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Pestana Carlton Madeira Ocean Resort Hotel

Funchal , Largo António Nobre (Show on Map)

8.3

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Pestana Carlton Madeira Ocean Resort Hotel is a mixed bag according to guest reviews. While the location is a highlight with great views of the sea and close proximity to the center of Funchal, the hotel's amenities and facilities receive mixed reviews. The breakfast buffet offers a diverse selection of food, but some guests note shortcomings in quality and organization. The rooms are spacious and comfortable with stunning ocean views, but some are outdated and in need of renovations. The cleanliness of the hotel is also a mixed bag with some guests reporting issues with room cleaning and public spaces needing refurbishment. However, the hotel staff receives exceptional praise for their friendliness and helpfulness. The outdoor pool area is a must-see with saltwater and Atlantic Ocean access, but the hotel's luxury rating falls short for some guests due to outdated facilities and lack of attention to detail. Overall, the Pestana Carlton Madeira Ocean Resort Hotel offers a decent level of comfort and a great location for a pleasant vacation in Funchal.
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Luxury Hotel

Hotel near The Beach

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool Children's Pool Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

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5-Star Hotel

Hotel with Outdoor Pool

Hotel with Children's Pool

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Classic Twin Room with City View Offers views of Funchal. Please note that this room can not accommodate extra beds.

Classic Family Room (2 Adults + 2 Children) This room can accommodate 2 adults and 2 children up to 12 years old.

Classic Twin Room with Bay or Sea View Offers panoramic views of the Atlantic Ocean. Please note that this room can not accommodate extra beds.

Junior Suite The Suite Junior offers a view of the pool, the garden or the Atlantic Ocean.

Classic Twin Room with Pool View Offers views of the hotel's swimming pool. Please note that this room can not accommodate extra beds.

Suite Spacious suite featuring a separate seating area with sofa.

Triple Family Room The spacious family room provides air conditioning, a minibar, a balcony with mountain views as well as a private bathroom featuring a bath. The unit offers 3 beds.

Quadruple Family Room The spacious family room offers air conditioning, a minibar, a balcony with mountain views as well as a private bathroom boasting a bath. The unit has 3 beds.

Junior Triple Suite This suite comprises 1 bedroom and 1 bathroom with a bath and free toiletries. Featuring a balcony, this suite also provides air conditioning, a minibar, and a flat-screen TV with cable channels. The unit offers 3 beds.

Junior Quadruple Suite This suite comes with 1 bedroom and 1 bathroom with a bath and free toiletries. Boasting a balcony, this suite also features air conditioning, a minibar, and a flat-screen TV with cable channels. The unit has 3 beds.

Triple Suite This spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite features parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, a minibar, as well as a tea and coffee maker. The unit offers 3 beds.

Quadruple Suite This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite features parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, a minibar, as well as a tea and coffee maker. The unit offers 4 beds.

Junior Suite (2 Adults + 2 Children) This suite features 1 bedroom and 1 bathroom with a bath and free toiletries. Boasting a balcony, this suite also features air conditioning, a minibar, and a flat-screen TV with cable channels. The unit has 3 beds.

Suite (2 Adults + 2 Children) This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite has parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, a minibar, as well as a tea and coffee maker. The unit has 3 beds.

Superior Twin Room with Sea View This air-conditioned twin room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with sea views. The unit has 2 beds.

Superior Junior Suite (2 Adults + 2 Children) Offering free toiletries and bathrobes, this suite includes a private bathroom with a bath, a hairdryer and slippers. The spacious air-conditioned suite offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a wardrobe. The unit offers 3 beds.

