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Summary of reviewsCrowne Plaza Edison by IHG is a well-regarded hotel nestled in a quiet and peaceful neighborhood, offering a prime location that is both convenient and centrally situated. The hotel is ideally positioned close to essential destinations such as the airport and train station, making travel seamless. Guests appreciate its proximity to shopping venues, business districts, and local attractions, complemented by easy access to diverse dining options. The calm and clean surroundings provide a peaceful retreat after a day of activities, ensuring a memorable and convenient stay.
Breakfast at Crowne Plaza Edison is generally considered a pleasant experience, with guests praising the selection, quality, and variety of offerings that often exceed typical American standards. The friendly and efficient staff, including Judy from Taiwan, contribute to a positive dining atmosphere. Despite minor concerns regarding pricing and vegetarian options, breakfast remains a noteworthy part of the visit, enhanced by attentive and personable service.
The hotel is celebrated for its spacious and beautifully maintained rooms, frequently noted for their generous size and super clean condition. Guests enjoy a tranquil environment with low noise levels, even during peak times. The courteous staff and efficient cleaning services further enhance the experience, ensuring rooms meet high standards and provide a cozy ambiance.
Exceptional cleanliness is a hallmark of Crowne Plaza Edison, with guests highlighting the hotel's pristine condition. From the inviting decor of the lobby to the well-maintained guest rooms, the hotel offers an organized and comfortable environment. The beds contribute to this restful stay, providing fluffy and extremely comfortable sleeping arrangements that guests find among the best in any hotel.
The staff at Crowne Plaza Edison plays a pivotal role in creating an enjoyable stay, consistently praised for their blend of professionalism and hospitality. They are described as polite, friendly, and attentive, with notable individuals like Blake, Areitha, Winnie, and Olivia standing out for their dedication to guest satisfaction. This cohesive team enhances the overall experience, making guests feel truly welcome and almost like family.
Overall, Crowne Plaza Edison by IHG is well-regarded for offering excellent accommodations, a superb location, and exceptional service, making it a reliable choice for both leisure and business travelers seeking comfort and convenience. Show more
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Categories
Business Hotel
This hotel has 12,000 square feet of flexible meeting and banquet space to accommodate 200 people for social events and 300 for conferences. It has spacious rooms, free Wi-Fi, ample parking, a shuttle service, a 24-hour business center, and a fitness center.
Hotel with Gym
Crowne Plaza hotels often include well-equipped fitness centers, catering to business and leisure travelers who want to stay active.
Hotel for Honeymoon
Romantic Hotel
Accessible Hotel
4-Star Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 72 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? No
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? Yes, up to 75% of the rooms can be occupied
Does the hotel accept domestic bookings only? Yes
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
AHLA Safe Stay initiative
IHG Clean Promise
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Gym
Restaurant
Bar
Conference Rooms
Shuttle Service within 5 miles
Complimentary Lobby Coffee
Has the hotel closed during the pandemic? No
Answers last updated by Crowne Plaza Edison by IHG
Standard RoomBed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.
Standard Room with Two Queen BedsThis guestroom features a flat-screen TV, a tea & coffee maker and a work desk.
Standard King RoomThis guestroom features a flat-screen TV, a tea & coffee maker and a work desk.
Standard King Room with Mobility Accessible TubThis guestroom features a flat-screen TV, a tea & coffee maker and a work desk.
Premium King RoomThis guestroom features a flat-screen TV, a tea & coffee maker and a work desk.
Premium Queen Room with Two Queen BedsThis guestroom features a flat-screen TV, a tea & coffee maker and a work desk.
King Room - Mobility Access/Roll in Shower - Non-SmokingThis guestroom features a flat-screen TV, a tea & coffee maker and a work desk.
Standard Queen Room with Two Queen Beds and Mobility Accessible TubThis guestroom features a flat-screen TV, a tea & coffee maker and a work desk.
Junior King SuiteThe unit offers 2 beds.
Presidential King SuiteThe unit offers 1 bed.
