Windmill Upon Hills Premium Suites Genting Highland
Genting Highlands
3.38650500,
101.77420200
,
Jalan Permai, Genting Permai Avenue, 69000 Genting Highlands, Pahang
(Show on Map)
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsWindmill Upon Hills Premium Suites Genting Highland garners favorable reviews across several categories, highlighted by its strategic location, scenic views and accommodating amenities. Situated merely a 15-20 minute drive from Genting Highlands' main attractions, the hotel's proximity to shops, restaurants and convenience stores makes it a highly practical choice for visitors. Guests frequently commend its beautiful mountain views, peaceful atmosphere and convenient free parking. Key tourist spots like the AWANA cable car and Genting Premium Outlet are easily accessible, further enhancing its appeal.
Rooms are generally spacious, clean and well-equipped with modern decor. Balconies offer stunning views and the suite's amenities, including fully-equipped kitchens and comfortable beds, add to the overall comfort. Families find the multi-bedroom units particularly suitable. However, some reviews mention maintenance issues such as occasional unpleasant odors, inadequate air conditioning and minor maintenance problems like dripping air conditioners and broken balcony doors. Cleanliness standards vary with some guests pointing out musty odors and improperly cleaned linens.
Cleanliness receives mixed reviews. While many guests found the rooms clean and comfortable, issues such as dirty bathrooms, clogged drains and dust on curtains and sofas were noted. Some areas, especially balconies and kitchenettes, were highlighted as particularly unclean. Inconsistent housekeeping services and delays in providing additional supplies were also mentioned as areas needing improvement.
Staff performance is generally appreciated, especially at the front desk, where employees are often described as friendly, helpful and professional. Specific staff members such as Abdullah, Krishna and Robin received praise for their exceptional service. However, some negative feedback pointed out issues with slow service and occasional rudeness. Nonetheless, the management’s attentiveness and swift issue resolution are well-received.
The Wi-Fi service, however, presents challenges with many guests reporting poor, inconsistent or entirely unavailable connections. Despite a few positive mentions, communication about Wi-Fi issues often remains unresolved.
The hotel’s pool facilities shine, especially the rooftop heated pool with stunning mountain views, which guests of all ages enjoy. The pool's warm water is particularly appreciated during cooler hours or at night. Families highlight the children's pool for its warm and inviting environment. However, some maintenance issues, like loose tiles and occasional overcrowding, were noted. An overall well-maintained pool area adds to the positive experience, though some guests reported high chlorine levels.
Parking is mostly hassle-free with ample, secure spaces available across several floors. Minor issues like unclear directions from the car park to the lobby and occasional access card problems were mentioned, but overall, the parking experience is considered positive.
Beds receive mixed reviews. While many guests found the mattresses and bedding comfortable and well-maintained, cleanliness issues like stained and dusty bed sheets detracted from the experience for some. Reports of bed bugs and other pests add to the concerns. Nonetheless, many guests appreciate the comfort of the queen-size beds and the cozy atmosphere provided.
Overall, Windmill Upon Hills Premium Suites Genting Highland offers a strategically located, comfortable and scenic accommodation option, ideal for families and travelers visiting Genting Highlands. Although there are areas requiring improvement, particularly regarding cleanliness and Wi-Fi, the positive aspects, such as stunning views, convenient parking and excellent staff service, make it a desirable choice for many visitors.
Categories
Rooms are generally spacious, clean and well-equipped with modern decor. Balconies offer stunning views and the suite's amenities, including fully-equipped kitchens and comfortable beds, add to the overall comfort. Families find the multi-bedroom units particularly suitable. However, some reviews mention maintenance issues such as occasional unpleasant odors, inadequate air conditioning and minor maintenance problems like dripping air conditioners and broken balcony doors. Cleanliness standards vary with some guests pointing out musty odors and improperly cleaned linens.
