DoubleTree by Hilton Johor Bahru
Johor Bahru
1.46553000,
103.75995300
,
01-02 Menara Landmark, No. 12 Jalan Ngee Heng, Ibrahim International Business District (iibd)
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Summary of reviewsDoubleTree by Hilton Johor Bahru enjoys a strategic location in the heart of Johor Bahru, making it convenient for guests to access CIQ and major shopping centers like City Square Mall and Komtar. Its central setting is ideal for exploring local eateries, attractions and the Singapore border. Although road construction and traffic jams pose minor inconveniences, the hotel still offers a tranquil retreat within the bustling city. It is particularly appealing for both leisure and business travelers due to its well-maintained environment and good parking facilities, despite some areas appearing a bit dark at night.
The hotel's breakfast stands out with an extensive, diverse spread that caters to various tastes, from Continental and Western to local Malaysian, Chinese and Indian cuisines. Highlights include waffles, pancakes, egg stations, pastries, ice cream and teh tarik. The Makan Kitchen restaurant is highly recommended, especially for sampling Malaysian delicacies. The excellent staff service and freshly made juices further elevate the breakfast experience, making it a daily delight for guests.
Dinner at the DoubleTree presents a varied experience with the Tosca Italian Trattoria and the seafood buffet receiving particular praise for their quality and ambiance. The pre-dinner cocktail hour in the lounge is also well-received. Although some mixed reviews exist for in-room dining and specific buffet offerings, special meal occasions like the Ramadhan Iftar generally receive positive feedback. Overall, the dining experience, especially the weekend seafood dinner, garners satisfaction.
Rooms at the DoubleTree by Hilton Johor Bahru are highly acclaimed for their cleanliness, comfort and spaciousness. Guests find the modern, well-maintained rooms spotless and cozy with comfortable beds and effective air conditioning contributing to a pleasant stay. While some minor maintenance issues and delays in room readiness were noted, the overwhelmingly positive feedback highlights the high standards of cleanliness and comfort.
The hotel is consistently praised for its exceptional cleanliness with spotless rooms and well-maintained public areas, including the lobby and restaurants. The friendly staff's service ensures that the hotel remains in top-notch condition, contributing to a comfortable and inviting environment.
The staff at DoubleTree by Hilton Johor Bahru are frequently commended for their friendliness, helpfulness and professionalism. Guests highlight the courteous and efficient check-in process, often enhanced by welcoming gestures like warm cookies. The staff's attentiveness across various departments, from housekeeping to F&B service, ensures guests' needs are met promptly.
While the free Wi-Fi receives generally positive feedback, some guests report slow speeds and difficulties accessing the service. However, the hotel's management is responsive and overall, the internet service meets most guests' needs.
The gym at the hotel is appreciated for its cleanliness and modern, well-equipped facilities, providing a comprehensive wellness experience. While some guests wish for a larger space, the gym's connection to the swimming pool adds to its appeal.
The pool area is praised for being clean, inviting and well-maintained, featuring a separate Jacuzzi and mini-games for kids. Despite occasional criticism about the pool's size and water temperature, the overall sentiment is positive with many guests appreciating the relaxing environment.
Parking facilities are generally found to be adequate and secure, though some guests experience challenges with limited availability and tight spaces. Nevertheless, the complimentary and secure parking options are a notable positive. The EV charging facilities are particularly well-regarded, adding further convenience for eco-conscious travelers.
For families, the hotel offers a child-friendly environment with various amenities and activities tailored for young guests. The spacious, clean and comfortable rooms are suitable for family stays and the kid's pool is a highlight. Overall, DoubleTree by Hilton Johor Bahru's family-friendly atmosphere is well-appreciated by guests.
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The hotel's breakfast stands out with an extensive, diverse spread that caters to various tastes, from Continental and Western to local Malaysian, Chinese and Indian cuisines. Highlights include waffles, pancakes, egg stations, pastries, ice cream and teh tarik. The Makan Kitchen restaurant is highly recommended, especially for sampling Malaysian delicacies. The excellent staff service and freshly made juices further elevate the breakfast experience, making it a daily delight for guests.
