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The Phoenician Resort

Gold Coast , 24-26 Queensland Avenue (Show on Map)

8.0

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Phoenician Resort is an excellent choice for those looking for a central location with everything they need just outside the front door including restaurants, cafes, shops and the beach. The friendly and helpful staff add to the experience, enhancing the exceptional customer service. The resort offers a variety of room options with some reviewers mentioning them as outdated but others found them spacious and comfortable. Although some reviews had complaints about cleanliness, most of them found it acceptable. The pools, both indoor and outdoor, are fantastic along with the spa facility and the beach is conveniently located for beach lovers. Guests also loved the convenience of free on-site parking. The resort is family-friendly with excellent facilities for all ages and comfortable beds guarantee a restful night's sleep. The indoor pool is perfect for cooler days and guests loved that it was heated. Overall, The Phoenician Resort provides a reasonable, value-for-money stay with most guests enjoying their experience and rating it a 9/10.
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Categories

Luxury Resort

Resort near The Beach

Resort with Spa

Family Friendly Resort

Romantic Resort

Resort near Nightlife Spots

Resort with Swimming Pool

Heated Pool Indoor Pool Children's Pool Outdoor Pool

Resort with Free Wi-Fi

Resort with Parking

Resort with Gym

4-Star Resort

Resort with Outdoor Pool

Resort with Children's Pool

Resort with Indoor Pool

Resort with Heated Pool

Room Types

One-Bedroom Apartment This air-conditioned apartment features a private balcony or courtyard, full kitchen and laundry facilities and cable TV.

Two-Bedroom Apartment This air-conditioned apartment features a private balcony or courtyard, full kitchen and laundry facilities and cable TV. This extra spacious apartment can accommodate 4 people.

Special Offer - One-Bedroom Apartment This air-conditioned apartment features a private balcony or courtyard, full kitchen and laundry facilities and cable TV.

Special Offer - Two-Bedroom Apartment This air-conditioned apartment features a private balcony or courtyard, full kitchen and laundry facilities and cable TV.

About The Phoenician Resort

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Guest Reviews

8.0

Very Good

Location

The Phoenician Resort is located in the heart of Broadbeach, making it a fantastic location for those looking to explore the area. Guests love that everything they need is right outside the front door, from restaurants, cafes and shops, to the beach and public transport. The staff is friendly and the rooms are comfortable, making it a great value for money. Additionally, the location is central to everything, making it easy to explore the city and all it has to offer. Overall, the location of The Phoenician Resort is sensational and perfect for those looking for a central and convenient place to stay.

Rooms

The Phoenician Resort offers a variety of room options that have been reviewed by guests with varying opinions. While some guests found the rooms to be outdated and in need of a renovation, others found them to be spacious, well-appointed and comfortable. Many guests appreciated the size of the rooms, especially those with families and the amenities such as kitchen facilities and cable TV. Some guests found their rooms to be dirty, but others reported a clean and tidy environment. Some mentioned issues such as noisy renovations, outdated decor and bathrooms in need of updating. However, others complimented the beautiful rooms, huge beds and fabulous bathrooms and kitchens. While some guests were disappointed in the appearance of their rooms and felt they didn't match the advertised photos, others enjoyed the functional layout of their apartments. Overall, while the hotel may be showing its age in some areas, there are definitely options available for those who prioritize spaciousness and value over modern decor.

Beds

The Phoenician Resort offers guests a comfortable night's sleep with their cozy and spacious beds. While some guests have reported uncomfortable beds or mattresses with noticeable springs, many others have praised the comfort of their accommodations, especially the huge king size beds. Despite some mentions of outdated furniture, guests appreciate the overall relaxing atmosphere of the rooms, which feature soft and comfortable pillows. Families with toddlers have reported issues with the cot mattresses, but for most travelers, a good night's rest is guaranteed at The Phoenician Resort.

Cleanliness

The Phoenician Resort has received mixed reviews when it comes to cleanliness. While some guests have complained about older and unclean rooms, others have praised the awesome staff and the hotel's cleanliness. Some rooms were quite dated and needed a deep clean with bathrooms having hair and mould, dusty bedrooms, uncleaned outdoor furniture and dirty kitchen utensils. However, on a positive note, some guests found the hotel to be very clean with comfortable linens and towels, clean modern rooms and the pool and toilets being very clean. Overall, while some improvement is needed, the cleanliness of the hotel seems to be acceptable with a mix of good and bad reviews.

