Sonesta Hotel Cusco
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Summary of reviewsSonesta Hotel Cusco is highly regarded for its strategically convenient location, just a short walk from Plaza de Armas and major attractions, offering a tranquil environment away from the noise of the main square yet close enough to explore on foot. The surrounding area provides easy access to currency exchange offices, shops and transportation hubs, making it a perfect hub for various local adventures, including the Peru rail and Inca trail.
Guests frequently praise the hotel for its cleanliness, highlighting the immaculate conditions of rooms, bathrooms and public areas. The diligent cleaning practices, coupled with organized upkeep, contribute significantly to the overall comfort and pleasant experience. The friendly and attentive staff play a crucial role, offering exceptional service and hospitality, often going the extra mile to ensure guests feel welcome and supported.
The breakfast and dining experiences at the Sonesta Hotel Cusco receive consistent acclaim. The breakfast buffet is noted for its variety and quality, including fresh local fruits, breads and made-to-order omelets, along with options suitable for diverse dietary needs. The wide operating hours accommodate early risers and those heading out on tours. The hotel’s restaurant also garners positive reviews for its delicious Peruvian cuisine and attentive service, although a few guests suggest more variety in menu options and better value for pricing.
The rooms are described as spacious, comfortable and well-maintained with large, soft beds and clean, modern decor. Some rooms offer appealing views of Cusco and amenities like large bathrooms, ironing facilities and safes add to the convenience. While occasional issues like poor ventilation and street noise are mentioned, the overall feedback emphasizes excellent comfort and soundproofing.
Families find Sonesta Hotel Cusco to be a particularly accommodating choice with family-friendly services and amenities, including well-sized family rooms and thoughtful touches like free luggage storage for multi-day excursions. The array of activities and close proximity to local attractions enhance the family experience.
The hotel balances tranquility and accessibility to nightlife, offering both a peaceful retreat and nearby options for evening entertainment. However, some guests note occasional noise from local nightclubs and wish for longer hours at the hotel bar.
Overall, Sonesta Hotel Cusco embodies four-star quality with its modern facilities, comfortable accommodations, top-notch cleanliness and outstanding staff service. It is a highly recommended choice for both leisure and business travelers, providing an excellent base for exploring Cusco while ensuring a comfortable and pleasant stay.
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Guests frequently praise the hotel for its cleanliness, highlighting the immaculate conditions of rooms, bathrooms and public areas. The diligent cleaning practices, coupled with organized upkeep, contribute significantly to the overall comfort and pleasant experience. The friendly and attentive staff play a crucial role, offering exceptional service and hospitality, often going the extra mile to ensure guests feel welcome and supported.
The breakfast and dining experiences at the Sonesta Hotel Cusco receive consistent acclaim. The breakfast buffet is noted for its variety and quality, including fresh local fruits, breads and made-to-order omelets, along with options suitable for diverse dietary needs. The wide operating hours accommodate early risers and those heading out on tours. The hotel’s restaurant also garners positive reviews for its delicious Peruvian cuisine and attentive service, although a few guests suggest more variety in menu options and better value for pricing.
The rooms are described as spacious, comfortable and well-maintained with large, soft beds and clean, modern decor. Some rooms offer appealing views of Cusco and amenities like large bathrooms, ironing facilities and safes add to the convenience. While occasional issues like poor ventilation and street noise are mentioned, the overall feedback emphasizes excellent comfort and soundproofing.
Families find Sonesta Hotel Cusco to be a particularly accommodating choice with family-friendly services and amenities, including well-sized family rooms and thoughtful touches like free luggage storage for multi-day excursions. The array of activities and close proximity to local attractions enhance the family experience.
The hotel balances tranquility and accessibility to nightlife, offering both a peaceful retreat and nearby options for evening entertainment. However, some guests note occasional noise from local nightclubs and wish for longer hours at the hotel bar.
