Comfort Inn & Suites
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Summary of reviewsComfort Inn & Suites enjoys a highly praised location close to Quebec City and the Trans-Canada Highway 20, offering easy access to Montreal and Quebec. The hotel's surroundings include numerous restaurants, gas stations, grocery stores and car charging stations. Guests appreciate its strategic placement, providing a tranquil environment separate from the bustling city center but still within a short drive to key areas. This balance of accessibility and serenity, along with amenities like luggage trolleys, free breakfast and spacious rooms, garners high marks from visitors.
The breakfast service at Comfort Inn & Suites is well-received, featuring a variety of hot and cold food items, such as scrambled eggs, sausages, baked beans and fruit. Guests commend the generous servings, good coffee and healthy options available. Staff members are noted for their kindness and efficiency in maintaining well-stocked food counters and adequate seating. Some areas for improvement include extending breakfast hours, offering more gluten-free choices and expanding the dining space to alleviate crowding.
Guests find the nearby dining options convenient for dinner with a range of choices available within close proximity. Although concerns exist regarding the food quality and temperature during breakfast hours, the overall practicality of dining options around the hotel is appreciated.
Reviews about the rooms at Comfort Inn & Suites are mostly positive, praising the spaciousness, cleanliness and comfortable bedding. Some guests did note areas needing attention, such as outdated decor, noisy appliances and occasional unpleasant odors. Soundproofing issues were also mentioned with some guests experiencing disturbances from neighboring rooms or outdoor noise. Despite these drawbacks, the rooms are generally viewed as offering a comfortable stay.
Cleanliness is a defining feature of Comfort Inn & Suites with frequent praise for the super clean rooms and well-maintained beds and bathrooms. There are occasional reports of lapses in public area cleanliness and isolated incidents of unclean rooms, but the overall sentiment is positive. The hotel is largely seen as providing a clean and comfortable environment.
The staff at Comfort Inn & Suites receive high marks for their professionalism, friendliness and helpfulness. Receptionists are particularly commended for their efficiency and multilingual capabilities, making check-in smooth and addressing guest inquiries promptly. The overall guest experience is significantly enhanced by the attentive and welcoming staff, contributing to a pleasant stay.
The Wi-Fi service generally garners positive feedback for its reliability and speed, though some guests report occasional connectivity issues. These instances are overshadowed by the broader sentiment of effective and accessible internet service.
While the spa facilities receive mixed reviews, some guests appreciate the pleasant whirlpool and indoor pool. Complaints tend to center on cleanliness, technical problems and excessive chlorine. Despite these issues, the spa remains a functional part of the hotel's amenities.
The fitness room is well-maintained and clean, equipped with essential workout gear. Despite occasional equipment malfunctions, guests are typically satisfied with the gym's cleanliness and functionality. The small pool is also appreciated, particularly by families, despite some reports of noise and cleanliness issues.
The pool is generally considered clean and enjoyable, especially for children, though concerns about overcrowding, maintenance and water quality are noted. The small indoor heated pool, while functional, sometimes struggles with consistent upkeep.
Parking at Comfort Inn & Suites is generally favorable with ample free parking space, ease of access and convenient location near the highway. The inclusion of electric vehicle charging stations, both free and paid, adds to the convenience. Guests find the parking situation satisfactory, although minor improvements such as better signage for EV chargers could enhance the experience.
The beds receive high praise for comfort, especially the king-size options. Guests frequently highlight the comfort of the soft mattresses and pillows, contributing to restful sleep. While there are comments about the double and sofa beds being less comfortable, the main beds are widely appreciated for their softness and cleanliness, adding to a positive overall stay experience.
Categories
The breakfast service at Comfort Inn & Suites is well-received, featuring a variety of hot and cold food items, such as scrambled eggs, sausages, baked beans and fruit. Guests commend the generous servings, good coffee and healthy options available. Staff members are noted for their kindness and efficiency in maintaining well-stocked food counters and adequate seating. Some areas for improvement include extending breakfast hours, offering more gluten-free choices and expanding the dining space to alleviate crowding.
Guests find the nearby dining options convenient for dinner with a range of choices available within close proximity. Although concerns exist regarding the food quality and temperature during breakfast hours, the overall practicality of dining options around the hotel is appreciated.
