GBW Hotel
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Summary of reviewsGBW Hotel, situated in the heart of Johor Bahru, is celebrated for its superbly convenient location. It’s a prime spot for leisure and business travelers alike, offering easy access to key attractions, shopping centers and transport hubs, particularly for those traveling to and from Singapore. The surrounding area is bustling with a variety of dining options from local food stalls to coffee shops, making it especially appealing to food enthusiasts.
The hotel's breakfast earns high marks for its variety and quality. Guests frequently use words like superb, delicious and excellent to describe the offerings. The breakfast spread is noted for its tasty and satisfying nature and while there are some calls for more variety, the overall impression remains very positive.
Dinner at GBW Hotel is also well-received, often described as delicious and reasonably priced. The buffet selection, although noted as somewhat limited by a few, generally pleases guests with its ample and delectable choices.
The rooms present a more mixed picture. Many guests appreciate their spaciousness and comfort, finding them suitable for families and work. They highlight positive aspects like the nice views and available amenities such as mini kitchens and adjoining rooms. However, there are notable complaints about outdated facilities, cleanliness issues and maintenance problems, including worn furniture, dirty carpets and malfunctioning fixtures.
Cleanliness throughout the hotel receives varied feedback. Some guests find the rooms clean and comfortable, while others report significant issues like cockroaches, dirty bathrooms and stained carpets. The need for improved housekeeping practices is evident from guest comments.
The staff at GBW Hotel stands out positively. They are frequently described as friendly, professional and helpful, contributing significantly to a pleasant stay. Specific personnel receive praise for their excellent customer service, although there are isolated comments about lapses in responsiveness and wait times.
WiFi service at the hotel is a common point of frustration among guests, described as unreliable, slow and requiring daily renewals. Connectivity issues significantly detract from the overall experience for many visitors.
The pool is appreciated for being clean and clear, but there are mentions of inconsistent cleanliness and maintenance. The area itself is considered satisfactory, though improvements could enhance the guest experience.
Parking at GBW Hotel is free and generally considered secure, though there are some inconveniences related to its layout and accessibility. Issues like limited lobby parking space, dark areas and validation of parking tickets before exiting are noted.
Beds receive mixed feedback; some guests find them clean and comfortable, while others criticize the pillows and mattresses for being too soft, flat or worn-out.
As a four-star hotel, GBW Hotel receives varied opinions. While some guests feel it underdelivers in terms of quality and upkeep, others see its potential, suggesting that with certain improvements, particularly in room maintenance and facilities, it could better meet its four-star rating.
Categories
The hotel's breakfast earns high marks for its variety and quality. Guests frequently use words like superb, delicious and excellent to describe the offerings. The breakfast spread is noted for its tasty and satisfying nature and while there are some calls for more variety, the overall impression remains very positive.
Dinner at GBW Hotel is also well-received, often described as delicious and reasonably priced. The buffet selection, although noted as somewhat limited by a few, generally pleases guests with its ample and delectable choices.
The rooms present a more mixed picture. Many guests appreciate their spaciousness and comfort, finding them suitable for families and work. They highlight positive aspects like the nice views and available amenities such as mini kitchens and adjoining rooms. However, there are notable complaints about outdated facilities, cleanliness issues and maintenance problems, including worn furniture, dirty carpets and malfunctioning fixtures.
Cleanliness throughout the hotel receives varied feedback. Some guests find the rooms clean and comfortable, while others report significant issues like cockroaches, dirty bathrooms and stained carpets. The need for improved housekeeping practices is evident from guest comments.
The staff at GBW Hotel stands out positively. They are frequently described as friendly, professional and helpful, contributing significantly to a pleasant stay. Specific personnel receive praise for their excellent customer service, although there are isolated comments about lapses in responsiveness and wait times.
WiFi service at the hotel is a common point of frustration among guests, described as unreliable, slow and requiring daily renewals. Connectivity issues significantly detract from the overall experience for many visitors.
The pool is appreciated for being clean and clear, but there are mentions of inconsistent cleanliness and maintenance. The area itself is considered satisfactory, though improvements could enhance the guest experience.
Parking at GBW Hotel is free and generally considered secure, though there are some inconveniences related to its layout and accessibility. Issues like limited lobby parking space, dark areas and validation of parking tickets before exiting are noted.