Overall, Sonesta Hotel Cusco embodies four-star quality with its modern facilities, comfortable accommodations, top-notch cleanliness and outstanding staff service. It is a highly recommended choice for both leisure and business travelers, providing an excellent base for exploring Cusco while ensuring a comfortable and pleasant stay.
Family Friendly Hotel
The hotel's location and amenities make it suitable for families. It offers easy access to the city's attractions and provides comfortable rooms and services.
Dog Friendly Hotel
This hotel is known to be pet-friendly. It also offers standard amenities and services expected from a well-regarded hotel chain, ensuring a comfortable stay for guests traveling with their dogs.
Business Hotel
Located near the main square and train station, the Sonesta Hotel Cusco offers two meeting rooms suitable for social and professional gatherings, accommodating up to 70 people. The hotel provides professional support and audiovisual equipment for events.
Accessible Hotel
This hotel receives high praise for its accessibility features, offering accessible rooms that meet various needs. It is well-designed for people with disabilities and has facilities for disabled guests.
4-Star Hotel
Situated on Av. El Sol, Sonesta Hotel Cusco is known for its excellent service and convenient location. The hotel features comfortable rooms, a restaurant serving local and international cuisine, and facilities catering to both leisure and business travelers.
Hotel Taking Steps Towards Sustainability
Hotel near Nightlife Spots
Guest Reviews
The Sonesta Hotel Cusco receives high praise for its strategically convenient location. Positioned just a 10 to 15-minute walk from the bustling Plaza de Armas, the hotel provides easy access to Cusco's main attractions, including Koricancha and various historic sites. It is centrally located on Avenida El Sol, nestled among currency exchange offices, handicraft shops and close to both the train and bus stations, making it an excellent hub for those embarking on the Peru rail or Inca trail.
Despite not being right in the historic center, guests find the slight distance advantageous as it offers tranquility away from the main square's noise while still being close enough to reach the city center on foot. The hotel's proximity to the main commercial road and various eateries ensures that everything a traveler might need is within manageable walking distance.
Many reviews also highlight the hotel's cleanliness, friendly staff and comfortable facilities, emphasizing it as a well-maintained and peaceful spot to rest. Guests appreciate the good balance of convenience and calm, describing the hotel as perfectly suited for both business and leisure travelers aiming to explore Cusco.
Travelers staying at Sonesta Hotel Cusco often highlight the exceptional quality and variety of the breakfast offered at the hotel. The breakfast buffet is described as diverse with an extensive selection of both local and international dishes. Guests particularly appreciate the inclusion of vegan and gluten-free options, perfect for those with dietary preferences or restrictions. The buffet includes fresh breads, local fruits, a range of juices, cereals, yogurt and made-to-order omelets, making it one of the best breakfast experiences in Cusco.
The breakfast service is noted for its wide operating hours, starting as early as 3 am, accommodating early risers and those heading out on tours with lighter continental options available even before 5 am. Reviewers praise the freshness and taste of the food with some describing it as delicious and varied and many consider it a highlight of their stay. The effort to include local Peruvian cuisine in the breakfast buffet is also well-received.
The breakfast area is staffed by friendly and attentive personnel, ensuring a pleasant dining experience. Despite a few mentions of the breakfast not always being to everyone's taste, the consensus remains overwhelmingly positive. Overall, the breakfast at Sonesta Hotel Cusco is celebrated for its excellent quality, variety and the ability to cater to diverse needs, making it a standout feature of the hotel.
The dining experience at Sonesta Hotel Cusco receives high praise from its guests with the hotel's restaurant frequently highlighted for its delicious and varied dishes. Many guests agree that the food quality is exceptional, both in the restaurant and through room service. The hotel's restaurant offers exquisite Peruvian cuisine, making it a great choice for those who wish to enjoy local flavors without leaving the comfort of the hotel.
Customer service is another standout feature with staff members like Jorge, the food and beverage manager and Ladi being singled out for their exceptional service. The bar is also well-regarded with guests enjoying its offerings.
