Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsHoliday Inn Express - Concepcion by IHG, consistently impresses guests with its outstanding attributes, making it a top choice for both leisure and business travelers. One of its most celebrated features is its strategic location directly across from Mall Plaza Trébol, providing exceptional convenience for shopping, dining and easy access to significant city points, including the airport. Despite being near bustling areas, the hotel's surroundings remain quiet, creating a relaxing stay. The presence of safe parking and proximity to supermarkets and major avenues further enhances its appeal.
Guests commend the breakfast experience, highlighting the variety, high quality and abundance of options available, although some organization improvements during peak times could be beneficial. The dinner service, while praised for good quality and fast service, falls short in terms of variety and the use of pre-packaged meals, suggesting room for enhancement in menu diversity and freshness.
The rooms at Holiday Inn Express - Concepcion are repeatedly praised for being spacious, comfortable and clean with modern amenities like mini fridges and coffee makers, making them ideal for relaxation. Cleanliness is a standout feature throughout the hotel, ensuring a spotless environment in both private and common areas. The commitment to hygiene and comfort is consistently noted by guests.
Staff at the hotel receive high accolades for their attentiveness, professionalism and friendly demeanor, significantly contributing to a positive guest experience. Despite minor lapses in WiFi stability, the internet service is generally seen as reliable with good speed and quality.
The gym and pool facilities, while appreciated, have areas needing improvement. The gym is considered small but adequate, though noise issues and equipment limitations are mentioned. The pool area receives mixed reviews with some guests enjoying the clean area and Jacuzzi, while others are disappointed by frequent closures and maintenance issues.
Parking at the hotel receives mixed feedback with ample, safe and conveniently located options but occasionally limited availability during busy times, pointing to a need for better management and capacity improvement.
Lastly, the beds are a highlight, often described as exceptionally comfortable, providing restful nights with high-quality bedding and pillows, contributing significantly to overall guest satisfaction.
Overall, Holiday Inn Express - Concepcion meets the quality standards expected of a four-star hotel, offering a comfortable and pleasant stay with a strong cost-benefit ratio, making it a highly recommended option for travelers. Show more
Read review summaries for all categories
Categories
Hotel with Swimming Pool
This hotel features an outdoor pool. The pool area has been praised as wonderful and spacious. Guests have also appreciated the poolside breakfast experience.
Outdoor Pool
Business Hotel
This hotel features three meeting rooms totaling 1,200 sq ft, with the largest accommodating up to 40 people. It offers a business center equipped with a scanner, copier, and printer, along with comprehensive multimedia and audio-visual support.
Hotel with Parking
This hotel offers free parking for guests. It is also conveniently located near a mall, providing easy access to shopping and dining.
Accessible Hotel
This hotel offers accessible rooms with a King Bed, equipped with grab bars and tall toilets, tubs with grab bars, and handheld showers with hoses. It also provides marked disabled parking spaces and is generally wheelchair-accessible.
Hotel with Gym
This hotel includes a gym that is open from 05:00 to 22:30, Monday to Sunday. Guests can also enjoy a seasonal outdoor pool. The gym access caters to various workout schedules.
4-Star Hotel
This hotel offers spacious rooms, an outdoor swimming pool, and complimentary internet. It's conveniently located a short drive from the airport and in front of Plaza Trébol Shopping Mall. Guests consistently praise its cleanliness, helpful staff, and excellent value.
Hotel with Outdoor Pool
This hotel offers an outdoor swimming pool and is located a short drive from Concepcion's airport, in front of the Plaza Trebol Shopping Mall. The pool area features a poolside bar.
Room Types
Standard RoomThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The double room offers a flat-screen TV with cable channels, a wardrobe, a safe deposit box and heating.
Standard King RoomThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.
Standard Room with Two Queen BedsThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The double room provides a wardrobe, a safe deposit box, heating, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Standard King Room - AccessibleThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.