Beds receive mixed feedback; some guests find them clean and comfortable, while others criticize the pillows and mattresses for being too soft, flat or worn-out.
As a four-star hotel, GBW Hotel receives varied opinions. While some guests feel it underdelivers in terms of quality and upkeep, others see its potential, suggesting that with certain improvements, particularly in room maintenance and facilities, it could better meet its four-star rating.
Hotel with Gym
Includes a fitness area for guests to use. Basic equipment is available for a light workout.
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Panoramic View Pool Outdoor Pool
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
Cheap Hotel
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Guest Reviews
GBW Hotel is renowned for its superbly convenient location, ideal for both leisure and business travelers. Nestled in the heart of Johor Bahru (JB), the hotel is strategically positioned within walking distance to several key spots such as the JB City Centre, CIQ and JB Sentral. This central location ensures that guests have easy access to a plethora of dining options, shopping centers and notable attractions. The proximity to the CIQ and customs makes it a popular choice for those crossing over to Singapore.
Guests frequently highlight the hotel's closeness to popular shopping destinations like BIS, R&F Mall and City Square, as well as the vibrant bazaar Karat JB. The hotel's vicinity is replete with late-night food stalls, local food areas, restaurants and coffee shops, adding to its appeal for food enthusiasts.
Accessibility is another significant plus with the hotel being a mere 10-15 minutes' walk from key transport hubs like the train station and cs ciq bus stop. Although a few guests noted that the location can be slightly challenging to find initially, the overwhelming sentiment is one of appreciation for its central and strategic positioning within JB town.
Overall, GBW Hotel offers a perfect blend of comfort with a central location, making it a favored stay for those looking to explore the city's many facets with ease.
GBW Hotel's breakfast offerings receive commendations for their variety and quality, making it a standout feature for many guests. Descriptions such as superb, delicious and excellent frequently appear, highlighting the general satisfaction with the buffet spread. Many guests found the breakfast to be very good with a varied menu that caters to diverse tastes. The buffet food is described as pretty good and wonderfully laid out, contributing to a positive dining experience.
Notably, terms like awesome food and satisfying breakfast further emphasize the high regard for the morning meals. Despite some comments about limited choices and the occasional criticism regarding food temperature or local-specific dishes, the feedback remains predominantly favorable. The breakfast, often described as delicious and exciting, leaves a lasting impression on guests with many praising the selection and quality of the food.
While a few patrons noted no breakfast was provided or suggested more variety, the consistent commendations for good service and tasty options overshadow these minor shortcomings. In summary, the breakfast at GBW Hotel is widely appreciated for its deliciousness, variety and overall enjoyable experience.
The dinner at GBW Hotel consistently receives high praise from guests with many describing it as good, delicious, delectable and superb. The meals are considered very appetizing and satisfying and the food is also noted for being reasonably priced. The buffet comes across as particularly pleasing, though some reviews mention that the dinner menu is somewhat limited. However, the variety of dishes available is generally regarded as ample and adequate. Despite one negative comment about the food quality, the overall sentiment towards the dining experience at GBW Hotel remains highly positive.
The rooms at GBW Hotel received mixed reviews from guests. On the positive side, many guests appreciated the spaciousness of the rooms, noting that they are large enough for families and well-suited for both leisure and work. Several reviews highlighted that rooms are generally clean, comfortable and offer nice views, creating a pleasant atmosphere for relaxation. The availability of amenities like executive rooms, mini kitchens and adjoining rooms were also positively noted and some guests appreciated room upgrades and good value for money.
However, numerous reviews pointed out that the hotel's facilities are outdated and in need of maintenance. Common complaints included worn-out furniture, dirty carpets and moldy walls, along with malfunctioning air conditioning, leaking bathtubs and broken room fixtures. Cleanliness issues were frequently mentioned with reports of dirty sheets, dusty rooms and unpleasant odors. Additionally, some guests experienced inconvenience due to delayed room readiness during check-in.
In summary, while the GBW Hotel offers large, comfortable rooms and good value for money, it struggles with maintenance and cleanliness issues, making it a mixed experience for many guests.
The beds at GBW Hotel have received notably mixed feedback from guests. On the positive side, many guests found the beds comfortable and soft with several mentioning that they were provided an extra pillow when requested. Cleanliness was generally praised, as some reviewers noted that the beds were clean and comfortable.