Dinner at the DoubleTree presents a varied experience with the Tosca Italian Trattoria and the seafood buffet receiving particular praise for their quality and ambiance. The pre-dinner cocktail hour in the lounge is also well-received. Although some mixed reviews exist for in-room dining and specific buffet offerings, special meal occasions like the Ramadhan Iftar generally receive positive feedback. Overall, the dining experience, especially the weekend seafood dinner, garners satisfaction.
Rooms at the DoubleTree by Hilton Johor Bahru are highly acclaimed for their cleanliness, comfort and spaciousness. Guests find the modern, well-maintained rooms spotless and cozy with comfortable beds and effective air conditioning contributing to a pleasant stay. While some minor maintenance issues and delays in room readiness were noted, the overwhelmingly positive feedback highlights the high standards of cleanliness and comfort.
The hotel is consistently praised for its exceptional cleanliness with spotless rooms and well-maintained public areas, including the lobby and restaurants. The friendly staff's service ensures that the hotel remains in top-notch condition, contributing to a comfortable and inviting environment.
The staff at DoubleTree by Hilton Johor Bahru are frequently commended for their friendliness, helpfulness and professionalism. Guests highlight the courteous and efficient check-in process, often enhanced by welcoming gestures like warm cookies. The staff's attentiveness across various departments, from housekeeping to F&B service, ensures guests' needs are met promptly.
While the free Wi-Fi receives generally positive feedback, some guests report slow speeds and difficulties accessing the service. However, the hotel's management is responsive and overall, the internet service meets most guests' needs.
The gym at the hotel is appreciated for its cleanliness and modern, well-equipped facilities, providing a comprehensive wellness experience. While some guests wish for a larger space, the gym's connection to the swimming pool adds to its appeal.
The pool area is praised for being clean, inviting and well-maintained, featuring a separate Jacuzzi and mini-games for kids. Despite occasional criticism about the pool's size and water temperature, the overall sentiment is positive with many guests appreciating the relaxing environment.
Parking facilities are generally found to be adequate and secure, though some guests experience challenges with limited availability and tight spaces. Nevertheless, the complimentary and secure parking options are a notable positive. The EV charging facilities are particularly well-regarded, adding further convenience for eco-conscious travelers.
For families, the hotel offers a child-friendly environment with various amenities and activities tailored for young guests. The spacious, clean and comfortable rooms are suitable for family stays and the kid's pool is a highlight. Overall, DoubleTree by Hilton Johor Bahru's family-friendly atmosphere is well-appreciated by guests.
Hotel Taking Steps Towards Sustainability
This hotel holds ISO 14001 and ISO 50001 certifications. It leads 'Soap for Hope' and 'Linens for Life' programs, recycling soap and linens while supporting community livelihoods. The hotel also uses water-saving valves and recycles food waste for local farms.
Hotel for Honeymoon
This hotel is a popular romantic choice, featuring a large outdoor swimming pool and multiple dining options. It is conveniently located and provides excellent service. Many rooms offer nice views, enhancing the romantic experience.
Hotel with Spa
This hotel is centrally located and features a spa that offers massages, an outdoor pool, a spa tub, and a steam room. Guests can enjoy a variety of recreational opportunities and pamper themselves with wellness treatments.
Family Friendly Hotel
This hotel maintains excellent standards and is a popular choice for families. It offers recreational amenities and convenient access to city attractions.
Romantic Hotel
Located in the city center, DoubleTree by Hilton features comfortable rooms and excellent service. It offers a rooftop pool with city views, ideal for romantic evenings, and is conveniently close to dining and entertainment options.
Hotel near Nightlife Spots
Located in the Central Business District, it offers convenient access to nearby bars and restaurants along Jalan Ngee Heng and is near the Persada Convention Centre. The hotel features Axis Lounge, and is within walking distance of ONE63 European Bistro & Bar and Selasih.
Hotel with Swimming Pool
This hotel offers a large outdoor swimming pool suitable for both leisure and exercise. Guests have noted the pool area is well-maintained and provides a relaxing environment.
Outdoor Pool
Business Hotel
This hotel is a favorable choice for business travelers, offering good business facilities and a business-friendly environment. The rooms include a comfortable working environment, complete with a nice-sized desk.
