Zest Metropole, positioned in Colombo's historic Fort district, offers a prime location that guests repeatedly praise for its convenience and accessibility. The hotel is nestled near key attractions like the Dutch Hospital, Galle Face Green and Pettah Market, making it an ideal spot for both dining and nightlife. Despite being in the city's heart, it provides a serene retreat away from the hustle and bustle.
The breakfast buffet at
Zest Metropole is well-received, lauded for its delicious and varied selection including both Sri Lankan and Western dishes. Guests appreciate the fresh, tasty food and the well-presented spread, although some mention that the coffee could be improved and find the breakfast slightly expensive. Nevertheless, the overall sentiment remains positive.
Dinner at the hotel's restaurant garners mixed but generally favorable reviews. Guests enjoy the local and international meals, particularly at the Ceylon Curry Club and Ministry of Crab. The room service and set menu options provide convenience and variety. Although some find the dinner prices a bit high, the overall experience and service receive commendations.
The rooms at
Zest Metropole stand out for their spaciousness, comfort and modern design. Guests frequently highlight the large, comfortable beds, cleanliness and well-appointed amenities. The bathrooms, though sometimes noted as small, are praised for their modernity and cleanliness. Some minor issues with cleaning services and maintenance were noted, but the general consensus is positive.
Cleanliness throughout the hotel is a significant highlight with guests consistently describing the spaces as spotless and well-maintained. The hotel’s strong cleaning protocols contribute to a hygienic and pleasant environment, ensuring a comfortable stay.
The staff at
Zest Metropole also receive predominantly positive feedback for their friendly, attentive and professional service. Guests appreciate the welcoming and efficient front desk, as well as the courteous restaurant staff. While there are occasional remarks about handling specific requests, the overall impression is one of excellent hospitality.
The WiFi at the hotel has mixed reviews. While some guests find the connection strong and stable, many others report slow speeds and frequent disconnections, indicating a need for improvement.
The gym is described as modern and user-friendly but could benefit from updated equipment and additional space. Despite its compact size, it serves well for basic workouts.
Parking options are generally satisfactory with both free and private parking available. However, the narrow approach road and limited parking spots can pose challenges. Guests also mention the inconvenience of taxis being unable to park directly in front of the hotel at times.
Zest Metropole is noted for being family-friendly with guests highlighting the convenience of rooms located close together and a welcoming atmosphere for families.
The beds receive high praise for their comfort and cleanliness, contributing significantly to the quality of sleep and overall guest satisfaction.
Overall,
Zest Metropole offers a comfortable and affordable experience with a touch of luxury that aligns well with its three-star rating. Its prime location, high standards of cleanliness, comfortable accommodations and friendly staff make it a desirable choice for travelers visiting Colombo.