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Summary of reviewsRai Hotel - By UP Hotel - próximo a Prefeitura is highly regarded for its prime location, providing guests with exceptional accessibility and convenience. Positioned directly in front of the bus station and within walking distance to the city center, the hotel offers seamless transit options and easy access to markets, shopping malls, pharmacies, eateries and key landmarks like the city hall and banks. This makes it a popular choice for both business and leisure travelers.
The hotel rooms are noted for their spaciousness and cleanliness. Guests appreciate the immaculately clean room conditions and thoughtfully designed layouts with meticulously maintained linens and towels. Room service is another positive aspect of the accommodation. The high standards of cleanliness extend throughout the hotel, ensuring an organized and well-maintained environment that greatly enhances the overall stay.
Regarding the breakfast experience, many guests praise the variety and taste of the offerings, which include fruits, coffee, cakes and other options. However, there is feedback on areas for improvement, such as adding more variety and addressing issues like dry cakes and service delays.
Staff service receives mixed reviews. Many guests commend the attentiveness and quality of service provided by the staff, highlighting their helpfulness at the reception. Nonetheless, some guests have encountered issues with staff attitude, particularly describing some members as rude or arrogant.
Feedback on the beds at the hotel varies significantly. Some guests find the beds comfortable, while others report discomfort due to thin mattresses, uncomfortable pillows and issues with bed stability.
In summary, Rai Hotel stands out for its excellent location, cleanliness and generally positive service, although there are some areas, particularly regarding breakfast variety and bed comfort, that could benefit from improvements.
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