SCAPES Hotel

Genting Highlands 3.38648200, 101.77408200 , Midhills Jalan Jaya Permai (Show on Map)


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Summary of reviewsSCAPES Hotel boasts a range of positive features that enhance guests' experiences, making it a favorable choice for travelers seeking a comfortable and enjoyable stay.

The hotel is situated in a tranquil area close to useful amenities and entertainment options like Genting Premium Outlets, providing both seclusion and convenience for guests with vehicles. Though the road conditions and remote location can be challenging, the quiet and clean environment is ideal for a peaceful retreat.

Guests frequently praise the breakfast offerings with a variety of fresh and delicious food options that cater to all tastes. The selection includes local specialties and baked goods, ensuring a satisfying start to the day. Some minor improvements could be made to menu variety and service efficiency, but overall, the breakfast experience is highly rated.

Dinner at SCAPES Hotel also garners positive feedback, particularly for its pleasant atmosphere and well-presented dishes. The complimentary tea and notable desserts like chocolate moss are highlights. However, the à la carte options could be fresher and the variety expanded.

The rooms at SCAPES Hotel are a significant draw, consistently described as spacious, clean, modern and well-maintained. Comfortable beds and tasteful decor contribute to a restful and cozy environment. Though noise insulation and availability of certain toiletries could be improved, the accommodations are highly regarded.

Cleanliness is a strong suit for the hotel with well-maintained rooms and communal areas. The staff's hospitable nature is frequently mentioned, contributing to a welcoming atmosphere. Some occasional minor cleanliness issues are noted but do not detract significantly from the overall positive impression.

The staff receives widespread acclaim for their friendliness, professionalism and helpfulness. Efficient service at the reception and room service enhances the guest experience, despite some occasional slow service during peak times.

Wi-Fi generally meets guests' expectations for speed and reliability, though some have experienced connectivity issues. The gym is well-equipped and clean, offering a satisfactory workout environment with minor improvements needed in accessibility and cleanliness.

The pool is appreciated for its size and cleanliness, particularly among families, though it can be cold and occasionally overcrowded. Parking facilities are excellent, offering ample, secure and convenient spaces, which is a significant advantage for those traveling by car.

SCAPES Hotel is especially noted for being family-friendly, providing connecting rooms and amenities that cater to families. The pool and spacious rooms contribute to a positive stay for families, supported by warm and reliable service from the staff.

Overall, SCAPES Hotel excels in providing a comfortable, clean and hospitable environment, making it a top choice for a peaceful retreat, family trip or traveler seeking modern comforts with a touch of seclusion.
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Categories
Family Friendly Hotel
Offers affordable two-bedroom suites, allowing families to stay together while providing privacy. The hotel features a playground for kids, a pool, and multiple on-site eateries, ensuring a comfortable stay for families with children.

Hotel with Swimming Pool
This hotel has a large and clean pool suitable for children and families. The pool's integration with the gym facilities is also a plus.

  Outdoor Pool  


Business Hotel
SCAPES Hotel in Genting Highlands provides basic amenities suitable for business travelers seeking accommodation in the area. Its location offers easy access to Genting's attractions.

Hotel with Parking
SCAPES Hotel, a dedicated hotel property, ensures parking convenience for its guests. Hotels typically provide structured and accessible parking options to enhance the guest experience.

Cheap Hotel
This hotel offers budget-friendly accommodations with essential amenities. Its location provides convenient access to Genting Highlands' attractions.

Accessible Hotel
SCAPES Hotel is wheelchair accessible and offers specific features for guests with disabilities. These include an emergency cord in the bathroom, a lower bathroom sink, a higher level toilet, a toilet with grab rails, and accessible parking. Upper floors are accessible by elevator.

Hotel with Gym
SCAPES Hotel offers a gym for guests to have a great workout, a pool, an outdoor jacuzzi, and a Kids Zone. It is located in the heart of Pahang's hill country.

4-Star Hotel
This hotel features a fitness centre, free private parking, a garden, and a restaurant. Recreational amenities include an outdoor pool and a fitness center. It also offers complimentary wireless internet access and concierge services.

Hotel with Outdoor Pool
SCAPES Hotel offers multiple outdoor pools, including a lagoon-style pool, and a hot tub for relaxation. They have a heated swimming pool suitable for all ages, which is a highlight for guests. The hotel also provides rooms with pool views.

Room Types
Deluxe Twin Room This twin room features a pool with a view. Featuring free toiletries, this twin room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned twin room features a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box as well as pool views. The unit has 2 beds.

Deluxe King Room This double room's special feature is the pool with a view. The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bidet. This double room features a wardrobe, a safe deposit box, a flat-screen TV and pool views. The unit offers 1 bed.