However, the reviews also highlighted several areas for improvement. Many guests described the pillows as very soft, flat or saggy with some suggesting that the pillows need to be changed. There were also mentions of thin pillows and general discomfort due to worn-out bedding. The mattresses sparked varied opinions with some finding them hard, thick or noisy and others considering them not good or uncomfortable.
Overall, while the comfort of the beds appears to be hit or miss, guests who prefer very soft sleeping arrangements may find the bedding at GBW Hotel to their liking. For those who need more support or fluffier pillows, the sleeping experience may be less satisfactory.
GBW Hotel's cleanliness receives mixed feedback from guests. While some emphasize the overall cleanliness and note that rooms were clean and comfortable, others raise significant concerns. The presence of cockroaches appears to be a recurring issue with mentions of the pests in multiple rooms and even on beds. Problems with cleanliness extend to the carpets and bathrooms, which some guests found dirty, stained and in need of better maintenance. The shower areas often face clogging issues and moldy tiles in bathrooms have been reported.
Although some guests appreciated the clean and spacious rooms, others cited dirty towels, dusty furniture and lingering bad odors. The state of the carpets, often described as dirty or stained, further detracts from the overall experience.
Despite the hotel's convenient location and some positive remarks about room size and comfort, the inconsistent cleaning service and maintenance issues, such as falling tiles in the swimming pool area and malfunctioning water taps, indicate a need for improvement in housekeeping practices to meet guest expectations.
GBW Hotel boasts a consistently friendly and professional staff that leaves a positive impression on guests. The hotel's team is often described as warm, polite and attentive. Notable mentions include Ms. Wani and Aziz at the front desk for their excellent customer service and efficiency. Housekeeping is frequently praised for maintaining cleanliness, regularly changing sheets and towels and providing daily bottled water. However, there are occasional lapses in responsiveness and some reviews mention lengthy wait times for additional amenities like ironing boards.
Guests appreciate the helpfulness and accommodation provided by the staff, which contributes greatly to the overall pleasant experience at the hotel. The reception and front desk personnel are often highlighted for their courteous and welcoming demeanor. Despite some criticisms about specific staff behavior and instances where service fell short, the prevailing sentiment is one of satisfaction with the customer service.
Overall, the staff at GBW Hotel stands out for their friendliness and professionalism, enhancing the guest experience even amidst some areas that need improvement.
The guest reviews for GBW Hotel highlight several issues related to the WiFi service. Despite the promise of free WiFi, many guests found the connection to be unreliable and slow. The password provided for internet access expired after 24 hours, necessitating daily renewals. Additionally, the WiFi was often described as having poor coverage and very low speeds, making even basic tasks like loading photos difficult. There was also mention of a limited number of devices that could connect to the WiFi and some guests faced additional charges for internet access. These consistent problems with connectivity detracted from the overall experience for many visitors.
GBW Hotel offers a range of facilities with the pool being a notable feature among guests. Many reviewers appreciated the pool for being clean and very clear, highlighting its potential for a refreshing swim. However, there are mixed sentiments as some guests mentioned the pool needs to be cleaned more thoroughly and noted it being dirty or only half-heartedly cleaned at times. The pool area itself is regarded as okay, but certain issues were pointed out, such as the lack of provided towels, small size and broken pool lights. Additionally, it's important to be aware that the bathroom tends to flood after shower use, which could impact the overall experience.
GBW Hotel offers free parking for its guests, which many find convenient and secure. The parking facilities include a multi-storey parking lot, adding a level of safety for vehicles. However, the availability of parking in the lobby area can be limited and often fills up quickly. Some reviews mention the parking area being a bit dark and having high ceilings that can be challenging for some drivers. One common inconvenience is the absence of dustbins in the car park area.
In terms of exiting, guests need to validate their parking tickets before leaving, which some find cumbersome, especially if the payment process is not smooth. Instances of rude interactions with car park payment personnel were reported. Additionally, there are some maintenance issues such as damaged door handles at the car park exit.
Overall, while the provision of free and secure parking is a strong point for GBW Hotel, improvements in convenience and maintenance could enhance the experience.
The GBW Hotel is a four-star establishment that has received mixed feedback regarding its rating and facilities. While some guests feel that the hotel does not fully meet the expected standards of a four-star hotel, others appreciated their stay, suggesting they might even give it five stars if certain upgrades were made, particularly with the toilet fittings. However, several reviews highlighted that the hotel seems a bit rundown with older rooms and furniture showing signs of wear and tear. Additionally, the hotel has issues with its elevators with only two out of four in operation during their stay. The absence of basic amenities like a hairdryer was also mentioned. Overall, while the hotel has potential, there are clear areas needing improvement to align fully with its four-star rating.
