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Summary of reviewsThe Victoria Hotel in Canterbury receives high marks for its prime location, excellent dining experiences and accommodating facilities, making it an ideal choice for a pleasant stay. Guests repeatedly praise its proximity to the city center, just a short and scenic walk away. Despite being situated on a busy street, the hotel remains quiet and peaceful with ample on-site parking enhancing its convenience.
The breakfast provided is a standout feature with ample variety and quality ingredients, particularly the full English breakfast which is often highlighted for its deliciousness and generous portions. Dinner options equally impress, particularly the carvery, which is recognized for its flavor and value. The menu caters to various tastes, including vegetarian options and the dining environment is enhanced by courteous and friendly staff.
Rooms at The Victoria Hotel are often described as clean, comfortable and spacious, providing a cozy and restful ambiance. Modern amenities and tea and coffee making facilities are standard with some rooms offering garden views and quieter settings. Though some rooms may appear dated and benefit from renovation, the overall sense of comfort and space is well appreciated.
Cleanliness is a noteworthy feature with frequent praise for the meticulous upkeep of both rooms and communal areas. Any minor lapses are vastly outweighed by the positive reviews.
The staff receives exceptional acclaim for their friendliness and professionalism, particularly noting members like Manager Gary and Nicole for their outstanding service. Their willingness to go above and beyond significantly enhances the guest experience.
Free WiFi at the hotel is generally reliable and sufficient for most activities, though there are occasional minor connectivity issues in certain areas.
Parking is abundant and free with well-maintained and secure facilities consistently highlighted as a major plus for guests traveling by car.
Beds are often described as comfortable and spacious, contributing to a restful night's sleep despite a few mentions of firmness or being too lumpy.
The Victoria Hotel with its three-star rating, provides good value and quality for a comfortable and fulfilling stay. While some aspects could benefit from modernization, the hotel’s charm, cleanliness and excellent service make it a reliable and recommended choice for travelers. The hotel is also noted for its accessibility, catering well to guests with mobility aids and ensuring a comfortable stay for visitors with special needs, despite the absence of an elevator and some structural limitations. Overall, The Victoria Hotel stands out for its location, service and comfort, making it a favorable option for a wide range of visitors. Show more
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Categories
Cheap Inn
Located in Canterbury, this inn provides affordable accommodation with scenic views. It's a good choice for travelers interested in exploring Canterbury's gardens and historic sites.
Accessible Inn
The Victoria Hotel is listed as offering accessible facilities.
3-Star Inn
Offering a blend of comfort and convenience, this hotel features well-maintained rooms and a welcoming atmosphere. Its location provides easy access to local attractions, making it a great value for money.
Room Types
Single RoomSpacious room providing a private modern bathroom with free toiletries. All rooms feature a TV and work desk, and tea/coffee facilities are provided.
Double RoomSpacious room providing a private modern bathroom with free toiletries. All rooms feature a TV and work desk, and tea/coffee facilities are provided.
Twin RoomSpacious room providing a private modern bathroom with free toiletries. All rooms feature a TV and work desk, and tea/coffee facilities are provided.
Triple RoomSpacious room providing a private modern bathroom with free toiletries. All rooms feature a TV and work desk, and tea/coffee facilities are provided.
Family RoomSpacious room providing a private modern bathroom with free toiletries. All rooms feature a TV and work desk, and tea/coffee facilities are provided.
Small Double RoomThis room has a private modern bathroom with free toiletries. It features a TV and work desk, and tea/coffee making facilities are provided.
Guest Reviews
8.4
Very Good
Location
The Victoria Hotel boasts a prime location, offering an ideal base for exploring Canterbury. Guests consistently praise its proximity to the city center with most noting that it is only a 10 to 20-minute walk to the heart of town. This short stroll is often highlighted as pleasant and scenic, passing through parks and gardens, including the Westgate Gardens. The hotel is conveniently situated near various public transport options, making it easily accessible whether you're arriving by car, train or bus. Its setting on a busy street does not detract from its charm, as many guests find it quiet and peaceful. In addition, there is ample on-site parking, which enhances the ease of exploring both Canterbury and the surrounding areas. Overall, its location is frequently lauded as being perfect for both the city’s main attractions and the picturesque surroundings.
Breakfast
The breakfast experience at The Victoria Hotel is highly praised by guests with numerous mentions of it being excellent, wonderful and very good. The selection is noted for being plentiful and varied, catering to various tastes with both continental and traditional English options. Many guests appreciated the freshly cooked elements and the quality ingredients used. The full English breakfast, in particular, received numerous accolades for its deliciousness and generous portions.