About Pestana Carlton Madeira Ocean Resort Hotel

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Guest Reviews

8.3

Very Good

Location

The Pestana Carlton Madeira Ocean Resort Hotel has a great location with fabulous views of the sea. It is close to the center of Funchal with good transport connections and within walking distance of the main tourist attractions, shops, restaurants and bars. Guests appreciate the hotel's amenities and its convenient access to the ocean. The hotel is also well-situated for exploring the city and the surrounding area with car rental available nearby. Rooms are spacious, comfortable and offer stunning views of the ocean. Overall, the location is one of the highlights of the hotel and makes it a perfect spot to enjoy a pleasant vacation in Funchal.

Breakfast

The breakfast at Pestana Carlton Madeira Ocean Resort Hotel is a mixed bag according to guest reviews. Some found the fresh juice to be watered down, while others praised the breakfast buffet for its variety and quality dishes. The diverse selection of food, fresh juices and fruits made it easy for guests to find something they liked. A lot of guests were impressed with the excellent environment and view of the sea during breakfast. However, there were some negative comments mentioning low-quality food, lack of organization and missing cutlery and dishes. In summary, the breakfast is worth trying, as there is a lot of variety, fresh food and great views, but be prepared for some shortcomings.

Rooms

The Pestana Carlton Madeira Ocean Resort Hotel offers a mixed bag of rooms with some being spacious and comfortable, featuring great views from high floors or balconies, while others are outdated and in need of renovations. Some rooms have issues such as dirty carpets, insect infestations or poor soundproofing. However, there are some lovely rooms with well-equipped bathrooms, ample storage space and comfortable beds. Some rooms also come with beautiful ocean views. Some guests reported issues with room cleaning and outdated furniture. Overall, the rooms offer a decent level of comfort, but the hotel could benefit from some updates to match its 5-star rating.

Beds

Guests at Pestana Carlton Madeira Ocean Resort Hotel have mixed feelings about the beds in the rooms. Some guests found the beds to be comfortable and even praised the sofa bed. However, other guests complained that the beds were too hard and uncomfortable with some even mentioning feeling the springs in the mattress. One guest noted that they specifically requested two separate beds but were given a uncomfortable couch instead. Additionally, some guests found the pillows to be too lumpy or hard. Overall, guests may want to check the bed situation before booking a stay at Pestana Carlton Madeira Ocean Resort Hotel.

Cleanliness

Guests have mixed opinions on the cleanliness of the Pestana Carlton Madeira Ocean Resort Hotel. While some found the hotel to be very clean and tidy, others reported lack of cleanliness in their rooms, such as spider webs, ants and insects and worn and stained carpets and furniture. Guests mentioned that the public spaces are generally clean, but some areas like the restaurant, tennis courts and children's playground need refurbishment. Housekeeping was noted to be inconsistent with some guests reporting the lack of attention to details like refilling toilet paper. However, some guests praised the hotel for its excellent cleaning service and maniacal attention to cleanliness. The pool areas were always well-maintained and not crowded. Overall, the hotel staff received praise for their friendliness and helpfulness.

Staff

The staff of Pestana Carlton Madeira Ocean Resort Hotel receives exceptional praise from guests, being described as friendly, professional, helpful and accommodating. Special mentions are made for individual staff members, such as Gonçalo at the reception and the housekeeping team. The hotel service is said to be outstanding with excellent advice given by staff members. However, some guests note that the check-in process can be slow and certain members of the reception staff could be more amicable. Nonetheless, the majority of reviews describe the staff as attentive, competent and eager to serve with some going the extra mile to make guests feel special, such as preparing a surprise champagne and birthday card. Despite the hotel's aging infrastructure, the warmth and professionalism of the staff make it a pleasant stay for guests.

Wi-Fi

While the Pestana Carlton Madeira Ocean Resort Hotel boasts of great views and location, guests have reported poor wifi connectivity in their rooms. Some guests have even found it surprising that a 5-star hotel lacks a strong wifi signal in this day and age. A few have mentioned unstable and weak connections, while others report little to no wifi at all. However, there are some positive reviews about the wifi being fast and uninterrupted, so it may depend on the specific room or location within the hotel.

