Holiday Inn Rochester-Chatham, an IHG Hotel
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Summary of reviewsThe Holiday Inn Rochester-Chatham, an IHG Hotel, is praised for its fantastic and convenient location with easy access to nearby shops and various destinations. The breakfast is highly recommended by guests with a wide range of options to choose from. The dinner experience has mixed feedback with some guests finding the food to be good while others found it poor quality and expensive. The rooms are a mix of modern and dated with some guests reporting issues with cleanliness and maintenance. However, the majority of guests were happy with their stay and praised the polite and accommodating staff. The spa and pool facilities are generally good, although there were some complaints about the jacuzzi being out of order and the cleanliness of the pool changing rooms. The hotel is also pet-friendly with many guests appreciating the warm welcome extended to their furry friends. Overall, the Holiday Inn Rochester-Chatham offers a nice stay with good facilities in an ideal location.
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About Holiday Inn Rochester-Chatham, an IHG Hotel
Guest Reviews
The reviews for the Holiday Inn Rochester-Chatham, an IHG Hotel, praise its location as fantastic and convenient with lots of nearby shops and a central position to reach various destinations. While some note that the location can be difficult to navigate to using GPS, the hotel is generally easy to find and close to where guests need to be. There are a few comments about noise and some rooms may require a long walk up stairs. However, guests highly recommend the massage treatments and appreciate the polite staff. Overall, this hotel offers a nice stay with good facilities in an ideal location.
The breakfast at the Holiday Inn Rochester-Chatham, an IHG Hotel is highly praised by guests. From full English breakfast to cereal, bread, cakes and self-help yogurt, there are lots of options to choose from. The coffee is proper and there are milk options including soya and almond. The breakfast is labeled generally good, excellent, fabulous and amazing. However, some guests felt that the labeling for cooked items could be improved, especially for main allergens. The sausages could have had more flavor, but overall the food is excellent. Guests appreciate the 24-hour bar and the well-organized restaurant staff. While there were a few complaints of lukewarm or disgusting breakfast, the majority found it to be delicious and cooked properly. All in all, guests agree that the breakfast is a highlight of their stay at the hotel.
Guests have mixed feedback about the dinner experience at Holiday Inn Rochester-Chatham. While some describe the food as good and cooked to perfection, others find it awful with poor quality and greasy items that caused food poisoning. The restaurant seems to have limited choices and could benefit from expanding its dinner menu, as some guests found it expensive for what was offered. The electronic menu ordering system faced problems and caused delays leading to long waiting times for orders to arrive. Despite this, a group of 16 guests enjoyed excellent food and service during their meal. However, another guest highlights poor presentation and unfriendly staff. The new bar and restaurant along with the swimming pool area add to the hotel's appeal, but guests suggest the restaurant staff require better hospitality training.
The Holiday Inn Rochester-Chatham, an IHG Hotel, offers a mix of both modern and dated rooms. Guests rave about the lovely, clean and comfortable rooms with dimensions that are great for some and too small for others. Comfy beds and access to leisure facilities ensure a good night's sleep for most, but the occasional terrible mattress is reported. Some rooms may have issues with cleanliness, but overall, the property is kept well and the cleaners are praised. The location of the hotel is also a plus for guests. However, there are a noticeable number of reviews that mention dated or tired decor, dirty carpets and various issues with the rooms such as broken windows, insufficient towels and grubby areas. One review recounts a terrible check-in experience with a dirty, unprepared room and slow service at the bar and restaurant. Despite these negative experiences, the majority of guests were happy with their stay and would choose to stay again.
Guests at the Holiday Inn Rochester-Chatham, an IHG Hotel have mixed feelings about the beds. Some guests rave about the gloriously comfy beds and the many choices of pillows available, while others found the beds to be too soft or too hard. Some rooms had small beds or small duvets that were not ideal for sharing. A few guests even had trouble with old or uncomfortable mattresses that caused them to roll to the center of the bed. Despite these issues, many guests say they had a comfortable night's sleep in these clean and comfy beds.
The Holiday Inn Rochester-Chatham, an IHG Hotel offers guests a clean and comfortable stay with many praising the spotless condition of their rooms. Guests appreciated the lovely and exceptionally clean rooms, as well as the cleanliness of the property overall. However, some reviewers did note a lack of cleanliness in certain areas, such as dusty corners and unclean shower cubicles. A few guests reported unpleasant smells and stains on the carpet, while others described the hotel as looking tired and poorly maintained. Despite these criticisms, the majority of guests were satisfied with the cleanliness of the hotel and its facilities.
