Novotel Cusco
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Summary of reviewsNovotel Cusco consistently receives high marks for its excellent central location, enabling guests to easily explore key attractions, historical sites and vibrant restaurants within walking distance. The historic charm of the hotel, coupled with modern amenities, makes it an attractive choice for many visitors. The breakfast offerings are celebrated for their variety, freshness and early service, catering well to early risers and tourists with packed itineraries. Despite some minor critiques about the cost and occasional logistical challenges, the breakfast experience is largely praised.
The hotel's dining experience garners positive reviews, particularly for its Peruvian dishes and beautiful courtyard setting. While some guests mention a limited menu, the overall quality of food and reasonable pricing are appreciated. Rooms at Novotel Cusco offer a mix of modern comfort and colonial elegance, generally praised for their cleanliness and spaciousness, despite some reports of noise disturbances and outdated features.
Cleanliness stands out as a significant positive with consistent mentions of tidy rooms and common areas, maintained by efficient housekeeping. The staff receives overwhelming praise for their friendliness, helpfulness and professionalism, contributing significantly to the guest experience. While there are occasional reports of slow service or impersonal interactions, the general consensus is highly favorable.
The WiFi service is mostly reliable, suitable for both casual browsing and business needs, though some guests experience inconsistent connectivity. The hotel is also recognized as family-friendly with spacious rooms, festive decorations during holidays and practical services like luggage storage for hikers.
For nightlife enthusiasts, the hotel's location provides easy access to various evening entertainment options. The beds receive mixed reviews; many find them comfortable, while others feel they are too firm or small. As a four-star property, Novotel Cusco receives mixed feedback with some guests feeling it meets or exceeds expectations, while others believe certain aspects fall short.
Overall, Novotel Cusco stands out for its prime location, excellent service and family-friendly amenities, making it a strong choice for both leisure and business travelers.
Categories
The hotel's dining experience garners positive reviews, particularly for its Peruvian dishes and beautiful courtyard setting. While some guests mention a limited menu, the overall quality of food and reasonable pricing are appreciated. Rooms at Novotel Cusco offer a mix of modern comfort and colonial elegance, generally praised for their cleanliness and spaciousness, despite some reports of noise disturbances and outdated features.
Cleanliness stands out as a significant positive with consistent mentions of tidy rooms and common areas, maintained by efficient housekeeping. The staff receives overwhelming praise for their friendliness, helpfulness and professionalism, contributing significantly to the guest experience. While there are occasional reports of slow service or impersonal interactions, the general consensus is highly favorable.
The WiFi service is mostly reliable, suitable for both casual browsing and business needs, though some guests experience inconsistent connectivity. The hotel is also recognized as family-friendly with spacious rooms, festive decorations during holidays and practical services like luggage storage for hikers.
For nightlife enthusiasts, the hotel's location provides easy access to various evening entertainment options. The beds receive mixed reviews; many find them comfortable, while others feel they are too firm or small. As a four-star property, Novotel Cusco receives mixed feedback with some guests feeling it meets or exceeds expectations, while others believe certain aspects fall short.
Overall, Novotel Cusco stands out for its prime location, excellent service and family-friendly amenities, making it a strong choice for both leisure and business travelers.
Hotel Taking Steps Towards Sustainability
Novotel Cusco is highlighted as being officially the greenest hotel in Cusco, having significantly reduced the carbon footprint of its energy emissions. The hotel utilizes 100% renewable energy, has at least 80% of lighting from LEDs, and implements a comprehensive recycling policy. It also purchases annual offsets for at least 10% of its carbon footprint and reinvests at least 10% of profits in community and sustainability.
Hotel with Spa
Guests can benefit from a spa center and relax with a head massage, hand massage, and neck massage. The hotel focuses on providing a relaxing experience for its guests.
Family Friendly Hotel
Located in the city center, Novotel Cusco offers family rooms and amenities suitable for children. The hotel includes a pool that provides relaxation and recreation for families.
Hotel near Nightlife Spots
Situated on San Agustin street, very close to the Plaza de Armas, this hotel provides easy walking access to the concentration of bars, clubs, and restaurants in the historic center.