Hotel with Parking
This hotel offers complimentary secured covered self-parking with over 500 spaces available across multiple levels (B1 & floors 6-10). EV charging stations and valet parking are also available for added convenience.
EV charging stations
Accessible Hotel
The DoubleTree by Hilton Johor Bahru is known to have disabled access. It features amenities such as accessible rooms, a large outdoor swimming pool and several dining options. The hotel is adjacent to the Persada Johor Convention Centre.
Hotel with Gym
Features a modern fitness center with cardio machines and free weights. The gym is spacious and well-maintained, providing a comfortable environment for guests to maintain their fitness routine.
Hotel with EV Charging Stations
This hotel offers well-regarded EV charging facilities for guests. Reviews highlight the convenience and ease of using the charging bays, making it a positive choice for electric vehicle owners. Complimentary parking further enhances the experience for EV drivers.
4-Star Hotel
This hotel is highly regarded for its exceptional service, breakfast, and overall quality. Many guests appreciate the comfortable accommodations and convenient location in the Ibrahim International Business District (IIBD).
Hotel with Outdoor Pool
This hotel features a large outdoor swimming pool and a jacuzzi. The pool area is spacious, well-maintained, and inviting, providing a relaxing environment for guests.
Skyscraper Hotel
Guest Reviews
Positioned strategically in the heart of Johor Bahru, the DoubleTree by Hilton boasts an excellent location that caters to a variety of needs. Guests consistently find the proximity to CIQ and major shopping centers like City Square Mall and Komtar incredibly convenient, often just a short walk away. The hotel’s central location makes it a favorable base for exploring local eateries, attractions and the Singapore border.
Despite some mentioning minor inconveniences such as road construction and traffic jams, the hotel's setting near major malls and eateries ensures it remains a top choice. Additionally, the hotel is relatively quiet compared to busier shopping areas, providing a comfortable retreat within the bustling city.
The well-maintained environment, along with good parking facilities, enhances its appeal. However, some guests noted that the surrounding area can be a bit dark at night and distant from convenience shops after hours. Despite these minor concerns, the hotel's location is overall appreciated for its accessibility and centrality.
Ideal for both leisure and business travelers, the DoubleTree by Hilton Johor Bahru offers a blend of comfort and convenience, backed by excellent service from the staff, making it a reliable choice for visitors to the city.
The breakfast experience at DoubleTree by Hilton Johor Bahru is a standout feature according to numerous guest reviews. The breakfast spread impresses with its extensive, diverse options, catering to a variety of tastes from Continental and Western to local Malaysian, Chinese and Indian cuisines. Popular offerings include waffles, pancakes, egg stations, pastries, ice cream and teh tarik, ensuring there's something for everyone.
Guests frequently describe the breakfast as superb, amazing and fantastic, underscoring the high quality and variety of the food available. The buffet format allows for a generous and plentiful selection, delighting visitors daily. Makan Kitchen, the hotel's restaurant, comes highly recommended, particularly for those keen on sampling Malaysian delicacies.
Many reviews also highlight the excellent staff service and the freshly made juices, which add to the overall positive dining experience. Despite occasional feedback suggesting room for improvement in certain areas such as Western options or specific dishes, the consensus leans heavily towards a delightful and satisfying breakfast affair. Overall, the breakfast at DoubleTree by Hilton Johor Bahru is consistently praised for its wide variety, quality and value, making it a worthwhile consideration for guests.
At the DoubleTree by Hilton Johor Bahru, the dinner experience yields a mix of impressions, though many guests highlight particular positive aspects. The Tosca Italian Trattoria stands out, earning praise for its outstanding Italian food, delightful ambiance and notably excellent lamb. The seafood buffet receives accolades for its extensive and impressive spread, described as worthy of an emperor. Guests appreciate the unique offerings, like the trolley with melting cheese and Teh Tarik, adding a distinctive touch to the dining experience. The pre-dinner cocktail hour in the lounge is well-received for its relaxed atmosphere and appealing views.
However, some areas draw mixed reviews. While the Italian restaurant's food quality is described as average by some, the atmosphere is noted to be pleasant. Similarly, in-room dining garners varying opinions with a few guests finding the food cold and unpalatable, whereas others describe it as nice and tasty with good value for money.
