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Genting Hotel at Resorts World Birmingham

Bickenhill , Resorts World Birmingham, Pendigo Way, Birmingham (Show on Map)

8.7

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Genting Hotel at Resorts World Birmingham is a highly recommended destination for those visiting NEC and other nearby attractions. The hotel's excellent location and proximity to NEC exhibition halls, music venues and concert arenas, as well as shopping, dining and entertainment options, make it a convenient choice for guests. The breakfast is exceptional with plenty of choice and vegan options, although some guests reported rude waitresses and an early finish time. The rooms are spacious, modern and clean with comfortable beds and delightful views over the lake, although some guests noted minor issues with noise and cleaning. The hotel is praised for its cleanliness and stylish appearance with friendly and helpful staff who go above and beyond to ensure guests' needs are met. The spa receives mixed reviews, but the majority of guests appreciate the inclusion of the spa in their stay. Parking experiences were mixed with some guests praising the convenience of underground parking and others experiencing issues with incorrect validation of parking tickets resulting in higher costs or vandalism in the hotel's pay-for-secure car park. Overall, the Genting Hotel at Resorts World Birmingham offers a comfortable and enjoyable stay with plenty of amenities to keep guests entertained.
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Hotel with Spa

The Santai Spa at the Genting Hotel Resorts World Birmingham is a sanctuary of peace and tranquility. Built on a passion for wellness and an ancient Wu Xing philosophy which emphasizes on the harmony of five key elements, the spa is designed to soothe away the stress of modern day life. The spa features state-of-the-art facilities including a swimming pool with hot-stone loungers and hydrotherapy jets, as well as an outdoor hot tub overlooking the lake.

The spa offers a range of treatments from ESPA's award-winning product range, including massages, facials, scalp treatments, and more, all guided by individual needs and incorporating the Wu Xing philosophy. For those looking for a full day of relaxation, spa days are available, featuring use of the spa's facilities and a selection of rejuvenating treatments.

Hotel with Swimming Pool

At the Genting Hotel at Resorts World Birmingham, the indoor pool is a key feature of the exquisite Sentai Spa. Enhance the experience by unwinding in the outdoor hot tub or letting go of stress while resting on the hot stone loungers. The 15-meter pool comes equipped with hydrotherapy jets, offering a rejuvenating experience for guests. Take in the picturesque lake views from the outdoor terrace hot tub, providing a truly serene environment. It is important to note that access to the spa facilities and pool is reserved for guests aged 18 and above.

Heated Pool Indoor Pool

Hotel with EV Charging Stations

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Romantic Hotel

Business Hotel

Hotel with Parking

EV charging stations

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Signature Double This room features free WiFi, a flat-screen TV, air conditioning, tea/coffee making facilities and a private bathroom with free toiletries. Spa and swimming pool access is strictly over 18's only Access in a Signature Room begins at 15:00 until 21:45 and 7:00am until 10:00am and you may access the facilities for a 1 hour and 30 minute session during your stay, subject to availability.

Superior Double Room This room features a complimentary mini bar, free WiFi, a flat-screen TV, air conditioning, tea/coffee making facilities and a private bathroom with free toiletries. Spa and swimming pool access is strictly over 18's only Access in a Superior Room begins at 15:00 until 21:45 and 7:00am until 10:00am and you may access the facilities for a 1 hour and 30 minute session during your stay, subject to availability.

Signature Twin Room Offering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. This twin room has air conditioning, soundproof walls, flat-screen TV, as well as chocolate for guests. The unit has 2 beds.

Signature Accessible Room This room includes free WiFi, a flat-screen TV, air conditioning, tea/coffee making facilities and a private bathroom with free toiletries. Accessible room features include a wet room in the en suite, wide doorways and emergency pull cords with 24 hour assistance. Spa and swimming pool access is strictly over 18's only Access in a Signature Room begins at 15:00 until 21:45 and 7:00am until 10:00am and you may access the facilities for a 1 hour and 30 minute session during your stay, subject to availability.

About Genting Hotel at Resorts World Birmingham

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Guest Reviews

8.7

Very Good

Location

The Genting Hotel at Resorts World Birmingham is a dream come true for those visiting NEC and other nearby attractions. Guests raved about the hotel's excellent location and proximity to NEC exhibition halls, music venues and concert arenas, all within a few minutes' walk. The hotel is even located just across the road from some of the events guests attended. Additionally, the hotel's central location made it convenient for shopping, dining and entertainment with everything under one roof. Guests loved the staff's exceptional attention to detail and the hotel's facilities, including an impressive spa and casino, offered plenty to keep visitors entertained. For those flying out of Birmingham airport, the hotel is just a stone's throw away, making it an ideal stopover before taking a flight. With all of these conveniences, it's easy to see why guests keep returning to the Genting Hotel's fantastic location.