Business Hotel
The Novotel Cusco is located in a 16th-century building in the heart of the city. It features two meeting rooms with a total capacity of 60 people and provides a business center. Amenities include wireless internet access, multi-lingual staff, and laundry/dry cleaning services.
Accessible Hotel
Novotel Cusco offers accessible bathrooms with doors 32 inches wide. A Standard Twin Room is specifically adaptable for guests with disabilities. The hotel provides wheelchair accessible facilities and a lift.
4-Star Hotel
Located on San Agustin, Novotel Cusco offers modern comfort and convenience. It provides well-appointed rooms, a restaurant, and other amenities designed to ensure a pleasant stay for both leisure and business travelers in the heart of Cusco.
Guest Reviews
Nestled in the heart of Cusco, Novotel Cusco boasts an enviable location that continually impresses its guests. This beautifully historic hotel is strategically positioned just a short stroll from the bustling Plaza de Armas, making it an ideal spot for exploring the city's key attractions, vibrant restaurants and quaint shops. Guests frequently highlight the hotel's prime location, describing it as perfect, unbeatable and amazingly central for discovering the wonders of Cusco. The convenience of being in such a central yet quiet area means that everything of importance is within easy walking distance, from historical sites to cultural landmarks.
The hotel's historic charm coupled with modern amenities enhances the stay experience, making it a preferred choice for many. Visitors also appreciate the proximity to the main square and other tourist hot spots, noting that the hotel provides excellent accessibility while maintaining a peaceful ambiance. With comfortable rooms, excellent service and a friendly staff, Novotel Cusco consistently leaves a lasting impression on those who stay, ensuring that the location is a standout feature in the mosaic of positive reviews.
The breakfast experience at Novotel Cusco receives predominantly positive feedback, highlighted by numerous mentions of its excellence and variety. Many guests appreciated the abundant and diverse buffet, pointing to specific offerings such as gluten-free options, local dishes like pork adobo and corn tamales and a good assortment of cooked items including beef and vegetables. The early breakfast service from 5 am was a significant plus for those setting out on early tours and the option for a takeaway breakfast box was well-received.
Guests frequently praised the breakfast’s freshness, taste and nourishing quality, deeming it delicious and well-priced by some standards. The pleasant dining settings, including the beautiful atrium, contributed positively to the overall meal experience. Despite some guests finding the cost of breakfast high, many still commended the extensive selection and the nourishment provided.
However, a few reviewers expressed disappointment with the breakfast, citing issues such as limited variety or a lack of fresh fruit and traditional South American options. Some noted that while satisfying, the offerings could feel basic, especially for experienced travelers. Although the service was generally commended, some guests faced logistical issues, such as insufficient seating during busy times.
Overall, Novotel Cusco’s breakfast is celebrated for its variety, taste and convenience with some room for improvement in specific areas.
The dining experience at Novotel Cusco is predominantly positive with many guests praising the hotel's restaurant for its delicious food, convenient location and beautiful ambiance. The restaurant, situated in a stunning courtyard, serves a wide array of well-prepared Peruvian dishes, including fantastic salads, trout and a highly recommended pisco sour and maracuja sour.
Visitors appreciate the good value for money, noting that the food is not only tasty but also reasonably priced. Reviewers highlighted the spectacular dinner experience and the restaurant's excellent overall service. The breakfast offerings are described as extensive and delectable, complementing the enjoyable ambiance of the lobby and restaurant area.
While the majority of feedback is favorable, some guests pointed out a limited menu with few options for lunch and dinner, which may not cater to varied tastes or longer stays. Despite this, the restaurant's delicious meals and supportive staff continue to leave a strong impression on diners. Overall, Novotel Cusco's restaurant offers a great dining experience with prompt room service, a wonderful environment and appetizing dishes that make it a noteworthy choice for visitors.
Novotel Cusco offers a mix of modern and colonial charm that sets a striking atmosphere for its guests. Rooms at the hotel generally receive positive feedback for being comfortable, clean and equipped with good facilities. Spacious rooms are frequently mentioned, providing ample comfort to visitors. The charming decor and pleasant ambiance of these rooms often enhance the overall experience.
However, there are recurring issues noted in several reviews. Many rooms are described as small or cramped and some guests have found their rooms to be outdated and in need of renovation. Noise is another common concern with some rooms being particularly prone to outside disturbances. Temperature control issues, including overheated rooms and inadequate air conditioning, have also been mentioned.