Special meal occasions like the Ramadhan Iftar and breakfast receive generally positive feedback for their variety and quality. Guests enjoy the local cuisine served in the hotel's restaurants and coffee shop, yet some feel the dinner buffet could improve, citing issues with cold and overpriced food. Despite these inconsistencies, many visitors celebrate the overall dining experience, particularly highlighting the weekend seafood dinner and the overall satisfaction with both dinner and breakfast varieties.
The rooms at DoubleTree by Hilton Johor Bahru have garnered significant praise from guests for their cleanliness, comfort and spaciousness. Many found the modern, well-maintained rooms to be a definite highlight, often describing them as spotless and cozy. The hotel’s amenities, including comfortable beds and modern bathrooms, contributed to an overall pleasant stay. The air conditioning worked well, ensuring a comfortable environment.
Guests appreciated the spacious layouts, especially in executive and suite rooms, which were perfect for families or couples. The large windows in some rooms provided fantastic views, including glimpses of Singapore, adding to the overall appeal. The high standards of cleanliness were frequently mentioned with rooms described as exceptionally clean, neat and tidy.
While the majority of feedback was positive, there were a few isolated issues noted by guests. Some experienced minor maintenance problems, such as faulty switches or dim lighting and a few rooms had a damp or stuffy smell. Additionally, a few guests found the room size to be smaller than expected and there were occasional delays in room readiness or housekeeping services.
Overall, the rooms at DoubleTree by Hilton Johor Bahru are well-regarded for their cleanliness, comfort and spaciousness, making them a strong choice for travelers seeking a reliable and pleasant stay. Despite a few minor concerns, the positive aspects of the rooms significantly outweigh the negatives.
At DoubleTree by Hilton Johor Bahru, guests consistently praised the comfort and quality of the beds. Many reviews highlighted the soft spring mattresses and comfortable bed settings that ensured a restful sleep. The spacious and clean rooms further enhanced the overall experience with multiple guests expressing satisfaction with the cleanliness and size of the beds.
Positive comments frequently mentioned the diverse pillow selection, allowing guests to find their perfect sleep companion. The pillows were often described as comfy and firm, contributing to a cozy sleep environment. The bed settings, including the sheets and bedding, were generally well-regarded, although a few noted the softness of the mattresses and pillows might not suit everyone's preference.
Overall, the beds were described as super comfortable, providing an excellent night’s sleep. The large and spacious beds were particularly appreciated by families and those seeking extra room to relax. Despite some issues with the fluffiness of the pillows or the mattress firmness, the consensus was that DoubleTree by Hilton Johor Bahru offers a highly comfortable and inviting resting experience for its guests.
DoubleTree by Hilton Johor Bahru consistently earns high praise for its exceptional cleanliness. Guests repeatedly comment on the spotless rooms and well-maintained facilities, noting that both the bedrooms and bathrooms shine with cleanliness. The spacious rooms are not just clean but also comfortable and cozy, which adds to the overall pleasant experience of staying at this hotel.
Many reviewers highlight the great service from the friendly staff, who ensure that the hotel remains in top-notch condition. Public areas like the lobby, restaurant and toilets are also maintained to high standards. The property itself is described as modern and neat, contributing to a comfortable and inviting environment.
Despite a few minor hiccups in specific instances of housekeeping, such as slow room cleaning and occasional lapses in bathroom cleanliness, the overall sentiment is overwhelmingly positive. Guests feel very comfortable and satisfied with the cleanliness level, mentioning that the hotel is one of the cleanest they have visited.
The combination of a clean environment, comfortable amenities and the excellent service quality consistently leaves a favorable impression on everyone staying at DoubleTree by Hilton Johor Bahru.
DoubleTree by Hilton Johor Bahru consistently receives high praise for its exceptional staff. Guests commend the hotel's employees for being incredibly friendly, helpful and professional. Specific mentions highlight individuals like Basya, Aisyah and Hafi, recognized for their outstanding service. The reception and front desk staff are frequently mentioned for their courteous and efficient check-in process, often accompanied by welcoming gestures like warm cookies.