While the majority of reviews are positive, noting the delicious and very good food, some guests mentioned areas for improvement. A few found the menu options repetitive and the pricing a bit high for what was offered. One guest had an unpleasant experience being rushed through dinner service, which was not reflective of the consistent kindness reported by others.
Overall, the restaurant at Sonesta Hotel Cusco is recommended for its excellent and varied cuisine, good service and convenience, especially for those looking to dine in a relaxing hotel environment.
The rooms at the Sonesta Hotel Cusco are consistently praised for their spaciousness and comfort. Guests appreciate that the rooms are clean, well-maintained and generally quiet, making for a restful stay. The large bathrooms and well-equipped amenities, including items like iron and safe, add to the convenience and satisfaction of travelers. Family rooms are notably of a good size, accommodating multiple people comfortably with double beds.
While the decor may not be ultra-modern, it holds a charm and is considered both neat and beautiful. Many testimonials highlight the large, comfortable beds and soft pillows, contributing significantly to the overall coziness. Some rooms offer appealing views of Cuzco from their balconies, although a few reviews mention issues such as poor ventilation, lack of air conditioning in some rooms and occasional street noise.
The hotel’s location is also a positive point, being within a comfortable walking distance from a major square and close to a flat surface of El Sol avenue. Despite some mentions of rooms being hot or poorly ventilated, the general feedback points towards excellent room comfort with good facilities, soundproofing and cleanliness.
Overall, the Sonesta Hotel Cusco provides a comfortable and relaxing environment with attentive staff and amenities that meet travelers' needs, making it a dependable choice for those visiting the area.
Travelers consistently praise the beds at Sonesta Hotel Cusco for their exceptional comfort and quality. Descriptions such as very comfortable, exceptionally comfortable and comfy are frequently used, along with mentions of delicious beds that make guests feel at ease. Many appreciate the warm duvets and excellent quality bedding, including the clean and well-maintained linens and pillows. Guests often highlight the ample size of the beds, describing them as enormous and huge, adding to their overall comfort. However, there are some mixed mentions regarding the firmness of the mattresses and pillows with a few reviews noting that the beds were too hard or the pillows could be fluffier. Overall, the consensus indicates that Sonesta Hotel Cusco offers an excellent sleeping experience with its comfortable and high-quality beds.
The Sonesta Hotel Cusco consistently impresses guests with its exceptional cleanliness and immaculate facilities. Numerous reviews highlight that the rooms, bathrooms and public areas are spotlessly clean and well-maintained. Visitors often note the comfort that comes with such attention to detail, describing their rooms as clean, modern and organized, enhancing the overall stay experience. Remarkable comments about the hotel's impeccable cleanliness also extend to the dining areas and common spaces, ensuring a consistently tidy environment. Guests also appreciate the hotel’s hygiene practices, particularly in the context of COVID-19. The diligence of the cleaning staff, coupled with the hotel’s organized upkeep, leaves a lasting impression, making it clear that cleanliness is a top priority at the Sonesta Hotel Cusco.
The guest reviews of Sonesta Hotel Cusco consistently highlight the exceptional quality of the staff. Guests frequently mention the friendliness, helpfulness and professionalism of the personnel, including specific commendations for individuals like Wilfredo, Violeta and the team at reception and concierge. The staff's dedication to service, their warm hospitality and their readiness to go above and beyond are recurrent themes. Guests appreciate the attentiveness and kindness of the employees, often noting that they feel well cared for and supported during their stay. The hotel's team is described as welcoming, polite and efficient, contributing significantly to a pleasant and comfortable experience. The exceptional service and the highly trained staff, who consistently offer support with a smile, leave a lasting positive impression on visitors.
