Hotel Salto Del Laja
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Summary of reviewsHotel Salto Del Laja receives high praise predominantly for its exceptional location and the surrounding natural beauty, highlighted by the stunning views of Laja Falls directly visible from the rooms. The hotel's strategic position near Route 5 makes it an ideal stopover for travelers navigating between Santiago and southern destinations like Pucon. Enthusiasts of outdoor activities will appreciate its well-maintained natural spaces, ample hiking trails and additional leisure activities such as access to a river beach and natural pool. The tranquil and serene environment, combined with pet-friendly policies, enhances the overall appeal for guests seeking relaxation and reflection.
The hotel's breakfast service is generally well-received with many guests appreciating the delicious, varied and hearty offerings. The buffet breakfast often stands out for its range, including fresh eggs, muesli, fruit and freshly ground coffee. The pleasant breakfast area coupled with picturesque views adds to the positive dining experience. Nevertheless, there is room for improvement in terms of variety and quality for some items.
Similarly, the hotel’s dining experience sees mixed reviews. The restaurant is frequently lauded for its delicious, exquisite and varied menu, providing a pleasant ambiance with beautiful surroundings. The pizzeria is another highlight, though some diners find the menu limited, particularly regarding vegetarian options. Service, while generally appreciated, sometimes suffers from slowness and inaccuracies. Opinions on pricing vary, but the inclusion of well-received craft beers adds a positive note.
The rooms at Hotel Salto Del Laja are noted for their spaciousness and comfort with spectacular waterfall views enhancing the experience. However, the somewhat dated condition of the furnishings and facilities is a common point of critique. Guests have mentioned issues with broken fixtures, musty smells and inconsistent heating and cooling. Despite these drawbacks, the serene surroundings and cozy atmosphere largely contribute to a satisfactory stay.
Regarding cleanliness, feedback is mixed. While many guests commend the clean and spacious rooms and well-kept surroundings, others point out lapses in cleaning standards, such as dusty floors, dirty towels and dated upholstery. The need for more thorough maintenance and updates to facilities is apparent to improve the overall guest experience.
The staff at Hotel Salto Del Laja consistently earn high marks for their friendliness and attentive service with notable mentions of individuals like René enhancing guests' stays. Although there are occasional comments on less friendly interactions, particularly at the reception, the majority of reviews reflect a positive, welcoming atmosphere fostered by the staff.
The hotel's WiFi connectivity is an area needing improvement with many guests experiencing weak or nonexistent signals, particularly in older or higher-floor rooms. Those who require reliable internet access may need to consider alternative options.
The pool facilities at Hotel Salto Del Laja offer a variety of options, including a large chlorinated pool and a natural pool, both set in picturesque surroundings. Despite some maintenance concerns, such as neglected areas and occasional closures, many guests find the pools enjoyable and well-maintained, contributing positively to their stay.
While the hotel provides ample and convenient parking, the absence of covered spaces and a securely manned area at night are noted drawbacks. The dirt entrance can also pose challenges for some.
For families, Hotel Salto Del Laja presents a highly accommodating experience. The expansive grounds, interactive areas with animals and various amenities make it a prime choice for those traveling with children. The overall atmosphere is relaxing and family-friendly, bolstered by supportive and attentive staff.
In summary, Hotel Salto Del Laja offers a uniquely immersive experience in nature with standout views, a tranquil ambiance and a strategic location. While there are areas for improvement, particularly in room updates and WiFi connectivity, the positive aspects of the staff, natural beauty and family-centric amenities make it a desirable destination for many travelers.
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The hotel's breakfast service is generally well-received with many guests appreciating the delicious, varied and hearty offerings. The buffet breakfast often stands out for its range, including fresh eggs, muesli, fruit and freshly ground coffee. The pleasant breakfast area coupled with picturesque views adds to the positive dining experience. Nevertheless, there is room for improvement in terms of variety and quality for some items.
Similarly, the hotel’s dining experience sees mixed reviews. The restaurant is frequently lauded for its delicious, exquisite and varied menu, providing a pleasant ambiance with beautiful surroundings. The pizzeria is another highlight, though some diners find the menu limited, particularly regarding vegetarian options. Service, while generally appreciated, sometimes suffers from slowness and inaccuracies. Opinions on pricing vary, but the inclusion of well-received craft beers adds a positive note.
