Exclusive Gramado Hotel & Spa by Gramado Parks
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Summary of reviewsExclusive Gramado Hotel & Spa by Gramado Parks offers a compelling blend of strategic location, excellent amenities and top-notch service. Located conveniently on the main road between Gramado and Canela, the hotel ensures easy access to both cities and surrounding attractions via car, taxi or the complimentary shuttle service provided by the hotel. Guests appreciate the peaceful retreat away from the bustling city center, coupled with nearby essential amenities like supermarkets and dining options, making it a highly convenient choice for travelers.
The breakfast at the hotel is particularly notable, garnering high praise for its flavor, presentation and variety, including options for special dietary needs. The well-regarded buffet includes fresh fruits, homemade pastries, hot dishes and unique items like sushi and chocolate fondue, enhancing overall guest satisfaction. While some guests experienced delays during peak times, the attentive staff generally ensure a pleasant dining experience.
Dinner at the hotel’s restaurant is also well-received, highlighted by tasty dishes, fair prices and themed events. Though there were minor mentions of limited menu variety and occasional service delays, these were outweighed by the positive reviews of the culinary offerings and the excellent service provided by the staff.
Rooms at the hotel are celebrated for their comfort, modern decor and cleanliness. Guests appreciate the spaciousness, good natural lighting and thoughtful layouts, which cater well to families. Despite minor issues like occasional noise and varying room temperatures, the overall feedback is overwhelmingly positive, emphasizing the cozy and well-maintained accommodations.
Cleanliness is a standout feature with the hotel receiving consistent commendations for its spotless environment, both in rooms and common areas. The dedicated housekeeping service further enhances the guest experience, ensuring a neat and inviting atmosphere throughout the property.
The staff at Exclusive Gramado Hotel & Spa by Gramado Parks are another highlight, known for their exceptional friendliness, attentiveness and professionalism. Specific team members are frequently mentioned for their outstanding service, contributing to a welcoming and homely environment for guests.
The spa facilities receive enthusiastic praise for their excellent design and service, including well-maintained jacuzzis and effective massage treatments. Though there were minor suggestions for improvement, such as better management of sauna reservations, guests overall found the spa to be a perfect place for relaxation.
The gym and pool facilities, while mostly praised for their quality and maintenance, had some notes for improvement. The gym's temperature and maintenance of some equipment could be better and the pool area, though clean and well-maintained, faced occasional issues with overcrowding and temperature control.
In summary, Exclusive Gramado Hotel & Spa by Gramado Parks impresses with its strategic location, exceptional culinary options, comfortable and clean accommodations and outstanding staff, making it a top-tier destination for travelers seeking a serene yet convenient retreat in Gramado.
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The breakfast at the hotel is particularly notable, garnering high praise for its flavor, presentation and variety, including options for special dietary needs. The well-regarded buffet includes fresh fruits, homemade pastries, hot dishes and unique items like sushi and chocolate fondue, enhancing overall guest satisfaction. While some guests experienced delays during peak times, the attentive staff generally ensure a pleasant dining experience.
Dinner at the hotel’s restaurant is also well-received, highlighted by tasty dishes, fair prices and themed events. Though there were minor mentions of limited menu variety and occasional service delays, these were outweighed by the positive reviews of the culinary offerings and the excellent service provided by the staff.
Rooms at the hotel are celebrated for their comfort, modern decor and cleanliness. Guests appreciate the spaciousness, good natural lighting and thoughtful layouts, which cater well to families. Despite minor issues like occasional noise and varying room temperatures, the overall feedback is overwhelmingly positive, emphasizing the cozy and well-maintained accommodations.
Cleanliness is a standout feature with the hotel receiving consistent commendations for its spotless environment, both in rooms and common areas. The dedicated housekeeping service further enhances the guest experience, ensuring a neat and inviting atmosphere throughout the property.
The staff at Exclusive Gramado Hotel & Spa by Gramado Parks are another highlight, known for their exceptional friendliness, attentiveness and professionalism. Specific team members are frequently mentioned for their outstanding service, contributing to a welcoming and homely environment for guests.
The spa facilities receive enthusiastic praise for their excellent design and service, including well-maintained jacuzzis and effective massage treatments. Though there were minor suggestions for improvement, such as better management of sauna reservations, guests overall found the spa to be a perfect place for relaxation.
The gym and pool facilities, while mostly praised for their quality and maintenance, had some notes for improvement. The gym's temperature and maintenance of some equipment could be better and the pool area, though clean and well-maintained, faced occasional issues with overcrowding and temperature control.
In summary, Exclusive Gramado Hotel & Spa by Gramado Parks impresses with its strategic location, exceptional culinary options, comfortable and clean accommodations and outstanding staff, making it a top-tier destination for travelers seeking a serene yet convenient retreat in Gramado.