Pool

The Pestana Carlton Madeira Ocean Resort Hotel has a variety of pools, including indoor and outdoor options. While some guests mention that the indoor pools close early and can be cold, others rave about the incredible pools, including saltwater and heated options with good access to the Atlantic Ocean. Sun loungers are plentiful, although some guests note that they could be more comfortable. Accessible children's pools and ocean swimming areas make this a great option for families and the outdoor pool area offers fantastic views. Overall, this hotel's pool facilities receive positive reviews with some guests describing them as 5-star options.

Parking

According to guest reviews, the parking situation at Pestana Carlton Madeira Ocean Resort Hotel is a mixed bag. Some guests praised the free parking, which was a pleasant surprise, while others found it to be a nightmare. The lower car park was noted to be tight with not enough spaces and the access to it was described as terrible with a steep slope making it difficult to park larger cars. Some guests mentioned that the parking lot was just a vacant lot and not up to their standards. However, a few guests were able to find a spot and appreciated the fact that it was free. Overall, while the hotel does offer free parking, guests may find it to be limited in space, poorly accessible or too much of a hassle to deal with.

Family

The Pestana Carlton Madeira Ocean Resort Hotel is an ideal spot for families looking for a relaxing vacation. Many reviews mention the family-friendly atmosphere at the hotel with multiple guests traveling with children. However, some guests did report issues such as lack of cleanliness and limited entertainment for kids. It's worth noting that there are indoor pool restrictions for children, so it's important to inquire before booking. Despite some hiccups, families with young kids enjoyed the safe entry to the sea and the great pool options, including a children's pool. Plus, the hotel's location makes it easy to access various restaurants and activities within walking distance. Overall, families had great vacations at the Pestana Carlton Madeira Ocean Resort Hotel.

5 Star

The Pestana Carlton Madeira Ocean Resort Hotel has mixed reviews from guests. Some rave about the exceptional staff and excellent service, calling it one of the best hotels they've stayed in. However, others found the lack of working heating and outdated facilities disappointing for a supposed 5-star hotel. Several guests noted the need for renovations and updates and some were unhappy with the cleanliness or comfort of their rooms. Many were unimpressed with the breakfast and the use of frozen potatoes for a high-end hotel. Despite the hotel's rating, some guests felt it fell short of true luxury standards. However, others had a fantastic stay and wholeheartedly recommend the hotel.

Outdoor Pool

The outdoor pool at Pestana Carlton Madeira Ocean Resort Hotel is a highlight for many guests. With saltwater and Atlantic Ocean access, belle, bellissime and fantastic are just a few of the words used to describe the stunning pool areas. Even in February, guests were impressed with the beauty of the outdoor swimming pools and the great view of the sea from the bar. For those looking for variety, there are also options for indoor pools and multiple pools to enjoy with ocean views. The pool service is also praised as top-notch. Overall, the outdoor pool area is a must-see for visitors to this hotel.

Luxury

The Pestana Carlton Madeira Ocean Resort Hotel is a mixed bag according to guest reviews. Some people found the staff exceptional and had excellent service, while others found the hotel to be a disappointment for a 5-star hotel. Multiple reviews mentioned that the hotel is old and outdated and some even found cleanliness issues in their rooms. However, there were positive reviews mentioning a fantastic and stupendous hotel. The main complaint guests had was that the hotel did not match up to their expectations of a luxury 5-star experience. Regardless, the hotel offers free outdoor parking but requires validation from reception each time guests take their car out. Additionally, some reviewers found the pool lounges limited and dated.

Yes, Pestana Carlton Madeira Ocean Resort Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool, Outdoor Pool.

Yes, a spa is available at Pestana Carlton Madeira Ocean Resort Hotel.

Yes, Pestana Carlton Madeira Ocean Resort Hotel welcomes dogs.

Yes, parking facilities are available at Pestana Carlton Madeira Ocean Resort Hotel.

Yes, Pestana Carlton Madeira Ocean Resort Hotel has a gym.

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