Despite these challenges, the hotel enjoys praise for its cleanliness, comfortable beds and well-distributed space in some rooms. Guests appreciate the beautiful architecture, particularly the central courtyard with its marvelous high ceilings. While room facilities are generally good, a few reports highlight the need for better maintenance and more modern amenities.
In summary, Novotel Cusco offers a blend of comfort and historical elegance, although some areas could benefit from updates and better temperature and noise control.
A stay at Novotel Cusco offers mixed experiences when it comes to the beds provided. Many guests find the beds to be a highlight of their stay, often describing them as comfortable, cozy and even very comfortable. Several reviews emphasize the large size and good quality of the beds and mattresses and some guests appreciate the beds being complemented by good pillows.
On the flip side, there are also frequent mentions of discomfort related to the beds. Some guests point out that the beds can be hard or too firm for their liking and instances of beds being too small are noted. Moreover, the sofa bed does not meet the same standard of comfort, being described as inappropriate and not very comfortable. Another common issue is the weight of the duvets, which some found too heavy and a lack of additional pillows with guests often given just one per bed.
Despite the varied feedback, many agree that the rooms are generally comfortable and that the beds, for the most part, provide a good night's sleep. However, it’s clear that preferences vary and prospective guests might want to inquire specifically about bed types to ensure a restful stay.
Novotel Cusco stands out for its impressive cleanliness, a frequent highlight in guest reviews. Travelers consistently describe the rooms as very clean, tidy and comfortable. Housekeeping is noted for their efficiency, maintaining an impeccable level of tidiness throughout both guest rooms and common areas. The cleanliness of the facilities is also highly praised with multiple mentions of the hotel's optimal upkeep and neat atmosphere.
Guests appreciate the clean and comfortable environment, contributing to a pleasant stay in Cusco. However, a few minor drawbacks include occasional noise and the absence of air conditioning and complimentary water in the rooms. Despite these concerns, the well-maintained and spotless nature of the accommodation makes it a reliable choice for travelers prioritizing cleanliness. The hotel's central location and the friendly, attentive staff further enhance the overall positive experience.
The reviews for Novotel Cusco are overwhelmingly positive, particularly when it comes to the staff. Guests frequently highlight the team's friendliness, attentiveness and professionalism. Many describe the staff as "helpful," "kind," and "always eager to help," which significantly contributed to making their stay pleasant. Some guests mentioned specific staff members who went out of their way to assist, showcasing a dedicated customer service culture.
However, not all feedback is glowing. A few reviews mentioned instances of rudeness or impersonal behavior from certain receptionists and occasional slow check-in processes. Despite these isolated occurrences, the general sentiment underscores that the staff consistently provides outstanding and personalized service, enhancing the overall guest experience.
Guests also appreciated the proactive nature of the staff, who are described as being ready to handle requests and provide solutions promptly. Whether welcoming guests warmly at arrival or ensuring a comfortable stay, the staff's positive attitude and dedication are repeatedly commended.
In summary, Novotel Cusco's staff receives high praise for their friendliness, helpfulness and professional demeanor, making it a highlight of the guest experience at the hotel.
The WiFi experience at Novotel Cusco is largely positive with guests frequently praising the connectivity. Descriptions such as great, perfect wifi and fast and reliable are common, indicating a generally good performance. Many users also found the internet good and quick with some even specifically mentioning the ability to catch up on WiFi during their stay.
However, there are some inconsistencies in the feedback. A few guests mentioned experiencing slow internet and patchy public WiFi. Issues like weak WiFi signals and occasional connection problems in rooms were also noted, suggesting that the performance could vary depending on the location within the hotel.
Overall, while there are isolated criticisms about the WiFi quality, the majority of reviews underscore a satisfactory and stable internet experience, making it suitable for both casual browsing and staying connected with necessities. The helpful and communicative staff, along with varied amenities, contribute to a positive overall guest experience.
Novotel Cusco stands out as an excellent choice for families visiting the city of Cusco. Guests have repeatedly praised the family-friendly atmosphere and the array of amenities tailored to ensure a comfortable stay. The hotel's spacious rooms, including large suites, provide ample space for families, even when staying for extended periods. Many guests highlighted the enchanting courtyard, ideal for family gatherings and lounging, which adds a charming touch to the overall experience.
