Resorts World Awana
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Summary of reviewsResorts World Awana, nestled in the scenic Genting Highlands, offers guests a tranquil retreat with lush hillside surroundings and spectacular views. Its strategic location provides easy access to Genting Premium Outlets, Awana Skyway and Awana Bus Terminal, ensuring convenient transportation and shopping possibilities. Shuttles connect guests to key spots, adding to the ease of movement.
The resort's family-friendly environment, cleanliness and comprehensive facilities, including a pool and golf course, make it an attractive option for families. Guests appreciate the serene ambiance away from the busier highlands while also enjoying proximity to local food stalls and greenery. This blend of convenience, comfort and tranquility creates a favorable location for a peaceful getaway.
While breakfast offerings receive mixed reviews, many praise the delicious pastries and wide range of beverages. Suggestions for improvement focus on expanding the variety to cater to diverse tastes. Dinner options, however, garner substantial praise for their quality with standout dishes like Burgers, Gulai Kawah Tulang and good coffee and sandwiches. Lunch and dinner at the on-site restaurants generally deliver excellent service and tasty meals despite occasional issues with food variety and temperature.
Rooms at the resort vary from newly renovated to older types, but the consensus highlights clean, spacious and comfortable accommodations with beautiful natural views. Modern features like large bathrooms, cozy beds and even Netflix enhance the experience, although some guests note minor cleaning inconsistencies. Overall, the spacious, well-appointed rooms provide great value for money.
Cleanliness across the resort is generally appreciated, though some areas require more consistent housekeeping standards to improve guest satisfaction. Nonetheless, the resort maintains a good level of tidiness and hygiene overall.
The staff at Resorts World Awana significantly elevate the guest experience with their friendliness, helpfulness and accommodation. Positive interactions with the staff, from receptionists to shuttle drivers, are frequently highlighted, reinforcing the resort's welcoming atmosphere. Despite minor critiques, the majority finds the staff contribute positively to the enjoyable stay.
The fitness room and pool facilities also enhance the guest experience with the gym being well-equipped and the pools well-maintained. The heated pool is particularly appreciated, although it is only heated on weekends and public holidays.
While the free Wi-Fi receives criticism for being slow and unreliable, which could be a drawback for those needing a stable internet connection, it does not overshadow the hotel's main selling points—comfort, scenery and excellent service. Parking, considered expensive and somewhat inconvenient, could benefit from better signage and accessibility improvements.
Although currently not fully operational, the resort's golf facilities add another layer of appeal for guests, showcasing future potential. The commendable bed comfort ensures a restful night's sleep, rounding out the positive aspects of a stay at Resorts World Awana.
Overall, Resorts World Awana offers a serene and scenic retreat with excellent service, comfortable accommodations and various facilities, making it a desirable choice for families seeking relaxation and convenience in Genting Highlands.
Categories
The resort's family-friendly environment, cleanliness and comprehensive facilities, including a pool and golf course, make it an attractive option for families. Guests appreciate the serene ambiance away from the busier highlands while also enjoying proximity to local food stalls and greenery. This blend of convenience, comfort and tranquility creates a favorable location for a peaceful getaway.
While breakfast offerings receive mixed reviews, many praise the delicious pastries and wide range of beverages. Suggestions for improvement focus on expanding the variety to cater to diverse tastes. Dinner options, however, garner substantial praise for their quality with standout dishes like Burgers, Gulai Kawah Tulang and good coffee and sandwiches. Lunch and dinner at the on-site restaurants generally deliver excellent service and tasty meals despite occasional issues with food variety and temperature.
Rooms at the resort vary from newly renovated to older types, but the consensus highlights clean, spacious and comfortable accommodations with beautiful natural views. Modern features like large bathrooms, cozy beds and even Netflix enhance the experience, although some guests note minor cleaning inconsistencies. Overall, the spacious, well-appointed rooms provide great value for money.
Cleanliness across the resort is generally appreciated, though some areas require more consistent housekeeping standards to improve guest satisfaction. Nonetheless, the resort maintains a good level of tidiness and hygiene overall.