The rooms at Hotel Salto Del Laja are noted for their spaciousness and comfort with spectacular waterfall views enhancing the experience. However, the somewhat dated condition of the furnishings and facilities is a common point of critique. Guests have mentioned issues with broken fixtures, musty smells and inconsistent heating and cooling. Despite these drawbacks, the serene surroundings and cozy atmosphere largely contribute to a satisfactory stay.
Regarding cleanliness, feedback is mixed. While many guests commend the clean and spacious rooms and well-kept surroundings, others point out lapses in cleaning standards, such as dusty floors, dirty towels and dated upholstery. The need for more thorough maintenance and updates to facilities is apparent to improve the overall guest experience.
The staff at Hotel Salto Del Laja consistently earn high marks for their friendliness and attentive service with notable mentions of individuals like René enhancing guests' stays. Although there are occasional comments on less friendly interactions, particularly at the reception, the majority of reviews reflect a positive, welcoming atmosphere fostered by the staff.
The hotel's WiFi connectivity is an area needing improvement with many guests experiencing weak or nonexistent signals, particularly in older or higher-floor rooms. Those who require reliable internet access may need to consider alternative options.
The pool facilities at Hotel Salto Del Laja offer a variety of options, including a large chlorinated pool and a natural pool, both set in picturesque surroundings. Despite some maintenance concerns, such as neglected areas and occasional closures, many guests find the pools enjoyable and well-maintained, contributing positively to their stay.
While the hotel provides ample and convenient parking, the absence of covered spaces and a securely manned area at night are noted drawbacks. The dirt entrance can also pose challenges for some.
For families, Hotel Salto Del Laja presents a highly accommodating experience. The expansive grounds, interactive areas with animals and various amenities make it a prime choice for those traveling with children. The overall atmosphere is relaxing and family-friendly, bolstered by supportive and attentive staff.
In summary, Hotel Salto Del Laja offers a uniquely immersive experience in nature with standout views, a tranquil ambiance and a strategic location. While there are areas for improvement, particularly in room updates and WiFi connectivity, the positive aspects of the staff, natural beauty and family-centric amenities make it a desirable destination for many travelers.
Family Friendly Hotel
This hotel offers a highly family-centric experience with a welcoming and safe environment. It features spacious rooms, a park, and areas to interact with animals like goats and llamas.
Hotel with Swimming Pool
Located near the impressive Salto del Laja waterfalls, this hotel provides a refreshing swimming pool for guests to relax and enjoy after a day of exploring the natural surroundings.
Outdoor Pool
Hotel with Parking
This hotel offers free private parking. Guests can conveniently park directly in front of their rooms, providing ease of access and security for their vehicles.
4-Star Hotel
Located on a private island on the Laja River, this hotel is situated just 50 meters from the Laja Waterfalls, providing spectacular views. It features a 9-hole golf course and a 35-hectare park. Guests can enjoy the outdoor pool with waterfall views, horse-drawn carriages, and bike rentals.
Hotel with Outdoor Pool
This hotel stands out for its outdoor pool facilities, offering not just one, but two outdoor pools. Guests can enjoy a refreshing swim with stunning views of the nearby Laja waterfalls, and the hotel also provides access to a private beach area.
Hotel near Golf Courses
Hotel for Honeymoon
Romantic Hotel
Guest Reviews
Hotel Salto Del Laja is nestled in a location that receives unanimous praise for its breathtaking natural beauty and unrivaled proximity to the Laja Falls. The hotel offers spectacular views of the waterfalls right from the comfort of your room, turning each stay into a constant experience with nature's grandeur. Guests frequently highlight the tranquility and serene environment that serves as a perfect backdrop for relaxation and reflection.
The hotel is ideally situated for those traveling between Santiago and southern destinations such as Pucon, making it an excellent stopover with its prime location near Route 5. Nature enthusiasts will find the surroundings perfect for hiking and exploring with well-kept natural spaces and enjoyable walking trails within the hotel grounds. The lush vegetation and forest setting add to the allure, creating a paradise-like ambiance that leaves a lasting impression.
Those looking for pet-friendly accommodations will also find the hotel accommodating, allowing for a comfortable stay with four-legged friends. The natural pool on the property and access to the river beach offer additional leisure and adventure options. Guests also appreciate the ample space within the hotel, both built and natural, which provides an array of activities for families and individuals alike.
