Serrazul Hotel Distributed By Intercity
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Summary of reviewsSerrazul Hotel Distributed By Intercity presents an appealing choice for travelers, particularly due to its prime location in the heart of Gramado. Guests repeatedly praise the hotel for its proximity to downtown attractions, shops, restaurants and cafes, allowing for easy exploration without the need for additional transport. The central location also facilitates attendance at local events and offers a pleasant setting for leisurely strolls.
Service is another standout aspect with numerous reviewers highlighting the friendliness, professionalism and attentiveness of the staff. Specific employees often receive commendations for enhancing the guest experience. Moreover, the hotel maintains a high standard of cleanliness across its amenities, including spotless rooms and well-kept common areas, which add to the overall positive atmosphere and comfort.
Families find the hotel particularly accommodating due to its child-friendly amenities and ample space in family rooms. Dedicated areas for children, such as game rooms and playgrounds, ensure that younger guests remain entertained. The proximity to key tourist spots further enhances its convenience for family sightseeing.
The breakfast at Serrazul Hotel consistently draws acclaim for its variety, quality and taste. Guests appreciate the extensive selection of fruits, breads, cakes, juices and cold cuts, often referring to the breakfast spread as exceptional. The cleanliness and pleasant atmosphere of the breakfast area, along with attentive staff, contribute to a noteworthy morning dining experience.
Dinner and bar services also receive positive feedback with guests enjoying high-quality meals and drinks, such as well-prepared steaks, pizzas and standout caipirinhas. While there are occasional mentions of high food prices and the need for dinner reservations, nearby dining alternatives provide additional options.
The hotel's rooms generally receive favorable reviews for being spacious, comfortable and well-decorated with recent renovations adding to their appeal. However, some guests note that older rooms could benefit from further modernization and better maintenance to avoid issues with outdated furniture, humidity and noise disturbances.
The pool and gym facilities are well-regarded with the pool often described as clean, heated and relaxing and the gym praised for its quality and maintenance. These amenities provide enjoyable spaces for both leisure and exercise, complementing the hotel's family-friendly environment.
Despite some inconsistencies in the quality of bedding and occasional WiFi issues, the overall sentiment towards Serrazul Hotel Distributed By Intercity remains highly positive. The hotel's excellent location, commendable service, cleanliness and family-oriented features make it a top choice for visitors seeking a comfortable and enjoyable stay in Gramado.
Categories
Service is another standout aspect with numerous reviewers highlighting the friendliness, professionalism and attentiveness of the staff. Specific employees often receive commendations for enhancing the guest experience. Moreover, the hotel maintains a high standard of cleanliness across its amenities, including spotless rooms and well-kept common areas, which add to the overall positive atmosphere and comfort.
Families find the hotel particularly accommodating due to its child-friendly amenities and ample space in family rooms. Dedicated areas for children, such as game rooms and playgrounds, ensure that younger guests remain entertained. The proximity to key tourist spots further enhances its convenience for family sightseeing.
The breakfast at Serrazul Hotel consistently draws acclaim for its variety, quality and taste. Guests appreciate the extensive selection of fruits, breads, cakes, juices and cold cuts, often referring to the breakfast spread as exceptional. The cleanliness and pleasant atmosphere of the breakfast area, along with attentive staff, contribute to a noteworthy morning dining experience.
Dinner and bar services also receive positive feedback with guests enjoying high-quality meals and drinks, such as well-prepared steaks, pizzas and standout caipirinhas. While there are occasional mentions of high food prices and the need for dinner reservations, nearby dining alternatives provide additional options.
The hotel's rooms generally receive favorable reviews for being spacious, comfortable and well-decorated with recent renovations adding to their appeal. However, some guests note that older rooms could benefit from further modernization and better maintenance to avoid issues with outdated furniture, humidity and noise disturbances.
The pool and gym facilities are well-regarded with the pool often described as clean, heated and relaxing and the gym praised for its quality and maintenance. These amenities provide enjoyable spaces for both leisure and exercise, complementing the hotel's family-friendly environment.