The staff at Novotel Cusco are noted for their friendliness and efficiency, handling special occasions like birthdays with attentiveness. On Christmas Eve, the hotel transforms with festive music and decorations, contributing to a memorable family holiday. While some reviews mention slight inconveniences, such as the charge for a crib or room configurations, the overall sentiment remains positive with many families reporting pleasant and successful vacations.
Families can also appreciate the hotel's practical services, such as the option to leave big bags while going hiking and the provision of family packs. The hotel's location is commended for its convenience, making it easier for families to explore Cusco. For those seeking a blend of comfort, friendly service and family-oriented facilities, Novotel Cusco comes highly recommended.
Novotel Cusco enjoys an excellent and safe location, placing guests in close proximity to a vibrant array of nightlife options. It is within easy walking distance to various bars, clubs and restaurants, offering convenient access to a lively social scene. Despite one review noting no nightlife, the overall consensus highlights the hotel's advantageous position near some really nice establishments for evening entertainment.
Novotel Cusco receives mixed feedback regarding its four-star rating, facilities and services. While some guests praise the perfect cleanliness and overall great property, others feel that certain aspects, such as the main hall, reflect its intended category. However, critical reviews point out missing items in the bathrooms and argue that the hotel does not consistently align with four-star service standards or expectations. Comparisons are drawn with higher-rated properties with some guests noting the service quality matches or exceeds that of five-star hotels. Nonetheless, there are mentions that the rooms are too basic, falling short of the four-star benchmark. Opinions on value for money suggest that guests might find better options outside of big brand hotels for the price.
Novotel Cusco offers excellent business facilities, making it well-suited for business travelers. Its prime location provides easy access to transportation and is close to various business locations and popular excursions. The atmosphere and environment are particularly business-friendly, adding to the overall convenience for professionals. Kind service from the staff further enhances the experience at this hotel, ensuring a comfortable stay for those traveling for work.
Novotel Cusco receives positive praise for its accessibility and central location, making it easy for guests, including those with disabilities, to explore the city. The hotel staff are described as helpful and accommodating, going above and beyond in assisting guests with their needs, including arranging transportation and providing support for those with mobility issues. Guests appreciated the presence of elevators, especially for elderly or disabled travelers. The staff's dedication is highlighted by their exceptional service during challenging circumstances, such as regional strikes. A few drawbacks were noted, including an uncomfortable bathroom without a bathtub in a room designed for disabled guests. Overall, Novotel Cusco offers good value for money with a focus on providing excellent service and ensuring accessibility for all visitors.
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Location
The hotel's historic charm coupled with modern amenities enhances the stay experience, making it a preferred choice for many. Visitors also appreciate the proximity to the main square and other tourist hot spots, noting that the hotel provides excellent accessibility while maintaining a peaceful ambiance. With comfortable rooms, excellent service and a friendly staff, Novotel Cusco consistently leaves a lasting impression on those who stay, ensuring that the location is a standout feature in the mosaic of positive reviews.
Breakfast
Guests frequently praised the breakfast’s freshness, taste and nourishing quality, deeming it delicious and well-priced by some standards. The pleasant dining settings, including the beautiful atrium, contributed positively to the overall meal experience. Despite some guests finding the cost of breakfast high, many still commended the extensive selection and the nourishment provided.
However, a few reviewers expressed disappointment with the breakfast, citing issues such as limited variety or a lack of fresh fruit and traditional South American options. Some noted that while satisfying, the offerings could feel basic, especially for experienced travelers. Although the service was generally commended, some guests faced logistical issues, such as insufficient seating during busy times.
Overall, Novotel Cusco’s breakfast is celebrated for its variety, taste and convenience with some room for improvement in specific areas.
Dinner
Visitors appreciate the good value for money, noting that the food is not only tasty but also reasonably priced. Reviewers highlighted the spectacular dinner experience and the restaurant's excellent overall service. The breakfast offerings are described as extensive and delectable, complementing the enjoyable ambiance of the lobby and restaurant area.