Though some facilities may feel a bit outdated and there may be occasional nuisances like mosquitoes, the overall experience is described as more than satisfactory, especially given the price. The combination of beautiful landscapes, calm environment and the soothing sound of the waterfall make it a desirable location for a restful getaway.
Overall, the hotel delivers a unique opportunity to stay right next to one of nature's wonders with excellent views, relaxing atmospheric qualities and a strategic location that enhances any journey through the region.
Hotel Salto Del Laja offers a breakfast experience that has garnered mixed reviews, but predominantly leans towards positive feedback. Many guests have praised the breakfast as tasty, delicious and varied, often describing it as hearty and abundant. The buffet breakfast, in particular, has been highlighted for its great variety and completeness with some reviewers mentioning fresh eggs, muesli, fresh fruit and freshly ground coffee as standout options.
Several guests appreciated the pleasant and clean breakfast area, noting that it provided a good start to their day. The combination of good breakfast offerings and picturesque views was also frequently mentioned, enhancing the overall dining experience.
However, there were criticisms as well. Some reviews pointed out that the breakfast could be very basic, lacking variety and healthy options. A few guests noted issues with the quality of certain items like bread and coffee. Despite these shortcomings, the attentive staff often received commendations for their service during breakfast.
In summary, while there is room for improvement, especially regarding variety and the quality of specific items, the breakfast at Hotel Salto Del Laja generally receives favorable comments for its tastefulness, variety and the pleasant dining environment. The positive aspects of the breakfast contribute significantly to the overall satisfaction with the hotel stay.
Hotel Salto Del Laja offers a mixed dining experience with the restaurant frequently highlighted as a notable feature. Guests often laud the food, describing it as delicious, exquisite and varied, contributing positively to their overall stay. The pizzeria also receives strong praise. Additionally, the restaurant is regarded as having a pleasant atmosphere with beautiful surroundings and cozy decor enhancing the dining experience.
Despite the praise, some guests noted areas for improvement. Several reviews mentioned that the restaurant's menu is somewhat limited and lacks sufficient vegetarian options. Service at the restaurant can be slow with occasional reports of dishes arriving cold or not as ordered. Additionally, the restaurant's schedule is limited, which can be inconvenient.
Pricing at the restaurant is a point of contention. While some guests find the food reasonably priced, others feel that the expense is not justified by the quality. Yet, the craft beers served are notably well-received, adding a local touch to the menu.
Overall, while the food quality generally receives high marks, service inconsistencies and limited menu options suggest that there is room for enhancement to fully meet guest expectations.
Hotel Salto Del Laja offers guests spacious and comfortable rooms, many with spectacular views of the nearby waterfall that enhance the accommodation experience. The beds are often noted as comfortable with some guests describing the rooms as cozy and cabin-like. The setting and location of the hotel are also regarded positively for being tranquil and beautiful, providing an idyllic retreat with serene surroundings.
However, several reviews indicate that the rooms and facilities could benefit from modernization. Many guests have pointed out that the furniture and bathrooms are outdated, sometimes to the extent of being perceived as dirty or poorly maintained. Issues such as broken fixtures, musty smells and insufficient cleaning have been mentioned. Some rooms lack air conditioning and adequate ventilation, making them uncomfortably warm, while others are described as cold without proper heating.
Despite these shortcomings, some reviews do highlight good cleanliness in specific areas and the dedication of friendly and helpful staff, particularly during breakfast services which are often praised. Guests particularly enjoy the extraordinary views from their rooms and the unique charm of the natural surroundings.
In summary, while the hotel benefits from its spacious, comfortable rooms and stunning natural views, it requires significant updates and better maintenance to improve overall guest satisfaction.
Hotel Salto Del Laja offers a mixed experience when it comes to the comfort and quality of their beds. On the positive side, many guests noted that the beds are comfortable with several highlighting the warm and pleasant sleep environment. Some reviews even mentioned that the beds and pillows were wonderful, providing good support for a restful night.
However, other guests raised concerns about the condition of the beds. Complaints include old, stiff and uncomfortable beds with some describing mattresses that were worn out, sinking or emitting noises with movements. Issues with bedding such as cheap or dirty bed linens and unusual stains were also mentioned. It appears that while some rooms offer excellent beds, others feature furniture that could benefit from significant upgrades to meet guests' expectations.