Despite some inconsistencies in the quality of bedding and occasional WiFi issues, the overall sentiment towards Serrazul Hotel Distributed By Intercity remains highly positive. The hotel's excellent location, commendable service, cleanliness and family-oriented features make it a top choice for visitors seeking a comfortable and enjoyable stay in Gramado.
Hotel near Nightlife Spots
Located on Rua Garibaldi, very close to the intersection with Avenida Borges de Medeiros and Rua Coberta. Provides easy walking access to the central area known for its bars and restaurants.
Business Hotel
This hotel is part of the Intercity group, known for catering to business travelers. It likely provides essential amenities and services for a comfortable business trip.
Hotel with Gym
Centrally located in Gramado, this hotel features a gym and indoor pool. It also offers a games room with table football and billiards, as well as a sauna and steam room.
4-Star Hotel
This hotel stands out for its modern amenities and convenient location. It offers comfortable rooms and efficient service, making it suitable for business and leisure travelers.
Hotel with Indoor Pool
A highly-rated hotel option in Gramado, Serrazul Hotel includes an indoor pool among its amenities, providing a convenient recreational facility for guests.
Hotel with Heated Pool
The hotel includes a thermal pool as part of its complete leisure infrastructure designed for families. Its central location makes it convenient, with the thermal pool adding a key recreational option.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Accessible Hotel
Guest Reviews
'Serrazul Hotel Distributed By Intercity' boasts a prime location in the heart of Gramado, making it an ideal choice for travelers looking to explore the city with ease. Guests consistently highlight the hotel's strategic placement, which allows for direct access to downtown attractions, shops, restaurants and cafes—all within walking distance, eliminating the need for transport. The central location is particularly advantageous for attending local events or simply enjoying a leisurely stroll through the bustling streets.
The hotel is also praised for its excellent service and well-maintained facilities, including spacious and comfortable rooms. Reviewers note the friendliness and professionalism of the staff, often mentioning specific employees who enhance their stay. Additionally, the breakfast receives high marks for its variety and quality, adding to the overall positive experience.
Families appreciate the child-friendly amenities and the hotel's proximity to key tourist spots makes it a convenient choice for sightseeing. The on-site garage is another appreciated feature, given the frequent parking challenges in Gramado.
In summary, Serrazul Hotel offers an exceptional stay with its unbeatable location, attentive service and comfortable accommodations, making it a top choice for visitors to Gramado.
Serrazul Hotel Distributed By Intercity stands out for its impressive breakfast offerings, frequently highlighted by guests for both its variety and quality. Patrons consistently describe the breakfast as exceptional, wonderful and spectacular. The diverse array of options includes a wide selection of fruits, breads, cakes, juices and cold cuts that cater to all tastes. Guests have particularly enjoyed the sparkling wine and rich coffee available and many appreciate the well-organized and comprehensive spread that raises the standard of the hotel's morning meal.
Some specific praises focus on the cleanliness and the atmosphere of the breakfast area, which adds to the enjoyment of the meal. The breakfast is not just about variety but also about the taste and quality of the food, which guests find commendable. The friendly and attentive staff also contribute significantly to the positive breakfast experience.
However, there are occasional mentions of areas needing improvement, such as more variety in the fruit selection and freshness of bakery items. Some guests felt that the breakfast could be better presented or lacked some minor personal preferences. Despite these few critiques, the overall sentiment remains overwhelmingly positive, making the breakfast at Serrazul Hotel a memorable and delightful part of the stay.
The breakfast is further complemented by the hotel's excellent location, comfortable amenities and professional staff, making Serrazul Hotel Distributed By Intercity a highly recommended choice for travelers who value a top-notch breakfast experience.
Serrazul Hotel Distributed By Intercity offers a well-regarded dining experience that has garnered positive feedback from numerous guests. The hotel's attached restaurant is frequently mentioned as being very good, offering a high standard of gastronomy. Guests have praised the quality of both the bar and the restaurant, highlighting specific aspects such as delicious pizzas, a well-prepared steak and a standout caipirinha made with aged cachaça. The breakfast service is also noted as being very good with some guests enjoying the bar croissant.