The staff at Holiday Inn Rochester-Chatham, an IHG Hotel, have received consistently positive reviews from guests. Many have described them as polite, helpful, professional, attentive and willing to go above and beyond to ensure a pleasant stay. Some staff members have been specifically mentioned by name for their exceptional service, such as Sophie and Kayleigh. Guests have also commented on the friendly and welcoming atmosphere of the hotel's bar and restaurant, complimenting the staff for their friendliness and efficiency. However, there have been some negative reviews regarding inexperienced or untrained staff, as well as communication issues with regards to wait times for meals. Despite these occasional shortcomings, the majority of guests have reported an enjoyable and positive experience due in part to the superb and accommodating staff.
Holiday Inn Rochester-Chatham has a decent gym and spa facility for its guests. However, there were mixed reviews about the spa with some guests complaining about the jacuzzi being out of order for months. Despite this, guests appreciated the pool, sauna and steam room which were in good condition. Access to these leisure facilities was considered a highlight of the hotel's location. Guests also recommended the massage treatment offered at the spa and enjoyed the nice steam room and sauna experience. Overall, while the spa could use some improvement, the hotel's other leisure facilities made up for it.
The Holiday Inn Rochester-Chatham, an IHG Hotel is an ideal option for travelers seeking a convenient location with a swimming pool. The pool, steam room and sauna are all tidy and well-maintained, making for a relaxing experience. While some guests have noted issues with the heating, the warm pool is still enjoyable. Families can take advantage of the pool for children and the hotel's free parking and complimentary WiFi provide added value. However, some negative feedback has been received regarding the cleanliness of the pool changing rooms and the cold temperature of the water. It's also worth noting that the pool can get busy during swimming lessons and there have been reports of unsupervised behavior in the pool area. Despite these drawbacks, the hotel's new bar and restaurant, breakfast choices and spacious car park can make for an enjoyable stay.
Guests of the Holiday Inn Rochester-Chatham have mixed reviews when it comes to the parking facilities at the hotel. While some mention how easy and free the parking was, others found the distance from the car park to their room to be quite far. There were also complaints about technical difficulties with the parking system, such as the screen for entering license plate information not working properly. Guests advise others to inform the hotel if they have parked in the designated area or risk getting a hefty parking fine. Overall, the reviews noted that there were plenty of parking spaces available and the car park was well signposted from the main road.
Holiday Inn Rochester-Chatham, an IHG Hotel, is a great place for a family trip. The hotel is well-organized with friendly staff on reception and in the restaurant. The convenient location makes it easy to visit family during your stay. The family rooms are spacious but be aware that they can be miles away from reception. However, children will be over the moon with the gift bags that are waiting for them upon arrival. Despite some issues with noise from other guests and slow service in the restaurant, this hotel offers excellent value for money. Kids will love the pool and the goody bag is a nice touch. Make sure to bring your own towels, cups and glasses, as these may be in short supply during your stay. Overall, this hotel is perfect for a great family time together.
While the Holiday Inn Rochester-Chatham, an IHG Hotel does have a variety of accessible facilities, guests with mobility impairments may face some challenges during their stay. Some guests found access to be poor and dangerous with a long distance between the car park and their room causing distress. Additionally, one guest noted that the shower had a high step and no handrails. Another guest noted that access was awkward due to limited one-way access. For those with disabilities, it is important to inform the hotel of specific needs, such as assistance with clothing. While some rooms may need maintenance, overall the hotel offers a pet-friendly environment. It’s important to note that the information provided about disability rooms on Booking.com may not be true, so it’s best to confirm with the hotel directly.
The Holiday Inn Rochester-Chatham is not just dog friendly, but very welcoming to our furry friends. Guests were delighted to find out that the hotel was pet-friendly and even asked for a room that would accommodate their pets. Owners appreciated being able to have their dogs with them, including the opportunity to eat meals in the bar in the evening. However, not all guests were considerate with one owner allowing their dog to poo on the carpet in a public walkway and not cleaning it up. Overall, the hotel's dog friendly facilities and amenities were generally good, but a few incidents like a dog poo mark outside one guest's room were reported. Despite this, the warm welcome extended to both humans and dogs alike made the stay at the Holiday Inn Rochester-Chatham a paw-fect stay for all furry friends.
Yes, Holiday Inn Rochester-Chatham, an IHG Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Holiday Inn Rochester-Chatham, an IHG Hotel.
Yes, Holiday Inn Rochester-Chatham, an IHG Hotel welcomes dogs.
Yes, parking facilities are available at Holiday Inn Rochester-Chatham, an IHG Hotel.
Yes, Holiday Inn Rochester-Chatham, an IHG Hotel has a gym.