The staff at Resorts World Awana significantly elevate the guest experience with their friendliness, helpfulness and accommodation. Positive interactions with the staff, from receptionists to shuttle drivers, are frequently highlighted, reinforcing the resort's welcoming atmosphere. Despite minor critiques, the majority finds the staff contribute positively to the enjoyable stay.
The fitness room and pool facilities also enhance the guest experience with the gym being well-equipped and the pools well-maintained. The heated pool is particularly appreciated, although it is only heated on weekends and public holidays.
While the free Wi-Fi receives criticism for being slow and unreliable, which could be a drawback for those needing a stable internet connection, it does not overshadow the hotel's main selling points—comfort, scenery and excellent service. Parking, considered expensive and somewhat inconvenient, could benefit from better signage and accessibility improvements.
Although currently not fully operational, the resort's golf facilities add another layer of appeal for guests, showcasing future potential. The commendable bed comfort ensures a restful night's sleep, rounding out the positive aspects of a stay at Resorts World Awana.
Overall, Resorts World Awana offers a serene and scenic retreat with excellent service, comfortable accommodations and various facilities, making it a desirable choice for families seeking relaxation and convenience in Genting Highlands.
Resort near Golf Courses
This resort features an 18-hole golf course designed by Parslow & Winter Golf Design, situated 3,100 feet above sea level within the resort grounds. The course offers a challenging experience with undulating fairways and tricky greens, nestled within a protected biopark. It also offers golf packages with green fees and buggy included.
Resort Taking Steps Towards Sustainability
As part of Genting Malaysia, this resort is involved in the company's sustainability efforts which include managing energy, waste, and water. It has also hosted a Sustainable Food Camp event.
Resort for Honeymoon
With its location in Genting Highlands, this resort provides various recreational activities and a relaxing environment. The resort's amenities and scenic views contribute to a memorable honeymoon.
Resort with Swimming Pool
The resort features a swimming pool and offers a range of recreational activities. This makes it suitable for both relaxation and activities.
Outdoor Pool
Resort with Parking
Resorts World Awana, being a resort, offers extensive parking facilities designed to accommodate a large number of guests. Its infrastructure supports convenient and accessible parking for visitors.
Resort with Gym
This resort provides a fitness center, allowing guests to engage in physical activity amidst the cool climate of Genting Highlands. The gym offers standard equipment for a comprehensive workout.
4-Star Resort
This resort offers a golf course, outdoor tennis courts, and an outdoor pool. It provides complimentary wireless internet access, gift shops, and wedding services, with a complimentary shuttle to nearby theme parks. It has multiple dining options and a poolside bar.
Resort with Outdoor Pool
Resorts World Awana provides an outdoor pool for guests to enjoy a relaxing stay. The hotel also offers a heated outdoor swimming pool, allowing guests to swim comfortably in the cool weather.
Romantic Resort
Guest Reviews
Nestled in the serene and scenic Genting Highlands, Resorts World Awana boasts an excellent location that offers guests a peaceful retreat away from the hustle and bustle. The hotel is strategically situated between lush hills, providing a cozy environment and beautiful views from the rooms. Its proximity to the Genting Premium Outlets (GPO), Awana Skyway and Awana Bus Terminal makes it convenient for guests to access shopping, transportation and various attractions.
Frequent shuttle bus services ensure easy movement to and from these key spots, allowing guests to enjoy their stay without the stress of transportation. The hotel's location is particularly appreciated by those who prefer a quieter ambiance, as it is not located right at the top of the highlands, which can sometimes be crowded.
The resort is also favored for its family-friendly environment, cleanliness and comprehensive facilities, including a swimming pool and golf course. For those looking to explore local food stalls and the surrounding greenery, the location offers plenty of options within walking distance.
Overall, Resorts World Awana is an ideal choice for those seeking a blend of convenience, comfort and tranquility in Genting Highlands.
The breakfast experience at Resorts World Awana has received mixed reviews from guests. Positively, many guests found the breakfast to be good, delicious and tasty, particularly enjoying the delicious pastries at Ayu Garden and the wide range of beverages available at the buffet. Some highlighted the beautiful and comfortable breakfast scenery, adding to the overall pleasant dining experience.
However, several guests noted that the breakfast spread lacked variety and could benefit from more options. There were comments about the breakfast menu being repetitive over consecutive days and suggestions for adding more continental and Arabic dishes to cater to a diverse clientele.