Deluxe Triple Room Guests will have a special experience as this triple room provides a pool with a view. Offering free toiletries, this triple room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned triple room offers a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box as well as pool views. The unit offers 2 beds.

Deluxe Quadruple Room This quadruple room's standout feature is the pool with a view. Offering free toiletries, this quadruple room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box as well as pool views. The unit offers 2 beds.

Guest Reviews
Location
SCAPES Hotel is situated in a developing area, which offers a mix of conveniences and challenges. On the positive side, the hotel is a short drive away from useful amenities such as shops, grocery stores and a variety of restaurants. Guests find the location quiet, clean and comfortable, making it a good place for a peaceful retreat. Being near Genting Premium Outlets and other entertainment options, the hotel provides a fair balance between seclusion and access to shopping and dining, especially for those traveling by car.

However, there are significant drawbacks regarding its location. The road leading to the hotel is often described as poorly maintained, dark and filled with potholes, partially due to ongoing construction work nearby. This can make driving to the hotel challenging, especially at night. The area around the hotel is also seen as isolated, far from prime locations and difficult to access without a personal vehicle or ride-sharing services, which may be hard to find.

For those planning to explore the Genting Highlands, the distance to the key attractions can be a considerable detour. The location's seclusion might be less appealing to those seeking vibrant surroundings or easy access to services and transportation. Overall, while SCAPES Hotel offers a serene environment with nearby conveniences for those driving, guests must be prepared for the remote location and the less-than-ideal road conditions.

Breakfast
The breakfast experience at SCAPES Hotel is predominantly praised for its delicious offerings and variety. Guests consistently highlight the range of choices available, including pastries, freshly made dishes and both hot and cold food options. The croissants, in particular, receive exceptional acclaim for their taste and texture. Many appreciate the array of options catering to different taste preferences, ensuring that everyone, including children, can enjoy the meal. The breakfast buffet is noted for its freshness with dishes like nasi lemak, noodles, scrambled eggs and local specialties frequently mentioned.

Despite the overall positive sentiment, some guests feel that the menu could benefit from more variety, as it often remains unchanged day-to-day. There are comments about areas for improvement, such as ensuring all food stays warm and addressing occasional service issues like long queues or limited space. Nonetheless, the breakfast is frequently described as tasty, fulfilling and worth the price, making it a satisfying start to a guest's day. The staff's friendliness and the pleasant dining environment further enhance the morning experience at SCAPES Hotel.

Dinner
Visitors to SCAPES Hotel have mixed feelings about the dinner service. Many found the lunch menu to be splendid and enjoyed a notably pleasant candlelight dinner experience. Guests appreciated the complimentary tea and commended the restaurant for its clean and nice dinner buffet. Positive remarks include mentions of the food being nice and "tip top," with some guests highlighting the affordable and well-presented dishes. Special mention was given to the delightful chocolate moss dessert, which comes highly recommended.

However, there were also areas for improvement identified by guests. Some found the food to be very average with specific critiques on the à la carte dinner, describing it as not fresh and overly dry. Others noted limited selection and high prices by local standards, pointing out that there’s no buffet-style dinner available. Suggestions were made to enhance food decoration to match the overall quality of the dining experience.

Overall, SCAPES Hotel offers a satisfactory dining experience with room for improvements in variety, freshness and presentation.

Rooms
At SCAPES Hotel, visitors frequently highlight the rooms for their cleanliness and spaciousness, making them a major draw for those seeking comfort and modern amenities. Many guests find the rooms to be new and well-maintained, often describing them as very clean, tidy and cozy. The beds receive praise for their comfort, contributing to an overall restful stay.

The decor and interior design of the rooms are noted for being tasteful and modern with some rooms offering delightful views of the garden or mountains. The rooms are well-equipped with essentials like ironing boards, hairdryers and toiletries, enhancing the convenience for guests.

However, there are occasional drawbacks mentioned. Some guests report issues with noise due to thin walls and room doors without proper sound insulation. A few reviews indicate a lack of certain toiletries like shavers and combs, as well as minor inconveniences such as transparent glass in bathrooms and insufficient mineral water.

Despite these minor issues, the overall sentiment remains strongly positive. Guests appreciate the spacious, comfortable and clean environment, along with the modern facilities and good services provided by the friendly staff. SCAPES Hotel clearly excels in offering a pleasant and comfortable stay, making it a favorable option for travelers.

Beds
SCAPES Hotel receives generally positive feedback regarding its beds from guests. Reviewers frequently describe the beds as comfortable and clean with many highlighting the pillows and mattress quality, contributing to a pleasant stay. The beds, including double and triple options, are consistently regarded as very comfy with pillows noted for their cleanliness and support.