Cleanliness receives mixed reviews. While many guests found the rooms clean and comfortable, issues such as dirty bathrooms, clogged drains and dust on curtains and sofas were noted. Some areas, especially balconies and kitchenettes, were highlighted as particularly unclean. Inconsistent housekeeping services and delays in providing additional supplies were also mentioned as areas needing improvement.
Staff performance is generally appreciated, especially at the front desk, where employees are often described as friendly, helpful and professional. Specific staff members such as Abdullah, Krishna and Robin received praise for their exceptional service. However, some negative feedback pointed out issues with slow service and occasional rudeness. Nonetheless, the management’s attentiveness and swift issue resolution are well-received.
The Wi-Fi service, however, presents challenges with many guests reporting poor, inconsistent or entirely unavailable connections. Despite a few positive mentions, communication about Wi-Fi issues often remains unresolved.
The hotel’s pool facilities shine, especially the rooftop heated pool with stunning mountain views, which guests of all ages enjoy. The pool's warm water is particularly appreciated during cooler hours or at night. Families highlight the children's pool for its warm and inviting environment. However, some maintenance issues, like loose tiles and occasional overcrowding, were noted. An overall well-maintained pool area adds to the positive experience, though some guests reported high chlorine levels.
Parking is mostly hassle-free with ample, secure spaces available across several floors. Minor issues like unclear directions from the car park to the lobby and occasional access card problems were mentioned, but overall, the parking experience is considered positive.
Beds receive mixed reviews. While many guests found the mattresses and bedding comfortable and well-maintained, cleanliness issues like stained and dusty bed sheets detracted from the experience for some. Reports of bed bugs and other pests add to the concerns. Nonetheless, many guests appreciate the comfort of the queen-size beds and the cozy atmosphere provided.
Overall, Windmill Upon Hills Premium Suites Genting Highland offers a strategically located, comfortable and scenic accommodation option, ideal for families and travelers visiting Genting Highlands. Although there are areas requiring improvement, particularly regarding cleanliness and Wi-Fi, the positive aspects, such as stunning views, convenient parking and excellent staff service, make it a desirable choice for many visitors.
Apartment with Outdoor Pool
This apartment building features 2 outdoor pools and a children's pool. Guests can also enjoy a garden and a picnic area.
Apartment with Heated Pool
These premium suites are located within the Windmill Upon Hills complex, which is known to feature a heated swimming pool for guests to enjoy.
Apartment with Swimming Pool
Heated Pool Children's Pool Outdoor Pool
Apartment with Free Wi-Fi
Apartment with Parking
3-Star Apartment
Apartment with Children's Pool
Guest Reviews
The reviews for Windmill Upon Hills Premium Suites in Genting Highland paint a picture of a well-situated accommodation that offers a high level of convenience to its guests. The location is consistently highlighted as one of its best features, being only a 15-20 minute drive from the main center of Genting Highlands. Guests appreciate its proximity to numerous shops, restaurants and convenience stores, making it an easy and practical choice for those visiting the area.
The property is praised for its scenic views, particularly of the surrounding mountains and the iconic Genting Highlands. Many reviews mention the lovely balcony views and the tranquil, peaceful environment. Additionally, the convenience of free parking and easy access to tourist attractions such as the AWANA cable car and Genting Premium Outlet is mentioned favorably.
Guests also find the hotel easily accessible with many eateries and grocery stores within walking distance. Various on-site facilities, including a big swimming pool and well-equipped rooms, add to the overall positive experience. The property's strategic location near key points of interest, including the Gohtong Jaya area and Sky Avenue station, further enhances its appeal.
Despite a few minor inconveniences, the overall impression is that Windmill Upon Hills Premium Suites offers a clean, comfortable and strategically located option for families and travelers looking to explore Genting Highlands.
Windmill Upon Hills Premium Suites Genting Highland offers a mixed experience for guests when it comes to room accommodations. The majority of visitors appreciated the spaciousness and cleanliness of the units, which many found comfortable and well-equipped with modern decor. Stunning views from the balconies and ample amenities, such as complete kitchenware and comfortable beds, added to the appeal.