Cleanliness and maintenance also seemed to be recurring issues with a few guests mentioning encounters with insects on or near the beds and concerns about the overall age and upkeep of the bedding and mattresses. Some reviews suggested that beds in the older rooms need modernization, as they tend to be small and outdated.
In conclusion, while Hotel Salto Del Laja provides a generally comfortable sleeping experience for many, the inconsistency in bed quality and maintenance could impact the stay for some guests. Improvements in updating and maintaining the bedding and mattresses could elevate the overall guest satisfaction significantly.
Hotel Salto Del Laja offers an experience that has received a mixed array of feedback regarding its cleanliness. On a positive note, many guests have praised the hotel for its clean and spacious rooms, highlighting the excellent room cleaning and overall cleanliness of the surroundings, including the gardens and parking areas. The private bathrooms in each room are noted to be clean, providing a tidy and organized environment for guests. Furthermore, the hotel serves an excellent breakfast and maintains a quiet and serene family-friendly atmosphere.
However, several areas require attention. Guests have pointed out that while some rooms are impeccably clean, others suffer from substandard cleanliness with issues such as dusty floors, dirty towels and visible spiderwebs. Instances of finding hair in the bathtub and dirty conditions in both rooms and shower areas have been reported. The carpets and some appliances also need more meticulous cleaning.
The hotel facilities, though clean in parts, show signs of aging and need upgrading. The furnishings, including stained and torn upholstery, coupled with noise from the pipes and some broken showers, detract from the overall guest experience. Moreover, guests have commented on the dated conditions of the rooms, including old towels and blankets and have suggested that the hotel could benefit from more regular and thorough maintenance.
In conclusion, while Hotel Salto Del Laja excels in certain aspects of cleanliness and comfort, there is a clear need for improvement in room maintenance and general thoroughness in cleaning to ensure a consistently positive guest experience.
Hotel Salto Del Laja boasts an exceptionally friendly and attentive staff, winning over guests with warm and genuine hospitality. The team consistently demonstrates kindness and helpfulness, making sure to offer excellent service across various departments. Reception and restaurant personnel receive particular praise for their amiable demeanor and efficient service, despite occasional busyness. Guests frequently highlight the high level of attentiveness and the pleasant interactions with all staff members, contributing to an overall positive experience.
However, there are intermittent mentions of unhelpful or less friendly interactions, specifically at the reception area, indicating a need for more consistent training and supervision. Despite these minor issues, the hardworking and service-minded staff ensure that most guests feel well-taken care of with special appreciation for those who go above and beyond to meet specific needs.
René, a notable staff member, is frequently mentioned for his authentic and friendly nature, adding a personal touch to the guests' stay. The breakfast service, managed by equally kind personnel, receives consistent commendations, further enhancing the overall dining experience at the hotel.
In conclusion, while there are areas for improvement, the dedication and friendliness of Hotel Salto Del Laja’s staff largely contribute to the welcoming and pleasant atmosphere that guests seem to thoroughly enjoy.
Hotel Salto Del Laja presents a mixed experience for its guests when it comes to WiFi connectivity. Many reviews highlight significant issues with the hotel's internet service. Recurring problems include no WiFi access in the rooms, unreliable connections and weak signals, especially on higher floors. It also appears that some of the older rooms lack WiFi entirely. While a few guests did manage to find good internet service, the overwhelming consensus suggests substantial room for improvement. For those who rely heavily on internet connectivity for their stay, it might be advisable to bring a personal internet device or choose rooms known for better WiFi reception.
Hotel Salto Del Laja offers a range of pool experiences that present both artificial and natural options, catering to varied preferences. The hotel boasts multiple pools, including a large chlorinated pool and a natural pool, each with its own distinct charm. The swimming pools are described as comfortable and are complemented by access to the river, providing a nice opportunity for guests, especially families with kids, to enjoy different water environments.
The surroundings of the pools are often highlighted as beautiful and the unique and luxurious pool and spa facilities leave a positive impression. Some reviews praise the pool settings and mention the pools being well-maintained with specific appreciation for the good swimming pool view and the pool's overall convenience near the dining area.
However, there are mentions of maintenance issues with some guests pointing out that parts of the pool area appear neglected and in need of better upkeep. Complaints about the cleanliness of the natural pool, along with reports of dated maintenance and incidents of the pool being empty, indicate that not all experiences were positive.