Breakfast

Guests of the Genting Hotel at Resorts World Birmingham can expect a fantastic breakfast experience during their stay. The buffet breakfast offers plenty of choice and is constantly being refilled with hot and delicious options. With a great selection of first-class fruit and vegan options on the menu, breakfast is definitely one of the best by far. The presentation is excellent and the location is perfect for those attending events at the NEC. Although some guests felt that there could be more choice on the menu, the majority found the breakfast to be exceptional and couldn't fault it. The only downside was some reports of rude waitresses in the breakfast room and it's important to note that breakfast finishes at 9.45am, as some guests were caught out by this. Overall, the breakfast at Genting Hotel is a great start to the day during your stay.

Rooms

The Genting Hotel at Resorts World Birmingham offers an impressive room selection that has received high praise from previous guests. The rooms are spacious, modern and wonderfully clean with comfortable beds and delightful views over the lake. The bathrooms are also a highlight, ranging from good to amazing depending on the room with fully functioning showers and double walk-ins in some cases. A few guests have commented on noise in the corridors or minor issues with cleaning but staff are quick to resolve these. Overall, guests can expect well-sized, well-equipped and quiet rooms with brilliant facilities including mini-bars and toiletries, making for a very comfortable stay.

Beds

Guest reviews of the Genting Hotel at Resorts World Birmingham praise the hotel's spacious and clean rooms, as well as the friendly staff. While many guests mention the comfortable beds, some found the pillows to be hard and the bed bases dirty. Some guests also noted that the rooms were too hot, despite the air conditioning. However, overall, guests enjoyed their stay, especially the free mini bar with snacks, outside Jacuzzi and the delicious breakfast.

Cleanliness

Guests who have stayed in Genting Hotel at Resorts World Birmingham have praised the cleanliness of the hotel. Many have commented that the rooms were spotless and very clean with some describing it as being the cleanest hotel they have ever stayed in. The hotel also received compliments for its modern and stylish appearance with guests agreeing that everything was well-maintained. Some guests also noted that the hotel smelled amazing throughout, giving it an extra touch of luxury. The hotel staff were also mentioned positively with guests describing them as being professional, friendly and helpful. Overall, Genting Hotel is a perfect destination for anyone seeking a clean and comfortable stay.

Staff

The staff at Genting Hotel at Resorts World Birmingham are consistently praised for their friendliness, helpfulness and dedication. From the moment of arrival, guests are made to feel welcomed and appreciated by the polite and attentive staff. Reception staff go above and beyond to ensure guests' needs are met and security and car park staff make for an amazing first impression. The staff's exceptional attention to detail sets the hotel apart with guests appreciating the staff's knowledge and enthusiasm. While there were a few minor hiccups, overall guests are quick to praise the caring, wonderful and knowledgeable staff who make their stay at this amazing hotel even more enjoyable.

Spa

The spa at the Genting Hotel at Resorts World Birmingham receives mixed reviews from guests. While some describe it as lovely, fab, stunning and the best they've been to, others found it too busy and some reported that the hot tub on the outside decking wasn't working. However, the majority of guests appreciate the inclusion of the spa in their stay with some even upgrading their room to include it. The facilities are described as luxurious and well-appointed and the staff are great. Guests also love the pool and find the spa relaxing. However, the service was disappointing for some and it's a shame when everything else about the hotel was excellent. Overall, the location, entertainment and spa are great features of the hotel, offering guests plenty to do and enjoy during their stay.

Parking

Guests of the Genting Hotel at Resorts World Birmingham had mixed experiences with parking. Some praised the convenience of underground parking and its close proximity to the hotel reception. Others appreciated good communication from the hotel prior to their stay about parking. However, there were also complaints of difficulty accessing the hotel via a shopping mall and issues with incorrect validation of parking tickets resulting in higher costs. Some guests were happy with the good and easy parking available, while others had their cars vandalized in the hotel's pay-for-secure car park with seemingly little recourse. The hotel did offer good electric car charging facilities, although only four of them were available. Overall, parking at the hotel was a mixed bag of experiences, so guests should take care to consider all options and potential downsides before bringing their cars.

Yes, Genting Hotel at Resorts World Birmingham has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Genting Hotel at Resorts World Birmingham.

No, Genting Hotel at Resorts World Birmingham doesn't allow dogs.

Yes, parking facilities are available at Genting Hotel at Resorts World Birmingham.

Yes, Genting Hotel at Resorts World Birmingham has a gym.

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