5-Star HotelFeatures a kids' club, a restaurant, a water park and a terrace. The accommodation provides a 24-hour front desk, airport transfers, room service and free WiFi throughout the property. Known for its lovely staff, amazing breakfast buffet style and being a very nice resort in Karon Beach.
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Summary of reviews related to the '5 Star' categoryPhuket Emerald Beach Resort presents itself as a luxury destination but falls short of the five-star standard it claims. While the hotel boasts a beautifully designed leisure area that is particularly appealing for families with children, featuring exciting amenities such as kids slides and a jungle gym, several aspects have left guests underwhelmed. Despite a renovation suggestive of a five-star establishment, the actual experience and service do not quite match up to the expectations set by such a rating.
A recurring issue mentioned by guests is the unpleasant odors in several rooms, including foul-smelling bathrooms and moldy scents, which detract from the comfort of their stay. This problem was significant enough for some guests to require multiple room changes, yet without resolution. Although the resort is priced at a premium, many visitors feel it aligns more closely with a four-star standard and does not justify the cost associated with a five-star category. The resort offers enjoyable facilities for children, but overall, it seems to miss the mark in delivering the comprehensive luxury and service expected from a high-end resort.
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