Accessible HotelSummary of reviews related to the 'Accessible' categoryThe Best Western Heronston Hotel & Spa received mixed reviews from guests regarding its accessibility for those with disabilities. While some guests noted good accessibility for mobility devices such as motorised wheelchairs and the availability of accessible rooms, others found issues with the quality of the rooms. One guest mentioned that the disabled room they booked was old and worn, the bed was uncomfortable and the toilet didn't flush properly. Another guest reported that the carpet in the accessible room was in poor condition and the shower was over a bath, making it difficult for their elderly mother to use. Additionally, some guests reported difficulty with facilities not being manned and one guest with mobility problems had to keep returning to reception for new keys. However, other guests found no issues with accessibility and enjoyed the hotel's lovely spa, despite one guest noting that their room was stuffy. Overall, guests with disabilities may want to request a ground floor room or a room close to the lift and confirm any necessary accommodations before booking.
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