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Summary of reviewsEmbassy Suites Winston-Salem is highly regarded for its exceptional location, spacious accommodations, and outstanding hospitality, particularly appealing to both business travelers and families. Situated in downtown Winston-Salem, the hotel offers convenient access to restaurants, cultural attractions, and the Benton Convention Center, with Wake Forest University and vibrant nightlife nearby. Guests appreciate the ease of travel due to the hotel's proximity to highways.
The breakfast experience is a standout, with guests frequently praising the delicious and varied options, including made-to-order omelets and a full buffet. The friendly and attentive dining staff further enhances this complimentary offering. Rooms at the hotel are spacious and well-maintained, featuring separate living areas, comfortable beds, and impressive cleanliness. While some find the decor dated, the overall setup contributes to a welcoming and home-like atmosphere.
Staff members at Embassy Suites are consistently commended for their friendliness and professionalism, ensuring a pleasant and accommodating experience. The indoor pool is a favored amenity, particularly among families, offering a heated space for relaxation. Additionally, the presence of an attached parking deck and valet services provides convenient, albeit paid, parking options.
The hotel is particularly family-friendly, with suite rooms catering to larger groups and amenities like a pack and play for young children. Kid-friendly dining options and nearby local events make it an attractive choice for families. While the beds receive high marks for comfort, there are occasional concerns with the pull-out sofas that may require attention.
Overall, Embassy Suites Winston-Salem is a commendable choice, combining comfort, convenience, and quality service, making it ideal for a variety of travelers seeking a pleasant and accommodating stay. Show more
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Categories
Hotel for Honeymoon
Features spacious suites, a complimentary evening reception, and a central location. The added space and amenities make it comfortable for an extended honeymoon stay, and the social atmosphere is great for couples.
Family Friendly Hotel
Embassy Suites provides spacious suites and complimentary breakfast, which are beneficial for families. The extra space and included meals can make for a more relaxed and budget-friendly stay.
Dog Friendly Hotel
Embassy Suites is noted as being pet-friendly. It offers more space and amenities, which can be helpful when traveling with pets.
Hotel near Nightlife Spots
Located downtown, this hotel is near shopping, restaurants, and nightlife.
Hotel with Swimming Pool
Offering an indoor pool, this hotel provides a comfortable and convenient swimming experience, regardless of the weather. It's a great option for guests looking to relax and unwind.
Indoor Pool
Business Hotel
This hotel is connected to the Benton Convention Center. It also offers ample meeting space.
Hotel with Parking
This hotel offers parking facilities for guests. Self-parking is available for a daily fee, and off-site public parking is also an option.
EV charging stations
Accessible Hotel
Embassy Suites Winston-Salem provides elevator access, a wheelchair-accessible path of travel, and assistive listening devices. It features a wheelchair-accessible registration desk, pool, fitness center, and restaurant. The hotel also offers closed-captioned TV and phone accessibility kits.
Hotel with Gym
A fitness center is among the amenities available at the Embassy Suites Winston-Salem. This allows guests to continue their fitness routines during their stay.
4-Star Hotel
This hotel provides spacious suites and a range of amenities. It is a strong option for guests seeking a comfortable stay with extra space.
Hotel with Indoor Pool
This hotel offers an indoor pool for guests seeking a swim. It is conveniently located in downtown Winston-Salem, providing easy access to local attractions.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Romantic Hotel
Room Types
Suite with Two Queen Beds - Non-SmokingThe suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. A seating area, a desk, a balcony and air conditioning are available in this spacious suite.
Two-Room King Suite - Non-SmokingThis suite has a seating area, microwave, and air conditioning.
Two-Bedroom Suite - Non-SmokingThe suite's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. A seating area, a desk, a balcony and air conditioning are featured in this spacious suite.
Executive King Suite - Non-SmokingThis executive suite features a separate seating area, 2 cable TVs, a microwave and a small refrigerator.
Premium King Suite - Non-SmokingThis suite provides air conditioning and a TV with cable channels.
