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Summary of reviewsThe Hyatt Zilara Riviera Maya Adults Only All-Inclusive offers a serene retreat ideal for those seeking tranquility by the sea. Located away from the bustling Playa del Carmen, the resort is situated on a beautiful beach, praised for its cleanliness and breathtaking ocean views, making it a preferred spot for relaxation. The modern and grand design complements the beachfront location, with spacious and meticulously maintained rooms providing comfort and elegance. Each room features luxurious bedding and thoughtful amenities, enhancing the overall guest experience.
The hotel's culinary offerings are noteworthy, particularly the breakfast and dinner experiences. An extensive and varied breakfast buffet ensures a delightful start to the day, with room service adding an extra touch of luxury. Dinner is celebrated for its quality and variety, especially the exceptional sushi and Thai dishes at Tempest Restaurant, alongside popular themed nights offering flavorful experiences. While transportation to central Playa del Carmen might be costly and some dining options receive mixed reviews, the overall dining experience is superior to other all-inclusive resorts.
The resort is also lauded for its immaculate cleanliness, with well-kept grounds and pristine interiors. The excellent service provided by the staff further enhances the inviting atmosphere, with guests commending their friendliness and attentiveness. Specific staff members earn special recognition for their exemplary service, contributing to the high satisfaction of guests.
The pool area emerges as a highlight, featuring a stunning swim-up bar and a layout that offers ample space and comfort, despite the occasional note of chilly water temperatures. The beach, consistently praised for its beauty, is meticulously maintained and offers scenic views, complemented by the resort's comprehensive amenities.
Overall, the Hyatt Zilara Riviera Maya Adults Only All-Inclusive provides a five-star experience characterized by its commitment to quality and comfort, making it an idyllic escape for those looking to unwind in a peaceful, beautiful setting. Show more
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Categories
Beachfront Resort
This adults-only all-inclusive resort offers luxurious accommodations and a focus on providing a sophisticated and relaxing atmosphere. With multiple dining options, a spa, and direct beach access, guests can enjoy a blend of elegance and attentive service for a memorable experience.
Resort for Honeymoon
The hotel features the Preferred Club Honeymoon Suite and the Over the Pool Cabana Honeymoon Suite, both of which include a king-size bed, ocean views, a hydrotub for two and a private terrace with an outdoor whirlpool.
Romantic Resort
Offers a luxurious, adults-only experience with all-inclusive amenities. The resort focuses on providing a relaxing and romantic atmosphere with upscale dining and activities.
Resort with Swimming Pool
This adults-only, all-inclusive resort is known for its exceptional service and amenities. It offers multiple swimming pools, enhancing the guest experience.
Private Pool Outdoor Pool
Accessible Resort
This adults-only resort is listed as wheelchair accessible and offers accessible rooms. Airport transfer services and a shuttle service to nearby attractions are available.
Resort with Gym
Features a well-equipped fitness center, fitness classes, and an oceanfront location perfect for outdoor workouts. Its adults-only all-inclusive concept emphasizes relaxation and wellness.
Resort for Adults Only
This all-inclusive, adults-only resort offers a serene and upscale experience. It features luxurious accommodations, gourmet dining options, and a range of activities designed for relaxation and romance.
Resort with All Inclusive Packages
Provides a luxurious adults-only all-inclusive experience with upscale amenities, gourmet dining, and a focus on relaxation and romance. Known for its excellent service and beautiful beachfront location.
5-Star Resort
An adults-only, all-inclusive resort that offers a luxurious and relaxing experience. It features gourmet dining, premium drinks, and a variety of activities. The resort is designed for couples seeking a romantic getaway.
Resort with Private Pool Rooms
Select suites come with private plunge pools. It features an adults-only environment and all-inclusive amenities, suitable for romantic getaways and relaxation.
Luxury Resort
Resort near The Beach
Resort with Spa
Resort near Nightlife Spots
Business Resort
Resort with Parking
Resort with Tennis Courts
Resort for Yoga
Resort with Outdoor Pool
Room Types
Tropical View King SuiteThe spacious double room provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Tropical View Swim Out King SuiteThe spacious quadruple room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Ocean Front One Bedroom Master Suite Offering free toiletries and bathrobes, this suite includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned suite offers a TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as sea views.
Ocean Front Double SuiteThe spacious double room offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Ocean Front King SuiteProviding free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as sea views. The unit offers 1 bed.
Tropical View Double SuiteThe spacious double room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 2 beds.
Ocean View Terrace King SuiteThe spacious quadruple room offers air conditioning, a minibar, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.
Ocean Front Swim Out King Suite The spacious quadruple room features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.