Hotel Taking Steps Towards Sustainability
Designed and built following Green Building principles for LEED certification, this hotel incorporates rainwater harvesting, low-flow fixtures, presence sensors for energy saving, and landscaping with adapted vegetation to reduce water use. It is part of a group that invests in a sewage treatment station serving their hotels and nearby areas.
Hotel with Spa
As part of the Gramado Parks collection, this hotel offers a high-quality spa experience. Details suggest a focus on providing exclusive treatments and a relaxing atmosphere for guests.
Romantic Hotel
Featuring spa services, this hotel provides opportunities for couples to relax and rejuvenate together. The combination of comfortable accommodations and spa facilities makes it a romantic choice.
Hotel with Swimming Pool
The hotel features an inviting indoor pool for a refreshing swim, irrespective of the weather. The pools, for both adults and children, are consistently noted for their excellent temperature control, maintaining warmth even on the chilliest days. The area is well-maintained and clean.
Heated Pool Indoor Pool
Business Hotel
Features a restaurant, fitness center, bar, shared lounge, and garden. It's located near Festivals Palace, offering convenience for attending events.
Hotel with Parking
This hotel is known to provide parking. The hotel's location on Avenida das Hortênsias also ensures easy access by car.
Accessible Hotel
This hotel offers comprehensive accessibility features including Braille or raised signage, elevators/lifts, and is wheelchair accessible. It provides rooms and facilities specifically for disabled guests, including toilets designed for accessibility.
Hotel with Gym
This hotel features a fitness center, indoor pool, sauna, and hot tub, providing a comprehensive wellness experience. Guests can also enjoy spa services, a game room, and a kids' club for additional recreation.
4-Star Hotel
This hotel offers a combination of relaxation and entertainment, featuring spa services and proximity to Gramado Parks attractions. Its focus on providing a comprehensive experience makes it a top choice.
Hotel with Indoor Pool
This hotel provides a heated indoor pool, perfect for year-round enjoyment. The adjacent spa area enhances the experience with a jacuzzi and sauna, offering a dedicated space for relaxation and rejuvenation.
Hotel with Heated Pool
This hotel, part of the Gramado Parks group, is listed as having a heated pool. While specific details are not widely available, its inclusion in lists of hotels with this amenity suggests a functional and appealing heated pool.
Family Friendly Hotel
Cheap Hotel
Guest Reviews
Located on the main road connecting Gramado and Canela, Exclusive Gramado Hotel & Spa by Gramado Parks boasts an enviable position that makes it ideally suited for tourists aiming to explore both cities. The hotel is easily accessible by car or taxi, which many guests find beneficial especially when attending to the nearby attractions. Complementing its easy access are several nearby amenities, including supermarkets, pharmacies and a range of dining options, ensuring convenience for its guests.
Despite being situated outside the bustling city center of Gramado, the hotel offers a peaceful retreat with modern facilities like a phenomenal spa, thermal pool and well-equipped game rooms. The hotel's location allows for quick travel to the city centers of both Gramado and Canela with an Uber ride averaging around five to ten minutes. Guests appreciate that this not-too-distant locale provides a serene escape from the more chaotic downtown areas, while still keeping major attractions within easy reach.
For those without personal transportation, the hotel provides complimentary shuttle services at set times, simplifying visits to downtown Gramado and Canela. Some guests mention the minor inconvenience of being a bit away from the city center, but they also note that this trade-off brings the advantage of a more tranquil environment.
Overall, the strategic placement of the hotel with its excellent infrastructure enhances its appeal, making it a great base for travelers looking to enjoy both the comfort of a high-quality stay and the ease of exploring the attractions of Gramado and Canela.
Breakfast at Exclusive Gramado Hotel & Spa by Gramado Parks consistently impresses guests with its exceptional quality and variety. Reviewers frequently describe the breakfast as wonderful, excellent, sensational and exceptional, lauding both its flavor and presentation. The extensive buffet offers a wide range of options, from fresh fruits, homemade breads and pastries to hot dishes like scrambled eggs, hot dogs and even unique items like sushi and sashimi. There's also a notable mention of special dietary options for lactose and gluten intolerant guests and indulgent treats such as sparkling wine and chocolate fondue.
Although the majority of reviews are overwhelmingly positive, citing the breakfast as one of the best they've ever had, a few guests pointed out areas for improvement. Some noted occasional crowding and disorganization during peak times with delays in replenishing food and drinks. However, the attentive and courteous staff generally manage to ensure a pleasant experience.
Overall, the breakfast at this hotel stands out for its variety, quality and attention to detail, contributing significantly to the overall guest satisfaction.
The restaurant at Exclusive Gramado Hotel & Spa by Gramado Parks earns high marks for its variety and quality. Guests praise the evening culinary options, noting a good menu with fair prices and tasty dishes that cater to all, including families with small children. Highlights include the beef rib rice dish and chocolates, which are particularly well-received.