The bar service itself is highly appreciated, along with the valet parking. Despite the overwhelmingly positive feedback, a few reviews pointed out issues such as poor treatment from a chef and high food prices. There were occasional mentions of the restaurant and bar being closed or requiring reservations for dinner, which might inconvenience some guests. Nonetheless, nearby dining options and a pleasant café across from the hotel provide additional choices for visitors. Overall, the dining facilities at Serrazul Hotel are well-received and contribute to an enjoyable stay.
The reviews for Serrazul Hotel Distributed By Intercity highlight both positive and negative aspects of the rooms. On a positive note, numerous guests praised the rooms for being spacious, comfortable, clean and well-decorated. Guests appreciated the recent renovations, comfortable beds and excellent bedding. The atmosphere was often described as cozy and charming with some rooms featuring large double windows, walk-in closets or balconies. Amenities such as good-quality beds and a pleasant room temperature were also highlighted.
However, there were several mentions of the need for modernization and renovation, particularly in older rooms. Some guests reported outdated furniture, narrow beds and issues with room cleanliness. Ventilation and lighting issues were noted in some reviews with specific complaints about bathrooms being humid and lacking ventilation. Additionally, some rooms were considered small, especially the standard categories and there were mentions of unpleasant odors and noise disturbances from adjacent areas like the laundry room.
Overall, while the hotel offers a comfortable and aesthetically pleasing stay, guests suggested improvements in modernizing and maintaining the rooms to enhance the overall experience.
When it comes to the bedding at Serrazul Hotel Distributed by Intercity, guests have diverse experiences. Many reviews highlight the beds as a notable feature, describing them as super comfortable, delightful and wonderful. A significant number of guests emphasize the cleanliness, remarking that the beds are spotless and cozy. The large, spacious and comfortable rooms complement the quality of the beds, making for a pleasant stay for many visitors.
However, reviews also reveal some inconsistencies. While some guests found the beds delicious and very good, others expressed dissatisfaction, noting issues such as old, stiff or unstable mattresses. Specific concerns include mattresses with faulty springs, gaps between joined single beds and pillows that could be more comfortable. There are mentions of beds being too narrow, too soft or simply in need of replacement. Despite these criticisms, the overall sentiment leans positive with many guests appreciating the comfort and cleanliness of the accommodations.
In summary, the beds at Serrazul Hotel provide a mixed experience. While many guests find them comfortable and commendable, others suggest improvements to enhance overall comfort and satisfaction.
Serrazul Hotel Distributed By Intercity stands out for its exceptional standards of cleanliness, consistently praised across various guest reviews. Visitors frequently highlight the immaculate state of the rooms, common areas and amenities. The hotel’s spotless pool, well-maintained facilities and excellent hygiene are often mentioned, creating an inviting and comfortable atmosphere for guests. Many reviews commend the efficient housekeeping and overall cleanliness with phrases like "impeccable cleaning" and "very clean and well-maintained" repeatedly noted.
There are occasional remarks on areas needing improvement, such as specific floors or rooms requiring more attention. However, these instances seem to be exceptions rather than the norm with the majority of reviews reflecting a high level of satisfaction regarding cleanliness.
Guests also appreciate the friendly and attentive staff who contribute to the hotel's maintained standards. The pleasant common areas and beautifully organized spaces add to the appeal, ensuring a clean and welcoming environment. Even with minor setbacks, such as occasional lapses in room cleaning or maintenance issues, the hotel generally maintains an excellent reputation for its hygiene and cleanliness standards.
The staff at Serrazul Hotel Distributed by Intercity consistently receive high praise for their service and hospitality. Guests frequently highlight the friendliness and helpfulness of the employees with many noting the team's courtesy and professionalism. The hotel staff, from reception to housekeeping, are described as attentive and well-prepared, ensuring a seamless guest experience. Noteworthy mentions include excellent service from the valet team and prompt, polite service from the morning breakfast staff. The overall cleanliness of the hotel is also a recurring theme in reviews with guests noting spotless rooms and well-maintained facilities. Despite a few isolated incidents of unhelpfulness at reception, the general consensus is overwhelmingly positive with many reviewers appreciating the warm and welcoming atmosphere created by the entire team.
