Hotel Majapahit Surabaya MGallery is a luxurious and historical hotel located in the heart of Surabaya's bustling city center. Its location provides guests with easy access to nearby attractions and amenities, while its stunning gardens offer a serene and peaceful environment. The standout feature of the hotel is its delicious and varied breakfast buffet, offering a wide selection of food including Indonesian specialties. The dinner at the hotel's restaurant is also highly recommended, offering a great variety of tasty food. The spacious rooms offer comfortable beds, luxurious bathrooms and necessary amenities with a vintage atmosphere. The hotel's gym and pool are both highly enjoyable with guests commending the comfortable beds and exceptional staff. The hotel's historical status adds a unique and classic experience with a beautiful and well-preserved building exuding old world elegance. Despite some mixed reviews on cleanliness, guests overall praise the hotel for its exceptional staff and extensive facilities, making it the perfect choice for a luxurious stay in Surabaya.
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is highly praised for offering a balanced blend of luxury, convenience, and exceptional service. Its strategic location is a major highlight, directly connected to Ciputra World Mall, a prime shopping and dining destination. The hotel’s proximity to key spots in Surabaya makes it ideal for both business and leisure travelers, providing easy access to transportation and entertainment venues.
Guests commend the hotel's breakfast offerings, which feature a wide array of delicious options ranging from local Indonesian dishes to continental favorites. The extensive and sumptuous buffet is supported by attentive staff, contributing to memorable dining experiences. The rooms, spacious and elegantly furnished, offer extraordinary city views and are maintained to high cleanliness standards. Guests appreciate the luxurious amenities, such as large bathtubs and comfortable beds, which guarantee a restful night's sleep.
Cleanliness is a consistent aspect of positive feedback, with the entire establishment being noted for its meticulous upkeep. The staff receives glowing reviews for their friendliness, professionalism, and customer-oriented approach, making guests feel at home. Despite occasional delays in the check-in process, the staff’s efficiency and welcoming demeanor enhance the hospitality experience.
The rooftop infinity pool on the 22nd floor is another standout feature, offering guests relaxation with stunning views of Surabaya's skyline. Complemented by spa facilities, the pool area provides a complete wellness experience. Overall, Hotel Ciputra World Surabaya successfully combines a dynamic city backdrop with a warm, inviting atmosphere, ensuring guests have an unforgettable stay.
Shangri-la Surabaya is a great choice for travelers looking for a comfortable and clean stay in Surabaya. Guests have consistently praised the hotel's commitment to maintaining a spotless environment, including sparkling clean bathrooms, fresh-smelling rooms and excellent cleaning services. The staff at this hotel are truly exceptional with numerous guests commenting on their friendliness and helpfulness. The breakfast provided by the hotel is excellent with a wide variety of dishes available and the covid protocols are well-regulated during breakfast service. The spacious and well-maintained rooms are also highlighted as particularly comfy with families pleased with the option of connecting rooms to suit their needs. The swimming pool is larger than most hotel pools and guests enjoy using the water slides, especially their kids. Overall, Shangri-la Surabaya is a great option for anyone who values cleanliness, excellent service and a fantastic pool as key components of their travel experience.
Grand Mercure Malang is celebrated for its strategic location, providing easy access to popular attractions such as Mt. Bromo and Tumpak Sewu. Despite being outside the city center, its position offers proximity to local highlights, including souvenir shops and water parks. This tallest building in the area offers captivating city and mountain views from corner rooms, enhancing guests' experiences.
The hotel excels in delivering an exceptional breakfast experience, featuring a diverse range of local and international options that guests describe as delicious and plentiful. The breakfast service often stands out as a highlight of the stay, contributing to the luxurious ambiance Grand Mercure Malang is known for.
Room quality at the hotel is consistently praised for spaciousness and comfort. With beds lauded for their excellent comfort and cleanliness being a standout feature, the rooms offer a cozy and inviting atmosphere, complete with city and mountain views. The well-maintained facilities cater well to families, with thoughtful amenities like baby cribs provided as needed.
Cleanliness throughout the hotel is a notable feature, with consistently clean and spacious rooms allowing travelers to enjoy a relaxing stay. The modern ambiance and efficient service contribute to the overall positive experience. While some reviews mention minor bathroom cleaning issues, satisfaction with the hotel's upkeep remains high.