Themed dinners and daily events add an enjoyable dimension for guests who spend the day out. Excellent service, particularly from staff like Gil who goes the extra mile for special needs, enhances the dining experience.
However, a few areas could use improvement. Some guests feel the menu lacks variety, especially for those with dietary restrictions. Long waiting times and occasional service hiccups were noted by a few diners. A specific disappointment included the high price of some special dinners not matching the quality presented.
Overall, the hotel's restaurant is recommended for its generally great food, reasonable prices and dedicated service, making it a solid option for travelers staying in Gramado.
The 'Exclusive Gramado Hotel & Spa by Gramado Parks' receives high praise from guests for the comfort and spaciousness of its rooms. Visitors frequently highlight the modern, clean and well-maintained accommodations. The rooms are described as being just like the pictures with some enjoying good natural lighting, beautiful decorations and thoughtful layouts that often include separate living and sleeping areas.
Most reviews emphasize the luxurious and cozy environment, noting features like great heating, comfortable beds and good room facilities including multiple TVs and ample storage. Families particularly appreciate the spaciousness and the functional room divisions that cater to their needs.
However, some guests mention minor downsides such as noise from external traffic or internal areas and smaller room sizes compared to other hotels in the network. A few reviews also note issues with the sofa bed’s comfort and occasional high room temperatures.
Despite these minor issues, the overall sentiment is overwhelmingly positive with many guests commending the hygiene organization and overall design of the rooms, making it a recommended stay for comfort and convenience.
The beds at Exclusive Gramado Hotel & Spa by Gramado Parks receive high praise for their comfort and quality. Guests often remark on the beds being super comfortable with many describing the mattresses as very good and the bedding as top-notch. The rooms feature spacious and impeccably clean areas, often with large beds and lovely bed linens that contribute to a pleasant sleeping experience. The bedding is consistently noted for being soft, cozy and luxurious.
However, some guests did point out discomfort with the sofa beds, describing them as less than ideal for adults and sometimes noisy. Despite this, the primary beds in the rooms are highlighted for their comfort with terms like "wonderful," "amazing," and "perfect" frequently used. The hotel clearly prioritizes bed quality, as noted by the many positive remarks about the exceptional and supreme comfort of the beds.
Overall, while the sofa beds may not meet the same high standard, the main beds at Exclusive Gramado Hotel & Spa offer an excellent, restful experience that guests appreciate.
Nestled in the charming town of Gramado, 'Exclusive Gramado Hotel & Spa by Gramado Parks' stands out for its exceptional level of cleanliness and hygiene. Guests consistently praise the hotel’s immaculate environment, describing it as spotless and perfectly maintained. Both the rooms and common areas are reported to be exceptionally clean and well-organized, creating a comfortable and inviting atmosphere.
The attention to detail in cleanliness extends throughout the property, from the well-maintained structure to fresh-smelling towels and bedding. Housekeeping services have received numerous commendations for their excellence, ensuring rooms are always clean and tidy. Despite a few minor areas identified for improvement, such as occasional delays in cleaning service and specific details around bathroom maintenance, the overall impression remains overwhelmingly positive.
Reviewers have highlighted the new, spotless facilities and the hotel’s diligent effort to maintain an elegant and contemporary ambiance. This impeccable cleanliness extends to all amenities, including the pool area and spa, ensuring that guests can relax in a pristine environment. The hotel has garnered admiration for keeping both the accommodations and social areas faultlessly clean, contributing significantly to the overall guest experience.
In addition to remarking on the high standards of cleanliness, visitors also appreciated other elements that enhance their stay, such as the comfortable and well-decorated rooms, delicious breakfast and attentive staff. In summary, 'Exclusive Gramado Hotel & Spa by Gramado Parks' impresses with its top-notch hygiene and meticulous upkeep, making it a standout destination for travelers seeking a clean and comfortable retreat in Gramado.
The staff at Exclusive Gramado Hotel & Spa by Gramado Parks have received consistently high praise from guests. Reviews highlight the team’s exceptional friendliness, attentiveness and professionalism. From the reception to the housekeeping, the staff are noted for their courteous and helpful demeanor. Employees like Ariel in the pool area, Rafael at the reception, Lucas, Eduardo, Douglas, Carlos, Alvaro, Madison and Clarice have been specifically commended for their outstanding service and dedication.
Guests commented on the exemplary, polite and often smiling service they received throughout their stay. The service is described as impeccable, very efficient and responsive, ensuring guests’ needs are met promptly and thoughtfully. The overall hospitality, warmth and genuine care provided by the staff create a welcoming and homely atmosphere, making guests feel comfortable and valued.
From check-in to departure, the consistently high level of service extends across all interactions, including at the front desk, dining areas and housekeeping. The staff’s willingness to go above and beyond is frequently noted with particular emphasis on their meticulous attention to detail.