Reviews about the rooms at Comfort Inn & Suites are mostly positive, praising the spaciousness, cleanliness and comfortable bedding. Some guests did note areas needing attention, such as outdated decor, noisy appliances and occasional unpleasant odors. Soundproofing issues were also mentioned with some guests experiencing disturbances from neighboring rooms or outdoor noise. Despite these drawbacks, the rooms are generally viewed as offering a comfortable stay.
Cleanliness is a defining feature of Comfort Inn & Suites with frequent praise for the super clean rooms and well-maintained beds and bathrooms. There are occasional reports of lapses in public area cleanliness and isolated incidents of unclean rooms, but the overall sentiment is positive. The hotel is largely seen as providing a clean and comfortable environment.
The staff at Comfort Inn & Suites receive high marks for their professionalism, friendliness and helpfulness. Receptionists are particularly commended for their efficiency and multilingual capabilities, making check-in smooth and addressing guest inquiries promptly. The overall guest experience is significantly enhanced by the attentive and welcoming staff, contributing to a pleasant stay.
The Wi-Fi service generally garners positive feedback for its reliability and speed, though some guests report occasional connectivity issues. These instances are overshadowed by the broader sentiment of effective and accessible internet service.
While the spa facilities receive mixed reviews, some guests appreciate the pleasant whirlpool and indoor pool. Complaints tend to center on cleanliness, technical problems and excessive chlorine. Despite these issues, the spa remains a functional part of the hotel's amenities.
The fitness room is well-maintained and clean, equipped with essential workout gear. Despite occasional equipment malfunctions, guests are typically satisfied with the gym's cleanliness and functionality. The small pool is also appreciated, particularly by families, despite some reports of noise and cleanliness issues.
The pool is generally considered clean and enjoyable, especially for children, though concerns about overcrowding, maintenance and water quality are noted. The small indoor heated pool, while functional, sometimes struggles with consistent upkeep.
Parking at Comfort Inn & Suites is generally favorable with ample free parking space, ease of access and convenient location near the highway. The inclusion of electric vehicle charging stations, both free and paid, adds to the convenience. Guests find the parking situation satisfactory, although minor improvements such as better signage for EV chargers could enhance the experience.
The beds receive high praise for comfort, especially the king-size options. Guests frequently highlight the comfort of the soft mattresses and pillows, contributing to restful sleep. While there are comments about the double and sofa beds being less comfortable, the main beds are widely appreciated for their softness and cleanliness, adding to a positive overall stay experience.
Hotel with Parking
This hotel provides free parking for its guests. The availability of complimentary parking adds significant convenience for travelers with their own vehicles.
EV charging stations
Hotel with EV Charging Stations
Hotel near Golf Courses
Hotel for Honeymoon
Hotel with Spa
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
About Comfort Inn & Suites
License: 222344
Guest Reviews
Location
Its strategic placement just a short drive from Quebec City, yet sufficiently removed to offer a tranquil stay, makes it an attractive alternative to city center accommodations. This balance between accessibility and peaceful environment is further complemented by the availability of amenities such as luggage trollies, free breakfast and spacious, clean rooms.
Whether visiting for a brief stay or an extended visit, the hotel's location garners high marks for ease of access, convenience and overall suitability, making it a favored choice for travelers looking to explore the Lévis and Quebec areas while enjoying comfortable lodging.
Breakfast
However, some guests did note areas for improvement, such as the early ending time for breakfast service, a lack of gluten-free options and a small, crowded dining space. Feedback about COVID-related changes was mixed with guests either appreciating the safety measures and complete takeaway options or finding the packed lunches and disposable tableware insufficient. On the whole, the breakfast experience generally met or exceeded expectations, offering a solid start to the day.
Dinner
Rooms
However, despite these positives, several consistent points of criticism emerged. The decor and furnishings are often described as outdated with worn-out interiors and a need for renovation surfacing in many reviews. Some guests found the rooms to be poorly designed and equipped with loud or malfunctioning appliances, such as noisy fridges and inadequate lighting. There are also reports of unpleasant odors in certain rooms, ranging from musty smells to lingering cigarette smoke.
Another point of contention was the overall soundproofing and insulation in the rooms; while some guests highlighted that the rooms were quiet, others mentioned disturbances from neighboring rooms or outdoor noise. Additionally, some who visited experienced issues with room readiness and cleanliness, noting that improvements are needed in housekeeping standards.
