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Summary of reviewsComfort Suites Cincinnati Airport offers a convenient and comfortable stay for travelers, particularly those seeking proximity to the Cincinnati/Northern Kentucky International Airport. The location is a standout feature, providing easy access for early flights or layovers and making it a favorable base for both business and leisure travelers. Despite limited nearby dining options, guests appreciate the hotel's accessibility to major highways and key attractions.
The hotel’s breakfast often exceeds expectations with a range of choices that delight many guests, particularly praised items like biscuits and gravy. Although there's room for improvement in availability and selection, the overall breakfast experience complements the amenities offered.
Rooms at Comfort Suites are frequently noted for their cleanliness, spaciousness, and comfort, with guests appreciating the well-maintained facilities and comfortable beds. The hotel's attention to detail, especially regarding cleanliness and strong bathroom facilities, contributes to positive reviews, although some areas are yet to be updated.
Cleanliness extends beyond the rooms, as the lobby and public areas are well-kept, creating an inviting atmosphere. A few maintenance issues with amenities have been mentioned, yet most guests find the hotel offers good value, given its strategic location.
The staff at Comfort Suites are consistently praised for their friendliness and exceptional service, significantly enhancing guests' experiences. The front desk staff and management often go out of their way to assist with various needs, including airport transfers.
While the indoor pool and jacuzzi are assets when available, consistent access is an issue due to repair closures, disappointing some guests. Nevertheless, the pool is enjoyable for those who can use it, adding to the hotel's appeal.
Finally, the beds receive high marks for comfort, contributing to restful nights though preferences vary, and some issues with mattress wear and air conditioning placement are noted.
In summary, Comfort Suites Cincinnati Airport provides a clean, comfortable, and conveniently located option that shines with commendable service and a strong emphasis on guest satisfaction. Show more
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Categories
Business Hotel
Comfort Suites hotels often include amenities suitable for business travelers. While specifics are not provided, these generally offer free Wi-Fi, business centers, and meeting spaces.
Hotel with Parking
The Comfort Suites Cincinnati Airport offers parking. The hotel is close to the airport, making it a convenient option for those needing parking and airport access.
Hotel with Indoor Pool
This hotel features an indoor pool, providing guests with a dedicated space for swimming and enjoying water activities.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Accessible Hotel
Hotel with Gym
Room Types
Queen Suite with Two Queen BedsThe unit offers 2 beds.
King SuiteThe unit offers 2 beds.
Standard Room
Suite - Mobility Access/Hearing AccessibleThe unit has 2 beds.
King Suite - Communications and Mobility Accessible TubThe unit offers 2 beds.
King Suite - Communications and Mobility AccessThe unit offers 2 beds.
Guest Reviews
7.5
Good
Location
Nestled just minutes away from Cincinnati/Northern Kentucky International Airport, Comfort Suites Cincinnati Airport boasts a prime location for travelers seeking convenience and efficiency. The hotel's vicinity to the airport is consistently highlighted as a standout feature, providing seamless access that makes it a top choice for those with early flights or layovers. Its easy access off the highway ensures that guests can easily reach nearby attractions and events, enhancing its appeal for both business and leisure travelers. While dining options nearby might be limited, the hotel’s advantageous placement remains a strong asset, offering guests comfortable rooms in a clean environment complemented by attentive staff. The combination of proximity to the airport and access to key areas makes this hotel a convenient base for any traveler.
Breakfast
At Comfort Suites Cincinnati Airport, the breakfast experience garners generally favorable feedback from guests. Reviewers frequently highlight the great and excellent breakfasts, noting the pleasant surprises that exceeded their expectations. The variety is a common point of praise, with guests appreciating a diverse selection of options. Specific items like the biscuits and gravy also receive commendations for their taste. While the breakfast is described as good and complementing other amenities like the pool and location, some guests feel that there is room for improvement in terms of selection and availability. Overall, the breakfast merits positive recognition, resonating well with guests during their stay.