A portion of guests expressed that the breakfast did not meet their expectations, citing limited options and comparisons to a school canteen. Some found the breakfast to be not worth the additional cost, mentioning that the quality and selection could be improved. There were also logistical issues noted, such as the breakfast area getting too busy and being a "madness" if not visited early.
While some guests missed having a buffet breakfast and were disappointed by the a la carte offerings, others appreciated the inclusion of buffet breakfast in their package. Overall, while the breakfast at Resorts World Awana has its merits, there is significant room for enhancement to meet the diverse preferences and expectations of all guests.
Resorts World Awana offers a diverse dining landscape with several noteworthy highlights. Diners can anticipate excellent service and delicious meals, especially at the Ayu and Awana Garden Restaurants. While some visitors rave about the home-cooked quality and fantastic food options, there are areas needing improvement.
Burgers and poolside dining receive positive remarks and the Gulai Kawah Tulang dish garners specific praise for its exceptional taste. Coffee and sandwiches are rated highly, providing a pleasant culinary experience. The lobby’s restaurants also serve commendable food in a comfortable dining setting. The provision of hot and cold water dispensers outside rooms is a thoughtful touch for convenience.
However, some guests feel the food variety at Ayu Awana has diminished and that the food occasionally arrives cold or poorly cooked. Additionally, the restaurant staff’s friendliness varies and food prices are often perceived as too high. There’s room for improvement regarding the Argentinian steak, which did not meet expectations for some diners.
Overall, while there are areas to enhance, Resorts World Awana generally offers an enjoyable dining experience with excellent service and several standout dishes.
Resorts World Awana offers a variety of room experiences, ranging from newly renovated and spacious accommodations to older, less modern ones. Guests frequently highlight the spaciousness and comfort of the rooms, along with the cleanliness and delightful views, especially those overlooking nature where squirrels and other wildlife can be observed from the balconies. Many rooms are modern with some boasting additional comforts like large bathrooms, cozy beds and even Netflix. However, some guests note issues such as dust accumulation, insufficient cleaning and occasional problems with air conditioning and ventilation.
Despite these inconsistencies, guests generally find the rooms comfortable and the size adequate for families. The recently refurbished rooms particularly stand out for their modern interiors and cleanliness. Rooms often come with the added perk of large beds and ample floor space, making them ideal for larger groups.
The hotel's ongoing renovations mean that not all rooms are up to the same standard with some older rooms featuring dated furniture and worn-out paint. Overall, while there are areas for improvement, many visitors find the accommodations to offer good value for money, striking a balance between comfort and practicality. The views, tranquility and spaciousness of the rooms, along with other amenities like the well-equipped fitness room and pool (though sometimes reserved for private parties), complete the experience at Resorts World Awana.
Resorts World Awana consistently receives high praise for its beds, which are frequently described as being very comfortable. Guests appreciate the great quality sheets and the large, soft mattresses which contribute to a restful sleep. Many reviews highlight the presence of spacious double queen size beds with guests noting they are both comfortable and accommodating.
The size and comfort of the beds seem to be a recurring theme and guests often mention enjoying the big, comfy and thick high beds. The pillows also receive positive remarks for their comfort, enhancing the overall sleep experience. Despite a few mentions of minor issues like ants and noise, the main takeaway is that the beds at Resorts World Awana significantly contribute to a good night's sleep and a pleasant stay.
Resorts World Awana has garnered mixed reviews about its cleanliness, although many guests have highlighted positive aspects. The rooms generally present a clean and pleasant atmosphere with several guests noting that they are spacious, tidy and even newly refurbished in some instances. Public facilities, the environment and specific areas like bathrooms are frequently mentioned as clean, contributing to an overall decent experience.
However, there are recurring concerns regarding the attention to cleaning details. Common issues include dust accumulation, dirty drinking water and inadequately cleaned shower areas. Some guests mentioned that housekeeping could do better with maintaining cleanliness, replacing used necessities and respecting the "do not disturb" signs. Instances of dirty hallways, smelly toilets and ashy floors were also reported, pointing to areas needing improvement.
Despite the occasional oversight, many guests appreciated the clean towels and the overall tidiness at check-in. The hotel’s cleanliness enjoys notable highlights but would benefit from more consistent housekeeping standards to ensure a uniformly clean experience for all guests.