While the majority of feedback is favorable, some guests pointed out a limited menu with few options for lunch and dinner, which may not cater to varied tastes or longer stays. Despite this, the restaurant's delicious meals and supportive staff continue to leave a strong impression on diners. Overall, Novotel Cusco's restaurant offers a great dining experience with prompt room service, a wonderful environment and appetizing dishes that make it a noteworthy choice for visitors.
Rooms
However, there are recurring issues noted in several reviews. Many rooms are described as small or cramped and some guests have found their rooms to be outdated and in need of renovation. Noise is another common concern with some rooms being particularly prone to outside disturbances. Temperature control issues, including overheated rooms and inadequate air conditioning, have also been mentioned.
Despite these challenges, the hotel enjoys praise for its cleanliness, comfortable beds and well-distributed space in some rooms. Guests appreciate the beautiful architecture, particularly the central courtyard with its marvelous high ceilings. While room facilities are generally good, a few reports highlight the need for better maintenance and more modern amenities.
In summary, Novotel Cusco offers a blend of comfort and historical elegance, although some areas could benefit from updates and better temperature and noise control.
Beds
On the flip side, there are also frequent mentions of discomfort related to the beds. Some guests point out that the beds can be hard or too firm for their liking and instances of beds being too small are noted. Moreover, the sofa bed does not meet the same standard of comfort, being described as inappropriate and not very comfortable. Another common issue is the weight of the duvets, which some found too heavy and a lack of additional pillows with guests often given just one per bed.
Despite the varied feedback, many agree that the rooms are generally comfortable and that the beds, for the most part, provide a good night's sleep. However, it’s clear that preferences vary and prospective guests might want to inquire specifically about bed types to ensure a restful stay.
Cleanliness
Guests appreciate the clean and comfortable environment, contributing to a pleasant stay in Cusco. However, a few minor drawbacks include occasional noise and the absence of air conditioning and complimentary water in the rooms. Despite these concerns, the well-maintained and spotless nature of the accommodation makes it a reliable choice for travelers prioritizing cleanliness. The hotel's central location and the friendly, attentive staff further enhance the overall positive experience.
Staff
However, not all feedback is glowing. A few reviews mentioned instances of rudeness or impersonal behavior from certain receptionists and occasional slow check-in processes. Despite these isolated occurrences, the general sentiment underscores that the staff consistently provides outstanding and personalized service, enhancing the overall guest experience.
Guests also appreciated the proactive nature of the staff, who are described as being ready to handle requests and provide solutions promptly. Whether welcoming guests warmly at arrival or ensuring a comfortable stay, the staff's positive attitude and dedication are repeatedly commended.
In summary, Novotel Cusco's staff receives high praise for their friendliness, helpfulness and professional demeanor, making it a highlight of the guest experience at the hotel.
Wi-Fi
However, there are some inconsistencies in the feedback. A few guests mentioned experiencing slow internet and patchy public WiFi. Issues like weak WiFi signals and occasional connection problems in rooms were also noted, suggesting that the performance could vary depending on the location within the hotel.
Overall, while there are isolated criticisms about the WiFi quality, the majority of reviews underscore a satisfactory and stable internet experience, making it suitable for both casual browsing and staying connected with necessities. The helpful and communicative staff, along with varied amenities, contribute to a positive overall guest experience.
Family
The staff at Novotel Cusco are noted for their friendliness and efficiency, handling special occasions like birthdays with attentiveness. On Christmas Eve, the hotel transforms with festive music and decorations, contributing to a memorable family holiday. While some reviews mention slight inconveniences, such as the charge for a crib or room configurations, the overall sentiment remains positive with many families reporting pleasant and successful vacations.
Families can also appreciate the hotel's practical services, such as the option to leave big bags while going hiking and the provision of family packs. The hotel's location is commended for its convenience, making it easier for families to explore Cusco. For those seeking a blend of comfort, friendly service and family-oriented facilities, Novotel Cusco comes highly recommended.
Nightlife
4 Star
Business
Accessible
No, Novotel Cusco doesn't have any pool.
Yes, a spa is available at Novotel Cusco.
No, Novotel Cusco doesn't allow dogs.
No, parking facilities aren't available at Novotel Cusco.
No, Novotel Cusco doesn't have a gym.
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