The professionalism and attentiveness of the team are noted by many, ensuring guests' needs are met without hesitation. Positive feedback extends to different departments including housekeeping, the concierge and the F&B service, each praised for their pleasant interactions and effective service. The staff is often described as going above and beyond to make stays comfortable, from maintaining clean rooms to providing quick responses to requests and ensuring guests feel valued and welcome.
Despite a few isolated incidents of less enthusiastic service, the overall experience with the staff remains overwhelmingly positive. Guests appreciate the warm and accommodating nature of the employees, contributing to an inviting and hospitable atmosphere. The consistent friendliness and professionalism of the staff at DoubleTree by Hilton Johor Bahru significantly enhance the hotel’s appeal, making it a favored choice for many travelers.
DoubleTree by Hilton Johor Bahru offers a generally positive experience when it comes to internet connectivity, featuring good wifi throughout the hotel. Many guests have reported problem-free Wi-Fi environments in their rooms, enabling them to work well during their stay. The hotel addresses issues promptly, ensuring policy satisfaction and good service in this regard.
There are, however, some recurring concerns. The wifi speed has been described as slow by multiple guests with some finding the Wi-Fi difficult to access. A few reviews mentioned weak signals and the inconvenience of being charged for high-speed internet. Public areas lack open wifi, which could be a drawback for some visitors.
While there are occasional issues, the hotel management is responsive and the good wifi coverage overall helps minimize disruptions. In summary, despite a few hiccups, the internet service at DoubleTree by Hilton Johor Bahru meets the needs of most guests, especially those who stay in for work or leisure activities.
The gym at DoubleTree by Hilton Johor Bahru receives positive feedback for its cleanliness and good facilities. Guests appreciate the modern and well-equipped nature of the gym, meeting their expectations and providing a safe environment for workouts. The gym facilities are often highlighted alongside other amenities like the pool, spa and sauna, indicating a comprehensive wellness experience. While some guests wish for a larger space with more equipment, the gym's connection to the swimming pool adds to its appeal. Overall, the gym is a well-regarded feature of the hotel, enhancing guests' stay with its quality and accessibility.
The pool area at DoubleTree by Hilton Johor Bahru receives a mix of feedback but leans significantly towards the positive. Many guests praise the pool for being clean, inviting and well-maintained, providing a relaxing and enjoyable environment. The spacious and beautiful pool area is highlighted with the addition of a separate Jacuzzi being a notable feature. The poolside experience is complemented by the presence of mini games for kids, making it a hit among families.
However, some criticism is noted concerning the pool's size with some finding it too small and the water temperature too cold for comfort. Despite these concerns, many guests still speak highly of the pool area overall, finding it excellent, neat and hygienically maintained. The pool also offers the convenience of swimming until 10 PM and the benefit of a controlled experience, even though some felt the temperature control could be improved.
There were occasional issues with the pool being closed for maintenance, which left some guests disappointed. Nonetheless, the overall sentiment reflects that the pool area is a significant strength of the hotel, offering a pleasant and relaxing setting for both adults and children.
Travelers visiting the DoubleTree by Hilton Johor Bahru generally find the parking facilities adequate and convenient, especially appreciating the secure, complimentary options available. Many highlight the ease of parking with a note that the spaces are well-maintained and secure. However, some guests do mention drawbacks, such as limited availability, tight parking spots and occasional difficulties entering and exiting the one-lane basement car park. During events or peak times, parking can be particularly challenging with some guests needing to park at adjacent buildings or higher levels, which they found tedious. Despite these minor inconveniences, the complimentary and secure parking options remain a notable positive for guests.
The DoubleTree by Hilton Johor Bahru is a positive choice for guests driving electric vehicles, thanks to its well-regarded EV charging facilities. Many reviewers have noted the convenience and ease of charging their electric cars at the hotel, describing the presence of charging bays as a significant advantage. Guests express satisfaction with the availability and functionality of the EV chargers. Additionally, the complimentary parking adds further value to the stay, making it particularly EV friendly. The EV facilities stand out as a notable highlight, making the hotel an excellent option for eco-conscious travelers.
DoubleTree by Hilton Johor Bahru has garnered positive reviews for its excellent family-friendly atmosphere. Many guests appreciate the hotel's dedication to creating a child-friendly environment, which is evident through various kid-friendly amenities and facilities. Families with young children and even older folks find the rooms spacious, clean and comfortable, making it suitable for family stays, whether short holidays or extended vacations.
