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Summary of reviewsHotel Mello is highly valued by guests for its exceptional location, conveniently situated directly across from the bus station and close to various amenities such as shopping malls, restaurants, markets and pharmacies. Its downtown position, just 10 minutes from the airport, adds to its appeal, making it an attractive option for budget-conscious travelers seeking ease of access and a clean environment. Positive experiences with friendly staff and satisfying breakfast options further enhance its attractiveness, although some minor drawbacks like thin towels are noted.
Breakfast at Hotel Mello generally receives favorable reviews with many guests praising the extensive and varied selection, including fruits, eggs, cakes, breads and juices. The quality of the coffee is often highlighted, contributing to a positive start to the day. While there are occasional criticisms about repetition and minor issues like weak coffee, the overall cost-benefit ratio is considered reasonable by most guests.
Room experiences at Hotel Mello are mixed. On the positive side, many rooms are well-ventilated, clean and comfortable, providing a quiet ambiance. However, some guests have reported issues with room size, cleanliness and outdated furniture. Problems with broken amenities and cramped bathrooms also detract from the experience for some travelers.
Cleanliness at the hotel receives mixed feedback. Many guests appreciate the clean rooms and attentive cleaning staff, describing the environment as super clean and comfy. Nonetheless, there are frequent complaints about hair in showers and bedding, poorly cleaned air conditioning units and dirty bathrooms requiring better upkeep.
The staff at Hotel Mello is widely praised for their exceptional friendliness and attentiveness, particularly at the reception. Guests frequently commend the staff’s efficiency, politeness and willingness to go above and beyond. However, the breakfast staff receives some criticism for poor service, indicating a need for improvement in that area.
Free WiFi at Hotel Mello is generally reliable with many guests noting its usefulness. However, some visitors have experienced connectivity issues in their rooms, suggesting that improvements in room connectivity could be beneficial.
Parking facilities at the hotel are considered adequate but present challenges due to a somewhat cramped and limited space, occasionally necessitating parking at a distance. Despite these limitations, having available parking is seen as a significant convenience.
Beds at Hotel Mello are predominantly praised for their comfort with guests frequently mentioning the high quality of the mattresses contributing to a restful stay. Although there are isolated complaints about bed discomfort and condition, the majority of guests report a positive sleeping experience.
In conclusion, Hotel Mello offers significant advantages in terms of prime location, friendly staff and comfortable bedding, providing good value for money. Some areas such as room condition, breakfast service consistency, WiFi connectivity and parking facilities require attention to further enhance the guest experience. Nonetheless, it remains a favored choice for both new and returning visitors.
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