The Wi-Fi at Sonesta Hotel Cusco receives mixed reviews from guests with many highlighting reliable and consistent connectivity. Positive feedback often mentions the WiFi working well with some guests even describing it as excellent, reliable and dependable. Several guests appreciated the good signal strength and mentioned that the internet is particularly suited for PCs and laptops. However, there are also instances where the WiFi was described as slow, subpar or limited in connectivity with some guests noting poor signal and reception issues, particularly from specific room locations. Despite these occasional setbacks, the overall sentiment leans towards a satisfactory internet experience for most guests.
Sonesta Hotel Cusco emerges as a prime choice for families looking for a comfortable and accommodating stay in Peru. Guests commonly highlight the hotel's focus on creating a family-friendly environment, making it ideal for those with young children. The family rooms are frequently described as perfectly sized and impeccably clean, providing a relaxed atmosphere that meets the diverse needs of families.
The hotel staff, including standout personnel like Victor Hugo, garnered praise for their attentiveness, especially towards families with small children. This personal touch extends to thoughtful services like allowing guests to store their luggage for free during multi-day excursions such as the Inca Trail.
The dining options at Sonesta Hotel Cusco are another highlight, especially the buffet breakfast, which offers a wide variety of choices catering particularly well to kids and vegetarians. Additionally, the traditional dance show and coca tea service add a delightful cultural touch to the stay.
Guests find the hotel's proximity to local attractions convenient and appreciate the array of activities available at the hotel itself. The overall experience is consistently described as comfortable and welcoming, making Sonesta Hotel Cusco highly recommended for family vacations.
The nightlife around Sonesta Hotel Cusco offers a blend of tranquility and convenience, making it a noteworthy spot for travelers seeking a restful stay. Although the hotel is slightly removed from the bustling city center and tourist neighborhoods, it benefits from a quieter ambiance, ideal for those looking to unwind after a long day exploring the region or after an exhausting tour like the Inca Trail.
While there's a good restaurant within the hotel to avoid venturing out at night, there are also good recommendations for local nightclubs and bars nearby. This provides guests with options for enjoying the local nightlife without the need for long travel. However, it should be noted that guests occasionally experience disco noise on Friday and Saturday nights.
For those preferring a relaxing evening within the hotel, some have expressed disappointment that the bar closes early and wish it were a more appealing place to hang out. Additionally, the rooms can get hot at night, leading some guests to keep their balcony doors open, which can introduce noise. Overall, the location strikes a balance between accessibility to nightlife and a peaceful retreat, although it may require a bit of walking to reach more lively areas of the city.
Sonesta Hotel Cusco effectively embodies the essence of a four-star hotel. From its modern, new facilities to its comfortable and well-appointed rooms, guests consistently describe their stays as exceeding four-star expectations. The comfortable beds and clean, well-organized rooms are frequently highlighted, ensuring a restful and pleasant experience.
The hotel's location is ideal, providing close proximity to attractions and markets, making it a convenient base for exploring the area. Guests often remark on the excellence of the room amenities and the overall top quality, even given the challenges of adhering to COVID-19 protocols. The helpful staff contributes significantly to the positive experiences, offering service that often rivals that of five-star establishments.
Common areas and facilities also garner praise for their four-star level luxury and organization, further cementing the hotel's status among its peers. Visitors recommend this hotel not just for its ideal location and cleanliness but as a strong contender among the best hotels in Peru with services and accommodations that truly reflect its four-star rating.
The Sonesta Hotel Cusco offers a highly convenient stay for business travelers, boasting a range of features and services designed to meet professional needs with ease. The hotel is praised for its exceptional staff, who are eager and attentive to assist with any business requirements, ensuring a seamless experience for guests.
Facilities such as meeting rooms are highlighted as fantastic and useful with no issues encountered in their use. The strong WiFi connection complements these amenities, making it reliable for business use. Additionally, the hotel provides a shuttle service and offers great assistance for those embarking on early morning tours.
