Novotel Coventry

Coventry 52.45782700, -1.48789100 , Wilsons Lane (Show on Map)
7.7
Good


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Summary of reviewsNovotel Coventry stands out for its strategic location and high-quality service, making it a preferred choice for both business and leisure travelers. Located just off the M6 motorway, the hotel offers easy access to major roadways and is especially convenient for events at the nearby Coventry Building Society Arena. Despite its position on the outskirts of Coventry, the hotel maintains a peaceful environment and is well-served by public transportation.

Breakfast at the hotel receives largely positive feedback with guests praising the wide variety of hot and cold options. Full English breakfasts and the overall value for money were frequently highlighted, although occasional issues such as slow service and limited dietary options were noted.

The dining experience for dinner is somewhat mixed but leans positively with many guests enjoying the quality and flavor of the food and the pleasant atmosphere of the restaurant and bar. Nevertheless, inconsistencies in food quality and service efficiency are points of concern.

Rooms at Novotel Coventry are consistently described as comfortable, spacious and well-maintained. Guests appreciate the modern decor and amenities, including mini-fridges and tea facilities. The beds contribute to a restful night's sleep, although some comments about external noise and minor maintenance issues were mentioned.

Cleanliness is a strong point for guests, particularly the rooms, which are often described as spotless and well-kept. However, communal areas like hallways and public bathrooms could benefit from more regular cleaning and maintenance.

The staff are frequently commended for their friendliness and helpfulness, enhancing the overall guest experience. Despite a few isolated incidents of unprofessional behavior, the majority of interactions were positive.

The hotel offers free Wi-Fi, which is generally reliable and appreciated by guests, although occasional connectivity issues have been reported. The gym is functional but small with limited equipment and some guests mentioned occasional cleanliness issues.

Parking at Novotel Coventry is convenient and accessible with many appreciating the ample and secure spaces. Although there is a nominal fee for parking, most guests found it reasonable.

For families, the hotel provides a welcoming and accommodating environment. Spacious family rooms, a play area for children and family-friendly dining options contribute to a comfortable stay for all ages.

Overall, Novotel Coventry excels in offering a combination of strategic location, quality service and comfortable accommodations, making it a favorable choice for a variety of travelers.
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Dog Friendly Hotel
The Novotel Coventry is a pet-friendly hotel situated near a business district, which can provide quiet areas for dog walking. The hotel is located in the heart of Coventry.

Accessible Hotel
Novotel Coventry is a wheelchair accessible hotel with accessible rooms. These rooms are equipped with features such as wheelchair turning space, alarm cords, wheel-in showers, bathroom grab rails, and accessible beds. The hotel also has accessible parking and accessible public areas including the restaurant and bar. Lifts are available for access to different floors.

Family Friendly Hotel

Hotel with Parking

Hotel with Gym

4-Star Hotel

Room Types
Superior Premium Queen Room with Sofa Bed Spacious room with a large work area, 26-inch LCD TV and a king-size bed.

Superior Premium Queen Room The double room features a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The double room provides a wardrobe, a safe deposit box, a sofa, a carpeted floor and a TV. The unit offers 1 bed.

Guest Reviews
7.7
Good
Location
Novotel Coventry enjoys a strategically advantageous location that caters to a variety of needs. Situated conveniently off the M6 motorway, the hotel offers easy access to major roadways, making it an ideal stop for travelers en route to surrounding areas. Guests find it particularly useful for events and conferences at the nearby Coventry Building Society Arena, just a short walk away. The hotel’s proximity to the NEC, Ricoh Arena and numerous businesses makes it a favorable choice for both work-related and leisure visits.

Despite being on the outskirts of Coventry, the hotel maintains a peaceful and serene environment, away from the noise and hustle of the city center, yet remains central enough for easy access. Public transportation options are also conveniently nearby, adding to the ease of reaching the city center or other local attractions.

Additionally, ample parking facilities and a straightforward location make Novotel Coventry a stress-free choice for visitors. The abundance of positive comments about cleanliness, modern amenities and helpful staff highlights that the combination of location and quality service often meets and even exceeds guest expectations.

Breakfast
The breakfast experience at Novotel Coventry garnered mixed reviews from guests with a largely positive consensus. Many appreciated the wide variety of hot and cold options and the quality was often highlighted as very good with mentions of delicious and tasty selections. Specifically, full English breakfasts received praise and there were numerous comments about the excellent value for money and fantastic breakfast service provided by friendly staff.