In addition, there is a mention of operational issues like the pool being closed at times and recommendations for extending the pool's operational hours. Despite these drawbacks, several guests indicated that they enjoyed the pool facilities and had favorable experiences during their stay.
Hotel Salto Del Laja offers a mixed experience when it comes to parking facilities. The location itself is described as beautiful and the hotel provides plenty of parking spaces, ensuring guests rarely face difficulty finding a spot. Many praise the spaciousness and convenience of having direct access to their cars, which can be particularly beneficial for those traveling with a lot of luggage or equipment.
Despite the ample parking, there are a few drawbacks to consider. The parking lots are not covered and some areas leave a sense of insecurity, especially at night. Additionally, the dirt entrance can pose challenges for motorcyclists. The hotel's barrier gate has been noted to be padlocked without staff presence during nighttime, which might make some guests uneasy.
Other reviews suggest the parking area is well-maintained and generally secure, though there's an absence of a garage which might be missed by some. While the infrastructure might require some upgrades, overall, Hotel Salto Del Laja provides a functional and largely accommodating parking experience for its guests.
Hotel Salto Del Laja offers a highly family-centric experience, making it an excellent choice for those traveling with kids. The environment is welcoming and safe, catering specifically to families with spacious rooms that accommodate larger groups comfortably. The property itself is expansive, featuring a variety of amenities perfect for children, including a park and areas to interact with animals like goats, llamas and deer.
Guests repeatedly highlight the hotel's peaceful, family-friendly atmosphere that allows for a relaxing stay. The staff is supportive and attentive, enhancing the overall feeling of being in a friendly, secure environment.
Additionally, the hotel’s location provides beautiful natural surroundings that families can enjoy together. The daily breakfast is also noted for its quality, adding to the overall positive experience. While some guests feel the hotel's rates are on the higher side, the general consensus emphasizes its suitability for family vacations with comfortable accommodations and a variety of activities to enjoy.
Located near 'Hotel Salto Del Laja', the 9-hole golf course offers a pleasant and scenic walk for guests looking to experience a touch of nature. However, the course is described as rustic and there are mentions of it needing renovation and better maintenance. Despite this, some reviewers still found it to be a nice setting for a stroll. It's worth noting that opinions on the overall upkeep vary with some guests expressing disappointment over the lack of care. The hotel does have certain amenities available like large towels, though it lacks air conditioning and refrigerators in some rooms.
Hotel Salto Del Laja has drawn a mixed bag of reviews from guests regarding its four-star status and overall facilities. While some praised the hotel for its well-maintained facilities and excellent quality, others felt it didn't live up to the four-star rating it advertises. The hotel's amenities are described as traditional and suitable for transit, yet some visitors noted that the ambience and overall condition are not up to the expected four-star level. The reviews indicate a disparity between the price and the offerings with some labeling the hotel as a poor value for the cost. Despite being marketed as a luxurious retreat, a few guests found the experience passable but not exceptional, citing a need for significant improvements to truly meet 4-star standards.
Hotel Salto Del Laja offers a mixed experience regarding its outdoor pool facilities. The natural swimming pool garners appreciation for its pleasant and beautiful surroundings, exuding a very relaxing atmosphere. Guests find the pool cozy and well-maintained, creating a nice area to unwind and relax in the garden nearby.
The location around the pool is also lauded, offering a privileged observation point of the nearby waterfall, adding to the scenic appeal. Several reviews highlight the pool as a nice feature with some guests emphasizing their particular fondness for it.
However, there are some drawbacks noted. The pool area can get very hot during summer and limited sunbeds may be a point of inconvenience. The chlorinated pool is deemed small for the hotel's capacity, sometimes accommodating a maximum number of people. Additionally, some guests have pointed out that the natural pool's conditions are poor, describing it as semi-abandoned and unsanitary.
While the pool and its surroundings offer significant appeal, particularly with their natural beauty, potential visitors should be aware of the mentioned limitations.
Hotel Salto Del Laja offers a romantic retreat that impresses guests with its beautiful, natural pool and tranquil atmosphere. The location is ideal for those seeking a peaceful escape to enjoy nature with spectacular views of Salto del Laja enhancing the romantic ambiance. Couples can savor a romantic dinner in a designated area, adding to the overall enchanting experience. From the terrace, the exceptional views provide a perfect backdrop for a memorable, romantic getaway.