In sum, the staff at Exclusive Gramado Hotel & Spa by Gramado Parks are celebrated for their exceptional customer service, making significant contributions to the hotel's reputation as a top-tier destination.
The WiFi experience at Exclusive Gramado Hotel & Spa by Gramado Parks presents a mixed bag of pros and cons. Guests appreciate the presence of an internet signal on all floors, along with good connectivity in the computer room. Many agree that the Wi-Fi generally works well in all areas of the hotel. Specific praise was given to the virtual assistant service, which utilizes WhatsApp for convenient communication, even offering instructions in Spanish.
However, the overall Wi-Fi performance frequently falls short of expectations, particularly for those needing to work during their stay. Reviews point out numerous issues such as the internet being very slow and unstable with signals often dropping or not working correctly in guest rooms. Some travelers described the internet as inconsistent and highlighted that the speed was sometimes insufficient for seamless browsing or streaming.
A recurring recommendation is the need for the hotel to improve the Wi-Fi quality, especially in the rooms and on certain floors where the connection is notably weaker. While some guests noted the Wi-Fi serves its basic purpose, the consensus is that there is significant room for improvement to meet the varied needs of all visitors.
Exclusive Gramado Hotel & Spa by Gramado Parks has garnered enthusiastic praise for its exceptional spa facilities. Guests frequently highlight the spa's excellent service and high-quality amenities, noting it as a perfect place for relaxation. The spa area is beautifully designed with a variety of relaxation facilities including two jacuzzis that guests find especially clean and inviting. The massage services receive high marks for their wonderful and efficient execution.
The jacuzzi areas, in particular, stand out as a major highlight, offering incredible temperature and cleanliness. Although some guests mention the water temperature can feel excessively hot or have too much chlorine, overall impressions remain positive. The jacuzzi reservation system is complimented for its efficiency, though sauna reservations could use some improvement.
The spa's hydrotherapy services are noted as somewhat lightweight but still contribute to a relaxing experience. Guests have also enjoyed great massage services, which are highly recommended for their quality. Overall, the spa facilities, including the thermal pool, ofuro bathtubs and various jacuzzis, make a significant positive impact.
While the hotel excels in its spa offerings, there are mentions that the kids' area could be better developed. Despite these minor areas for improvement, most visitors leave with a strong impression of the spa’s standout qualities and are enthusiastic about returning.
The gym at Exclusive Gramado Hotel & Spa by Gramado Parks generally receives positive feedback from guests for its quality and equipment. Words like excellent, great and well-maintained frequently appear in the reviews, underscoring that many patrons find the facility satisfactory. The gym is described as having good and new equipment and it is well-functional and hygienic. The gym and other features like the heated pool and a varied dinner menu contribute to an enjoyable stay.
However, some reviews highlight areas for improvement, noting that the gym can be excessively cold and that certain equipment is occasionally broken or in need of maintenance. Finally, the facility is described as small by some and there are concerns about defective sound systems and the need for better control over guest entry without appointments. Overall, while the gym is mostly praised, addressing these issues could enhance guest satisfaction even further.
Travelers frequently highlight the pool facilities at the Exclusive Gramado Hotel & Spa by Gramado Parks for their positive attributes. Guests appreciate the heated pools and Jacuzzis, describing them as clean, well-maintained and reflecting the images seen online. Families particularly enjoy the pool with children often finding it a source of entertainment. The pool area is deemed very pleasant, spacious and well-equipped, making it a great spot for relaxation with convenient bar service.
Visitors often commend the ideal pool temperatures, although some found it excessively hot or in need of better heating. Cleanliness is a major plus with the pool and surrounding areas praised for high hygiene standards. The pool's amenities, including the bar and gym, are consistently mentioned as superior, further enhancing the leisure experience. Despite occasional overcrowding and a few temperature concerns, the pools and Jacuzzis are highly regarded overall. This makes the hotel's pool area a standout feature for a satisfying and enjoyable visit.
The 'Exclusive Gramado Hotel & Spa by Gramado Parks' offers a valet parking service that is generally praised for its efficiency and convenience. However, this service is not complimentary and incurs a daily fee of about 33 to 35 reais, which some guests find to be expensive. Several guests mention that parking is handled by a third party and the charges are separate from the hotel's daily rate. While the valet service is reliable and well-organized, the added cost has led to some dissatisfaction with suggestions to include parking in the daily room rate or reduce the fee based on the length of stay for greater value. A few guests experienced issues with parking logistics, such as a lack of information about the charges during the booking process or difficulties finding a spot near the hotel. Overall, the hotel meets parking needs efficiently, but the separate and relatively high charges are a notable drawback for many visitors.
The Exclusive Gramado Hotel & Spa by Gramado Parks is a superb option for family vacations, providing an incredible experience for families, particularly those with children. The hotel features spacious and comfortable rooms ideal for families, including interconnected areas offering a sense of space and separation. Kids are well-catered for with fantastic play areas, including toy rooms, video game facilities and a well-maintained playroom, ensuring entertainment from morning to night.