Ocean Front Private Pool King This double room's standout feature is the private pool. Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as sea views. The unit has 1 bed.
Pool View Swim Out King SuiteThis double room's special feature is the pool with a view. Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as pool views. The unit offers 1 bed.
King Room with Ocean ViewThe spacious double room features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.
Double Bed Suite The spacious double room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 2 beds.
King Bed SuiteThe spacious double room provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.
One Bedroom Master Suite KingThe spacious double room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Presidential Suite KingFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, a minibar, a tea and coffee maker, a wardrobe, as well as a TV with cable channels. The unit has 1 bed.
Deal of the DayThe spacious double room offers air conditioning, a minibar, a terrace with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.
Guest Reviews
8.7
Very Good
Location
Hyatt Zilara Riviera Maya Adults Only All-Inclusive is located in a prime spot for those seeking tranquility away from the bustling center of Playa del Carmen. Situated right on the beach, guests can enjoy beautiful ocean views and calming surroundings. The beach is described as very nice and cleaned daily, providing a pristine environment for relaxation. The hotel's modern and grand design complements its stunning beachfront location, offering clean and spacious rooms. While it is somewhat distant from central Playa del Carmen—approximately a 20-minute ride away—transportation options like buses are available for those who wish to venture into the area. Though some might find the location distant from the city's hub, the superb service, delicious food, and peaceful atmosphere make it a desirable retreat. The property's proximity to the ocean ensures guests can easily enjoy the sea, which is noted for its excellence. While the location is superb for relaxation, guests should be aware that transportation can be pricey and that there might be prettier beaches elsewhere in Quintana Roo. Nonetheless, the Hyatt Zilara serves as a wonderful escape for those looking to unwind in a quiet, beautiful setting by the sea.
Breakfast
The breakfast experience at Hyatt Zilara Riviera Maya Adults Only All-Inclusive is frequently highlighted by guests for its extensive and varied offerings, providing a delightful start to the day. With a wide array of dishes available, there is something to cater to every palate, making it a standout feature of the hotel. Guests particularly appreciate the convenience of ordering breakfast through room service, adding an extra layer of luxury to the stay. The breakfast buffet, praised for its abundant choices, ensures a pleasant dining experience. The staff in the dining room receive commendations for their excellent service, enhancing the overall enjoyment. However, some reviews indicate that the quality of the breakfast experience can vary, especially when served in less traditional settings like a temporary location or a sports bar. An occasional critique of specific dishes, such as chilaquiles, suggests room for improvement, yet the general consensus remains positive, with many guests rating the breakfast experience highly.
Dinner
Hyatt Zilara Riviera Maya is celebrated for its excellent culinary offerings, with guests frequently praising the quality and variety of the food available at dinner. The resort features multiple dining options with a notable focus on Asian and Italian cuisines, although opinions on the Italian restaurant vary. Highlights include the teppanyaki grill, which comes highly recommended, and the Tempest Restaurant, earning accolades for its exceptional sushi and Thai dishes. Despite occasional mentions of slow service and unimpressive selections at certain venues, the Mexican themed night brings fun and flavorful experiences that stand out. High-quality buffets further contribute to satisfying dining experiences, alongside attentive staff who enhance the friendly atmosphere. Overall, Hyatt Zilara Riviera Maya offers a delectable dining experience that many guests find superior to other all-inclusive resorts.
Rooms
Hyatt Zilara Riviera Maya Adults Only All-Inclusive resort offers rooms that consistently impress guests with their spaciousness and comfort. Each room is meticulously maintained, featuring superb quality beds and sheets that enhance relaxation. Many travelers appreciate the ample space available, with some rooms offering swim-up access and stunning views, ensuring a delightful experience regardless of which side of the hotel one is on. The comfort and elegance of the accommodations are complemented by picturesque views and thoughtful details. Guests often highlight the exceptional bedding and large beds as standout features, creating an inviting atmosphere perfect for unwinding. Additionally, rooms include amenities such as a minibar, which adds to the convenience and luxury expected at a five-star establishment. Although a few reviews note that some rooms may feel a bit sparse, the overall sentiment remains overwhelmingly positive, with guests admiring the hotel’s beautiful, clean design and the impeccable service provided by the staff.