The hotel provides facilities and activities tailored for families, including a kid's pool that has been specifically mentioned as a highlight by parents. Despite some concerns about the temperature of the swimming pool, kids largely enjoyed it. Furthermore, the executive lounge offers a quiet getaway from the bustling main lobby, where complimentary canned drinks are available for both adults and children, adding to the convenience of staying at this property.
Special mentions of birthday treats like cookies and cakes indicate that the hotel goes the extra mile to celebrate family moments. The staff, especially at the front counter and breakfast area, received commendations for their friendliness and helpfulness, contributing to the overall positive family experience.
Additionally, the hotel's location offers convenient features such as free parking validation and facilities accessible to those with disabilities. Overall, DoubleTree by Hilton Johor Bahru stands out as a reliable choice for families looking for clean, comfortable and well-equipped accommodations.
DoubleTree by Hilton Johor Bahru offers a nightlife experience that is both safe and enjoyable. The surrounding nightlife areas are noted for their cleanliness and a welcoming, friendly atmosphere. It caters to diverse groups, proving itself to be family-friendly as well. While it might be challenging to navigate some areas on foot after dark, the overall ambiance ensures a pleasant night-time experience.
DoubleTree by Hilton Johor Bahru offers an experience consistent with the high standards expected from the Hilton brand. This well-placed hotel serves as a good jump-off point for exploring the city. Many reviews praise the excellent and very high level of service, highlighting it as one of the best four-star hotels around. Visitors appreciate the quality experience and the clean facilities provided.
Despite being a typical four-star establishment, there are mentions of needed improvements in customer service and the check-in protocol, suggesting that some aspects fall short of four to five-star standards. While the price is considered good and not too expensive by some, others feel that the room rates are not quite justified given the level of service provided. Overall, DoubleTree by Hilton Johor Bahru remains a solid choice for travelers seeking reliable service and quality accommodations at a four-star hotel.
DoubleTree by Hilton Johor Bahru stands out as a favorable choice for business travelers. The hotel is noted for its good business facilities and business-friendly environment, making it convenient for business trips and frequent travelers. The rooms offer a comfortable working environment, complete with a nice-sized desk, allowing guests to work efficiently.
For those needing additional amenities, there's all-day access to the executive lounge, suitable for business meetings or simply enjoying snacks. The business services at the hotel are clean and functional, supporting guests in their work. The business gym is also available, ensuring that travelers can maintain their fitness routines.
However, there are occasional areas that need improvement, such as the business section and some confusion in package pricing and room bookings. Despite these minor drawbacks, the overall consensus is that DoubleTree by Hilton Johor Bahru remains a solid option for those in town for business purposes.
DoubleTree by Hilton Johor Bahru stands out for its excellent accessibility features, making it a convenient choice for guests with disabilities. The hotel offers accessible facilities and rooms, ensuring a comfortable stay for everyone. Its central location is another highlight with many key destinations within walking distance and easy access. Guests have also noted the convenience of the parking facilities. The friendly staff adds to the welcoming atmosphere, providing assistance when needed. Overall, DoubleTree by Hilton Johor Bahru combines accessibility with a prime location and attentive service, making it a highly accessible hotel option.
The outdoor pool at DoubleTree by Hilton Johor Bahru has received numerous positive comments from guests. It's often described as great, well-maintained and nice, making it a popular spot for relaxation. The pool area also features a jacuzzi, which guests appreciate for its freshness and added enjoyment. Some guests mentioned the unique experience of the locomotive view from the poolside and noted its central location amid high-rise buildings. Families particularly valued the pool facility for their children. However, a few guests remarked on the pool's smaller size and occasional maintenance disruptions. The pool water is sometimes noted as cold, but overall, the pool remains a well-liked feature of the hotel.
DoubleTree by Hilton Johor Bahru offers a memorable romantic experience with its special touches and thoughtful services. Guests have highlighted the romantic setup, lighting and clean rooms that contribute to a very romantic ambiance, especially at night. The hotel excels in creating celebrations for special occasions such as anniversaries and birthdays, providing thoughtful details like birthday cookies, cards and personalized room decorations. The romantic trip there has been met with pleasant experiences, making it superb for celebrating significant moments.