Resorts World Awana boasts a welcoming and family-oriented atmosphere, significantly enhanced by its staff, who are consistently described as friendly, helpful and accommodating. Many visitors appreciate the high level of friendliness and service provided, noting that the staff are polite, exceptionally helpful and always ready to assist. Several reviews highlight specific positive encounters with staff, from front desk receptionists to shuttle drivers, emphasizing consistent courtesy and a service-oriented attitude.
The availability of a free shuttle service to premium outlets is a notable convenience, frequently mentioned and praised by guests. Despite some critiques regarding inconsistency in check-in information and a few less favorable interactions primarily with restaurant and reception staff, the majority of reviews reflect positively on the personnel.
Hotel management seems responsive to issues with good service recovery noted, specifically mentioning Manager Paul. While there are areas for improvement in customer service, particularly involving some restaurant staff and service attitudes, the general impression remains that the staff at Resorts World Awana contribute positively to the overall guest experience.
Guests find the lobby a comfortable place to relax and amenities like free Netflix add to the enjoyment. In conclusion, while there may be occasional hiccups, the staff's friendliness and helpfulness play a crucial role in making the stay pleasant for guests at Resorts World Awana.
Resorts World Awana offers a spacious and comfortable stay for its guests, but the experience comes with significant challenges regarding internet connectivity. Visitors frequently mention that the hotel's Wi-Fi is often slow and the internet connection can be weak. The absence of in-room Wi-Fi compels guests to visit the lobby area to access the internet, which is also described as weak. Additionally, activities that require a stable connection, such as watching TV, may prove frustrating due to poor Wi-Fi capabilities. As a result, those relying heavily on internet access may find this aspect of the hotel unsatisfactory. Besides connectivity issues, the hotel's remote location can be an inconvenience for guests without a private vehicle since public transport options do not reach the hotel compound. Despite these drawbacks, the hotel's spacious rooms receive positive remarks, providing a pleasant space to relax.
The gym at Resorts World Awana receives high praise for being well-equipped and nicely maintained with guests appreciating the new facilities. Many guests expressed love for the gym and found it to be a pleasant addition to their stay. However, some faced inconvenience as the gym was closed for renovations during their visit and noted the need for better communication regarding access procedures. Overall, the gym, along with other amenities like the swimming pool, contributes positively to the guest experience.
Resorts World Awana boasts a variety of pool options that guests find particularly enjoyable. The highlight for many is the heated pool, although it is worth noting that heating is only available on weekends and public holidays. The main swimming pool is described as nice, spacious and well-maintained. Families appreciate the spacious children's pool and the fun activities and games available for kids. Another standout feature is the pool located by the bar, which provides a conducive environment for relaxation and enjoyment.
While some reviews mention temporary closures or maintenance issues, such as renovation work around the lift area and occasional lack of heating, overall feedback about the pool facilities tends to be positive. The Ayu Awana area, adjacent to the pool, is also frequently praised for its ambiance and live band performances at night. Guests find the combination of a pleasant pool experience and good food from the on-site restaurant particularly appealing.
The management's attentiveness to guest requests and the quality of additional amenities, like free transport and great quality sheets, further enhance the overall experience at the pool area. Despite some minor inconveniences, the well-maintained and enjoyable pool facilities at Resorts World Awana contribute to a pleasant stay for many visitors.
Resorts World Awana offers a mixed experience when it comes to parking. A consistent complaint across reviews is that parking is not free and can be quite expensive with charges of RM18 per entry or RM12 per day mentioned. Guests need to pay for parking and the hotel does not provide complimentary parking. Some reviews note the costliness of parking, which adds a significant expense to one's stay.
The location and structure of the parking facilities also draw criticism. It’s described as being a bit far from the hotel lobby, necessitating a walk that may not be convenient for guests with luggage or children. Some guests have found the parking complex complicated, lacking proper signage and generally inconvenient. Certain aspects, such as having no shade and a not user-friendly pedestrian route, have been pointed out, making the parking experience less than ideal.