The hotel also boasts a family-friendly atmosphere with specialized amenities such as a child-friendly pool area, a baby kitchenette and clean and organized spaces for children's recreation. Many families have highlighted exceptional service, mentioning helpful staff who attend to every need, ensuring a safe and enjoyable stay for even the youngest guests.
Moreover, the kids' areas and family-specific activities make the hotel an excellent choice for families with small children. The diverse range of activities for kids, including thermal pools and entertainment options, ensures that children have lots of fun. Although its distance from the center could be a drawback, the overall experience and family-oriented facilities make it a worthwhile destination.
Perfect for family trips, especially those with young children, the hotel combines comfort with a wide array of activities and impeccable services to create memorable family moments.
Exclusive Gramado Hotel & Spa by Gramado Parks consistently impresses with its excellent value for money and high standards of quality and service, making it a solid choice for travelers seeking a top-notch four-star experience. Reviews reveal a modern atmosphere, clean and contemporary décor and luxury touches in both romantic and family-friendly amenities, including a children's pool and jacuzzi.
Guests highlight the comfort and cleanliness of the hotel, emphasizing features like clean sheets, bathrobes and high-quality, wonderfully comfortable rooms. The service team receives particularly high praise, contributing to the overall luxury experience that surpasses typical four-star expectations.
The facilities at this new hotel are described as excellent with a wonderful pool and whirlpool and an exceptional breakfast offering a variety of options. Its proximity to the city center makes it a convenient choice for both business travelers and families. The hotel is noted for its perfect balance of luxury and cost-efficiency from start to finish, consistently exceeding guest expectations.
A great option for any travel purposes, Exclusive Gramado Hotel & Spa stands out among four-star hotels with guests repeatedly saying it is worth every star. The overall feedback points to an excellent stay, making it highly recommended for anyone visiting Gramado.
Exclusive Gramado Hotel & Spa by Gramado Parks is highly regarded for its suitability for business travelers. The hotel offers exceptional business amenities and facilities, including a well-equipped business center and good conference facilities. Visitors found the environment to be business-friendly and ideal for holding business meetings and activities. The business services provided, complemented by the streamlined and accommodating team, ensure a competent room management experience.
Guests noted that the hotel is more akin to a business hotel rather than a family destination, making it perfect for business travel. The significant cost-benefit and excellent business facilities further enhance its appeal for business purposes. The virtual assistant service is praised for expediting processes, which adds to convenience for business requirements.
Overall, reviews commend the hotel for being excellent for business, offering an essential, accessible and well-suited environment for business activities. The competence of the staff and the overall good business environment make Exclusive Gramado Hotel & Spa a highly recommended choice for business travelers.
'Exclusive Gramado Hotel & Spa by Gramado Parks' offers an accessible environment, making it an ideal choice for travelers with limited mobility. The hotel is fully adapted to the needs of disabled people, featuring easily accessible facilities and wheelchair accessibility. Guests appreciated the accessible rooms and general ease of access throughout the hotel. The hotel staff is friendly and willing to assist physically challenged guests, enhancing the overall accessibility experience.
Its location provides good access to the main points of interest, including an easy access taxi to Canela and an Uber-friendly environment. There is even access to a small square next to the hotel, adding to the convenience. The presence of hand sanitizer on tables also ensures a hygienic experience.
The hotel's generator availability during power outages is a thoughtful feature and the emphasis on silence and accessibility without requiring much walking caters well to guests' comfort. Overall, the hotel is described as great for different accessibility needs, offering accessible features and amenities that contribute to a pleasant and convenient stay.
The heated pool at Exclusive Gramado Hotel & Spa by Gramado Parks receives overwhelming praise from guests. The pools, both for adults and children, are consistently noted for their excellent temperature control, maintaining warmth even on the chilliest days. The area is well-maintained, clean and offers a pleasant environment, making it safe and enjoyable for families with young children. Guests also appreciate the availability of jacuzzis and hot tubs, adding to the relaxing experience. The service in the pool area is commendable, ensuring a comfortable and superb environment for all visitors. Overall, the heated pools contribute greatly to the positive guest experience at the hotel.
The indoor pool at Exclusive Gramado Hotel & Spa by Gramado Parks receives high praise from guests for its many commendable features. Visitors consistently highlight the pool’s heated facility, describing it as very good, pleasant and well-maintained. The pool's warm and clean condition is particularly noted, making it excellent for children and families. Guests also enjoy the large size of the pool, which enhances the overall experience.
The indoor pool facilities are frequently described as superb and sensational, offering an amazing pool area that contributes significantly to a relaxing experience. The availability of additional amenities such as jacuzzis and hot tubs further elevates the satisfaction with many guests appreciating the delightful thermal pools and whirlpools. The hotel's structure and indoor activities are praised, affirming its suitability for family stays.