Guest Reviews
8.8
Excellent
Location
Holiday Inn Express - Concepcion by IHG, boasts an outstanding location that receives high praise from guests. Situated directly in front of Mall Plaza Trébol, it offers exceptional convenience for shopping and dining with easy access via a pedestrian walkway. The hotel is also strategically positioned near the airport, making it a prime choice for travelers flying in and out of the city. Guests frequently highlight the hotel's connectivity, allowing seamless access to various parts of Concepcion and beyond.
The location is particularly noted for its quiet, despite its proximity to bustling areas, which contributes to a relaxing stay. The hotel is also nearby several supermarkets, major avenues and entertainment options. Accessibility is underscored by the presence of safe parking and the ease of reaching significant city points within minutes.
In addition to its stellar location, the hotel maintains high standards of cleanliness and comfort with spacious rooms and excellent facilities. Guests repeatedly commend the friendly and attentive staff, as well as the quality of the breakfast offerings. The proximity to both commercial hubs and transportation links makes it an ideal base for both business and leisure travelers. The excellent cost-benefit ratio, combined with top-notch amenities and an enviable location, ensures a pleasant experience for all who stay at Holiday Inn Express - Concepcion.
Breakfast
The breakfast experience at Holiday Inn Express - Concepcion by IHG, receives positive reviews overall. Numerous guests praise the breakfast for its variety, high quality and completeness, describing it as delicious, abundant and more than satisfactory. Terms like excellent, very good and super complete frequently pop up, emphasizing the range of food options available which cater well to diverse tastes.
However, some guests note that the breakfast area can become quite busy, leading to a somewhat crowded and chaotic experience. There are also a few comments about the breakfast logistics being less organized, particularly during weekends and busier times. The restocking of items can sometimes be slow, leading to shortages during peak hours.
While most reviewers were delighted with the breakfast's taste and range, some felt that there was room for improvement in variety, especially when expecting a higher standard from a 4-star hotel. A few reviews mention limitations in options and reduced quality due to COVID-19 measures, which include the use of disposable plates and cutlery.
Overall, the breakfast at this hotel is highly regarded for its taste, range and generosity, despite occasional organizational and variety issues.
Dinner
Guest reviews of the dinner experience at Holiday Inn Express - Concepcion by IHG, present a mix of positives and areas for improvement. Many guests appreciate the very good attention and service, highlighting that the food is generally of good quality and the service is fast. Varied restaurant service and good dinner options are noted, although some reviews mention that the food is often basic and lacks variety. Guests also pointed out that the restaurant itself does not operate with a comprehensive menu or fresh food preparation, instead offering primarily pre-packaged or heat-and-serve meals.
While the food court and prepared meal options are convenient, these do not always meet guest expectations. Limited vegetarian options and the absence of a proper restaurant lead several guests to prefer dining out. Additionally, there are remarks on the restaurant's operating hours, suggesting they close earlier than announced.
Despite the convenience and good aspects of service, the limited menu and reliance on pre-prepared food indicate a significant area for improvement. Enhancing the variety and freshness of dinner options, along with maintaining consistent restaurant hours, could elevate the dining experience at this hotel.
Rooms
Holiday Inn Express - Concepcion stands out for its excellent room quality, featuring spacious, comfortable and clean accommodations. Most guests commend the rooms for being large and well-maintained, providing ample space for relaxation with comfortable beds and updated facilities. Cleanliness is a recurring highlight, as the rooms and bathrooms are described as meticulously maintained. The hotel also boasts good room amenities, including modern furniture, mini fridges, coffee makers and excellent views.
Guests appreciated the comfort and coziness of the rooms, making them ideal for family trips. The spacious bathrooms, efficient heating and effective air conditioning add to a pleasant stay. Although a few guests noted some issues with outdated TVs and occasional noise, the overall sentiment remains positive. The friendly and attentive staff further enhance the experience, ensuring that room service and cleaning are up to high standards.
In summary, Holiday Inn Express - Concepcion offers an inviting and comfortable stay with its large, well-equipped and spotless rooms, complemented by excellent service and modern amenities.