The hotel's staff receives substantial praise for their friendliness and helpfulness, fostering a warm and welcoming environment. Their attentive nature ensures efficient service, particularly engaging and entertaining children to accommodate families. The dedicated hospitality offered by the staff makes guest interactions genuinely caring and memorable.
The swimming pool area is appreciated for its cleanliness and family-friendly environment, featuring a slide for added fun. Despite some feedback about water temperature variations, the pool remains a satisfying amenity that complements the hotel's overall luxurious ambiance.
Families find the hotel particularly accommodating, with activities tailored for children and amenities like baby cribs readily available. The kid-friendly atmosphere is enhanced by the engaging pool area and appealing cafe and restaurant settings, making it an ideal choice for family-centric accommodations.
The hotel's beds stand out as a noteworthy feature, praised for their comfort and quality. King-size beds provide a restful sleep experience with high-quality bedding, reinforcing the luxurious accommodations guests come to expect.
Grand Mercure Malang's luxurious interiors, immaculate cleanliness, and grandeur offer an incomparable experience reminiscent of top-tier establishments. The hotel meets 5-star expectations with its lavish facilities, delightful breakfast spread, and convenient location, ensuring a remarkable and opulent stay for all visitors.
Kokoon Hotel Banyuwangi stands out as a premier destination for travelers, offering a harmonious blend of convenience, comfort, and exceptional service. The hotel's strategic location provides guests easy access to nearby attractions, with stunning views of the natural beauty surrounding Banyuwangi. Its proximity to the airport is particularly beneficial for those arriving by air, while its placement ensures a peaceful retreat away from the bustling city center, making it an ideal base for exploring prominent sites like the Ijen volcano.
Guests are regularly impressed by the breakfast offerings at Kokoon Hotel, which are both diverse and high-quality. The buffet caters to a variety of tastes, presenting a delightful mix of Asian and Western dishes with favorites like ondeh-ondeh. The friendly service from the staff further enhances the breakfast experience, marking it as one of the best in Indonesia.
The rooms at Kokoon Hotel are spacious, modern, and impeccably clean. Guests relish the comfort provided by well-equipped amenities suitable for leisure and business travelers. The quiet and well-soundproofed environments paired with exceptionally comfortable bedding ensure restful stays. Many rooms offer spectacular views, adding to the overall satisfaction of guests.
Cleanliness is a notable aspect of the hotel experience, with meticulous attention to maintaining spotless and modern facilities. The stylish design and luxury appeal of the property make it feel brand new, offering a delightful atmosphere enriched by excellent service. The complete European and Asian breakfast buffet adds to the charm, making Kokoon Hotel a distinguished option for staying in Banyuwangi.
The staff at Kokoon Hotel Banyuwangi enhances the guest experience with their friendliness and professionalism. Their welcoming demeanor and ability to communicate smoothly with international guests create a warm and inviting atmosphere. Although there is room for improvement in providing detailed information on local tours, the staff's dedication to hospitality leaves a lasting positive impression.
Overall, Kokoon Hotel Banyuwangi seamlessly combines strategic location, comfort, cleanliness, and outstanding service, making it a desired choice for travelers seeking a memorable stay in Banyuwangi.
Ketapang Indah Hotel is a favored retreat for travelers seeking a blend of scenic beauty and convenience. Nestled by the shoreline with breathtaking views of Bali, the hotel offers an idyllic setting complemented by its strategic location near the Ketapang ferry port. This makes it an ideal stopover for those headed to Bali, while also serving as a base for exploring nearby natural attractions like Baluran National Park and Kawah Ijen.
Guests highlight the hotel's tranquil beachfront setting and appreciate the large, clean rooms equipped with modern amenities that ensure a comfortable stay. The expansive and impeccably maintained grounds feature a spacious pool and well-regarded restaurant, further enhanced by the professional and friendly staff who assist guests in making the most of their visit.
Ketapang Indah Hotel excels in providing a rich and varied breakfast buffet, offering a delightful array of Western and traditional Banyuwangi cuisine. Guests laud the delicious and extensive spread, which is complemented by stunning views of Bali from the dining terrace. While dinner receives mixed reviews, the à la carte menu is praised for its tasty selections and the enchanting seaside ambiance enhances the dining experience.