Premium Queen Suite with Two Queen Beds - Non-SmokingThis suite features air conditioning and a TV with cable channels.
Two-Room Suite with Two Queen Beds - Mobility AccessThis accessible suite has a microwave, air conditioning, and a seating area.
Two-Bedroom Premium Suite - Non-SmokingThis suite offers air conditioning and a TV with cable channels.
One-Bedroom Queen Suite with Roll-In Shower - Mobility Accessible/Non-SmokingThis suite provides air conditioning and a TV with cable channels.
Guest Reviews
6.9
Rated
Location
Nestled in the heart of downtown Winston-Salem, Embassy Suites offers a prime location that guests frequently praise. This hotel is perfectly positioned for those who want to be near restaurants, bars, and cultural attractions, all within a convenient walking distance. Its central spot provides easy access to the city's vibrant nightlife and the Benton Convention Center, making it an ideal choice for both business travelers and vacationers. The hotel's proximity to Wake Forest University and various local hotspots adds to its appeal. Guests appreciate the nearby highways, ensuring smooth travels around the city. Despite being in an older part of town, the area boasts a charming environment replete with modern amenities. With a wealth of dining and entertainment options just steps away, Embassy Suites Winston-Salem embodies a perfect blend of comfort and location.
Breakfast
The breakfast at Embassy Suites Winston-Salem earns high praise from guests for its exceptional quality and variety. Many guests describe the breakfast as amazing, delicious, and the best they have experienced in a hotel. The made-to-order omelets are frequently mentioned as a standout feature, contributing to a fantastic complimentary breakfast experience. The selection includes a wide array of options like scrambled eggs, bacon, sausage, breakfast potatoes, oatmeal, yogurt, and more, making it an excellent choice for families or those with diverse preferences. The dining staff is consistently recognized for being friendly, accommodating, and providing outstanding service, adding to the overall positive breakfast experience. Despite a few comments about occasional under-stocking, the combination of great taste, wide selection, and attentive staff makes the breakfast at Embassy Suites Winston-Salem a highlight for many visitors.
Rooms
Embassy Suites Winston-Salem is a hotel that consistently impresses with its spacious and comfortable rooms. Visitors frequently remark on the generous size of the suites, noting their substantial layout that includes separate living areas, bedrooms, and even configurations with multiple bathrooms. The rooms are not just large but also clean and well-maintained, contributing to a consistently pleasant stay. Guests appreciate the comfortable beds, ensuring restful nights, and the overall room setup which is both practical and inviting.
The hotel staff earns high marks for their friendliness and helpfulness, enhancing the overall experience. An added bonus is the delicious breakfast, which is included and offers a wide variety of options to cater to different tastes. Despite some commentary on the dated decor, the impeccable cleanliness and spaciousness of the suites make Embassy Suites Winston-Salem a desirable choice for travelers seeking comfort and a home-like atmosphere. The facility is centrally located, providing convenient access to local attractions, making it ideal for both leisure and business visitors.
Beds
Embassy Suites Winston-Salem receives a commendable reputation for its comfortable beds, with many guests highlighting their coziness and cleanliness. Numerous reviews emphasize the beds as being very comfortable, soft, and even describe them as wonderful. Several guests find the pillows fluffy but not excessively soft, contributing to a restful night's sleep.
However, not all feedback is positive, particularly concerning the pull-out sofas. Some reviews indicate issues with cleanliness and comfort, noting that the pull-out mattresses were either hard or uncomfortable, and there are reports of soiled sheets which were off-putting to guests. Despite these concerns, the separation of the room into distinct living and sleeping areas is appreciated by visitors. Overall, the beds receive high praise, but housekeeping and sofa bed quality are areas that may require attention.
