The
Best Western Plus Hanes Mall, located in a bustling and strategic area, receives frequent praise for its convenient proximity to Wake Forest University, the Benton Convention Center, key hospitals, Hanes Mall and a variety of restaurants and shops. This central location is ideal for both business and leisure travelers, offering easy highway access and a quiet, clean environment. The friendly and professional staff further enhance the positive guest experience, making it a favored spot for many, despite some minor issues with finding the hotel due to its somewhat landlocked position.
The hotel's breakfast offerings are well-received with many guests describing them as delicious, diverse and well-balanced, accompanied by commendations for the cleanliness and service in the breakfast area. However, guests would appreciate more variety in the menu and some have found the breakfast area crowded or noted that it ends too early. Despite these areas for improvement, the breakfast generally adds to the positive experience.
Room feedback is mixed, but many guests appreciate the cleanliness, comfort and modernity of the rooms, describing them as spacious with comfortable beds and useful amenities like a good shower, TV and fridge. However, there are recurring concerns about odors, functional issues with maintenance and the size of the rooms and bathrooms. Some guests also noted dated furniture and issues with cleanliness in certain areas.
Cleanliness throughout the hotel receives significant praise, especially for well-maintained rooms and general facilities, thanks to diligent housekeeping. Nonetheless, issues such as stained carpets, dirty hallways and occasional mold or insects have been reported, indicating some inconsistency in maintenance.
A standout feature is the hotel staff, frequently lauded for being friendly, helpful and professional, particularly at the front desk. The breakfast attendants and housekeeping staff also receive positive mentions for their service, contributing to the warm and welcoming atmosphere.
The pool area receives mixed reviews; praised when open and functional but often noted for frequent closures and occasional cleanliness issues. Despite these drawbacks, the pool area generally provides a pleasant space for relaxation.
The hotel is often seen as family-friendly, though there are mixed opinions on the quality of accommodations and safety, which may not meet everyone's standards. However, the family-friendly atmosphere remains a positive point for many.
The beds at the
Best Western Plus Hanes Mall are commonly described as comfortable, contributing to a good night's sleep with many appreciating the quality mattresses and fresh linens. Variations in pillow preferences and the firmness of mattresses lead to occasional dissatisfaction, but overall, the bedding receives favorable reviews.
Accessibility is positively noted, particularly for the bathrooms, but improvements are needed in handicap parking, elevator function and better navigation around entrance construction. Despite this, the hotel is generally considered wheelchair accessible, adding to its convenience for all guests.