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Location
Guests frequently highlight the hotel's closeness to popular shopping destinations like BIS, R&F Mall and City Square, as well as the vibrant bazaar Karat JB. The hotel's vicinity is replete with late-night food stalls, local food areas, restaurants and coffee shops, adding to its appeal for food enthusiasts.
Accessibility is another significant plus with the hotel being a mere 10-15 minutes' walk from key transport hubs like the train station and cs ciq bus stop. Although a few guests noted that the location can be slightly challenging to find initially, the overwhelming sentiment is one of appreciation for its central and strategic positioning within JB town.
Overall, GBW Hotel offers a perfect blend of comfort with a central location, making it a favored stay for those looking to explore the city's many facets with ease.
Breakfast
Notably, terms like awesome food and satisfying breakfast further emphasize the high regard for the morning meals. Despite some comments about limited choices and the occasional criticism regarding food temperature or local-specific dishes, the feedback remains predominantly favorable. The breakfast, often described as delicious and exciting, leaves a lasting impression on guests with many praising the selection and quality of the food.
While a few patrons noted no breakfast was provided or suggested more variety, the consistent commendations for good service and tasty options overshadow these minor shortcomings. In summary, the breakfast at GBW Hotel is widely appreciated for its deliciousness, variety and overall enjoyable experience.
Dinner
Rooms
However, numerous reviews pointed out that the hotel's facilities are outdated and in need of maintenance. Common complaints included worn-out furniture, dirty carpets and moldy walls, along with malfunctioning air conditioning, leaking bathtubs and broken room fixtures. Cleanliness issues were frequently mentioned with reports of dirty sheets, dusty rooms and unpleasant odors. Additionally, some guests experienced inconvenience due to delayed room readiness during check-in.
In summary, while the GBW Hotel offers large, comfortable rooms and good value for money, it struggles with maintenance and cleanliness issues, making it a mixed experience for many guests.
Beds
However, the reviews also highlighted several areas for improvement. Many guests described the pillows as very soft, flat or saggy with some suggesting that the pillows need to be changed. There were also mentions of thin pillows and general discomfort due to worn-out bedding. The mattresses sparked varied opinions with some finding them hard, thick or noisy and others considering them not good or uncomfortable.
Overall, while the comfort of the beds appears to be hit or miss, guests who prefer very soft sleeping arrangements may find the bedding at GBW Hotel to their liking. For those who need more support or fluffier pillows, the sleeping experience may be less satisfactory.
Cleanliness
Although some guests appreciated the clean and spacious rooms, others cited dirty towels, dusty furniture and lingering bad odors. The state of the carpets, often described as dirty or stained, further detracts from the overall experience.
Despite the hotel's convenient location and some positive remarks about room size and comfort, the inconsistent cleaning service and maintenance issues, such as falling tiles in the swimming pool area and malfunctioning water taps, indicate a need for improvement in housekeeping practices to meet guest expectations.
Staff
Guests appreciate the helpfulness and accommodation provided by the staff, which contributes greatly to the overall pleasant experience at the hotel. The reception and front desk personnel are often highlighted for their courteous and welcoming demeanor. Despite some criticisms about specific staff behavior and instances where service fell short, the prevailing sentiment is one of satisfaction with the customer service.
Overall, the staff at GBW Hotel stands out for their friendliness and professionalism, enhancing the guest experience even amidst some areas that need improvement.
Wi-Fi
Pool
Parking
In terms of exiting, guests need to validate their parking tickets before leaving, which some find cumbersome, especially if the payment process is not smooth. Instances of rude interactions with car park payment personnel were reported. Additionally, there are some maintenance issues such as damaged door handles at the car park exit.
Overall, while the provision of free and secure parking is a strong point for GBW Hotel, improvements in convenience and maintenance could enhance the experience.
4 Star
Yes, GBW Hotel has pool(s) that belong to one or more of the following categories: Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at GBW Hotel.
No, GBW Hotel doesn't allow dogs.
Yes, parking facilities are available at GBW Hotel.
Yes, GBW Hotel has a gym.
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