Guests at Serrazul Hotel Distributed By Intercity have expressed a range of experiences with the hotel's WiFi service. On the positive side, some guests found that the WiFi worked perfectly with no complaints and was reliable enough for meetings. However, the majority of feedback indicated significant room for improvement. Many guests described the WiFi as slow with poor coverage that only worked in certain areas of the hotel. Several reviews mentioned that the internet connection was very bad, weak, unstable and practically unusable, citing difficulties in accessing it. There were also occasional issues where the hotel forgot to create a login for guests, further complicating connectivity. Overall, while some guests had satisfactory experiences, the consensus suggests that substantial improvements are needed to ensure a more consistent and reliable internet service.
The gym at Serrazul Hotel Distributed By Intercity receives high praise from guests for its excellent facilities. Described as fully equipped, well-maintained and very clean, the gym offers a comfortable environment for workouts. Many guests highlight the gym's quality and accessibility, noting it as one of the best they've ever seen. Alongside the gym, the hotel also features a good swimming pool and a toy room with a monitor for kids, creating a family-friendly atmosphere. Despite a few mentions of equipment being unusable or the gym being closed due to COVID-19, the overall sentiment remains overwhelmingly positive with no major complaints noted.
The pool at Serrazul Hotel Distributed By Intercity has generally received positive feedback from guests. Notable mentions often highlight the pool as being spotlessly clean and nicely maintained. Many guests appreciate the indoor, heated pool, describing it as a relaxing and enjoyable feature, particularly after tours. The temperature of the water is frequently mentioned as ideal, contributing to a great leisure experience. Although there are some isolated reports of the pool being out of service or requiring improvements, the overall sentiment leans towards satisfaction. Additional amenities such as saunas and a hot tub complement the pool, enhancing the relaxation experience. However, there are occasional concerns about excessive chlorine and noise from heaters. On the whole, the pool at this hotel is considered a delightful, comfortable and integral part of guests' stay.
Serrazul Hotel Distributed By Intercity offers an ideal environment for families, evident from its family-friendly amenities and spacious family rooms. The hotel boasts dedicated areas for kids, such as a game room, playground and a playroom, ensuring that children remain entertained throughout their stay. Families appreciate the ample space available with comfortable and appropriate accommodations tailored specifically for those traveling with children.
Guests frequently highlight the hotel’s excellent atmosphere for families, promoting an overall sense of comfort and homeliness. The common areas are well-suited for family activities, creating a pleasant and engaging environment for both children and adults. Located in a favorable, family-friendly setting, the hotel meets the needs of families with young children, making it a perfect choice for a pleasant family stay.
However, there are a few mentions of insensitivity from the hotel management, suggesting areas for improvement in handling guest concerns. Despite this, the majority of visitors commend the hotel's family-oriented services and atmosphere, making it a highly recommended choice for families seeking a comfortable and enjoyable stay.
Serrazul Hotel Distributed By Intercity offers a notable four-star experience with several aspects that stand out positively in guest reviews. The hotel's prime location is frequently praised, along with the excellent breakfast and attentive staff, which contribute to its reputation as a great four-star establishment. Guests appreciate the value offered, particularly when booking with discounts and the overall price-quality line in the area is considered satisfactory.
However, some reviews indicate that while the service quality meets four-star standards, certain elements of the hotel may feel outdated, leading to perceptions that it charges as if it were a five-star hotel without justifying the cost. For the price paid, some guests expected more variety and amenities. Despite these points, many visitors highlight the potential of the hotel's four-star structure and express willingness to return, while others feel improvements are needed to meet their expectations consistently. Overall, the hotel's four-star service and facilities make it a commendable choice for travelers, though it may benefit from addressing a few areas to enhance guest satisfaction further.
Serrazul Hotel Distributed By Intercity offers robust amenities for business travelers. Guests have praised the rich breakfast filled with options, ensuring a great start to the day. The excellent WiFi and business-class service contribute to a business-friendly environment, making the hotel appropriate for business trips. Additionally, the hotel provides good meeting facilities which are essential for professional gatherings. Despite being a three-star business accommodation, its focus on business guests and available business facilities make it a suitable choice for those on corporate travel. However, some have noted that the hotel falls short considering its level, suggesting room for improvement.