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Location
The hotel is ideally situated for those traveling between Santiago and southern destinations such as Pucon, making it an excellent stopover with its prime location near Route 5. Nature enthusiasts will find the surroundings perfect for hiking and exploring with well-kept natural spaces and enjoyable walking trails within the hotel grounds. The lush vegetation and forest setting add to the allure, creating a paradise-like ambiance that leaves a lasting impression.
Those looking for pet-friendly accommodations will also find the hotel accommodating, allowing for a comfortable stay with four-legged friends. The natural pool on the property and access to the river beach offer additional leisure and adventure options. Guests also appreciate the ample space within the hotel, both built and natural, which provides an array of activities for families and individuals alike.
Though some facilities may feel a bit outdated and there may be occasional nuisances like mosquitoes, the overall experience is described as more than satisfactory, especially given the price. The combination of beautiful landscapes, calm environment and the soothing sound of the waterfall make it a desirable location for a restful getaway.
Overall, the hotel delivers a unique opportunity to stay right next to one of nature's wonders with excellent views, relaxing atmospheric qualities and a strategic location that enhances any journey through the region.
Breakfast
Several guests appreciated the pleasant and clean breakfast area, noting that it provided a good start to their day. The combination of good breakfast offerings and picturesque views was also frequently mentioned, enhancing the overall dining experience.
However, there were criticisms as well. Some reviews pointed out that the breakfast could be very basic, lacking variety and healthy options. A few guests noted issues with the quality of certain items like bread and coffee. Despite these shortcomings, the attentive staff often received commendations for their service during breakfast.
In summary, while there is room for improvement, especially regarding variety and the quality of specific items, the breakfast at Hotel Salto Del Laja generally receives favorable comments for its tastefulness, variety and the pleasant dining environment. The positive aspects of the breakfast contribute significantly to the overall satisfaction with the hotel stay.
Dinner
Despite the praise, some guests noted areas for improvement. Several reviews mentioned that the restaurant's menu is somewhat limited and lacks sufficient vegetarian options. Service at the restaurant can be slow with occasional reports of dishes arriving cold or not as ordered. Additionally, the restaurant's schedule is limited, which can be inconvenient.
Pricing at the restaurant is a point of contention. While some guests find the food reasonably priced, others feel that the expense is not justified by the quality. Yet, the craft beers served are notably well-received, adding a local touch to the menu.
Overall, while the food quality generally receives high marks, service inconsistencies and limited menu options suggest that there is room for enhancement to fully meet guest expectations.
Rooms
However, several reviews indicate that the rooms and facilities could benefit from modernization. Many guests have pointed out that the furniture and bathrooms are outdated, sometimes to the extent of being perceived as dirty or poorly maintained. Issues such as broken fixtures, musty smells and insufficient cleaning have been mentioned. Some rooms lack air conditioning and adequate ventilation, making them uncomfortably warm, while others are described as cold without proper heating.
Despite these shortcomings, some reviews do highlight good cleanliness in specific areas and the dedication of friendly and helpful staff, particularly during breakfast services which are often praised. Guests particularly enjoy the extraordinary views from their rooms and the unique charm of the natural surroundings.
In summary, while the hotel benefits from its spacious, comfortable rooms and stunning natural views, it requires significant updates and better maintenance to improve overall guest satisfaction.
Beds
However, other guests raised concerns about the condition of the beds. Complaints include old, stiff and uncomfortable beds with some describing mattresses that were worn out, sinking or emitting noises with movements. Issues with bedding such as cheap or dirty bed linens and unusual stains were also mentioned. It appears that while some rooms offer excellent beds, others feature furniture that could benefit from significant upgrades to meet guests' expectations.
Cleanliness and maintenance also seemed to be recurring issues with a few guests mentioning encounters with insects on or near the beds and concerns about the overall age and upkeep of the bedding and mattresses. Some reviews suggested that beds in the older rooms need modernization, as they tend to be small and outdated.
In conclusion, while Hotel Salto Del Laja provides a generally comfortable sleeping experience for many, the inconsistency in bed quality and maintenance could impact the stay for some guests. Improvements in updating and maintaining the bedding and mattresses could elevate the overall guest satisfaction significantly.