Location Show Map
Location
Despite some mentioning minor inconveniences such as road construction and traffic jams, the hotel's setting near major malls and eateries ensures it remains a top choice. Additionally, the hotel is relatively quiet compared to busier shopping areas, providing a comfortable retreat within the bustling city.
The well-maintained environment, along with good parking facilities, enhances its appeal. However, some guests noted that the surrounding area can be a bit dark at night and distant from convenience shops after hours. Despite these minor concerns, the hotel's location is overall appreciated for its accessibility and centrality.
Ideal for both leisure and business travelers, the DoubleTree by Hilton Johor Bahru offers a blend of comfort and convenience, backed by excellent service from the staff, making it a reliable choice for visitors to the city.
Breakfast
Guests frequently describe the breakfast as superb, amazing and fantastic, underscoring the high quality and variety of the food available. The buffet format allows for a generous and plentiful selection, delighting visitors daily. Makan Kitchen, the hotel's restaurant, comes highly recommended, particularly for those keen on sampling Malaysian delicacies.
Many reviews also highlight the excellent staff service and the freshly made juices, which add to the overall positive dining experience. Despite occasional feedback suggesting room for improvement in certain areas such as Western options or specific dishes, the consensus leans heavily towards a delightful and satisfying breakfast affair. Overall, the breakfast at DoubleTree by Hilton Johor Bahru is consistently praised for its wide variety, quality and value, making it a worthwhile consideration for guests.
Dinner
However, some areas draw mixed reviews. While the Italian restaurant's food quality is described as average by some, the atmosphere is noted to be pleasant. Similarly, in-room dining garners varying opinions with a few guests finding the food cold and unpalatable, whereas others describe it as nice and tasty with good value for money.
Special meal occasions like the Ramadhan Iftar and breakfast receive generally positive feedback for their variety and quality. Guests enjoy the local cuisine served in the hotel's restaurants and coffee shop, yet some feel the dinner buffet could improve, citing issues with cold and overpriced food. Despite these inconsistencies, many visitors celebrate the overall dining experience, particularly highlighting the weekend seafood dinner and the overall satisfaction with both dinner and breakfast varieties.
Rooms
Guests appreciated the spacious layouts, especially in executive and suite rooms, which were perfect for families or couples. The large windows in some rooms provided fantastic views, including glimpses of Singapore, adding to the overall appeal. The high standards of cleanliness were frequently mentioned with rooms described as exceptionally clean, neat and tidy.
While the majority of feedback was positive, there were a few isolated issues noted by guests. Some experienced minor maintenance problems, such as faulty switches or dim lighting and a few rooms had a damp or stuffy smell. Additionally, a few guests found the room size to be smaller than expected and there were occasional delays in room readiness or housekeeping services.
Overall, the rooms at DoubleTree by Hilton Johor Bahru are well-regarded for their cleanliness, comfort and spaciousness, making them a strong choice for travelers seeking a reliable and pleasant stay. Despite a few minor concerns, the positive aspects of the rooms significantly outweigh the negatives.
Beds
Positive comments frequently mentioned the diverse pillow selection, allowing guests to find their perfect sleep companion. The pillows were often described as comfy and firm, contributing to a cozy sleep environment. The bed settings, including the sheets and bedding, were generally well-regarded, although a few noted the softness of the mattresses and pillows might not suit everyone's preference.
Overall, the beds were described as super comfortable, providing an excellent night’s sleep. The large and spacious beds were particularly appreciated by families and those seeking extra room to relax. Despite some issues with the fluffiness of the pillows or the mattress firmness, the consensus was that DoubleTree by Hilton Johor Bahru offers a highly comfortable and inviting resting experience for its guests.
Cleanliness
Many reviewers highlight the great service from the friendly staff, who ensure that the hotel remains in top-notch condition. Public areas like the lobby, restaurant and toilets are also maintained to high standards. The property itself is described as modern and neat, contributing to a comfortable and inviting environment.
Despite a few minor hiccups in specific instances of housekeeping, such as slow room cleaning and occasional lapses in bathroom cleanliness, the overall sentiment is overwhelmingly positive. Guests feel very comfortable and satisfied with the cleanliness level, mentioning that the hotel is one of the cleanest they have visited.