Guests enjoyed the plentiful and well-stocked buffet, featuring a decent assortment of items that catered to various tastes, including cereals, pastries and cooked food. Some guests were particularly impressed with the freshly cooked and hot items, describing the overall morning offerings as substantial and satisfying.

However, the reviews did mention some areas for improvement. There were frequent comments about the breakfast being lukewarm or not adequately restocked, leading to delays or a lack of specific items such as croissants and fresh fruit. Some guests found the coffee to be less than satisfactory and occasionally reported that breakfast items had been sitting out too long, resulting in a less appealing presentation.

Gluten-free and other dietary options were noted as limited with a few reviewers expressing disappointment over the lack of variety in this respect. Additionally, the organization and speed of service were points of contention, as some experienced slow service and insufficient staffing.

Overall, the positive aspects of the breakfast at Novotel Coventry - including the variety, quality and service - seemed to outweigh the areas that guests felt needed attention. Despite some criticisms, many found the breakfast experience to be a pleasant and worthwhile part of their stay.

Dinner
The dining experience at Novotel Coventry offers a mix of commendable and less favorable aspects based on guest feedback. On the positive side, many guests appreciated the quality and flavor of the food, noting dishes like lamb and evening meals as delicious, well-cooked and enjoyable. The restaurant and bar areas are described as pleasantly decorated with friendly and helpful staff, enhancing the dining atmosphere.

Guests particularly highlighted the variety of dinner choices and reasonable pricing for meals and drinks with some praising the handling of allergies and the availability of food upon late arrival. The bar was a popular spot for drinks and dinner, contributing to the overall good dining experience for many visitors.

However, there are several noted areas for improvement. Some guests found the food to be average or below expectations with specific issues like dry and tasteless pizza, grisly steak and lumpy peppercorn sauce. Quality and consistency appear to be problematic, as some guests experienced burnt or microwaved food and even found hair in their meals. There were also complaints about the limited menu selection, particularly for gluten-free options and the high prices not always reflecting the value received.

Service efficiency was mentioned as a concern with some reports of delays, disorganization and rude staff. The restaurant could benefit from increased staff to handle busy periods better and improve the overall dining experience.

In summary, while Novotel Coventry offers a generally pleasant dining setting with friendly service and some excellent dishes, the inconsistency in food quality, menu variety and service efficiency suggests room for significant enhancements.

Rooms
Novotel Coventry offers a blend of comfort and modernity in its rooms, catering to various needs of travelers. The spacious and well-maintained rooms come across as a highlight for guests, consistently described as large, clean and comfortable. Many reviewers appreciated the modern decor and the ample facilities provided in each room, including amenities like mini-fridges, ironing boards and tea facilities.

Beds are frequently noted for their size and comfort, contributing to a restful night's sleep and the showers often receive positive remarks for their quality. The rooms are generally perceived as being quiet and having good soundproofing, despite some comments about external noise and insufficient room heating at times.

The hotel rooms are mostly well-presented with updated furnishings and many rooms feature a modern bathroom setup, sometimes with separated toilets for added convenience. While there are occasional mentions of issues such as remnants from previous guests, minor maintenance needs and cold temperatures, overall cleanliness remains a strong point according to many guests.

Some functional aspects like additional power sockets and better room setups for families could be improved. Despite some negative reviews regarding specific room conditions and the corridor areas, the general consensus points to a comfortable and functional stay. The hotel's convenient location off the motorway adds to its appeal, making it an accessible choice for travelers seeking practical and modern accommodations.

Beds
The beds at Novotel Coventry generally receive positive feedback for their comfort and size. Many guests appreciate the comfy and large beds, often noting the comfort of the pillows and mattresses. Several reviews highlight that even the additional beds for children and sofa beds are comfortable and spacious. Newer beds in the kids' rooms also receive favorable remarks.

However, experiences with the beds can be mixed. Some guests mention that the beds are too firm or even hard, affecting their sleep quality. A few reviews note discomfort with twin beds pushed together and mattresses sliding away. There are occasional mentions of stains and cleanliness issues with the bedding, but these seem to be isolated incidents.