Staff

The Phoenician Resort boasts a team of exceptional staff that enhances the overall guest experience. From the moment guests step in, the staff greets them with warmth, making them feel incredibly welcome. Many guests have complimented the lovely, friendly and helpful staff, who provide exceptional customer service and are always willing to help. The reception staff have been described as courteous, polite, attentive and accommodating with one guest noting how one receptionist went above and beyond in assisting them. Although some reviews mentioned rude staff, most guests only had positive things to say about the staff, who were also knowledgeable about the area and easily approachable. Overall, the staff of The Phoenician Resort receives high praise for their friendliness, helpfulness and professionalism.

Spa

The Phoenician Resort boasts a fantastic spa facility that will appeal to guests looking for relaxation and rejuvenation during their stay. With a heated indoor pool and spa, guests can easily access this luxurious feature regardless of the weather. The indoor and outdoor pools and spa are a favorite among guests with one reviewer mentioning how this feature was particularly useful for those with disabilities. While some reviewers noted issues with the heater pump, overall the pool and sauna were excellent. Although one or two reviewers mentioned that the spa looked tired, this didn't detract from the experience that most guests had. For those looking to work up a sweat or stretch their muscles, an exercise area is also available. Overall, if you're looking for a spa experience that will leave you feeling refreshed and relaxed, The Phoenician Resort won't disappoint.

Pool

The Phoenician Resort boasts an impressive selection of pools for guests to enjoy, both indoor and outdoor, heated and not. Families with children will appreciate the kiddie pool, while others can relax in the spacious main pool. The pool area is nicely decorated in an art deco style and surrounded by beautiful gardens. The indoor pool and spa are great for those looking to unwind and the facilities are generally excellent, although some guests noted that they could use some updating. Complimentary towels for the pool would have been a nice touch, but overall the pool and surrounding area were clean and well-maintained. The location of the resort is ideal, especially for those attending events at the nearby convention center. All in all, The Phoenician's pools provide plenty of options for guests to swim, soak up the sun and unwind.

Beach

The Phoenician Resort is an ideal location for beach lovers as it is conveniently located just a short walk away from the beautiful and clean Broadbeach. Also situated near a variety of restaurants, cafes and the tram, guests can easily enjoy food and entertainment with great access to the beach. Moreover, guests can enjoy ocean views from some rooms. However, some rooms do not provide a great view of the ocean and bathroom space may be limited. In addition, the resort charges for beach towels but guests mention that it is necessary. Overall, The Phoenician Resort is a great place to stay for those looking for nice and close proximity to the beach.

Parking

The Phoenician Resort offers on-site parking, both undercover and outside with a very simple and convenient parking process. While figuring out where to park in the complex may be a little tricky at first, guests can enjoy free parking during their stay. However, some guests have reported issues with the key encoding and intercom system in the garage, which can cause slight inconveniences. Overall, the resort provides a bonding experience through its free parking service.

Family

If you're planning a family vacation and looking for a resort that caters to kids, The Phoenician Resort is definitely worth considering. While some guests with crawling toddlers found it a bit challenging, those with slightly older children loved the kiddie pool and spacious two-bedroom apartments that were great for families. The resort has excellent facilities for the entire family, including indoor and outdoor pools and a spa, making it the perfect place to relax after a day of exploring nearby theme parks. There were some complaints about the limited number of towels and toilet paper provided, but generally, guests found the resort to be family-friendly and accommodating. Although some parents did pay extra for a cot for their toddler, they were disappointed to find that it didn't come with a mattress and the fitted sheet didn't quite fit, which may have affected their child's sleep. Nonetheless, families loved the resort and highly recommend it for a fun-filled vacation.

4 Star

The Phoenician Resort is a good option for those looking for a reasonable, value-for-money stay. While some rooms may be getting a bit old and in need of updating, there are refurbished rooms available for those who want a more modern experience. Despite varying opinions on the star rating, most guests seemed to enjoy their stay with a majority rating it a 9/10.

Indoor Pool

If you're looking for a luxurious hotel in Phoenix with great indoor amenities, The Phoenician Resort is a top choice. The indoor pool is lovely for cooler days and guests loved that it was really heated, making it a relaxing place to unwind. Plus with the option of an indoor or outdoor pool and spa, there's something for everyone to enjoy. Even guests with disabilities found the pool accessible and enjoyable. So whether it's a wet weekend or just a desire for a quiet swim, The Phoenician Resort's indoor pool won't disappoint.

Yes, The Phoenician Resort has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool, Outdoor Pool.

Yes, a spa is available at The Phoenician Resort.

No, The Phoenician Resort doesn't allow dogs.

Yes, parking facilities are available at The Phoenician Resort.

Yes, The Phoenician Resort has a gym.

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