Accessible rooms are located on the ground floor with wider doors and accessible toilets with grab bars. The hotel features accessible showers, turning range for wheelchairs, an amphibious chair, and access ramps throughout the property, including to the bar.
Summary: Secrets Maroma Beach Riviera Cancun - Adults Only is an exceptional five-star resort with outstanding services, facilities and location that will leave you feeling like you've found paradise on Earth. The beautiful and well-maintained grounds, stunning beach and clean property add to the overall superb experience. The personnel are kind, helpful and respectful, making guests feel at home. While some have mentioned concerns about the restaurants and food, the overall experience makes up for it. If you're looking for an unforgettable getaway, Secrets Maroma Beach Riviera Cancun is highly recommended.
This all inclusive - adults only hotel is located in a unique spot with a half-mile golden coast right in front of it. Guests are given the chance to expand their taste horizons while dining, to participate in daily activities and to rejuvenate their body and soul in the hotel's premises which is decorated with an elegant style that reminds of a Mexican hacienda.
Summary of reviews
The Valentin Imperial Riviera Maya All Inclusive - Adults Only is a luxurious and relaxing hotel that comes highly recommended by guests. The exceptional grounds, attentive staff and superb services make for an amazing and memorable honeymoon experience that exceeded expectations. Despite one reviewer finding the hotel overpriced and not deserving of a five-star rating, the majority of guests highly praise the Valentin as an excellent and beautiful place to stay. In fact, one guest has returned 10 times!
This resort features roll-in showers and general wheelchair accessibility throughout its grounds. It is equipped with elevators/lifts, a step-free entrance, and an accessible front desk. Specific accessible room types, such as the Premium Deluxe Tropical View with 2 Double Beds, are available and include shower grab bars.
BlueBay Grand Esmeralda-All Inclusive is located in a picturesque area surrounded by lush jungle and abundant wildlife, creating a serene retreat. Guests appreciate its proximity to the beach, ocean and Playa del Carmen, which is ideal for excursions. The well-maintained grounds, expansive pool areas and nearby cenote enhance the scenic charm. However, the vast size of the property and distances between amenities can be cumbersome and transportation within the resort could be more frequent.
The breakfast buffet receives high praise for its variety and quality, along with the friendly and attentive service of the waiters. Although some guests note the repetitive nature of the food, the pleasant atmosphere and additional amenities like a 24/7 café contribute to a positive dining experience.
Dinner at the resort is generally well-received, especially in the à la carte and specialty restaurants which offer flavorful and varied meals. The buffet experiences more mixed feedback, citing issues with variety and quality. The reservation system for dinner can also be challenging. Nonetheless, many guests still find the dining options satisfying.
Rooms at the hotel are spacious, clean and comfortable with daily housekeeping; however, they face several maintenance issues, such as faulty locks, non-functioning showers and outdated furniture. Despite their good locations near pools and the beach, issues with odors and humidity are recurrent.
Cleanliness across the hotel presents a mixed picture. While many find the facilities clean and well-maintained with daily room cleaning, several areas, especially common bathrooms and the beach, need better maintenance as they suffer from dirt and uncleaned seaweed.
The staff at BlueBay receives overall positive feedback for their friendliness, attentiveness and service quality. Key members like Janet Rivera are singled out for exceptional hospitality. However, there are isolated incidents of unfriendly and discriminatory behavior from some employees.
Wi-Fi service at the resort is inconsistent with some guests experiencing good connectivity in rooms and outdoor areas, while others face significant issues with unstable and inaccessible internet.
The pool area is a highlight for many guests, featuring lovely and spacious pools with warm water and beautiful views of the beach. However, high demand for sunbeds and occasional seaweed in the water can detract from the experience.
The beach, however, receives more criticism due to prevalent seaweed, algae and general lack of maintenance, leading to unsatisfactory swimming conditions. Improvements in beach cleanliness and maintenance are needed.
Beds offer mixed comfort with many guests enjoying restful sleep on comfortable beds while others face issues with aged mattresses, sometimes leading to uncomfortable nights.
While the resort claims a five-star rating, numerous guests feel it falls short, suggesting it aligns more with a three or four-star experience due to aging facilities, food quality and service lapses. Nonetheless, the staff's efforts and overall experience provide notable strengths in the all-inclusive offering with multiple restaurants, bars and daily entertainment.
Overall, BlueBay Grand Esmeralda-All Inclusive presents a scenic, family-friendly resort with commendable service but significant areas for improvement in maintenance, cleanliness, food variety and amenities to meet the expectations of a five-star hotel.
Ocean Maya Royale Adults Only - All Inclusive offers a serene and picturesque beachfront escape, perfect for adults seeking tranquility and relaxation. Set in a stunning oceanfront location, the resort provides a peaceful atmosphere away from bustling crowds, complemented by top-notch amenities and well-maintained facilities. Guests enjoy a wide range of activities and dining options, with consistently praised breakfast and dinner offerings that cater to various tastes and preferences.
The spacious and comfortable rooms are a highlight, often recognized for their cleanliness and well-equipped features, including lovely garden or beach views. The resort's commitment to cleanliness extends beyond the rooms to the entire property, including beautifully maintained gardens and pristine beach areas. Despite challenges like seasonal seaweed, the beach remains inviting, especially in the exclusive Privilege area.
Ocean Maya Royale excels in hospitality, with the staff frequently commended for their friendliness, attentiveness, and dedication to ensuring a wonderful stay. Special mentions of staff members like Gabriela enhance the personalized experience, contributing to the hotel's reputation as a top destination. Guests experience hassle-free relaxation through the all-inclusive package, which offers a variety of dining options and convenience that encourages many to return.
The resort's pool and beach areas, alongside a satisfactory Wi-Fi service, add to the overall appeal, making Ocean Maya Royale a delightful hub for relaxation and fun. Although minor issues such as occasional noise, bed comfort, and inconsistent restaurant quality are noted by some, the overall positive sentiment highlights the resort's charm and quality, ensuring a memorable adult-centered retreat.
This adults-only resort is listed as wheelchair accessible and offers accessible rooms. Airport transfer services and a shuttle service to nearby attractions are available.
Alila Mayakoba is a luxurious and beautiful resort located in a breathtaking natural setting with a combination of wild jungle and beach resort. The property offers a pristine clean beach with excellent facilities and a 5-minute bike ride through mangroves is a nice experience. Guests love the jungle feel of the natural setting and transportation is easily available through bicycles spread throughout the resort. The breakfast is highly praised by guests with plenty of delicious and diverse options to choose from. The hotel offers a variety of great restaurant choices with incredible food and a great selection of different cuisines. The spacious rooms with big balconies provide views of the lagoon with crocodiles and turtles swimming in the river, while the modern amenities, big showers and beautiful interior design make the experience even more incredible. The hotel is exceptionally well kept with guests consistently praising its cleanliness and well-maintained facilities. The staff at Andaz Mayakoba by Hyatt receive overwhelming praise from guests for their exceptional service. The pool area is great and welcoming with plenty to do and the beach is nice and pristine clean. The hotel is perfect for families with young children with lots of activities to keep them entertained. Alila Mayakoba is a luxurious and classy stay that is sure to impress, offering an unforgettable experience despite being quite pricey.