The air-conditioned environment ensures comfort, while the 24-hour front desk and lounge further enhance the convenience for business trips. Situated in a good location for both business and nearby stops, the hotel easily accommodates business travelers. It’s recommended as an ideal and perfect place for professional stays with services that poisedly support business trips.
Overall, the Sonesta Hotel Cusco meets and often exceeds expectations, particularly for those visiting for work, offering robust facilities and exceptional service tailored to the needs of business guests.
The Sonesta Hotel Cusco receives high praise for its accessibility features, making it an excellent choice for guests with disabilities. The hotel offers accessible rooms that meet various accessibility needs perfectly and is well-designed for people with disabilities. The staff is professional, friendly and approachable, ensuring a pleasant stay for all guests.
The hotel's location is a significant highlight, being highly accessible to local points of interest and tourist sites. It is conveniently close to the Inca Rail terminal and bus tours with only a short distance to Wachaq station for those visiting Machu Picchu. The hotel is in an accessible street with different modes of transport readily available, making it easy to get around. Additionally, the proximity to ample shopping for Andean handicrafts provides a good shopping experience at reasonable prices compared to town.
For those seeking peace and quiet, the hotel not only offers good accommodation but is also situated in a relatively tranquil area. The free shuttle service to the airport and arranged taxi rides for a small fee further enhance the convenience and accessibility for travelers. Overall, Sonesta Hotel Cusco is well-located with a super convenient and handy location, making it an ideal option for accessible travel in Cusco.
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Location
Despite not being right in the historic center, guests find the slight distance advantageous as it offers tranquility away from the main square's noise while still being close enough to reach the city center on foot. The hotel's proximity to the main commercial road and various eateries ensures that everything a traveler might need is within manageable walking distance.
Many reviews also highlight the hotel's cleanliness, friendly staff and comfortable facilities, emphasizing it as a well-maintained and peaceful spot to rest. Guests appreciate the good balance of convenience and calm, describing the hotel as perfectly suited for both business and leisure travelers aiming to explore Cusco.
Breakfast
The breakfast service is noted for its wide operating hours, starting as early as 3 am, accommodating early risers and those heading out on tours with lighter continental options available even before 5 am. Reviewers praise the freshness and taste of the food with some describing it as delicious and varied and many consider it a highlight of their stay. The effort to include local Peruvian cuisine in the breakfast buffet is also well-received.
The breakfast area is staffed by friendly and attentive personnel, ensuring a pleasant dining experience. Despite a few mentions of the breakfast not always being to everyone's taste, the consensus remains overwhelmingly positive. Overall, the breakfast at Sonesta Hotel Cusco is celebrated for its excellent quality, variety and the ability to cater to diverse needs, making it a standout feature of the hotel.
Dinner
Customer service is another standout feature with staff members like Jorge, the food and beverage manager and Ladi being singled out for their exceptional service. The bar is also well-regarded with guests enjoying its offerings.
While the majority of reviews are positive, noting the delicious and very good food, some guests mentioned areas for improvement. A few found the menu options repetitive and the pricing a bit high for what was offered. One guest had an unpleasant experience being rushed through dinner service, which was not reflective of the consistent kindness reported by others.
Overall, the restaurant at Sonesta Hotel Cusco is recommended for its excellent and varied cuisine, good service and convenience, especially for those looking to dine in a relaxing hotel environment.
Rooms
While the decor may not be ultra-modern, it holds a charm and is considered both neat and beautiful. Many testimonials highlight the large, comfortable beds and soft pillows, contributing significantly to the overall coziness. Some rooms offer appealing views of Cuzco from their balconies, although a few reviews mention issues such as poor ventilation, lack of air conditioning in some rooms and occasional street noise.
The hotel’s location is also a positive point, being within a comfortable walking distance from a major square and close to a flat surface of El Sol avenue. Despite some mentions of rooms being hot or poorly ventilated, the general feedback points towards excellent room comfort with good facilities, soundproofing and cleanliness.
