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Summary of reviewsRoyal Victoria - Ex British Embassy is celebrated for its prime location at the entrance of the Medina in Tunis, offering guests an ideal base to explore the city's vibrant parts, markets and landmarks. Its authentic Tunisian decor and historical charm are greatly appreciated, alongside the kind and attentive staff who enhance the pleasant stay with their exceptional service. The proximity to restaurants, cafes and transport options make this hotel a standout choice for both shopping and sightseeing.
Guests have varied opinions about the dining experience with breakfast receiving a largely positive reception. Many enjoy the delightful variety of local and Western dishes, including highlights like traditional pastries, fresh fruit and gluten-free options. The dedicated and friendly staff further enrich the breakfast atmosphere. However, some find the breakfast basic and in need of fresher options. Dinner service, on the other hand, has mixed reviews with some guests noting limited and expensive options and preferring local eateries.
The hotel rooms blend luxurious vintage decor with modern comfort, offering spacious and clean accommodations. Many guests enjoy the beautiful views from balconies and terraces. The rooms' cleanliness is often praised, though some guests encounter occasional maintenance issues and noise disturbances. Renovations and improvements in amenities could elevate the comfort level.
The staff is a standout feature with many guests highlighting their friendliness, professionalism and willingness to assist in any situation, significantly enhancing the overall guest experience. The hotel's WiFi service is generally reliable and strong, although some connectivity issues are reported on higher floors.
Parking presents a mix of experiences; secure options are available, but finding a spot can be challenging, especially during peak hours. The beds receive mixed reviews with many guests finding them comfortable, though some report issues with firmness and sagging.
While the hotel exhibits commendable qualities, it sometimes falls short of the 4-star expectations, especially regarding facilities and cleanliness. The business amenities and convenient location are appreciated by business travelers, although workspace limitations are noted.
In summary, Royal Victoria - Ex British Embassy offers a charming and convenient stay with excellent staff, a prime location and comfortable accommodations, despite some areas needing improvement.
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