Several reviews highlight the convenience and suitability of the suites for families and groups with many units providing multiple bedrooms and bathrooms, which are often clean and tidy. The overall atmosphere was often described as cozy and homely, making it a pleasant stay for guests.
However, some issues were consistently mentioned, such as occasional unpleasant smells, inadequate air conditioning and minor maintenance problems like dripping air conditioners and broken balcony doors. Cleanliness standards varied with some guests encountering musty odors, dirty sofas and improperly cleaned linens. Additionally, the lack of room cleaning during stays and occasional noise from nearby construction were noted detractors.
While the property offers many positives, including modern, spacious accommodations and a variety of amenities, there are clearly areas that require improvement, particularly in terms of cleanliness and maintenance.
The guest reviews of Windmill Upon Hills Premium Suites Genting Highland present a mixed picture regarding the comfort and cleanliness of the beds. Many guests found the beds to be very comfortable, often highlighting the queen size beds with absolutely comfy mattresses, pillows and blankets. The bed sheets were at times described as clean and well-maintained and the overall room comfort was praised.
However, a number of negative points were also noted. Several reviews mentioned the bedsheets having stains, dust and even a bad odor. Some guests reported issues with dirty pillows and bed spreads that hadn't been changed, leading to discomfort and even allergic reactions like itching. Additionally, there were mentions of broken or poorly maintained beds and mattresses, including a few instances of bed bugs.
Some rooms had practical issues such as limited bed availability or inconvenient pull-out beds that blocked doors. The presence of lizards and other pests in the rooms added to the discomfort for some guests. In summary, while the comfort of the mattresses and bedding at Windmill Upon Hills Premium Suites Genting Highland has been appreciated by many guests, there are significant concerns regarding cleanliness and maintenance that need to be addressed to ensure a more pleasant stay.
At 'Windmill Upon Hills Premium Suites Genting Highland,' the reviews on cleanliness present a mix of positive and negative experiences. Many guests found the rooms and apartments to be clean, tidy and comfortable, noting pristine linen and well-kept surroundings. Staff efforts in maintaining cleanliness were often appreciated, contributing to a pleasant stay for some visitors.
However, numerous reviews highlighted significant issues. A recurring theme was dirty and smelly bathrooms with complaints of clogged drains, stained toilet bowls and unpleasant odors. Dust seemed to be a pervasive problem, affecting curtains, sofas, bed linens and even kitchen areas. Several guests faced challenges with dirty floors, which were described as sticky and stained and found remnants of previous occupants, such as hair, food and even used masks.
Certain areas, especially balconies and kitchenettes, were noted to be particularly unclean, sometimes with insect problems and leftover rubbish. The inconsistent housekeeping services and delays in providing additional supplies like towels also contributed to a sense of inadequate hygiene management.
Despite a few visitors commending the overall cleanliness and expressing satisfaction with their neat and spacious rooms, the recurring cleanliness issues significantly impacted the stay experience for others. Ensuring regular and thorough cleaning, especially in critical areas like bathrooms and kitchens, along with timely housekeeping services, could enhance the overall guest experience at the property.
Windmill Upon Hills Premium Suites in Genting Highlands generally receives positive feedback regarding its staff, particularly at the front desk. Receptions are often described as friendly, helpful and professional with many reviewers praising specific employees like Abdullah, Krishna and Robin for their exceptional service. The check-in and check-out processes are notably smooth and efficient, complemented by polite and respectful interactions from the reception team.
However, some negative feedback highlights that not all staff members maintain the same level of professionalism and responsiveness. Issues such as slow service, lack of English proficiency and occasional rudeness at the front desk have been reported. Despite these drawbacks, the overall sentiment points to the staff being courteous with some going above and beyond to assist guests in various situations.
Special mentions for Krishna and Arif suggest that these individuals significantly enhance the guest experience through their dedicated service. Additionally, the management's attentiveness in addressing issues swiftly is well-received, although there remain areas for improvement, particularly around consistent customer service standards and staff training.