Cleanliness
Embassy Suites in Winston-Salem showcases a consistently clean and well-maintained environment, making it a reliable choice for travelers focused on cleanliness. The hotel rooms are generally described as neat, tidy, and spacious, with staff taking diligent care to clean and sanitize guest areas. Noteworthy is the property's overall tidiness and the attention given to its upkeep, despite furnishings and decor showing signs of aging. Guests seem pleased with the cleanliness of both personal spaces and shared areas, including well-kept bathrooms and pretty interior areas. The pleasant and friendly staff enhance the experience, contributing to the comfortable atmosphere and ensuring a quiet and restful stay. Families in particular find the rooms spacious and the environments conducive for enjoyable family stays, underscoring the hotel's dedication to hospitality and maintenance. Though some updates to the decor may be beneficial, the commitment to cleanliness stands out significantly in guest experiences at this hotel.
Staff
Visitors to Embassy Suites Winston-Salem frequently praise the hotel's staff for their exceptional friendliness and professionalism. Guests consistently report that team members go above and beyond to ensure a comfortable and welcoming experience, offering helpful local tips and addressing any concerns promptly. The front desk staff is particularly noted for their efficiency and kindness, contributing significantly to a positive check-in experience. The breakfast crew and bar staff are also highlighted for their friendly service and attentiveness. Across various interactions, staff members are recognized not only for their professional demeanor but also for their genuine warmth and hospitality, creating an inviting atmosphere that enhances the overall guest experience at the hotel.
Pool
The Embassy Suites Winston-Salem offers a welcoming indoor pool that has delighted many guests, especially families. A highlight for visitors is the pool’s accessibility, as it stays open until 11:00 PM, providing extended hours for enjoyment. Families find this feature particularly appealing, with kids frequently relishing in pool time. The indoor swimming pool stands out as a great advantage, serving as a charming amenity that adds to the overall experience.
Though the pool area may be on the smaller side, it remains a cozy and enjoyable spot for relaxation. It has also been described as heated, making it a comfortable choice for guests looking to unwind. The presence of an indoor pool and hot tub provides options for leisure and enhances the hotel’s appeal to those seeking a family-friendly escape. In addition to the aquatic offerings, the hotel enriches the stay experience with thoughtful perks such as two free drinks at the bar and a delicious complimentary breakfast. Among the many amenities, guests rave about the indoor balconies, citing them as a favorite feature.
Parking
Parking at the Embassy Suites Winston-Salem receives mixed feedback from guests, primarily focusing on proximity and cost. Guests appreciate the convenience of a parking deck attached to the hotel and the options of easy parking right on-site. For added ease, valet parking is available, which some guests find to be a positive addition to their stay. Although parking is not complimentary, with a daily fee of $20, many find this rate reasonable given the location. The presence of electric vehicle charging stations is noted, though they are limited and sometimes nonfunctional. Despite the extra charge for parking, several guests have found alternative, free public parking options nearby. Overall, the hotel's parking arrangement is seen as convenient but comes with an added expense not managed directly by the hotel.
Family
Embassy Suites Winston-Salem offers a welcoming environment for families traveling with children, providing comfortable accommodations at a reasonable price. Families can enjoy spacious suite rooms equipped with kitchenettes, living rooms, and multiple beds, ensuring everyone has ample space during their stay. The hotel is particularly accommodating to larger families, as many guests reported having more room than expected.
Children can delight in the indoor pool, which has proven to be a favorite among young guests, offering a fun swimming experience that adds to their enjoyment of the hotel. The presence of a pack and play for babies further highlights the hotel's commitment to catering to the needs of families with young children. Additionally, the full buffet breakfast provides a convenient and satisfying start to the day, perfect for families preparing for their outings.
The hotel's location adds to its appeal, with kid-friendly restaurants within walking distance that make dining out simple and enjoyable. Families participating in local events, such as soccer tournaments, also found the hotel to be a convenient place to stay. Overall, the Embassy Suites Winston-Salem provides a lovely experience for families, offering a safe, comfortable, and enjoyable environment that makes children feel special and ensures a relaxing stay for all.
Yes, Embassy Suites Winston-Salem has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Embassy Suites Winston-Salem.
Yes, Embassy Suites Winston-Salem welcomes dogs.
Yes, parking facilities are available at Embassy Suites Winston-Salem.