Rooms
Comfort Suites Cincinnati Airport offers guests a pleasing stay with its notably clean and spacious rooms. Guests frequently mention the comfort of the beds, contributing to a restful night. The rooms not only provide ample space but are also well-maintained and equipped with conveniences like a refrigerator. Many appreciated the room's well-thought-out layout, which adds to the overall comfort and functionality. An occasional upgrade to a better room delights guests, further enhancing their experience. Although the hotel had some areas yet to be renovated, the general consensus highlights the hotel's cleanliness and attention to detail, particularly with the bathroom facilities featuring strong water pressure and plenty of hot water. Visitors also commend the friendliness and helpfulness of the front desk staff, along with the value guests receive for their stay. Breakfast is a positive note, with a good spread to start the day in a pleasant dining area. Despite a few minor issues, such as isolated problems with room locks, the overall feedback paints a picture of a clean, comfortable, and spacious retreat conveniently located near the airport.
Beds
Nestled conveniently near Cincinnati Airport, Comfort Suites is often praised for its bedding. Numerous guests have found the beds to be very comfortable, allowing for a restful night's sleep. The rooms themselves are described as clean and spacious, contributing positively to the overall guest experience. However, feedback on the beds did vary, with some guests noting that they were too soft or too firm for their preferences. Unfortunately, a few reported issues with mattresses, like wear and hygiene concerns, particularly with sofa beds. Additionally, the placement of the air conditioning unit may affect room temperature, and the proximity of the beds might be tight for some, which are aspects worth considering when planning a stay.
Cleanliness
Nestled close to the Cincinnati Airport, Comfort Suites boasts a variety of positive attributes, particularly when it comes to cleanliness, which most guests commend. Visitors often describe the hotel as very clean, with particular praise for rooms being spotless and up-to-date. Additionally, the lobby and public areas seem to be well-maintained and exude an inviting atmosphere. While some reviews note the comfort and quietness of the accommodations, along with a commendable breakfast offering, there are areas that could benefit from improvement. Some guests reported issues with the condition of certain amenities like the bathroom fixtures, carpets, and air conditioning, which detracted from their overall experience. Despite these occasional drawbacks, the hotel generally provides decent value, especially being conveniently located near the airport and major freeways, offering an excellent option when considering nearby competitors.
Staff
Travelers visiting the Comfort Suites Cincinnati Airport can expect a warm welcome and exceptional service from its dedicated staff. Many guests have highlighted the friendly and helpful demeanor of the hotel team, with several emphasizing the fantastic support received from the front desk receptionists. The manager's attentiveness, including going above and beyond by assisting guests at the airport in the early hours, further illustrates the commitment to guest satisfaction. Consistently described as nice and caring, the staff, including Tami and the general manager, have made a lasting impression with their kindness and willingness to assist. Despite a few less positive encounters, the overall guest experience is significantly enhanced by the friendly and accommodating service, complemented by the convenience of the hotel's shuttle service and close proximity to the airport.
Pool
Comfort Suites Cincinnati Airport offers a pleasant indoor pool experience when open, accompanied by a whirlpool bath and spacious shower facilities that guests have appreciated. The jacuzzi tub receives praise for being clean and delightful. Hotel staff consistently receives accolades for their friendliness and helpfulness, even while managing high workloads. The airport shuttle service is highlighted as efficient, adding a layer of convenience for travelers.
However, there have been repeated instances of the pool being closed or inaccessible, sometimes due to repair issues, which has been disappointing for guests, especially those with young children who looked forward to swimming. While the pool's temperature has been a concern when it was accessible, guests who used the pool found it enjoyable despite it being very cold at times. Overall, while the pool adds value to the stay when operational, inconsistent access has been a notable issue for visitors.
Yes, Holiday Inn Express & Suites Hebron - Cincinnati Airport by IHG has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Holiday Inn Express & Suites Hebron - Cincinnati Airport by IHG.
No, Holiday Inn Express & Suites Hebron - Cincinnati Airport by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express & Suites Hebron - Cincinnati Airport by IHG.
Yes, Holiday Inn Express & Suites Hebron - Cincinnati Airport by IHG has a gym.