In summary, the majority of guests find the beds at Novotel Coventry to be comfortable and conducive to a good night's sleep, although preferences for mattress firmness vary. With positive comments about the room size and friendly service, the hotel provides a generally satisfactory experience for its guests.

Cleanliness
The 'Novotel Coventry' presents a mixed bag when it comes to the cleanliness of its facilities. Many guests praised their rooms as clean, spacious and comfortable with particular emphasis on the tidiness and modern feel of the interiors. Room cleanliness was often highlighted with mentions of rooms being cleaned very thoroughly, well-maintained and spotlessly clean.

However, the communal areas, hallways and public bathrooms did not receive the same level of attention. Issues in these areas included dirty carpets, stained walls and general uncleanliness, which detracted from the overall experience. Some reviews indicated that the hotel's corridors and communal spaces needed frequent and thorough cleaning or even refurbishment due to visible wear and tear.

Despite these lapses in communal areas, the hotel environment was often described as very clean with rooms being ready and clean upon arrival. Guests noted that the hotel could benefit from a facelift and some deep cleaning in certain areas, but the cleanliness of individual rooms was generally well-received.

In summary, while the Novotel Coventry excels in providing clean and comfortable rooms, there is room for improvement in maintaining the cleanliness and appearance of its communal areas.

Staff
The staff at Novotel Coventry receive considerable praise for their friendliness and helpfulness, making guests feel welcome and valued throughout their stay. Numerous reviews highlight the excellent service provided by various team members with mentions of cheerful, polite and professional interactions that enhance the overall experience. Staff members are described as attentive, accommodating and dedicated, often going above and beyond to assist guests and ensure a pleasant stay.

Check-ins are generally efficient and specific individuals, such as receptionists and night porters, are frequently commended for their outstanding service. The warm and chatty demeanor of many staff members contributes positively to the hotel's atmosphere with many guests noting that the staff's friendliness and willingness to help were significant highlights.

While most feedback is overwhelmingly positive, there are occasional mentions of unprofessional behavior and incidents of rudeness from a minority of the staff. Despite these isolated incidents, the prevailing sentiment from guests is that the staff at Novotel Coventry significantly contribute to an enjoyable and welcoming stay.

Wi-Fi
When staying at Novotel Coventry, guests have had mixed experiences with the hotel's Wi-Fi. On the positive side, many found the Wi-Fi to be good, accessible and even excellent at times, which was appreciated for its speed and reliability. Some highlighted the free Wi-Fi as a nice touch, enhancing their overall stay. However, there were also reports of issues with some guests experiencing difficulties in connecting to the Wi-Fi, noting that it would periodically stop working or lose connection. A few even encountered slow internet speeds or were unable to load anything at all. While the Wi-Fi service at Novotel Coventry shows promise with its good reach and performance for many, there are occasional connectivity and speed issues that might need addressing.

Gym
The gym at Novotel Coventry receives mixed feedback from guests. On the positive side, the facility is described as modern, quiet and well-equipped, which can be an appealing aspect for those looking to maintain their fitness routine while traveling. However, it is frequently mentioned as being very small and minimal with some guests noting that it has limited equipment. There are also comments about the gym's cleanliness and occasional unexpected closures, which can be disappointing for visitors. Suggestions from guests include expanding the gym space and adding more facilities, such as a spa or steam room, to enhance the overall experience. Overall, the gym seems functional for basic workouts but may not meet the expectations of those looking for a more extensive fitness center.

Parking
At Novotel Coventry, the parking situation elicits mixed reactions, but predominantly positive sentiments shine through. Guests frequently noted the convenience and accessibility of the car park, praising it for being simple, spacious and easy to use. Many appreciated the ample parking space available on-site, making it handy and convenient, particularly for those with vehicles.

However, the highlight for many guests was the availability of free parking, which added an extra layer of value to their stay. Others mentioned that despite the parking not always being free, a nominal fee of £5 per night was deemed reasonable by some, considering the secure and convenient parking facilities provided.

Nonetheless, certain guests expressed their dissatisfaction with having to pay for parking, arguing that the charge should be included in the booking or altogether eliminated. Issues such as hidden fees, unexpected fines and occasional difficulty with exiting the car park drew criticism. Some even described the £5 fee per night as excessive or extortionate, wishing for better transparency regarding parking costs during the booking process.