Serrazul Hotel Distributed By Intercity generally offers commendable accessibility for guests with disabilities. The hotel is highlighted as very accessible and suitable for individuals with reduced mobility, providing good accessibility overall. Notably, the hotel staff promptly provided a wheelchair when needed, demonstrating a strong commitment to accommodating guests with specific requirements.
However, there are certain limitations to be aware of. While the hotel is accessible in many aspects, the elevator reaches only up to the second floor, which can be a hindrance for those needing to access higher levels. Additionally, some areas, particularly underground spaces, lack adequate accessibility. Despite these shortcomings, the hotel maintains excellent accessibility in most common areas, making it a solid option for travelers with disabilities.
Serrazul Hotel Distributed By Intercity receives plenty of positive feedback about its heated pool, which guests frequently find delightful and very comfortable. The indoor heated pool is especially appreciated for its usefulness and as a relaxing feature after a day of touring. Reviews consistently mention the pool's good temperature and its pleasant indoor environment, making it an appealing amenity, particularly during the colder days in Gramado. Guests also highlight that the comfortable rooms and the heated pool complement each other well, contributing to an overall pleasant stay. With the added benefit of a sauna, the heated pool stands out as a significant and valued feature of the hotel.
The Serrazul Hotel Distributed By Intercity offers a wonderful indoor pool experience that guests have found to be a great asset during their stay. The pool is heated, making it a relaxing retreat after a day of touring the city. Families particularly appreciate the kids' area and the large game room which includes electronic machines, adding to the fun. The indoor pool is considered a standout feature and is frequently praised for being comfortable and spacious. Additionally, the pool is accompanied by other leisure amenities such as a hot tub and sauna, enhancing the overall guest experience. The hotel's prime location with a bus tour stop right in front, further adds to its appeal. Overall, the hotel's indoor pool and related services provide a significant leisure differential for guests.
The Serrazul Hotel Distributed By Intercity offers a stay marked by quality, comfort and cleanliness. Guests appreciate its high standard and note the classic charm of the hotel, which, although old, is very well preserved and situated in a prime location. The breakfast receives high praise, as does the polite and helpful staff. Visitors enjoy a luxurious and refined atmosphere that balances cost and benefit effectively. With its pleasant and luxurious ambiance, the hotel provides both comfort and a sense of opulence. However, there are occasional mentions that the hotel could benefit from incorporating even more luxury.
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Location
The hotel is also praised for its excellent service and well-maintained facilities, including spacious and comfortable rooms. Reviewers note the friendliness and professionalism of the staff, often mentioning specific employees who enhance their stay. Additionally, the breakfast receives high marks for its variety and quality, adding to the overall positive experience.
Families appreciate the child-friendly amenities and the hotel's proximity to key tourist spots makes it a convenient choice for sightseeing. The on-site garage is another appreciated feature, given the frequent parking challenges in Gramado.
In summary, Serrazul Hotel offers an exceptional stay with its unbeatable location, attentive service and comfortable accommodations, making it a top choice for visitors to Gramado.
Breakfast
Some specific praises focus on the cleanliness and the atmosphere of the breakfast area, which adds to the enjoyment of the meal. The breakfast is not just about variety but also about the taste and quality of the food, which guests find commendable. The friendly and attentive staff also contribute significantly to the positive breakfast experience.
However, there are occasional mentions of areas needing improvement, such as more variety in the fruit selection and freshness of bakery items. Some guests felt that the breakfast could be better presented or lacked some minor personal preferences. Despite these few critiques, the overall sentiment remains overwhelmingly positive, making the breakfast at Serrazul Hotel a memorable and delightful part of the stay.
The breakfast is further complemented by the hotel's excellent location, comfortable amenities and professional staff, making Serrazul Hotel Distributed By Intercity a highly recommended choice for travelers who value a top-notch breakfast experience.