Overall, the Sonesta Hotel Cusco provides a comfortable and relaxing environment with attentive staff and amenities that meet travelers' needs, making it a dependable choice for those visiting the area.
Beds
Cleanliness
Staff
Wi-Fi
Family
The hotel staff, including standout personnel like Victor Hugo, garnered praise for their attentiveness, especially towards families with small children. This personal touch extends to thoughtful services like allowing guests to store their luggage for free during multi-day excursions such as the Inca Trail.
The dining options at Sonesta Hotel Cusco are another highlight, especially the buffet breakfast, which offers a wide variety of choices catering particularly well to kids and vegetarians. Additionally, the traditional dance show and coca tea service add a delightful cultural touch to the stay.
Guests find the hotel's proximity to local attractions convenient and appreciate the array of activities available at the hotel itself. The overall experience is consistently described as comfortable and welcoming, making Sonesta Hotel Cusco highly recommended for family vacations.
Nightlife
While there's a good restaurant within the hotel to avoid venturing out at night, there are also good recommendations for local nightclubs and bars nearby. This provides guests with options for enjoying the local nightlife without the need for long travel. However, it should be noted that guests occasionally experience disco noise on Friday and Saturday nights.
For those preferring a relaxing evening within the hotel, some have expressed disappointment that the bar closes early and wish it were a more appealing place to hang out. Additionally, the rooms can get hot at night, leading some guests to keep their balcony doors open, which can introduce noise. Overall, the location strikes a balance between accessibility to nightlife and a peaceful retreat, although it may require a bit of walking to reach more lively areas of the city.
4 Star
The hotel's location is ideal, providing close proximity to attractions and markets, making it a convenient base for exploring the area. Guests often remark on the excellence of the room amenities and the overall top quality, even given the challenges of adhering to COVID-19 protocols. The helpful staff contributes significantly to the positive experiences, offering service that often rivals that of five-star establishments.
Common areas and facilities also garner praise for their four-star level luxury and organization, further cementing the hotel's status among its peers. Visitors recommend this hotel not just for its ideal location and cleanliness but as a strong contender among the best hotels in Peru with services and accommodations that truly reflect its four-star rating.
Business
Facilities such as meeting rooms are highlighted as fantastic and useful with no issues encountered in their use. The strong WiFi connection complements these amenities, making it reliable for business use. Additionally, the hotel provides a shuttle service and offers great assistance for those embarking on early morning tours.
The air-conditioned environment ensures comfort, while the 24-hour front desk and lounge further enhance the convenience for business trips. Situated in a good location for both business and nearby stops, the hotel easily accommodates business travelers. It’s recommended as an ideal and perfect place for professional stays with services that poisedly support business trips.
Overall, the Sonesta Hotel Cusco meets and often exceeds expectations, particularly for those visiting for work, offering robust facilities and exceptional service tailored to the needs of business guests.
Accessible
The hotel's location is a significant highlight, being highly accessible to local points of interest and tourist sites. It is conveniently close to the Inca Rail terminal and bus tours with only a short distance to Wachaq station for those visiting Machu Picchu. The hotel is in an accessible street with different modes of transport readily available, making it easy to get around. Additionally, the proximity to ample shopping for Andean handicrafts provides a good shopping experience at reasonable prices compared to town.
For those seeking peace and quiet, the hotel not only offers good accommodation but is also situated in a relatively tranquil area. The free shuttle service to the airport and arranged taxi rides for a small fee further enhance the convenience and accessibility for travelers. Overall, Sonesta Hotel Cusco is well-located with a super convenient and handy location, making it an ideal option for accessible travel in Cusco.
No, Sonesta Hotel Cusco doesn't have any pool.
No, a spa isn't available at Sonesta Hotel Cusco.
Yes, Sonesta Hotel Cusco welcomes dogs.
No, parking facilities aren't available at Sonesta Hotel Cusco.
No, Sonesta Hotel Cusco doesn't have a gym.
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