Despite these issues, there are positive remarks about the proximity of parking to the hotel for those who managed to find close spots and the parking being generally easy to use once learned. However, improvements in direction clarity and accessibility, such as introducing a buggy service for easier mobility and better signage, are suggested by the guests.
Resorts World Awana boasts a scenic location surrounded by lush greenery, making it an attractive option for nature and golf enthusiasts alike. Although the property is situated beside a golf course, it seems that the golfing facilities are currently not fully operational with mentions of the course being incomplete or closed. This might be a temporary inconvenience for avid golfers. Nevertheless, the resort shows significant potential to develop into a top-notch golfing destination. For dining, guests highly praise the halal-certified Jom Makan Restaurant for its great food and drink options. While the golf amenities are in need of improvement, the beautiful setting and promising possibilities suggest a bright future for golfing experiences at this resort.
Resorts World Awana is commonly acknowledged as a good four-star hotel that boasts a charming, romantic place set in a natural environment. Many visitors appreciate its beautiful and comfortable rooms, which feature high ceilings. It's recognized as a nice family destination with four-star facilities. While the hotel maintains a general four-star reputation, some guests feel the service quality falls short of this standard. Concerns include the need for staff improvement, parking fees and a sense that the hotel has aged without maintaining past quality. Despite these drawbacks, its overall four-star status is widely upheld.
Resorts World Awana boasts an outdoor swimming pool that caters to all guests, offering a spacious and well-maintained area for relaxation and recreation. It features a hydroponics, vegetable pool and is often highlighted for its nice view, which can be admired even from some rooms. The pool area includes amenities like a water dispenser and occasional special events, such as the FlyFm pool party. Although some reviews mentioned that the water is not heated and is of normal temperature, it remains a favorable spot due to its generous size and overall quality. Additionally, guests can enjoy the convenience of a free cable car and shuttle bus service, enhancing their stay at the resort.
Resorts World Awana offers a romantic getaway characterized by its beautiful views of the hills and serene atmosphere. Guests appreciate the picturesque scenery, particularly the stunning vistas from the balcony, adding to the overall romantic feel of the stay. Mornings are especially charming with a fantastic view to enjoy, while the clouds at night enhance the romantic ambiance. The rooms are described as very comfortable with thoughtful touches such as an excellently positioned shower knob and the convenience of television subtitles. Visitors have created wonderful memories over the years, emphasizing the resort's lasting appeal for romantic stays.
Location Show Map
Location
Frequent shuttle bus services ensure easy movement to and from these key spots, allowing guests to enjoy their stay without the stress of transportation. The hotel's location is particularly appreciated by those who prefer a quieter ambiance, as it is not located right at the top of the highlands, which can sometimes be crowded.
The resort is also favored for its family-friendly environment, cleanliness and comprehensive facilities, including a swimming pool and golf course. For those looking to explore local food stalls and the surrounding greenery, the location offers plenty of options within walking distance.
Overall, Resorts World Awana is an ideal choice for those seeking a blend of convenience, comfort and tranquility in Genting Highlands.
Breakfast
However, several guests noted that the breakfast spread lacked variety and could benefit from more options. There were comments about the breakfast menu being repetitive over consecutive days and suggestions for adding more continental and Arabic dishes to cater to a diverse clientele.
A portion of guests expressed that the breakfast did not meet their expectations, citing limited options and comparisons to a school canteen. Some found the breakfast to be not worth the additional cost, mentioning that the quality and selection could be improved. There were also logistical issues noted, such as the breakfast area getting too busy and being a "madness" if not visited early.
While some guests missed having a buffet breakfast and were disappointed by the a la carte offerings, others appreciated the inclusion of buffet breakfast in their package. Overall, while the breakfast at Resorts World Awana has its merits, there is significant room for enhancement to meet the diverse preferences and expectations of all guests.
Dinner
Burgers and poolside dining receive positive remarks and the Gulai Kawah Tulang dish garners specific praise for its exceptional taste. Coffee and sandwiches are rated highly, providing a pleasant culinary experience. The lobby’s restaurants also serve commendable food in a comfortable dining setting. The provision of hot and cold water dispensers outside rooms is a thoughtful touch for convenience.
However, some guests feel the food variety at Ayu Awana has diminished and that the food occasionally arrives cold or poorly cooked. Additionally, the restaurant staff’s friendliness varies and food prices are often perceived as too high. There’s room for improvement regarding the Argentinian steak, which did not meet expectations for some diners.