Overall, the 'Comfort Inn & Suites' seems to offer reasonably comfortable and spacious accommodations but suffers from an outdated ambiance that detracts from the overall guest experience.
Beds
However, there are consistent comments about the double and sofa beds being uncomfortably small with the latter often deemed unsuitable even for children. Some guests note that the beds show signs of aging and a few mention that the bedding could use improvement in terms of freshness and quality. Despite these minor drawbacks, the general consensus is that the main beds provide a high level of comfort, which enhances the overall stay experience.
Cleanliness
However, there are some areas needing improvement, particularly in the public spaces and some specific instances of oversight in room cleaning. Guests occasionally noted issues such as chips on the floor, hair from previous guests, candy wrappers and dust residues in the bathroom. Some reviews highlighted that certain rooms and common hallways were unclean and suggested that cleanliness efforts should be more consistent.
Despite these occasional lapses, the overall sentiment leans towards a positive experience with a clean and comfortable stay at Comfort Inn & Suites. The hotel’s tidy rooms, modern facilities and clean environment are often highlighted, making it a generally reassuring choice for travelers.
Staff
The reception staff are particularly noted for their speed and professionalism, ensuring smooth check-ins and addressing any inquiries promptly. This positive experience extends to other areas of the hotel, including the breakfast room, where service is exceptional and accommodating to special dietary needs.
The friendliness of the staff is a recurring theme with descriptions of them being smiling and friendly and maintaining a calm and courteous manner even in challenging situations. Guests appreciated the attentiveness and helpful nature of the employees, which significantly contributed to their comfort during their stay.
While the vast majority of interactions were positive, a few guests did encounter less favorable experiences involving particular staff members. However, such instances seemed to be the exception rather than the rule with many more guests highlighting how staff were eager to help and provided a warm and welcoming environment.
Overall, the staff at Comfort Inn & Suites have garnered high praise for their consistent efforts to ensure a pleasant and memorable stay for their guests.
Wi-Fi
Spa
However, several reviews indicate significant areas needing improvement. Common complaints include the spa being too cold, chemical smells and cleanliness issues with some guests noting that the spa and pool were not cleaned regularly. Technical problems are frequent with mentions of broken Jacuzzis, faulty whirlpools and hot tub jets that didn't work.
Guests also reported various discomforts, such as an excess of chlorine, too-hot water and a generally disappointing experience. Despite some positive remarks, it's clear that many guests had concerns about the upkeep and functionality of the spa facilities. Efforts to address these issues could significantly enhance the overall guest experience.
Gym
Pool
However, several issues were consistently reported. The pool was described as small and sometimes crowded, not suitable for serious lap swimming. Maintenance concerns arose frequently with mentions of the pool being cloudy, over-chlorinated or not heated. Some guests noted the pool area as not very inviting and outdated with specific complaints about cleanliness at busier times, including reports of dirty water, clumps of hair and cold temperatures. Despite these drawbacks, the small indoor heated pool and accompanying spa remain functional, though not always at optimal performance.
In summary, while the pool at Comfort Inn & Suites has its positives, especially for families with children, potential visitors should be aware of possible maintenance and cleanliness issues.
Parking
EV charging stations
4 Star
The hotel provides great accommodation, featuring spacious and large rooms with suites available for those seeking extra comfort. The service receives high marks with mentions of great service, welcoming hospitality and the kindness of the staff. These elements contribute to a sense of quality and satisfactory experiences overall.
However, some areas show room for improvement. The breakfast options have been described as reasonable but not exceptional for a four-star hotel and some guests found the spa service to be rushed. Additionally, there were issues with the elliptical and other machines.
On the whole, Comfort Inn & Suites offers good value with its robust amenities and quality service, although the breakfast and fitness equipment could use some enhancements to meet the expectations of a four-star establishment.
Business
The facilities provided are highly suitable for business needs with a well-equipped business center that meets the requirements of professional guests. The comfort of the beds is another highlight, ensuring a restful stay after a long day of work. Overall, Comfort Inn & Suites is considered perfect for business stays, enhancing the experience of business trips considerably.
Accessible
Heated Pool
Indoor Pool
Romantic
Dog Friendly
Yes, Comfort Inn & Suites has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Comfort Inn & Suites.
Yes, Comfort Inn & Suites welcomes dogs.
Yes, parking facilities are available at Comfort Inn & Suites.
Yes, Comfort Inn & Suites has a gym.
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