The hotel is renowned for exceptional cleanliness, with rooms noted for their spaciousness and modern comfort, while the beautifully maintained gardens and large pool contribute to the serene atmosphere. The staff receives high commendations for their exceptional friendliness and professionalism, enhancing the overall experience with their attentive service.
Families find Ketapang Indah Hotel to be an ideal destination, with spacious family rooms and amenities catering to both adults and children. The children's pool and playground provide ample entertainment options, making it a delightful getaway for families.
While the beach is not suitable for swimming due to cleanliness issues, its picturesque setting offers potential for leisurely walks and easy access to the ferry to Bali. The overall tranquility of the hotel environment remains a significant draw.
The comfortable beds are another highlight, ensuring a restful stay with many guests praising the bedding's comfort. Despite occasional Wi-Fi connectivity issues, the hotel's overall amenities and strategic location near Ketapang Harbour make it a preferred choice for travelers seeking a relaxing and convenient stay.
JW Marriott Hotel Surabaya stands out as an exceptional accommodation choice, offering an impressive blend of luxury, comfort, and accessibility. Situated in the heart of Surabaya, the hotel boasts a prime location that allows guests to easily explore nearby attractions like Tunjungan Plaza, Chinatown, and the historic old city. Its central position provides convenience for dining, shopping, and cultural experiences, all while maintaining a serene atmosphere in its quiet rooms.
Breakfast at JW Marriott Surabaya is often lauded for its sumptuous buffet, offering a diverse range of international and Indonesian dishes. The extensive selections cater to various tastes, setting the tone for a memorable day with friendly and welcoming service. Guests similarly enjoy the dinner experience, with a variety of dining options featuring global cuisine. Restaurants like Uppercut and Tang Palace offer delightful meals, contributing to the hotel's reputation for exceptional dining.
The hotel excels in delivering spacious and comfortable rooms that are consistently clean and well-maintained. Guests appreciate the elegant design and amenities, highlighting stunning city views from many rooms. The attentive staff further enhances the stay, known for their warmth, professionalism, and dedication to guest satisfaction. Staff members across various departments, from reception to restaurants, provide efficient and courteous service that fosters a hospitable environment.
Additional facilities such as the gym and pool contribute to a comprehensive and pleasurable experience. The gym is available 24 hours, equipped for fitness enthusiasts, while the pool offers a tranquil escape with its beautiful mosaic floor and surrounding garden. Guests frequently praise the beds for their comfort, ensuring a restful sleep.
Overall, JW Marriott Hotel Surabaya epitomizes five-star luxury with its elegant rooms, high-standard amenities, and superb service. Despite minor criticisms, it remains a top choice for travelers seeking a blend of comfort, convenience, and indulgence in Surabaya’s dynamic urban setting.
Surabaya Suites Hotel Powered by Archipelago is highly praised by guests for its strategic location in the heart of Surabaya, offering convenient access to transport links, shopping centers, and cultural attractions. The affordable accommodation provides a clean and comfortable stay, ideal for those wishing to explore the vibrant city life.
Guests are particularly delighted by the extensive breakfast buffet that caters to diverse tastes, mainly featuring delicious Indonesian cuisine. The breakfast experience is enhanced by friendly service and high-quality facilities, though some suggest improvements in coffee quality and menu variety.
The hotel rooms are lauded for their impressive spaciousness and cleanliness, featuring large, comfortable beds and separate living areas. While the decor is noted as slightly outdated, many appreciate the balance of modern amenities with old-world charm. Cleanliness receives mixed reviews, with many praising the general upkeep, though some point out areas needing improvement, particularly the bathrooms and carpets.
The hotel's staff consistently receive accolades for their exceptional friendliness and attentiveness, significantly enhancing the guest experience. The reception team, in particular, is noted for their warm and professional welcome.
The large Olympic-sized pool is a notable feature, though some guests comment on the lack of privacy and occasional maintenance issues. Despite these concerns, the pool offers a refreshing escape amidst the city's hustle and bustle.
Overall, Surabaya Suites Hotel provides a comfortable and well-situated accommodation option with an emphasis on friendly service and convenient amenities, making it a popular choice for visitors to Surabaya.