Guest Reviews
8.1
Very Good
Location
Nestled in a quiet and peaceful neighborhood, the Crowne Plaza Edison by IHG offers guests an ideal location that is both convenient and centrally situated. Guests have praised its proximity to essential destinations, including the airport and train station, making travel seamless and straightforward. Whether it's shopping, business meetings, or exploring the local sights, visitors find everything they need within minutes of the hotel. The area boasts easy access to a plethora of restaurants, enhancing the overall experience with diverse dining options. With its prime location in a business district, the hotel serves as a perfect base for both leisure and professional endeavors. Visitors appreciate the clean environment and the wholesome breakfast provided, contributing to an excellent stay. The hotel’s surroundings are not only beautiful but also quiet, offering a peaceful retreat after a day of activities. This superb location ensures guests enjoy a convenient and memorable visit.
Breakfast
The breakfast experience at Crowne Plaza Edison by IHG boasts a variety of positive aspects, as highlighted by guest reviews. Many visitors found the breakfast to be enjoyable, with a notable selection that exceeded typical American standards. Some described it as excellent, complete, and delicious, appreciating both the diversity and quality of the offerings. The staff was frequently praised for their friendliness and efficiency, making breakfast a pleasant part of the stay, enhanced by attentive service from individuals like Judy from Taiwan. The atmosphere in the breakfast area also contributed to a positive dining experience.
However, there are mixed opinions about the inclusion and cost of breakfast. While some found value in packages that included breakfast, others expressed concern over its separate pricing and the perceived cost was higher than advertised. Some guests suggested improvements like expanding the vegetarian options and increasing variety to cater to more tastes and preferences. Despite these concerns, many guests found the breakfast to be a noteworthy part of their visit, supported by great staff service.
Rooms
Crowne Plaza Edison by IHG boasts a reputation for providing guests with spacious and beautifully maintained rooms. Visitors consistently remark on the generous size of the rooms, which often feature two queen-size beds, ensuring ample space for relaxation. Cleanliness is a standout attribute, with many guests noting that the rooms are super clean, well-maintained, and even refurbished, contributing to a comforting and cozy ambience. Noise levels are impressively low, offering a tranquil environment even when the hotel is fully booked. The staff's courteousness and efficient room cleaning service further enhance the experience, ensuring that everything from the beds to the bathrooms meets high standards. Although there's an occasional mention of small cleanliness issues, the overall feedback is overwhelmingly positive, highlighting the hotel’s commitment to providing excellent accommodations in a quiet and serene setting.
Beds
Guests at Crowne Plaza Edison by IHG frequently praise the hotel's beds for their exceptional comfort. Reviews consistently highlight the beds as being fluffy and extremely comfortable, with several guests noting that they are among the best experienced in any hotel. The beds, along with the pillows and towels, contribute to a clean and cozy environment that enhances the overall stay. Whether in rooms featuring two beds or a single bed, guests are unanimous in their appreciation of the restful sleep provided by the hotel's bedding, complemented by the cleanliness of the rooms.
Cleanliness
Crowne Plaza Edison by IHG consistently impresses guests with its exceptional standards of cleanliness. Many visitors highlight the spotless condition of the rooms, declaring it among the cleanest hotels they have encountered. The hotel is praised for its cleanliness, organized spaces, and comfortable environment, from the inviting decor of the lobby to the well-maintained guest rooms. The beds are noted for their comfort, contributing to a restful stay. Although some minor oversights, such as occasional forgetfulness in the room preparation, are noted, the vast majority of feedback focuses on the diligent housekeeping and overall hygiene of the establishment. Additionally, the accommodating staff and their prompt service further enhance the guest experience, making the hotel a reliable choice for a comfortable and clean stay.
Staff
The team at Crowne Plaza Edison by IHG is consistently praised for their exceptional service, demonstrating a blend of professionalism and warmth that makes guests feel truly welcome. The staff is frequently described as polite, friendly, and attentive, going out of their way to ensure a comfortable and enjoyable stay for the guests. Notable mentions of Blake and Areitha highlight their personable nature and dedication to guest satisfaction. Winnie and Olivia at the front desk also stand out for their proactive and attentive assistance. This cohesive and hospitable team has a remarkable ability to make guests feel like family, significantly enhancing the overall experience at the hotel.
No, Crowne Plaza Edison by IHG doesn't have any pool.
No, a spa isn't available at Crowne Plaza Edison by IHG.
No, Crowne Plaza Edison by IHG doesn't allow dogs.
No, parking facilities aren't available at Crowne Plaza Edison by IHG.