Guests frequently highlighted the great variety of choices available, from fresh fruits and yogurts to hot, freshly prepared dishes. The breakfast setting and service were also well received with mentions of courteous and friendly staff enhancing the overall dining experience.
However, there were a few mentions of limitations and areas for improvement. Some guests felt the breakfast offering could be more modernized and varied, particularly for vegetarians and those seeking healthier options like fresh fruits or artisanal bread. A handful of reviews noted occasional slow service and the unusual serving of breakfast on cold plates. Despite these minor drawbacks, the majority of guests left satisfied, often describing the breakfast as setting them up nicely for the day ahead and being good value for money.
Overall, breakfast at The Victoria Hotel is a standout feature, consistently meeting and often exceeding guest expectations.
Dinner
Dining at The Victoria Hotel has received overall positive feedback from guests. The on-site restaurant and bar offer a vibrant atmosphere that many have enjoyed, especially when it comes to the carvery, which is frequently highlighted as a standout feature. Guests find the carvery to be delicious and great value for money, often describing it as excellent. The restaurant menu is extensive, offering a wide selection of meals that cater to different tastes, including vegetarian options, which diners have appreciated.
The quality of food is consistently praised with adjectives like freshly made, delicious, tasty and well-cooked appearing repeatedly in reviews. Many diners commend the hotel for serving good portions and offering good value for money. Specific mentions of dishes like steaks and salmon dinners receive high praise and breakfast offerings are also noted to be diverse and satisfying.
While the majority of reviews are positive, some minor drawbacks are mentioned, such as occasional slow service and a few instances where the food did not meet expected standards. However, these comments were rare in comparison to the overwhelming number of positive remarks.
In conclusion, The Victoria Hotel’s dining options, especially the carvery, receive high marks for quality, variety and value. The restaurant’s comfortable setting and helpful staff further enhance the dining experience, making it a recommended choice for both hotel guests and visitors seeking a pleasant meal.
Rooms
The Victoria Hotel receives generally positive feedback from guests regarding its rooms. Reviewers frequently highlight the cleanliness and comfort of the rooms, which are described as spacious and well-maintained. Many found the rooms to be cozy, quiet and equipped with everything they needed, including tea and coffee making facilities and modern amenities like flat-screen TVs.
The rooms are often described as large with sizable bathrooms and functional while retaining a comfy ambiance. Families, in particular, appreciate the spaciousness of the family rooms, which offer ample space for multiple guests. Additionally, the hotel offers rooms with garden views and quieter spaces that contribute to a restful stay.
Some guests noted that the rooms, although clean, appeared a bit dated and could benefit from renovation. Instances of inadequate ventilation and rooms being overly warm were also mentioned, though these were not common issues. Room upgrades on arrival were well-received, adding to the sense of value and service.
Modern, newly decorated rooms are available and appreciated, though some areas of the hotel were noted to show their age. Overall, the Victoria Hotel seems to strike a good balance between comfort and functionality, making it a reliable choice for travelers seeking a pleasant stay.
Beds
The beds at The Victoria Hotel received predominantly favorable feedback from guests, emphasizing their comfort and size. Many visitors praised the beds as very comfortable with terms like "big and comfy," "super comfy," and "extremely comfortable" frequently mentioned. The beds were described as large with some notably being extra-large or super king-sized, providing ample sleeping space. Additionally, the hotel was commended for clean and high-quality bedding with many guests experiencing a restful night's sleep.
However, there were some less favorable remarks. A few guests found the beds too firm or lumpy and in some cases, the double beds were simply two single beds pushed together, which wasn't ideal for comfort. Pillows received mixed reviews with some guests finding them soft and comfortable, while others described them as lumpy or too firm. A thin duvet and a lack of extra pillows were also noted by some reviewers.
Overall, while there were a few critiques, most guests seemed to enjoy the comfortable and spacious beds at The Victoria Hotel, contributing to a generally restful and pleasant stay.
Cleanliness
The Victoria Hotel boasts an impressive track record for cleanliness, providing a welcoming environment for guests. The general consensus highlights the rooms as clean, tidy and often spotless, contributing to a comfortable and inviting stay. The cleaning staff ensures that the rooms are regularly cleaned and maintained, featuring freshly cleaned linens, soft towels and fragrant surroundings. The hotel’s communal areas, facilities and living spaces are also frequently noted for being clean and well-kept.
However, some reviews indicate occasional lapses in cleanliness, particularly in bathrooms and less visible spots like behind radiators or on surfaces. A few guests mentioned an overall outdated appearance and the need for better sanitation measures in certain areas. Despite these isolated issues, the majority of feedback underscores a high level of cleanliness and meticulous upkeep, making the Victoria Hotel a reliable choice for a comfortable and hygienic stay.