Cleanliness
However, several areas require attention. Guests have pointed out that while some rooms are impeccably clean, others suffer from substandard cleanliness with issues such as dusty floors, dirty towels and visible spiderwebs. Instances of finding hair in the bathtub and dirty conditions in both rooms and shower areas have been reported. The carpets and some appliances also need more meticulous cleaning.
The hotel facilities, though clean in parts, show signs of aging and need upgrading. The furnishings, including stained and torn upholstery, coupled with noise from the pipes and some broken showers, detract from the overall guest experience. Moreover, guests have commented on the dated conditions of the rooms, including old towels and blankets and have suggested that the hotel could benefit from more regular and thorough maintenance.
In conclusion, while Hotel Salto Del Laja excels in certain aspects of cleanliness and comfort, there is a clear need for improvement in room maintenance and general thoroughness in cleaning to ensure a consistently positive guest experience.
Staff
However, there are intermittent mentions of unhelpful or less friendly interactions, specifically at the reception area, indicating a need for more consistent training and supervision. Despite these minor issues, the hardworking and service-minded staff ensure that most guests feel well-taken care of with special appreciation for those who go above and beyond to meet specific needs.
René, a notable staff member, is frequently mentioned for his authentic and friendly nature, adding a personal touch to the guests' stay. The breakfast service, managed by equally kind personnel, receives consistent commendations, further enhancing the overall dining experience at the hotel.
In conclusion, while there are areas for improvement, the dedication and friendliness of Hotel Salto Del Laja’s staff largely contribute to the welcoming and pleasant atmosphere that guests seem to thoroughly enjoy.
Wi-Fi
Pool
The surroundings of the pools are often highlighted as beautiful and the unique and luxurious pool and spa facilities leave a positive impression. Some reviews praise the pool settings and mention the pools being well-maintained with specific appreciation for the good swimming pool view and the pool's overall convenience near the dining area.
However, there are mentions of maintenance issues with some guests pointing out that parts of the pool area appear neglected and in need of better upkeep. Complaints about the cleanliness of the natural pool, along with reports of dated maintenance and incidents of the pool being empty, indicate that not all experiences were positive.
In addition, there is a mention of operational issues like the pool being closed at times and recommendations for extending the pool's operational hours. Despite these drawbacks, several guests indicated that they enjoyed the pool facilities and had favorable experiences during their stay.
Parking
Despite the ample parking, there are a few drawbacks to consider. The parking lots are not covered and some areas leave a sense of insecurity, especially at night. Additionally, the dirt entrance can pose challenges for motorcyclists. The hotel's barrier gate has been noted to be padlocked without staff presence during nighttime, which might make some guests uneasy.
Other reviews suggest the parking area is well-maintained and generally secure, though there's an absence of a garage which might be missed by some. While the infrastructure might require some upgrades, overall, Hotel Salto Del Laja provides a functional and largely accommodating parking experience for its guests.
Family
Guests repeatedly highlight the hotel's peaceful, family-friendly atmosphere that allows for a relaxing stay. The staff is supportive and attentive, enhancing the overall feeling of being in a friendly, secure environment.
Additionally, the hotel’s location provides beautiful natural surroundings that families can enjoy together. The daily breakfast is also noted for its quality, adding to the overall positive experience. While some guests feel the hotel's rates are on the higher side, the general consensus emphasizes its suitability for family vacations with comfortable accommodations and a variety of activities to enjoy.
Golf
4 Star
Outdoor Pool
The location around the pool is also lauded, offering a privileged observation point of the nearby waterfall, adding to the scenic appeal. Several reviews highlight the pool as a nice feature with some guests emphasizing their particular fondness for it.
However, there are some drawbacks noted. The pool area can get very hot during summer and limited sunbeds may be a point of inconvenience. The chlorinated pool is deemed small for the hotel's capacity, sometimes accommodating a maximum number of people. Additionally, some guests have pointed out that the natural pool's conditions are poor, describing it as semi-abandoned and unsanitary.
While the pool and its surroundings offer significant appeal, particularly with their natural beauty, potential visitors should be aware of the mentioned limitations.
Romantic
Yes, Hotel Salto Del Laja has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Salto Del Laja.
No, Hotel Salto Del Laja doesn't allow dogs.
Yes, parking facilities are available at Hotel Salto Del Laja.
No, Hotel Salto Del Laja doesn't have a gym.
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