Overall, while there are areas to enhance, Resorts World Awana generally offers an enjoyable dining experience with excellent service and several standout dishes.
Rooms
Despite these inconsistencies, guests generally find the rooms comfortable and the size adequate for families. The recently refurbished rooms particularly stand out for their modern interiors and cleanliness. Rooms often come with the added perk of large beds and ample floor space, making them ideal for larger groups.
The hotel's ongoing renovations mean that not all rooms are up to the same standard with some older rooms featuring dated furniture and worn-out paint. Overall, while there are areas for improvement, many visitors find the accommodations to offer good value for money, striking a balance between comfort and practicality. The views, tranquility and spaciousness of the rooms, along with other amenities like the well-equipped fitness room and pool (though sometimes reserved for private parties), complete the experience at Resorts World Awana.
Beds
The size and comfort of the beds seem to be a recurring theme and guests often mention enjoying the big, comfy and thick high beds. The pillows also receive positive remarks for their comfort, enhancing the overall sleep experience. Despite a few mentions of minor issues like ants and noise, the main takeaway is that the beds at Resorts World Awana significantly contribute to a good night's sleep and a pleasant stay.
Cleanliness
However, there are recurring concerns regarding the attention to cleaning details. Common issues include dust accumulation, dirty drinking water and inadequately cleaned shower areas. Some guests mentioned that housekeeping could do better with maintaining cleanliness, replacing used necessities and respecting the "do not disturb" signs. Instances of dirty hallways, smelly toilets and ashy floors were also reported, pointing to areas needing improvement.
Despite the occasional oversight, many guests appreciated the clean towels and the overall tidiness at check-in. The hotel’s cleanliness enjoys notable highlights but would benefit from more consistent housekeeping standards to ensure a uniformly clean experience for all guests.
Staff
The availability of a free shuttle service to premium outlets is a notable convenience, frequently mentioned and praised by guests. Despite some critiques regarding inconsistency in check-in information and a few less favorable interactions primarily with restaurant and reception staff, the majority of reviews reflect positively on the personnel.
Hotel management seems responsive to issues with good service recovery noted, specifically mentioning Manager Paul. While there are areas for improvement in customer service, particularly involving some restaurant staff and service attitudes, the general impression remains that the staff at Resorts World Awana contribute positively to the overall guest experience.
Guests find the lobby a comfortable place to relax and amenities like free Netflix add to the enjoyment. In conclusion, while there may be occasional hiccups, the staff's friendliness and helpfulness play a crucial role in making the stay pleasant for guests at Resorts World Awana.
Wi-Fi
Gym
Pool
While some reviews mention temporary closures or maintenance issues, such as renovation work around the lift area and occasional lack of heating, overall feedback about the pool facilities tends to be positive. The Ayu Awana area, adjacent to the pool, is also frequently praised for its ambiance and live band performances at night. Guests find the combination of a pleasant pool experience and good food from the on-site restaurant particularly appealing.
The management's attentiveness to guest requests and the quality of additional amenities, like free transport and great quality sheets, further enhance the overall experience at the pool area. Despite some minor inconveniences, the well-maintained and enjoyable pool facilities at Resorts World Awana contribute to a pleasant stay for many visitors.
Parking
The location and structure of the parking facilities also draw criticism. It’s described as being a bit far from the hotel lobby, necessitating a walk that may not be convenient for guests with luggage or children. Some guests have found the parking complex complicated, lacking proper signage and generally inconvenient. Certain aspects, such as having no shade and a not user-friendly pedestrian route, have been pointed out, making the parking experience less than ideal.
Despite these issues, there are positive remarks about the proximity of parking to the hotel for those who managed to find close spots and the parking being generally easy to use once learned. However, improvements in direction clarity and accessibility, such as introducing a buggy service for easier mobility and better signage, are suggested by the guests.
Golf
4 Star
Outdoor Pool
Romantic
Yes, Resorts World Awana has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Resorts World Awana.
No, Resorts World Awana doesn't allow dogs.
Yes, parking facilities are available at Resorts World Awana.
Yes, Resorts World Awana has a gym.
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