However, some negative feedback pertains to the firmness and size of the beds. Several guests mentioned that the pillows were often too hard or high, leading to discomfort. There were also occasional comments about stains on bed linens and noise from adjacent rooms. Despite these issues, the overall impression is that SCAPES Hotel provides a comfortable sleeping experience for most guests with well-maintained bedding and satisfactory pillow options.

Cleanliness
SCAPES Hotel appears to consistently meet high standards of cleanliness, as reflected in various positive guest reviews. The rooms are frequently described as very clean, spotless and well-maintained with cleanliness being impeccable. Guests appreciate the modern and new feel of the rooms, complemented by thorough maintenance.

In addition to the rooms, the overall environment of the hotel is kept in pristine condition, including communal areas like the gym, pool and café. The cleaning staff play a significant role in maintaining these standards with many guests noting their hospitable and welcoming nature.

While most reviews highlight the cleanliness, there were occasional mentions of areas needing improvement. A few guests noted issues like dust, hair from previous guests or mold in the bathrooms, but these appeared as exceptions rather than the norm.

Overall, SCAPES Hotel spells reliability in hygiene and upkeep, ensuring a pleasant and comfortable stay for its guests.

Staff
SCAPES Hotel receives significant praise for its friendly, polite and helpful staff across various service areas including reception, kitchen and room service. Guests repeatedly describe interactions with staff as professional and courteous, highlighting their problem-solving abilities and responsiveness. The front desk and maintenance staff are often singled out for their superb and efficient service. Positive remarks are also made about staff hospitality with frequent mentions of staff members being welcoming, smiling and attentive. However, there are occasional mentions of slow service during check-in and check-out and a few instances of unhelpful or rude behavior. Nonetheless, the general sentiment indicates that the SCAPES Hotel team is dedicated to ensuring a pleasant stay with an evident emphasis on customer service and guest satisfaction.

Wi-Fi
The Wi-Fi experience at SCAPES Hotel presents a mixed bag. For many guests, the Wi-Fi was a highlight, offering good, stable and consistent signals, contributing to a positive stay. Several guests appreciated the very fast and flawless internet connection, which further added to the hotel's charm. However, a number of reviews did highlight issues with the Wi-Fi, describing it as unstable, poor and unreliable at times. Despite the occasional connectivity problems, the generally positive feedback about the Wi-Fi reflects favorably on the hotel, but it suggests that improvements could ensure consistently excellent service for all guests. The TV service, however, had notably limited channels and some technical issues, which could detract from the overall guest experience.

Gym
The gym at SCAPES Hotel receives generally positive feedback from guests, who appreciate its good amenities and well-equipped facilities. Many guests found the gym to be clean, tidy and well-stocked with necessary equipment, making it a pleasant spot for a workout. However, some reviews indicate that the gym's accessibility could be improved, as guests sometimes need staff assistance to access it and others noted that it's not always open when needed. While the gym is not located in the same building as the pool, guests still commend the overall facility for its neatness and good layout. There were mentions of the gym being very average and needing better cleaning, but these were less frequent compared to the positive notes on its equipment and general condition. Overall, the SCAPES Hotel gym provides a decent workout environment with room for minor improvements in accessibility and maintenance.

Pool
SCAPES Hotel offers a variety of pool experiences that have garnered mixed reviews from visitors. Guests appreciate the lovely, large and clean pool, often highlighting its suitability for children and families. Many guests have praised the well-maintained environment, including the cleanliness of both the pool and its surrounding areas. The pool's integration with the gym facilities is also seen as a plus, contributing to an overall enjoyable stay.

However, several guests noted the pool is not heated and can be quite cold, particularly the adult pool. The chilliness of the pool water and surrounding area was a common concern. Additionally, the pool is shared with residents from nearby apartments, leading to occasional overcrowding and a few instances of inadequate pool etiquette and insufficient social distancing measures.

Despite these issues, families and children have generally enjoyed the pool facilities with some mentioning the availability of a daycare pool and the presence of a guard enforcing Standard Operating Procedures. While some find the pool floor area slippery and the rules for usage unclear, many still consider it a nice feature of the hotel, offering moments of fun and relaxation.

Parking
SCAPES Hotel is well-regarded for its parking facilities, offering plenty of convenience and security to its guests. The hotel provides free parking spaces that are ample and readily available, ensuring that guests seldom face difficulties finding a spot. The parking area is spacious enough to accommodate larger vehicles, which adds an extra level of comfort for those traveling in bigger cars.