Beds
Holiday Inn Express - Concepcion by IHG, has garnered strong praise for its beds, frequently highlighted in guest reviews for their exceptional comfort. Visitors repeatedly remarked on the beds being exceedingly comfortable, often describing them as large, soft and inviting. The quality of the bedding and pillows also earned high marks with sheets often noted as fresh and clean. Several reviews specifically mentioned the spaciousness and support provided by the mattresses, enhancing the overall sleep experience.
Many guests appreciated the variety of bed types available, including king, queen, double and twin beds, all described as exceedingly comfortable. The beds and their sheets were referred to as "cloud-like" and "extraordinary," adding a touch of luxury to the stay. The comfort of the bed was routinely paired with positive mentions of the quality of pillows, which were characterized as plentiful and exquisite.
Overall, the beds at Holiday Inn Express - Concepcion stand out as a significant factor in guest satisfaction, contributing to restful nights and a pleasant stay.
Cleanliness
Holiday Inn Express - Concepcion by IHG, is widely praised for its impeccable cleanliness, earning accolades as a top feature from guests. The hotel ensures all areas, including rooms, bathrooms, common spaces and facilities, are consistently spotless and well-maintained. Guests appreciate the hotel's attention to hygiene, which extends to well-organized, tidy environments. This exceptional standard of cleanliness is coupled with comfortable and spacious accommodations, making for a comfortable stay. Reviewers also commend the helpful and friendly staff, contributing further to the pleasant experience. Despite some minor setbacks, such as occasional lapses in daily cleaning, the hotel impresses with its commitment to maintaining a pristine and welcoming atmosphere, making it a strong choice for travelers prioritizing cleanliness and comfort.
Staff
The Holiday Inn Express in Concepcion has garnered numerous positive reviews, particularly highlighting the exceptional quality of its staff. Guests frequently commend the staff for their excellent attention and professional demeanor across various roles, including receptionists, housekeeping and restaurant staff. The team is consistently described as very friendly, attentive and accommodating, contributing significantly to the overall guest experience. Many reviewers noted specific examples of staff members going above and beyond to meet their needs, often emphasizing the kindness and helpfulness displayed during their stay.
Cleanliness and organization also receive high praise with guests acknowledging the staff's commitment to maintaining high standards. This dedication extends to their friendly and welcoming nature, fostering a warm and inviting atmosphere at the hotel. Despite minor instances where individual staff members were perceived as less friendly or professional, the overarching sentiment remains positive with consistent appreciation for their courteous service and willingness to assist.
In summary, the staff at Holiday Inn Express Concepcion stands out for their excellent service, warm hospitality and unwavering commitment to ensuring a pleasant stay for their guests.
Wi-Fi
Guests have shared mixed reviews regarding the WiFi at Holiday Inn Express - Concepcion. On the positive side, many highlighted the good WiFi signal and decent WiFi speed, describing it as working well and of great quality. Some guests mentioned an improved WiFi experience and good internet connectivity during their stay.
However, several reviews pointed out issues such as slow WiFi speeds, unstable connections and the need for manual reconnection. There were instances where guests could not connect to the WiFi network or found the WiFi cutting off frequently. Some reviews specifically noted that the Wi-Fi was poor and needed improvement.
Overall, while the hotel offers good and reliable internet service at times, there are areas that could benefit from enhancements to ensure a more consistent and high-quality experience for all guests.
Gym
The gym at Holiday Inn Express - Concepcion by IHG, receives mixed reviews from guests with several positive remarks. Guests appreciate the availability of the gym and highlight that it is small but adequate. It features two treadmills, an elliptical and a bike with some mentioning it has quality machines. However, some feel the gym lacks more equipment. On the downside, noise from the gym area is a recurring concern and it's noted that the gym is not acoustically isolated, causing disturbances to nearby rooms. Guests also mention that a reservation is required a day in advance to use the gym. Overall, while the gym meets basic workout needs, the noise issue and limited equipment might affect the experience for some.
Pool
The pool area at Holiday Inn Express - Concepcion receives mixed reviews from guests. Many guests enjoyed the clean pool area, complimenting its proximity and the inclusion of a jacuzzi. Impressions of the pool itself range from meeting expectations to being described as excellent, contributing to a quiet and pleasant stay.
