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Summary of reviewsCity Express Junior by Marriott Tuxtla Gutierrez Poliforum provides a practical and convenient lodging experience, particularly appreciated by budget-conscious travelers. Its prime location offers easy access to major routes, proximity to the airport, and nearby shopping centers, making it ideal for business travelers, sports enthusiasts, and tourists alike. Many guests value its strategic placement, which strikes a balance between tranquility and convenience, including close access to public transportation.
The hotel's staff is often praised for their exceptional service, being described as friendly, attentive, and efficient. This level of hospitality significantly enhances the guest experience, although some suggest minor improvements in staff training would be beneficial.
Rooms are commonly noted for their cleanliness and comfortable beds, ensuring a restful stay. However, they are described as small with cramped bathrooms and occasional musty odors, leaving room for potential upgrades. The comfortable beds receive positive feedback, although there is a desire for improvements in pillow quality and offering larger bed sizes.
While the breakfast is appreciated for being included, guests express a wish for more variety and better replenishment due to its basic nature and sometimes crowded area. Cleanliness overall is commendable, with a few mentions of areas requiring more consistent upkeep, particularly bathrooms and linens.
The Wi-Fi service is mixed, with some guests experiencing good connectivity while others report instability. Despite these inconsistencies, the hotel remains a highly recommended, cost-effective choice for those valuing simplicity and proximity, providing essential comfort and amenities for a brief stay.
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