast experience at Mercure Lourdes Impérial is described as generous with ample choice and generally well-executed.
Dinner
Rooms
However, several aspects of the rooms leave much to be desired. Many guests find the rooms and bathrooms to be small and cramped, lacking sufficient space for luggage. Maintenance issues are evident with some rooms showing wear and tear, like chipped walls and outdated bathrooms. Noise levels can also be problematic due to poor soundproofing. Some rooms are perceived as too warm and a few have outdated facilities such as old carpets and limited television options. There is definitely room for improvement, especially in terms of renovation and upkeep.
Beds
Cleanliness
However, there are occasional mentions of issues such as suboptimal cleaning in the common areas and specific maintenance concerns in some rooms. For instance, guests have pointed out chipped walls and worn-out spots on the walls and a lack of water pressure in the showers. Additionally, the state of the carpets has caused discomfort for some due to a perceived feeling of dirt.
Overall, while the hotel's cleanliness receives notable praise, there are certain areas that may benefit from more attention to detail and upkeep to ensure an even better guest experience.
Staff
Guests appreciate the excellent customer service and often highlight the attentive and friendly demeanor of the staff. The management also gets a special mention for their politeness, proficiency in English and thorough assistance during check-in. Specific staff members, such as Andre, are recognized for going above and beyond to make guests' stays smooth and enjoyable.
The staff's ability to communicate in multiple languages, including Italian, adds to the overall positive experience. Professionalism paired with a genuine friendly approach makes the team at Mercure Lourdes Impérial a key component of the hotel's charm. Overall, the reviews reflect a consistent theme: the staff’s commitment to excellent service and guest satisfaction.
Parking
4 Star
No, Mercure Lourdes Impérial doesn't have any pool.
No, a spa isn't available at Mercure Lourdes Impérial.
Yes, Mercure Lourdes Impérial welcomes dogs.
Yes, parking facilities are available at Mercure Lourdes Impérial.
No, Mercure Lourdes Impérial doesn't have a gym.
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