The combination of a clean environment, comfortable amenities and the excellent service quality consistently leaves a favorable impression on everyone staying at DoubleTree by Hilton Johor Bahru.
Staff
The professionalism and attentiveness of the team are noted by many, ensuring guests' needs are met without hesitation. Positive feedback extends to different departments including housekeeping, the concierge and the F&B service, each praised for their pleasant interactions and effective service. The staff is often described as going above and beyond to make stays comfortable, from maintaining clean rooms to providing quick responses to requests and ensuring guests feel valued and welcome.
Despite a few isolated incidents of less enthusiastic service, the overall experience with the staff remains overwhelmingly positive. Guests appreciate the warm and accommodating nature of the employees, contributing to an inviting and hospitable atmosphere. The consistent friendliness and professionalism of the staff at DoubleTree by Hilton Johor Bahru significantly enhance the hotel’s appeal, making it a favored choice for many travelers.
Wi-Fi
There are, however, some recurring concerns. The wifi speed has been described as slow by multiple guests with some finding the Wi-Fi difficult to access. A few reviews mentioned weak signals and the inconvenience of being charged for high-speed internet. Public areas lack open wifi, which could be a drawback for some visitors.
While there are occasional issues, the hotel management is responsive and the good wifi coverage overall helps minimize disruptions. In summary, despite a few hiccups, the internet service at DoubleTree by Hilton Johor Bahru meets the needs of most guests, especially those who stay in for work or leisure activities.
Gym
Pool
However, some criticism is noted concerning the pool's size with some finding it too small and the water temperature too cold for comfort. Despite these concerns, many guests still speak highly of the pool area overall, finding it excellent, neat and hygienically maintained. The pool also offers the convenience of swimming until 10 PM and the benefit of a controlled experience, even though some felt the temperature control could be improved.
There were occasional issues with the pool being closed for maintenance, which left some guests disappointed. Nonetheless, the overall sentiment reflects that the pool area is a significant strength of the hotel, offering a pleasant and relaxing setting for both adults and children.
Parking
EV charging stations
Family
The hotel provides facilities and activities tailored for families, including a kid's pool that has been specifically mentioned as a highlight by parents. Despite some concerns about the temperature of the swimming pool, kids largely enjoyed it. Furthermore, the executive lounge offers a quiet getaway from the bustling main lobby, where complimentary canned drinks are available for both adults and children, adding to the convenience of staying at this property.
Special mentions of birthday treats like cookies and cakes indicate that the hotel goes the extra mile to celebrate family moments. The staff, especially at the front counter and breakfast area, received commendations for their friendliness and helpfulness, contributing to the overall positive family experience.
Additionally, the hotel's location offers convenient features such as free parking validation and facilities accessible to those with disabilities. Overall, DoubleTree by Hilton Johor Bahru stands out as a reliable choice for families looking for clean, comfortable and well-equipped accommodations.
Nightlife
4 Star
Despite being a typical four-star establishment, there are mentions of needed improvements in customer service and the check-in protocol, suggesting that some aspects fall short of four to five-star standards. While the price is considered good and not too expensive by some, others feel that the room rates are not quite justified given the level of service provided. Overall, DoubleTree by Hilton Johor Bahru remains a solid choice for travelers seeking reliable service and quality accommodations at a four-star hotel.
Business
For those needing additional amenities, there's all-day access to the executive lounge, suitable for business meetings or simply enjoying snacks. The business services at the hotel are clean and functional, supporting guests in their work. The business gym is also available, ensuring that travelers can maintain their fitness routines.
However, there are occasional areas that need improvement, such as the business section and some confusion in package pricing and room bookings. Despite these minor drawbacks, the overall consensus is that DoubleTree by Hilton Johor Bahru remains a solid option for those in town for business purposes.
Accessible
Outdoor Pool
Romantic
Yes, DoubleTree by Hilton Johor Bahru has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at DoubleTree by Hilton Johor Bahru.
No, DoubleTree by Hilton Johor Bahru doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton Johor Bahru.
Yes, DoubleTree by Hilton Johor Bahru has a gym.
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