4-Star HotelSummary of reviews related to the '4 Star' categoryCrowne Plaza Birmingham NEC, an IHG Hotel has garnered mixed reviews regarding its four-star rating, facilities and services. Many guests have positively highlighted the hotel, emphasizing that it is well-deserving of its four-star classification and often receives five-star customer feedback. The hotel's location near the NEC is particularly appreciated, fitting well within the standards expected of similar hotels in the area. Described as a premium and modern establishment, visitors frequently mention its cleanliness, brightness and professional atmosphere.
However, some guests expressed reservations about the amenities and overall value for money. Criticisms include the absence of expected four-star features such as robes and minibars and some found the standard of TV functions and meal service below par. The hotel's price point was a point of contention for a few, who felt it did not match the quality of the room or the breakfast provided.
Overall, while the Crowne Plaza Birmingham NEC is generally commended as an excellent choice for a four-star stay, consistent in delivering a clean and comfortable experience, there are occasional lapses in meeting the full expectations of a four-star rating.
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