However, several guests expressed disappointment due to frequent unavailability of the pool, often citing maintenance issues or the pool being closed during hot seasons. There were also mentions of the pool being cold and sometimes dirty with limited facilities and a need for more sun loungers and seating.
Despite the inconsistencies, the overall setting, including a beautiful interior courtyard with gardens, adds to the charm. The poolside amenities, such as complimentary coffee on the terrace and the convenience of having a gym nearby, were appreciated by many. For those prioritizing a functional and inviting swimming area, it's advisable to check the pool's current status before booking.
Parking
Guests have mixed opinions regarding the parking at the Holiday Inn Express - Concepcion by IHG. The positive feedback highlights that the parking lots are ample, good and conveniently located. Many guests appreciate the private and safe parking options, describing the parking areas as comfortable, very clean and closely situated to key locations such as the airport and the nearby mall.
However, there are several challenges noted in the reviews. Some guests mention a serious problem with parking availability with limited parking spaces often at maximum capacity. This has led to frustrations on nights when parking can be particularly challenging. Additionally, the parking lot's small size and the lack of parking control for non-guests have caused inconvenience for some visitors. A few reviews also point out the absence of guidance to parking spaces and issues with noise from parking on the first floor. Despite these issues, the overall sentiment suggests that while the parking facilities are good when available, improvements in capacity and management could enhance the guest experience.
4 Star
Highly recommended and comfortable, Holiday Inn Express - Concepcion offers an overall positive experience with good service and friendly staff. Guests appreciate the quietness and impressive facilities of the well-maintained hotel. The clean rooms and good price-quality ratio align with the four-star standards expected from this chain. While some feel the variety could be improved for a four-star establishment and certain aspects may not meet everyone's expectations, the hotel generally meets the expected quality. Despite minor drawbacks, it is seen as a good, superb hotel worth considering for its comfort and value.
Business
Holiday Inn Express - Concepcion by IHG, is well-regarded among business travelers for its hassle-free work environment and positive experience. The hotel offers spaces for work meetings on the first floor with permanent coffee service and additional coffee is available in the main lobby. Guests appreciate the availability of a work desk and fridge in their rooms, making it easier to stay productive.
The hotel is noted for its quietness, which is ideal for those needing to focus on work and the attentive staff ensures a comfortable stay. It is described as a quality and comfortable hotel with good value for money, particularly suitable for business trips. Its location is highly convenient—close to the airport and providing easy access to all points of the city, making it ideal for everything one needs to do in Concepcion.
While it is a typical business hotel located outside the city center, many recommend it personally for work stays due to its excellent location, specifically for business-related visits. Despite some mentions of rate differences, the overall sentiment is positive with the hotel being described as the best among local options for business travelers.
Accessible
Holiday Inn Express - Concepcion, an IHG Hotel, is highly praised for its accessibility features. Guests highlight the clean, tidy and quiet surroundings, making it a comfortable stay. The hotel boasts an accessible location with wheelchairs accommodated and larger door areas for ease of movement. Facilities, although somewhat dated, remain practical and helpful for guests with disabilities. Special touches like hangars that bend downwards and grab bars in the toilet enhance convenience and safety. Personal attention from the friendly, secure staff further contributes to a positive experience for all guests.
Outdoor Pool
Holiday Inn Express - Concepcion features an outdoor pool that has received a mix of feedback from guests. Many have praised the pool area as wonderful and spacious, highlighting its pleasant outdoor space. The pool has been described as great with some guests mentioning the presence of a jacuzzi, although this has been contradicted by others who noted there was no jacuzzi by the pool. Cleanliness generally receives positive remarks, but there have been instances where the pool was reported as dirty or not operational. Maintenance issues occasionally limit access to both the pool and hot tub. Guests have also appreciated the poolside breakfast experience, adding an enjoyable touch to their stay.
Yes, Holiday Inn Express - Concepcion by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Holiday Inn Express - Concepcion by IHG.
No, Holiday Inn Express - Concepcion by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express - Concepcion by IHG.
Yes, Holiday Inn Express - Concepcion by IHG has a gym.