Windmill Upon Hills Premium Suites Genting Highland offers scenic views and an overall comfortable stay, but experiences with the Wi-Fi have been less than stellar. Many guests have reported issues, noting Wi-Fi as poor, inconsistent or entirely unavailable during their stay. Instances of outdated passwords, broken adapters and Wi-Fi disruption for extended periods were frequent. While a few guests mentioned excellent or superb Wi-Fi service throughout the apartment, these comments are rare. Communication with management about Wi-Fi problems appears to be a common but often unresolved issue. Visitors relying on a stable internet connection might want to consider these challenges before booking.
The swimming pools at Windmill Upon Hills Premium Suites in Genting Highland have garnered a range of feedback from guests. On the positive side, many reviewers highlight the heated rooftop pool, which is a favorite among both children and adults for its warm water and beautiful mountain views. The pool's warmth makes it an attractive option, especially during cooler hours or at night and its top-level positioning is praised for the stunning vistas it offers. Families appreciate the pool for providing a fun and enjoyable experience for kids, who seem to love spending time there. The pool area itself is noted for being pleasant and well-maintained with some guests describing it as a lovely spot to relax.
However, there are some concerns that have been raised. The pool often becomes overcrowded, particularly on weekends and there are strict rules regarding swimming attire that can be a source of inconvenience for some guests. Maintenance issues have been mentioned with reports of loose tiles and periods when the kids' pool was closed. Cleanliness and chemical levels have also been points of contention; some reviewers noted that the water was dirty at times and strongly chemically dosed, which deterred its use.
Despite these drawbacks, the heated pools remain a significant draw and the facilities are generally regarded as top-notch. Guests appreciate the pool's extended hours until 10 pm, allowing for a warm swim even late into the evening. Overall, while there are areas for improvement, the pools at Windmill Upon Hills Premium Suites provide a generally enjoyable experience for many visitors with the heated rooftop pool being a standout feature.
Reviews for parking at Windmill Upon Hills Premium Suites Genting Highland are generally positive, highlighting the ample and private parking available to guests. Many reviews emphasize the ease and convenience of the parking system with plenty of spaces available across several floors and well-managed arrangements by the hotel. Guests appreciate the strategic location of the car park and the security measures in place, noting that only one vehicle per access card is allowed but additional cars may sometimes be accommodated for free.
However, some reviewers mentioned challenges such as a lack of clear directions to the lobby from the car park, issues with car park access cards and occasional difficulties in exiting the car park due to registration problems. Despite these minor issues, the consensus suggests that parking is largely hassle-free and functional. The provision of basement parking, the convenience of private parking spaces and the efficient management by friendly staff contribute to a positive parking experience overall.
The Windmill Upon Hills Premium Suites Genting Highland provides a children's pool that generally receives positive feedback for its child-friendly environment. The pool is noted for being well-maintained with good safety standards and many guests appreciate the warm and inviting atmosphere for kids. It has been described as beautiful and children seem to have a lot of fun, often being one of the highlights of their stay. Kids reportedly love spending time at the pool, making it a popular feature for families visiting the hotel.
However, there are some drawbacks. Some reviews mention that the pool water is not heated, making it potentially too cold for comfort. Additionally, there have been concerns about loose tiles and occasional water bugs with instances where children got injured while swimming. Despite these issues, the children's pool remains a generally well-regarded amenity for young guests at the hotel.
The reviews of the heated pool at Windmill Upon Hills Premium Suites Genting Highland paint a picture of an impressive and well-maintained facility. Guests frequently highlighted the rooftop heated pool, located either on the 41st or 42nd floor, which offers a stunning hillside view. The overall sentiment is positive with many appreciating the warm water, making it ideal for swimming even at night. Phrases such as exceptional, excellent and amazing view were common, pointing to the pool being a major highlight of the property. Additionally, the warm water feature, coupled with good maintenance, contributes to the overall satisfaction of the guests who utilized the amenities.