Security is a strong point with 24/7 surveillance and personnel assisting guests to ensure a safe environment for their vehicles. The parking is also easy to access with efficient elevators connecting it directly to the hotel. Despite some mentions of shared parking with residences and a few comments about confusing layouts and the occasional foul smell in the basement car park, the overall sentiment remains positive due to the convenience and adequacy of the parking spaces.

The seamless parking experience makes the hotel a favorable choice for those traveling by car, significantly reducing any worries related to vehicle safety and ease of access.

Family
SCAPES Hotel emerges as an ideal destination for family stays, consistently praised as kid-friendly and convenient for families. Guests frequently highlight the family-friendly rooms and facilities, particularly noting the convenience of connecting rooms that accommodate larger family groups. The hotel's pool is a hit with children, making it a great spot for family fun and relaxation.

An outstanding feature is the ease with which parents can monitor their children, ensuring a stress-free environment for families. The spacious rooms are described as very suitable for families, comfortably fitting groups of four. Families appreciate the staff's welcoming attitude and the reliable service provided, contributing to a positive overall experience.

For those planning a family holiday or trip, SCAPES Hotel proves to be a repeatedly favored choice. With plans to return for future family trips, guests laud the hotel for its excellent service, quality family holiday offerings and the general family-friendly atmosphere it fosters. Despite a minor mention of an unsatisfactory toilet, the overwhelmingly positive feedback underscores SCAPES Hotel as a top pick for a memorable family getaway.

4 Star
SCAPES Hotel presents a blend of modern aesthetics and comfort that aligns well with its four-star rating. Guests frequently highlight the contemporary design, stylish decor and modern amenities available throughout the property, creating a visually appealing and comfortable environment. The hotel's rooms and facilities echo this modern outlook, leaving a positive impression on visitors.

Service quality at SCAPES Hotel is notable with high service levels frequently praised. While some front desk staff might come across as a bit inexperienced, the overall service remains efficient and attentive. The hotel provides useful guidelines for entertainment and business policies, which many find helpful during their stay.

The hotel offers great value for money, making it a good choice for budget-conscious travelers. While some reviews suggest that certain aspects of the hotel might be closer to a three-star rating – particularly the buffet and some hardware – the consensus reflects a positive overall experience.

SCAPES Hotel is comfortably equipped, offering a good experience that many guests find worth recommending. With high service levels and a modern appeal, it stands as a solid choice for those seeking four-star comfort and facilities at a reasonable price.

Business
SCAPES Hotel is a favorable choice for business travelers, providing a range of business amenities and facilities. The hotel offers practical meeting facilities, including a business center and a conference room, making it a reliable option for hosting business meetings. Although the meeting spaces were mentioned to be slightly small, they are designed to cater to business needs efficiently.

Business travelers will feel welcomed and can enjoy the various services tailored for them. The staff at SCAPES Hotel are consistently described as helpful and friendly, ensuring a smooth stay and quick room cleaning services. Additionally, the front desk provides necessary assistance promptly, supporting the professional environment with enforced business formalism. Overall, SCAPES Hotel emerges as a competent and accommodating option for business stays.

Accessible
Scapes Hotel stands out for its commitment to accessibility, offering good wheelchair access and accessible facilities throughout the premises. Guests noted the availability of accessible rooms, although these need to be requested in advance. The staff are particularly praised for their helpfulness and attentiveness, ensuring any room issues are quickly addressed and providing perfect customer service.

The check-in process is smooth and concierge services further enhance the accessibility experience, offering guidance as needed. While the entrance area could be more accessible and the approach road is described as narrow and dark, the overall accessibility within the hotel is well-maintained. Despite its somewhat challenging location, the hotel's accessibility features and excellent service combine to create a welcoming environment for guests with disabilities.

Outdoor Pool
SCAPES Hotel offers an outdoor pool facility that guests have found quite impressive. The pool is described as large, deep and consistently clean, providing a relaxing atmosphere for all visitors. It's a satisfying pool experience with the added benefit of being open till late for those who enjoy nighttime swims. An outdoor exercise area is conveniently located above the gym for fitness enthusiasts.

However, it's important to note that the pool is shared with residents of the adjacent Midhill apartments. While this shared usage does not seem to detract from the overall enjoyment, no towels are provided specifically for the pool area, so guests need to bring their own. Despite these minor inconveniences, the well-maintained pool and its pleasant environment make it a notable feature of SCAPES Hotel.


Yes, SCAPES Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at SCAPES Hotel.

No, SCAPES Hotel doesn't allow dogs.

Yes, parking facilities are available at SCAPES Hotel.

Yes, SCAPES Hotel has a gym.

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