Staff
The staff at The Victoria Hotel have received high praise from guests, highlighting their exceptional service and professionalism. The reviews consistently describe the staff as friendly, helpful and welcoming. From the reception to the bar staff, all team members are noted for being courteous, attentive and efficient. The manager, Gary, receives particular accolades for his helpfulness and excellent service.
Guests appreciate the staff's willingness to go above and beyond, accommodating various needs and providing flexible service. Nicole, a standout member of the staff, is frequently mentioned for her attentiveness and warm hospitality. The reception and dining staff are commended for creating a welcoming atmosphere and maintaining a professional and pleasant demeanor.
Overall, the staff's friendliness and commitment to excellent customer service significantly enhance the guest experience at The Victoria Hotel, making it a memorable and enjoyable stay for visitors.
Wi-Fi
Guests at The Victoria Hotel generally found the WiFi to be of good quality with many highlighting a fast and reliable connection. Positive remarks noted that the WiFi was strong enough to support activities such as video calls and praised its speed and reliability. Several reviews mentioned the benefit of having free WiFi rated as safe by McAfee. Most guests found the WiFi connectivity in rooms to be strong and effective.
However, there were some comments about occasional WiFi issues, such as it cutting out briefly, being slow or not working well in certain areas of the hotel like the dining room, lounge or restaurant. Despite these occasional drawbacks, the overall sentiment toward the WiFi service at The Victoria Hotel was positive, particularly emphasizing its free access and strong in-room performance.
Parking
The Victoria Hotel offers an impressive parking facility that consistently pleases its guests. The free onsite parking is a significant advantage with ample space available throughout the day. Visitors highlight the ease of parking, noting the large, well-maintained parking lot located behind the hotel. Security is another strong point with guests appreciating the sense of safety provided by the well-lit and secure parking areas.
The convenience of having plenty of parking spaces onsite is repeatedly mentioned, making it hassle-free for those traveling by car. The parking is described as spacious and sufficient, avoiding any issues related to overcrowding. Some reviews even point out the rarity of such good parking in Canterbury, emphasizing the hotel's dedicated and private parking zones.
Overall, the parking experience at The Victoria Hotel is highly rated with the free parking and ample availability consistently standing out as key benefits for guests.
3 Star
The Victoria Hotel offers an experience that aligns well with its three-star rating, providing good value and quality for its classification. While some guests noted that the hotel's facilities seemed limited and the decor a bit dated, the overall comfort and cleanliness touched many positively. The accommodations are described as quaint and homey, maintaining typical three-star amenities without the grandeur of higher-rated establishments.
Despite the lack of daily cleaning service and some signs of wear, guests appreciated the decent quality and value. The hotel’s standard English charm and straightforward services earn it a spot as a reliable choice for those looking for an affordable yet comfortable stay. Though clearly a three-star hotel, its positive attributes make it well worth the price for travelers seeking efficient, no-frills lodging. Some reviews suggest the hotel might benefit from a facelift and modern updates, but generally, guests felt well-looked after.
Accessible
Nestled in a convenient location, The Victoria Hotel in Canterbury offers easy access to the city center and nature, making it a popular choice for travelers. Guests appreciate that the hotel is situated within walking distance of the central attractions of Canterbury and is readily reachable by bus routes and main roads.
The hotel's accessibility is particularly commended with guests noting ample parking space, good wheelchair access and an accessible room layout on the ground floor. This includes rooms that cater to those with mobility aids and learning difficulties, ensuring a comfortable stay for families and individuals with special needs.
However, there are a few considerations for guests with certain disabilities. The absence of an elevator means that those with mobility limitations might find the stairs challenging, particularly when carrying luggage. The narrow corridors and multiple fire doors might also be less convenient for those maneuvering buggies or wheelchairs. Additionally, the bathtub might pose a challenge for some and the small shower cubicles might not suit everyone’s needs.
Despite these challenges, the hotel staff is noted for their helpfulness, especially when accommodating delayed arrivals. The rooms are praised for their cleanliness and spaciousness, contributing to an overall pleasant stay. The combination of an easily accessible location, well-maintained rooms and considerate amenities makes The Victoria Hotel a reliable choice for a wide range of visitors, including those with disabilities.
No, The Victoria Hotel doesn't have any pool.
No, a spa isn't available at The Victoria Hotel.
No, The Victoria Hotel doesn't allow dogs.
No, parking facilities aren't available at The Victoria Hotel.