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Summary of reviewsSurfers Del Rey is highly praised for its fantastic location, making it an ideal choice for travelers seeking proximity to the vibrant Surfers Paradise. Its central placement allows easy access to the beach, shops, bars, restaurants, and local attractions, all while offering a quiet setting that provides a perfect balance for visitors. The hotel consistently gains commendation for its cleanliness, with modern and spacious apartments that include well-equipped kitchens and substantial balconies, contributing to a comfortable and flexible stay.
The exceptional hospitality of the staff further enhances the guest experience. The team is noted for being extremely supportive, friendly, and accommodating, ensuring minor issues are swiftly resolved and guest satisfaction is consistently prioritized. This proactive and welcoming approach significantly contributes to the inviting atmosphere at Surfers Del Rey.
The pool area, although occasionally closed for maintenance, is generally well-received and appreciated for its scenic views and amenities such as a BBQ area and small jetty. While the wifi service poses challenges, and the beds receive mixed reviews due to occasional discomfort, these aspects do not overshadow the overall positive guest experiences.
Secure parking with designated spaces provides additional convenience, offering peace of mind for guests with vehicles. Overall, Surfers Del Rey is a well-regarded option, offering excellent value for money with its combination of location, cleanliness, and dedicated staff. Show more
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Categories
Aparthotel with Swimming Pool
Heated Pool Outdoor Pool
Aparthotel with Parking
Small Aparthotel
4-Star Aparthotel
Aparthotel with Outdoor Pool
Aparthotel with Heated Pool
Room Types
Standard Two-Bedroom ApartmentFully self-contained apartment with full kitchen facilities, lounge/dining area and cable TV.
Please note that air conditioning is available on request for an additional surcharge.
Rates are based on 4 guests. The maximum occupancy is 5 (refer to Hotel Policies).
Guest Reviews
7.3
Good
Location
Surfers Del Rey boasts a fantastic location that consistently receives high praise from guests. Positioned close to the heart of Surfers Paradise, the hotel is just a short walk away from the beach, shops, bars, and restaurants. With its central placement, guests can easily access Cavill Avenue and enjoy the vibrant atmosphere of the area. The property offers both excellent river views and secure parking, enhancing the overall convenience. The surroundings are noted for being quiet yet still close to the bustling center, providing the perfect balance for visitors. Cleanliness and value for money are frequently mentioned, making it an attractive option for travelers. The apartments are described as spacious and modern, with amenities that cater to all needs. Overall, the combination of an unbeatable location and excellent facilities makes Surfers Del Rey a highly regarded choice for those visiting the area.
Rooms
Surfers Del Rey offers guests an inviting stay with its clean and spacious accommodations. The property features well-equipped rooms, ensuring a comfortable visit. Guests appreciate the large apartments, which include substantial balconies, enhancing their experience with ample outdoor space. The convenient location of the property adds to its appeal, making it a favorable choice for travelers seeking both comfort and convenience.
Beds
Surfers Del Rey offers a range of bed options that have received mixed feedback from guests. Many visitors have found the beds to be comfortable, with several appreciating a good night's sleep on a well-cushioned mattress. However, there are notable concerns regarding the main bedroom's double bed, which several guests have mentioned as being soft yet squeaky. While some find the squeakiness a minor inconvenience that wouldn't deter a future visit, others have reported it as disruptive enough to affect their sleep quality. A few guests have pointed out the need for replacement or improvement due to discomfort, as some mattresses are perceived to be too hard or uncomfortable. Despite these varied experiences, the accommodation's convenient location and overall setup remain appealing to guests.
Cleanliness
Surfers Del Rey receives praise for its consistent cleanliness and spacious accommodations, making it a pleasant choice for travelers. Guests frequently highlight the apartments as very clean and modern, with many noting the immaculate condition of the units. The space within the apartments is described as large and comfortable, offering ample room with well-maintained amenities. The inclusion of a well-equipped kitchen adds to the appeal, affording convenience and flexibility for visitors during their stay.
The location is considered excellent, conveniently placed near Surfers Paradise and offering easy access to both the beach and local attractions. Despite few mentions of minor drawbacks like the occasional stale odor and paint issues in the bathroom, these are far outweighed by the overall cleanliness and comfort of the property.
Moreover, the friendly and attentive staff contribute positively to the guest experience, with visitors appreciating the combination of cleanliness, modernity, and value for money. Surfers Del Rey seems to provide a comfortable and reasonably priced option for those seeking a stay close to vibrant beachfront life.
Staff
Surfers Del Rey stands out for its exceptional hospitality, with reviews consistently praising the hotel staff for their warm and accommodating nature. Guests highlight the incredible support and friendliness from everyone they interacted with, noting how minor issues were swiftly and professionally resolved. The team, including individuals such as Mark and Jack, are described as polite, understanding, and accommodating, ensuring a pleasant and smooth experience for every visitor.
The host and manager demonstrate outstanding customer service, consistently exceeding expectations by maintaining open lines of communication and displaying flexibility, such as allowing early check-ins. Their dedication to guest satisfaction is evident throughout the feedback, reflecting a commitment to creating a welcoming and safe environment. Overall, Surfers Del Rey's staff are recognized for their proactive approach and genuine kindness, making a significant contribution to the hotel’s inviting atmosphere.
Wi-Fi
The reviews of Surfers Del Rey highlight a consistent challenge with the quality of the wifi service. Guests frequently noted that the internet was intermittent, with some even experiencing no connection from the start of their stay. Several reviews mentioned the difficulty in accessing wifi information, which seemed to contribute to the overall dissatisfaction. Additionally, it appears that the wifi issues were significant enough that guests found more reliable connections outside the hotel premises.
Pool
Surfers Del Rey offers a pool area that has generally received positive feedback, highlighting its appealing aspects such as the scenic views from the balcony and the inclusion of a small jetty for fishing enthusiasts. Guests have noted that the pool, when accessible, is in good condition and visually appealing, with families mentioning that children particularly enjoyed swimming there. The addition of a BBQ area further complements the pool setting, creating a nice spot for social gatherings.
However, several reviews mention challenges related to accessibility. There have been instances where the pool facilities were unavailable due to renovations, leaving some guests disappointed upon discovering the pool was not in use. Additionally, the SPA bubbles not functioning properly have been noted by some guests.
Overall, Surfers Del Rey's pool area is a valued feature when operational, providing a pleasant environment for relaxation and recreation amidst good views. However, potential visitors should be aware of occasional maintenance closures that could affect their experience.
Parking
Surfers Del Rey offers guests a reassuring sense of security with its parking facilities. The accommodation ensures that parking is both safe and secure, providing peace of mind for guests arriving by car. Many find the ease of access, with straightforward check-in and check-out procedures enhancing the overall experience. The availability of designated and allocated parking spaces is a notable convenience, making it easier for guests to park without hassle. An added perk is the undercover parking, which some might find beneficial, although it's not always guaranteed. Despite a few challenges with parking space availability, the positives include a calm location and the free parking option, contributing to a comfortable and worry-free stay.
Yes, Surfers Del Rey has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Surfers Del Rey.
No, Surfers Del Rey doesn't allow dogs.
Yes, parking facilities are available at Surfers Del Rey.