While the majority of reviews focus on the positive aspects, a few guests mentioned that the temperature was not always as hot as expected. Nevertheless, the heated and organized pools, along with the polite and accommodating staff, make the indoor pool area a standout feature of the hotel. Overall, the heated indoor pool at Exclusive Gramado Hotel & Spa is a beloved part of the guest experience, providing both comfort and enjoyment.
Exclusive Gramado Hotel & Spa by Gramado Parks offers a truly luxurious experience, making it one of the best hotels in Gramado. Guests consistently praise the hotel for its elegant and charming atmosphere, perfect for special occasions such as honeymoons. The luxurious facilities and airy environments contribute to a sophisticated and comfortable stay with top-notch services and amenities that exceed luxury standards.
The accommodations are described as modern, cozy and incredibly comfortable with large bathrooms and chic, high-quality furnishings. The exclusive nature of the hotel stands out with a polished look and impeccable interior design that is both modern and sentimentally decorated.
The hotel's luxurious pool area, spa and sophisticated dining options provide an upscale and tranquil environment, ensuring an incredibly peaceful and delicious experience. Phenomenal service from the reception and all the employees adds to the overall sense of luxury and exclusivity.
In summary, Exclusive Gramado Hotel & Spa by Gramado Parks offers a refined and top-notch luxury experience, making it a highly recommended destination for those seeking elegance, comfort and sophistication in their stay.
Exclusive Gramado Hotel & Spa by Gramado Parks emerges as a top choice for those seeking a romantic retreat. This venue is repeatedly highlighted as perfect for couple accommodations, making it an ideal destination for honeymoons and romantic getaways. Guests consistently praise the hotel's romantic ambiance, which is cultivated through thoughtful touches like live jazz music on Fridays and the soothing melodies of a pianist, adding to the tranquil atmosphere.
The hotel's luxurious and cozy rooms, complemented by beautiful accommodations, contribute to a romantic and comfortable stay. The elegant and romantic setting of the restaurant also enhances the overall experience. Additionally, the hotel is described as an excellent location for romantic weekends and special getaways, due to its well-organized and romantic-themed environment.
Ideal for couples, the venue offers great facilities specifically tailored for romantic experiences. While the presence of honeymoon couples mixed with families with babies suggests a blend of guests, the overall sentiment remains positive with the hotel being described as a delightful spot for romantic vacations.
Overall, Exclusive Gramado Hotel & Spa by Gramado Parks offers a romantic and serene escape, perfect for couples looking to enjoy a special, intimate time together.
Location Show Map
Location
Despite being situated outside the bustling city center of Gramado, the hotel offers a peaceful retreat with modern facilities like a phenomenal spa, thermal pool and well-equipped game rooms. The hotel's location allows for quick travel to the city centers of both Gramado and Canela with an Uber ride averaging around five to ten minutes. Guests appreciate that this not-too-distant locale provides a serene escape from the more chaotic downtown areas, while still keeping major attractions within easy reach.
For those without personal transportation, the hotel provides complimentary shuttle services at set times, simplifying visits to downtown Gramado and Canela. Some guests mention the minor inconvenience of being a bit away from the city center, but they also note that this trade-off brings the advantage of a more tranquil environment.
Overall, the strategic placement of the hotel with its excellent infrastructure enhances its appeal, making it a great base for travelers looking to enjoy both the comfort of a high-quality stay and the ease of exploring the attractions of Gramado and Canela.
Breakfast
Although the majority of reviews are overwhelmingly positive, citing the breakfast as one of the best they've ever had, a few guests pointed out areas for improvement. Some noted occasional crowding and disorganization during peak times with delays in replenishing food and drinks. However, the attentive and courteous staff generally manage to ensure a pleasant experience.
Overall, the breakfast at this hotel stands out for its variety, quality and attention to detail, contributing significantly to the overall guest satisfaction.
Dinner
Themed dinners and daily events add an enjoyable dimension for guests who spend the day out. Excellent service, particularly from staff like Gil who goes the extra mile for special needs, enhances the dining experience.
However, a few areas could use improvement. Some guests feel the menu lacks variety, especially for those with dietary restrictions. Long waiting times and occasional service hiccups were noted by a few diners. A specific disappointment included the high price of some special dinners not matching the quality presented.
Overall, the hotel's restaurant is recommended for its generally great food, reasonable prices and dedicated service, making it a solid option for travelers staying in Gramado.
Rooms
Most reviews emphasize the luxurious and cozy environment, noting features like great heating, comfortable beds and good room facilities including multiple TVs and ample storage. Families particularly appreciate the spaciousness and the functional room divisions that cater to their needs.
However, some guests mention minor downsides such as noise from external traffic or internal areas and smaller room sizes compared to other hotels in the network. A few reviews also note issues with the sofa bed’s comfort and occasional high room temperatures.