Dinner
The bar service itself is highly appreciated, along with the valet parking. Despite the overwhelmingly positive feedback, a few reviews pointed out issues such as poor treatment from a chef and high food prices. There were occasional mentions of the restaurant and bar being closed or requiring reservations for dinner, which might inconvenience some guests. Nonetheless, nearby dining options and a pleasant café across from the hotel provide additional choices for visitors. Overall, the dining facilities at Serrazul Hotel are well-received and contribute to an enjoyable stay.
Rooms
However, there were several mentions of the need for modernization and renovation, particularly in older rooms. Some guests reported outdated furniture, narrow beds and issues with room cleanliness. Ventilation and lighting issues were noted in some reviews with specific complaints about bathrooms being humid and lacking ventilation. Additionally, some rooms were considered small, especially the standard categories and there were mentions of unpleasant odors and noise disturbances from adjacent areas like the laundry room.
Overall, while the hotel offers a comfortable and aesthetically pleasing stay, guests suggested improvements in modernizing and maintaining the rooms to enhance the overall experience.
Beds
However, reviews also reveal some inconsistencies. While some guests found the beds delicious and very good, others expressed dissatisfaction, noting issues such as old, stiff or unstable mattresses. Specific concerns include mattresses with faulty springs, gaps between joined single beds and pillows that could be more comfortable. There are mentions of beds being too narrow, too soft or simply in need of replacement. Despite these criticisms, the overall sentiment leans positive with many guests appreciating the comfort and cleanliness of the accommodations.
In summary, the beds at Serrazul Hotel provide a mixed experience. While many guests find them comfortable and commendable, others suggest improvements to enhance overall comfort and satisfaction.
Cleanliness
There are occasional remarks on areas needing improvement, such as specific floors or rooms requiring more attention. However, these instances seem to be exceptions rather than the norm with the majority of reviews reflecting a high level of satisfaction regarding cleanliness.
Guests also appreciate the friendly and attentive staff who contribute to the hotel's maintained standards. The pleasant common areas and beautifully organized spaces add to the appeal, ensuring a clean and welcoming environment. Even with minor setbacks, such as occasional lapses in room cleaning or maintenance issues, the hotel generally maintains an excellent reputation for its hygiene and cleanliness standards.
Staff
Wi-Fi
Gym
Pool
Family
Guests frequently highlight the hotel’s excellent atmosphere for families, promoting an overall sense of comfort and homeliness. The common areas are well-suited for family activities, creating a pleasant and engaging environment for both children and adults. Located in a favorable, family-friendly setting, the hotel meets the needs of families with young children, making it a perfect choice for a pleasant family stay.
However, there are a few mentions of insensitivity from the hotel management, suggesting areas for improvement in handling guest concerns. Despite this, the majority of visitors commend the hotel's family-oriented services and atmosphere, making it a highly recommended choice for families seeking a comfortable and enjoyable stay.
4 Star
However, some reviews indicate that while the service quality meets four-star standards, certain elements of the hotel may feel outdated, leading to perceptions that it charges as if it were a five-star hotel without justifying the cost. For the price paid, some guests expected more variety and amenities. Despite these points, many visitors highlight the potential of the hotel's four-star structure and express willingness to return, while others feel improvements are needed to meet their expectations consistently. Overall, the hotel's four-star service and facilities make it a commendable choice for travelers, though it may benefit from addressing a few areas to enhance guest satisfaction further.
Business
Accessible
However, there are certain limitations to be aware of. While the hotel is accessible in many aspects, the elevator reaches only up to the second floor, which can be a hindrance for those needing to access higher levels. Additionally, some areas, particularly underground spaces, lack adequate accessibility. Despite these shortcomings, the hotel maintains excellent accessibility in most common areas, making it a solid option for travelers with disabilities.
Heated Pool
Indoor Pool
Luxury
Yes, Serrazul Hotel Distributed By Intercity has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Serrazul Hotel Distributed By Intercity.
No, Serrazul Hotel Distributed By Intercity doesn't allow dogs.
No, parking facilities aren't available at Serrazul Hotel Distributed By Intercity.
Yes, Serrazul Hotel Distributed By Intercity has a gym.
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