Cleanliness
Tucked away on the stunning Riviera Maya, the Hyatt Zilara Riviera Maya Adults Only All-Inclusive resort offers guests a beautifully maintained paradise. Renowned for its immaculate cleanliness, the property consistently delights visitors with its well-kept grounds and organized environment. The modern hotel, located on a pristine beach, ensures that both the sandy shores and the interiors are impeccably maintained. Guests can expect a new establishment that exudes comfort with its clean and fresh-smelling rooms, complemented by housekeeping services that provide thoughtful, pleasant touches. The resort's facilities are not only spotless but also underline the commitment to quality, extending to the well-reviewed dining experiences and welcoming staff. Overall, the consistent praise for its cleanliness sets the Hyatt Zilara Riviera Maya as a destination focused on providing a refined and comfortable stay for its guests.
Staff
At the Hyatt Zilara Riviera Maya Adults Only All-Inclusive, the staff serves as the cornerstone of a remarkable guest experience. Consistently praised for their attentiveness and kindness, the staff leaves a lasting positive impression on visitors. Guests frequently comment on the exceptional service, noting how the team is always available and willing to help, with a particular emphasis on their friendliness and accommodating nature.
Whether it's the availability of super friendly staff members or the willingness to go above and beyond, the hotel personnel continuously demonstrate a commitment to providing excellent support. Specific staff members, like Daina on the beach and Roxi, are highlighted for their exemplary service, contributing to the overall satisfaction of guests. The overall positive attitude and helpful demeanor of the staff enhance the inviting atmosphere of the resort, earning high recommendations from those who have visited. While there may be occasional suggestions for training improvements, the overarching sentiment celebrates the dedication and welcoming spirit of the Hyatt Zilara team.
Pool
At Hyatt Zilara Riviera Maya Adults Only All-Inclusive, the pool area stands out as a highlight for guests seeking a relaxing escape. It's designed thoughtfully, boasting a stunning swim-up bar and a charming layout that captures views of the main pool. The size of the pool is notable, offering ample space for guests to enjoy the water, with sun loungers that are praised for their comfort. Though some note the pool temperature as a bit chilly, the outdoor jacuzzi provides a warm alternative, allowing guests to soak and unwind. The pool bar and cabanas, in particular, leave a lasting impression as standout features. While the pool does close early for some, the overall experience is complemented by excellent staff service, a clean beach, and a variety of culinary delights, ensuring a well-rounded and satisfying stay.
Beach
Hyatt Zilara Riviera Maya Adults Only All-Inclusive receives high praise from its guests for its stunning beachfront location. The beach itself is consistently described as beautiful, with guests delighted by its clean and well-maintained appearance. The oceanfront views are highlighted, offering scenic vistas that contribute to the tranquil setting. The beach areas are great, providing a picturesque environment for relaxation and enjoyment. Guests note that the beach is cleaned every day, ensuring a pristine experience. Beyond the sand and surf, visitors appreciate the comprehensive amenities offered at the resort, which include spacious rooms with huge beds and great bathrooms, as well as extremely good dining options ranging from Asian and Italian to the convenient beach restaurant overseen by chef Alejandro. For those seeking picturesque views and a focus on pampering, Hyatt Zilara offers an idyllic escape. The property’s careful maintenance and the enticing lagoon further enhance its appeal, making the beach at Hyatt Zilara the best in Playa del Carmen according to the enthusiastic reviews.
All-Inclusive Packages
Nestled in the scenic Riviera Maya, the Hyatt Zilara Riviera Maya Adults Only All-Inclusive offers an appealing retreat for those seeking a relaxing sun and beach experience without the hassle of venturing beyond the resort. The atmosphere is significantly enhanced by cheerful and efficient staff, such as the barista at the coffee shop, ensuring guests feel well-cared for throughout their stay.
While the resort has been described as a great self-contained all-inclusive destination, it stands out in its commitment to providing a hassle-free experience, covering all meals and drinks without hidden costs—except for certain premium products like quality wines. Guests have noted that the food quality across the various restaurants is commendable, surpassing the expectations typically held for all-inclusive resorts.
The property is characterized as a five-star all-inclusive, and while some aspects like smoking areas and nightlife activities could see improvements, the overall experience is predominantly positive. With everything one might need located on-site, the Hyatt Zilara serves as a comfortable escape, allowing guests to fully immerse themselves in the relaxing environment of the resort.
Yes, Hyatt Zilara Riviera Maya Adults Only All-Inclusive has pool(s) that belong to one or more of the following categories: Private Pool, Outdoor Pool.
Yes, a spa is available at Hyatt Zilara Riviera Maya Adults Only All-Inclusive.
No, Hyatt Zilara Riviera Maya Adults Only All-Inclusive doesn't allow dogs.
Yes, parking facilities are available at Hyatt Zilara Riviera Maya Adults Only All-Inclusive.
Yes, Hyatt Zilara Riviera Maya Adults Only All-Inclusive has a gym.