Despite these minor issues, the overall sentiment is overwhelmingly positive with many guests commending the hygiene organization and overall design of the rooms, making it a recommended stay for comfort and convenience.
Beds
However, some guests did point out discomfort with the sofa beds, describing them as less than ideal for adults and sometimes noisy. Despite this, the primary beds in the rooms are highlighted for their comfort with terms like "wonderful," "amazing," and "perfect" frequently used. The hotel clearly prioritizes bed quality, as noted by the many positive remarks about the exceptional and supreme comfort of the beds.
Overall, while the sofa beds may not meet the same high standard, the main beds at Exclusive Gramado Hotel & Spa offer an excellent, restful experience that guests appreciate.
Cleanliness
The attention to detail in cleanliness extends throughout the property, from the well-maintained structure to fresh-smelling towels and bedding. Housekeeping services have received numerous commendations for their excellence, ensuring rooms are always clean and tidy. Despite a few minor areas identified for improvement, such as occasional delays in cleaning service and specific details around bathroom maintenance, the overall impression remains overwhelmingly positive.
Reviewers have highlighted the new, spotless facilities and the hotel’s diligent effort to maintain an elegant and contemporary ambiance. This impeccable cleanliness extends to all amenities, including the pool area and spa, ensuring that guests can relax in a pristine environment. The hotel has garnered admiration for keeping both the accommodations and social areas faultlessly clean, contributing significantly to the overall guest experience.
In addition to remarking on the high standards of cleanliness, visitors also appreciated other elements that enhance their stay, such as the comfortable and well-decorated rooms, delicious breakfast and attentive staff. In summary, 'Exclusive Gramado Hotel & Spa by Gramado Parks' impresses with its top-notch hygiene and meticulous upkeep, making it a standout destination for travelers seeking a clean and comfortable retreat in Gramado.
Staff
Guests commented on the exemplary, polite and often smiling service they received throughout their stay. The service is described as impeccable, very efficient and responsive, ensuring guests’ needs are met promptly and thoughtfully. The overall hospitality, warmth and genuine care provided by the staff create a welcoming and homely atmosphere, making guests feel comfortable and valued.
From check-in to departure, the consistently high level of service extends across all interactions, including at the front desk, dining areas and housekeeping. The staff’s willingness to go above and beyond is frequently noted with particular emphasis on their meticulous attention to detail.
In sum, the staff at Exclusive Gramado Hotel & Spa by Gramado Parks are celebrated for their exceptional customer service, making significant contributions to the hotel's reputation as a top-tier destination.
Wi-Fi
However, the overall Wi-Fi performance frequently falls short of expectations, particularly for those needing to work during their stay. Reviews point out numerous issues such as the internet being very slow and unstable with signals often dropping or not working correctly in guest rooms. Some travelers described the internet as inconsistent and highlighted that the speed was sometimes insufficient for seamless browsing or streaming.
A recurring recommendation is the need for the hotel to improve the Wi-Fi quality, especially in the rooms and on certain floors where the connection is notably weaker. While some guests noted the Wi-Fi serves its basic purpose, the consensus is that there is significant room for improvement to meet the varied needs of all visitors.
Spa
The jacuzzi areas, in particular, stand out as a major highlight, offering incredible temperature and cleanliness. Although some guests mention the water temperature can feel excessively hot or have too much chlorine, overall impressions remain positive. The jacuzzi reservation system is complimented for its efficiency, though sauna reservations could use some improvement.
The spa's hydrotherapy services are noted as somewhat lightweight but still contribute to a relaxing experience. Guests have also enjoyed great massage services, which are highly recommended for their quality. Overall, the spa facilities, including the thermal pool, ofuro bathtubs and various jacuzzis, make a significant positive impact.
While the hotel excels in its spa offerings, there are mentions that the kids' area could be better developed. Despite these minor areas for improvement, most visitors leave with a strong impression of the spa’s standout qualities and are enthusiastic about returning.
Gym
However, some reviews highlight areas for improvement, noting that the gym can be excessively cold and that certain equipment is occasionally broken or in need of maintenance. Finally, the facility is described as small by some and there are concerns about defective sound systems and the need for better control over guest entry without appointments. Overall, while the gym is mostly praised, addressing these issues could enhance guest satisfaction even further.
Pool
Visitors often commend the ideal pool temperatures, although some found it excessively hot or in need of better heating. Cleanliness is a major plus with the pool and surrounding areas praised for high hygiene standards. The pool's amenities, including the bar and gym, are consistently mentioned as superior, further enhancing the leisure experience. Despite occasional overcrowding and a few temperature concerns, the pools and Jacuzzis are highly regarded overall. This makes the hotel's pool area a standout feature for a satisfying and enjoyable visit.
Parking
Family
The hotel also boasts a family-friendly atmosphere with specialized amenities such as a child-friendly pool area, a baby kitchenette and clean and organized spaces for children's recreation. Many families have highlighted exceptional service, mentioning helpful staff who attend to every need, ensuring a safe and enjoyable stay for even the youngest guests.