The outdoor pool at Windmill Upon Hills Premium Suites Genting Highland scores high marks for its impressive amenities and breathtaking views. Situated on the 41st floor, the infinity pool offers a stunning panorama of the surrounding mountains, making it a standout feature. Guests appreciate the heated pool, which provides warm water suitable for swimming even at night, enhancing the experience amidst the cool mountain climate.
Families find the pool especially appealing with kids particularly enjoying the facility. The pool is clean and well-maintained, often described as awesome, great and excellent. Despite the pool's many positive aspects, some guests noted issues that need attention, such as loose tiles and high chlorine levels. Additionally, the pool can get crowded on weekends, which might affect the overall experience.
Amenities also include multiple outdoor pools, a jacuzzi and areas to relax like a garden. With cleanliness being a strong point, the warm outdoor pool stands out as a highlight, though a few reviews mentioned the need for renovation and better upkeep. Open early in the morning and closing at 10 PM, the pool provides ample time for guests to relax and enjoy the serene environment, making it a significant attraction of the hotel.
Windmill Upon Hills Premium Suites in Genting Highland offers a stay marked by a luxurious atmosphere with modern design and classy furnishings. Guests appreciate the grand look of the apartments, which provide a premium quality experience at an affordable price. The heated swimming pool and overall ambiance add to the convenience and comfort of the property. Many have noted the superb and nice views, contributing to the overall luxurious feel. Facilities are complete, enhancing the experience of working out among the clouds. However, some guests feel the rooms could benefit from more upkeep and that the stay is not always reflective of a true luxury experience. Despite this, the combination of stunning views, convenient amenities and modern design make it a worthy choice for those seeking an upscale yet affordable stay.
Location Show Map
Location
The property is praised for its scenic views, particularly of the surrounding mountains and the iconic Genting Highlands. Many reviews mention the lovely balcony views and the tranquil, peaceful environment. Additionally, the convenience of free parking and easy access to tourist attractions such as the AWANA cable car and Genting Premium Outlet is mentioned favorably.
Guests also find the hotel easily accessible with many eateries and grocery stores within walking distance. Various on-site facilities, including a big swimming pool and well-equipped rooms, add to the overall positive experience. The property's strategic location near key points of interest, including the Gohtong Jaya area and Sky Avenue station, further enhances its appeal.
Despite a few minor inconveniences, the overall impression is that Windmill Upon Hills Premium Suites offers a clean, comfortable and strategically located option for families and travelers looking to explore Genting Highlands.
Rooms
Several reviews highlight the convenience and suitability of the suites for families and groups with many units providing multiple bedrooms and bathrooms, which are often clean and tidy. The overall atmosphere was often described as cozy and homely, making it a pleasant stay for guests.
However, some issues were consistently mentioned, such as occasional unpleasant smells, inadequate air conditioning and minor maintenance problems like dripping air conditioners and broken balcony doors. Cleanliness standards varied with some guests encountering musty odors, dirty sofas and improperly cleaned linens. Additionally, the lack of room cleaning during stays and occasional noise from nearby construction were noted detractors.
While the property offers many positives, including modern, spacious accommodations and a variety of amenities, there are clearly areas that require improvement, particularly in terms of cleanliness and maintenance.
Beds
However, a number of negative points were also noted. Several reviews mentioned the bedsheets having stains, dust and even a bad odor. Some guests reported issues with dirty pillows and bed spreads that hadn't been changed, leading to discomfort and even allergic reactions like itching. Additionally, there were mentions of broken or poorly maintained beds and mattresses, including a few instances of bed bugs.
Some rooms had practical issues such as limited bed availability or inconvenient pull-out beds that blocked doors. The presence of lizards and other pests in the rooms added to the discomfort for some guests. In summary, while the comfort of the mattresses and bedding at Windmill Upon Hills Premium Suites Genting Highland has been appreciated by many guests, there are significant concerns regarding cleanliness and maintenance that need to be addressed to ensure a more pleasant stay.