Despite these concerns, the overall impression conveyed is that Novotel Coventry offers good and safe parking facilities, adding a notable bonus to the stay for many travelers. The on-site parking is particularly valued for its convenience and accessibility, albeit with a desire for more upfront communication about associated costs.

Family
Novotel Coventry offers a family-friendly experience with several amenities aimed at both parents and children. The hotel provides spacious family rooms with extra beds set up specifically for kids, contributing to a comfortable stay. Families will appreciate the play area on-site, which includes digital games and a playground, ensuring that children are well entertained during their visit. The hotel also features an airy bar and lounge area, plus an outside seating area and grassland, making it a delightful setting for families to relax.

Conveniently located off the motorway, the hotel offers good value for money with added perks like kids eating free for breakfast and baby facilities available, making it practical for a family trip. Though some rooms could be better soundproofed and housekeeping could see improvements, these minor drawbacks are overshadowed by the positive elements. Children, even babies, seem to enjoy the stay and the family-friendly ethos is evident as staff engage warmly with families.

Overall, Novotel Coventry provides a welcoming environment for families, complete with ample space for children to play and family-friendly dining options. Whether for a brief stay or an extended visit, families can find comfort and convenience at this pet-friendly hotel.

4 Star
Novotel Coventry offers a mixed experience for travelers with some guests noting it as good value for money. The hotel has a modern appeal and features a beautiful bar in an ideal location for visitors to the NEC. Guests appreciated the premium feel and comfortable atmosphere, along with high-quality toiletries and a good shower. Families might find the games for children a nice touch.

However, several aspects fail to meet a four-star standard. The hotel's cleanliness was frequently cited as a disappointment with comments about rooms not being up to par and needing more attention. The decor feels outdated to some and the availability of amenities like soap and shampoo was found lacking for a hotel advertised as four-star. Breakfast also did not meet the expectations of a four-star facility and overall, the hotel seems closer to a three-star experience rather than the advertised four-star status.

Despite these issues, some guests were pleased with the quality of the rooms and service, even expressing willingness to return. The hotel's pricing for what it offers appears to be a point of contention, leading to a sentiment that the experience didn't quite match the four-star rating it claims.

Accessible
Novotel Coventry presents a mixed bag of experiences when it comes to accessibility for guests with disabilities. On the positive side, the hotel has several accessible rooms and provides easy wheelchair access. The rooms are described as tidy and equipped to meet accessibility needs, including separate accessible bathrooms and guest rooms. The entrance to the hotel is also designed to be disabled-friendly, making it convenient for seniors and wheelchair users alike.

However, there are areas that require improvement. The clarity of parking information and signage could be enhanced to assist guests better. Several guests noted issues such as broken lifts, which could be particularly challenging for individuals with disabilities. Furthermore, the ground floor rooms requested specifically for disabled guests were not always available and there was a lack of clear communication regarding meal services upon arrival. Staff often tried to help within their capacity, but there appears to be a need for better training and infrastructure updates to improve overall accessibility.

Despite these issues, the hotel's location is praised for being convenient for visits to nearby attractions and provides plenty of outdoor walking spaces. The reception staff are generally helpful, adding a positive note to the accessibility efforts of the hotel. Nevertheless, the property does appear to require some updates in layout and facilities to fully meet the needs of all guests.

Dog Friendly
Novotel Coventry is highly praised for its dog-friendly environment. Guests appreciate that the hotel allows dogs and offers numerous amenities like water bowls placed throughout the premises. The hotel ensures that dogs are not only welcome but also comfortable with specific areas designated for dogs and the possibility to let them off the lead safely.

The hotel rooms are notably dog-friendly and dogs are permitted in various parts of the hotel, including the bar. Visitors have found it convenient to relax and enjoy a drink while having their pets with them without feeling restricted.

However, some guests have pointed out drawbacks such as the presence of numerous dogs which can be overwhelming for those not accustomed to animals. Instances of dogs barking and approaching other guests have also been noted.

While the atmosphere is generally accommodating for dogs, these aspects should be considered by potential visitors, especially those who may not be comfortable around pets or have young children. Overall, Novotel Coventry successfully caters to guests traveling with dogs, making it a reasonable choice for pet owners.


No, Novotel Coventry doesn't have any pool.

No, a spa isn't available at Novotel Coventry.

Yes, Novotel Coventry welcomes dogs.

Yes, parking facilities are available at Novotel Coventry.

Yes, Novotel Coventry has a gym.

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