Moreover, the kids' areas and family-specific activities make the hotel an excellent choice for families with small children. The diverse range of activities for kids, including thermal pools and entertainment options, ensures that children have lots of fun. Although its distance from the center could be a drawback, the overall experience and family-oriented facilities make it a worthwhile destination.
Perfect for family trips, especially those with young children, the hotel combines comfort with a wide array of activities and impeccable services to create memorable family moments.
4 Star
Guests highlight the comfort and cleanliness of the hotel, emphasizing features like clean sheets, bathrobes and high-quality, wonderfully comfortable rooms. The service team receives particularly high praise, contributing to the overall luxury experience that surpasses typical four-star expectations.
The facilities at this new hotel are described as excellent with a wonderful pool and whirlpool and an exceptional breakfast offering a variety of options. Its proximity to the city center makes it a convenient choice for both business travelers and families. The hotel is noted for its perfect balance of luxury and cost-efficiency from start to finish, consistently exceeding guest expectations.
A great option for any travel purposes, Exclusive Gramado Hotel & Spa stands out among four-star hotels with guests repeatedly saying it is worth every star. The overall feedback points to an excellent stay, making it highly recommended for anyone visiting Gramado.
Business
Guests noted that the hotel is more akin to a business hotel rather than a family destination, making it perfect for business travel. The significant cost-benefit and excellent business facilities further enhance its appeal for business purposes. The virtual assistant service is praised for expediting processes, which adds to convenience for business requirements.
Overall, reviews commend the hotel for being excellent for business, offering an essential, accessible and well-suited environment for business activities. The competence of the staff and the overall good business environment make Exclusive Gramado Hotel & Spa a highly recommended choice for business travelers.
Accessible
Its location provides good access to the main points of interest, including an easy access taxi to Canela and an Uber-friendly environment. There is even access to a small square next to the hotel, adding to the convenience. The presence of hand sanitizer on tables also ensures a hygienic experience.
The hotel's generator availability during power outages is a thoughtful feature and the emphasis on silence and accessibility without requiring much walking caters well to guests' comfort. Overall, the hotel is described as great for different accessibility needs, offering accessible features and amenities that contribute to a pleasant and convenient stay.
Heated Pool
Indoor Pool
The indoor pool facilities are frequently described as superb and sensational, offering an amazing pool area that contributes significantly to a relaxing experience. The availability of additional amenities such as jacuzzis and hot tubs further elevates the satisfaction with many guests appreciating the delightful thermal pools and whirlpools. The hotel's structure and indoor activities are praised, affirming its suitability for family stays.
While the majority of reviews focus on the positive aspects, a few guests mentioned that the temperature was not always as hot as expected. Nevertheless, the heated and organized pools, along with the polite and accommodating staff, make the indoor pool area a standout feature of the hotel. Overall, the heated indoor pool at Exclusive Gramado Hotel & Spa is a beloved part of the guest experience, providing both comfort and enjoyment.
Luxury
The accommodations are described as modern, cozy and incredibly comfortable with large bathrooms and chic, high-quality furnishings. The exclusive nature of the hotel stands out with a polished look and impeccable interior design that is both modern and sentimentally decorated.
The hotel's luxurious pool area, spa and sophisticated dining options provide an upscale and tranquil environment, ensuring an incredibly peaceful and delicious experience. Phenomenal service from the reception and all the employees adds to the overall sense of luxury and exclusivity.
In summary, Exclusive Gramado Hotel & Spa by Gramado Parks offers a refined and top-notch luxury experience, making it a highly recommended destination for those seeking elegance, comfort and sophistication in their stay.
Romantic
The hotel's luxurious and cozy rooms, complemented by beautiful accommodations, contribute to a romantic and comfortable stay. The elegant and romantic setting of the restaurant also enhances the overall experience. Additionally, the hotel is described as an excellent location for romantic weekends and special getaways, due to its well-organized and romantic-themed environment.
Ideal for couples, the venue offers great facilities specifically tailored for romantic experiences. While the presence of honeymoon couples mixed with families with babies suggests a blend of guests, the overall sentiment remains positive with the hotel being described as a delightful spot for romantic vacations.
Overall, Exclusive Gramado Hotel & Spa by Gramado Parks offers a romantic and serene escape, perfect for couples looking to enjoy a special, intimate time together.
Yes, Exclusive Gramado Hotel & Spa by Gramado Parks has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Exclusive Gramado Hotel & Spa by Gramado Parks.
No, Exclusive Gramado Hotel & Spa by Gramado Parks doesn't allow dogs.
Yes, parking facilities are available at Exclusive Gramado Hotel & Spa by Gramado Parks.
Yes, Exclusive Gramado Hotel & Spa by Gramado Parks has a gym.
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