Cleanliness
However, numerous reviews highlighted significant issues. A recurring theme was dirty and smelly bathrooms with complaints of clogged drains, stained toilet bowls and unpleasant odors. Dust seemed to be a pervasive problem, affecting curtains, sofas, bed linens and even kitchen areas. Several guests faced challenges with dirty floors, which were described as sticky and stained and found remnants of previous occupants, such as hair, food and even used masks.
Certain areas, especially balconies and kitchenettes, were noted to be particularly unclean, sometimes with insect problems and leftover rubbish. The inconsistent housekeeping services and delays in providing additional supplies like towels also contributed to a sense of inadequate hygiene management.
Despite a few visitors commending the overall cleanliness and expressing satisfaction with their neat and spacious rooms, the recurring cleanliness issues significantly impacted the stay experience for others. Ensuring regular and thorough cleaning, especially in critical areas like bathrooms and kitchens, along with timely housekeeping services, could enhance the overall guest experience at the property.
Staff
However, some negative feedback highlights that not all staff members maintain the same level of professionalism and responsiveness. Issues such as slow service, lack of English proficiency and occasional rudeness at the front desk have been reported. Despite these drawbacks, the overall sentiment points to the staff being courteous with some going above and beyond to assist guests in various situations.
Special mentions for Krishna and Arif suggest that these individuals significantly enhance the guest experience through their dedicated service. Additionally, the management's attentiveness in addressing issues swiftly is well-received, although there remain areas for improvement, particularly around consistent customer service standards and staff training.
Wi-Fi
Pool
However, there are some concerns that have been raised. The pool often becomes overcrowded, particularly on weekends and there are strict rules regarding swimming attire that can be a source of inconvenience for some guests. Maintenance issues have been mentioned with reports of loose tiles and periods when the kids' pool was closed. Cleanliness and chemical levels have also been points of contention; some reviewers noted that the water was dirty at times and strongly chemically dosed, which deterred its use.
Despite these drawbacks, the heated pools remain a significant draw and the facilities are generally regarded as top-notch. Guests appreciate the pool's extended hours until 10 pm, allowing for a warm swim even late into the evening. Overall, while there are areas for improvement, the pools at Windmill Upon Hills Premium Suites provide a generally enjoyable experience for many visitors with the heated rooftop pool being a standout feature.
Parking
However, some reviewers mentioned challenges such as a lack of clear directions to the lobby from the car park, issues with car park access cards and occasional difficulties in exiting the car park due to registration problems. Despite these minor issues, the consensus suggests that parking is largely hassle-free and functional. The provision of basement parking, the convenience of private parking spaces and the efficient management by friendly staff contribute to a positive parking experience overall.
Children's Pool
However, there are some drawbacks. Some reviews mention that the pool water is not heated, making it potentially too cold for comfort. Additionally, there have been concerns about loose tiles and occasional water bugs with instances where children got injured while swimming. Despite these issues, the children's pool remains a generally well-regarded amenity for young guests at the hotel.
Heated Pool
Outdoor Pool
Families find the pool especially appealing with kids particularly enjoying the facility. The pool is clean and well-maintained, often described as awesome, great and excellent. Despite the pool's many positive aspects, some guests noted issues that need attention, such as loose tiles and high chlorine levels. Additionally, the pool can get crowded on weekends, which might affect the overall experience.
Amenities also include multiple outdoor pools, a jacuzzi and areas to relax like a garden. With cleanliness being a strong point, the warm outdoor pool stands out as a highlight, though a few reviews mentioned the need for renovation and better upkeep. Open early in the morning and closing at 10 PM, the pool provides ample time for guests to relax and enjoy the serene environment, making it a significant attraction of the hotel.
Luxury
Yes, Windmill Upon Hills Premium Suites Genting Highland has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Outdoor Pool.
No, a spa isn't available at Windmill Upon Hills Premium Suites Genting Highland.
No, Windmill Upon Hills Premium Suites Genting Highland doesn't allow dogs.
Yes, parking facilities are available at Windmill Upon Hills Premium Suites Genting Highland.
No, Windmill Upon Hills Premium Suites Genting Highland doesn't have a gym.
Location Show Map
More Options
