Mercure Avignon Centre Palais des Papes
Avignon
43.94990100,
4.80647700
,
1 Rue Jean Vilar Accès Voiture: Parking Du Palais Des Papes (gps: Boulevard De La Ligne)
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Summary of reviewsMercure Avignon Centre Palais des Papes consistently earns praise for its prime location in Avignon's historic and cultural heart, adjacent to the iconic Palais des Papes. Guests appreciate the convenience of exploring the city on foot and the easy access to numerous restaurants and city activities. The location is often described as unbeatable, superb and perfect for immersing oneself in Avignon's rich ambiance.
The breakfast experience is another highlight with many guests commending the variety, quality and freshness of the offerings. Descriptors such as very good, excellent and delicious frequently appear in reviews with guests enjoying the selection of fruit, yogurt and croissants. The breakfast service and the kindness of the staff add to a pleasant morning experience. However, some guests do mention areas for improvement, such as the size of the breakfast room, the use of a machine for hot drinks and a perceived lack of savory options.
When it comes to the rooms, feedback is mixed. Guests appreciate the cleanliness, comfort and pleasant views from the balconies with the bedding and mattresses often praised for their comfort. However, the small size of many rooms, outdated bathrooms and occasional issues with air conditioning and heating are cited as drawbacks. Some guests feel that the rooms and corridors could benefit from modernization and better lighting.
Cleanliness reviews are similarly mixed. While many guests find the rooms clean and comfortable, others report issues like musty smells, dusty surfaces and worn fixtures, suggesting that housekeeping could be more meticulous. Despite this, the quality of the staff and their warm welcome receive high marks, contributing positively to the overall experience.
The staff at Mercure Avignon Centre Palais des Papes are frequently commended for their friendliness, helpfulness and professionalism. Guests often mention the politeness and attentiveness of the receptionists, along with the staff’s ability to communicate in multiple languages. The welcoming atmosphere and the staff's warm smiles significantly enhance the stay for many visitors.
Beds at the hotel generally receive positive comments with many guests describing the bedding as comfortable and some noting the beds as being excellent and very comfortable. The availability of USA king-size beds adds to the comfort. Despite minor concerns about pillows and splitting beds, the overall consensus is that the beds provide a pleasant sleep experience.
Lastly, although the hotel positions itself as a four-star establishment, some guests feel that it falls short of this standard. Reviews suggest that the property might be more accurately rated at three stars, citing the need for renovations, improved cleanliness and better amenities. Despite its excellent location, the overall comfort and services seem below the four-star benchmark with some guests considering the pricing too high for the experience offered.
In summary, while Mercure Avignon Centre Palais des Papes excels in location, breakfast quality and staff friendliness, there are areas for improvement in room size, modernity and overall cleanliness to better meet four-star expectations.
Categories
The breakfast experience is another highlight with many guests commending the variety, quality and freshness of the offerings. Descriptors such as very good, excellent and delicious frequently appear in reviews with guests enjoying the selection of fruit, yogurt and croissants. The breakfast service and the kindness of the staff add to a pleasant morning experience. However, some guests do mention areas for improvement, such as the size of the breakfast room, the use of a machine for hot drinks and a perceived lack of savory options.
When it comes to the rooms, feedback is mixed. Guests appreciate the cleanliness, comfort and pleasant views from the balconies with the bedding and mattresses often praised for their comfort. However, the small size of many rooms, outdated bathrooms and occasional issues with air conditioning and heating are cited as drawbacks. Some guests feel that the rooms and corridors could benefit from modernization and better lighting.
Cleanliness reviews are similarly mixed. While many guests find the rooms clean and comfortable, others report issues like musty smells, dusty surfaces and worn fixtures, suggesting that housekeeping could be more meticulous. Despite this, the quality of the staff and their warm welcome receive high marks, contributing positively to the overall experience.
The staff at Mercure Avignon Centre Palais des Papes are frequently commended for their friendliness, helpfulness and professionalism. Guests often mention the politeness and attentiveness of the receptionists, along with the staff’s ability to communicate in multiple languages. The welcoming atmosphere and the staff's warm smiles significantly enhance the stay for many visitors.
Beds at the hotel generally receive positive comments with many guests describing the bedding as comfortable and some noting the beds as being excellent and very comfortable. The availability of USA king-size beds adds to the comfort. Despite minor concerns about pillows and splitting beds, the overall consensus is that the beds provide a pleasant sleep experience.
Lastly, although the hotel positions itself as a four-star establishment, some guests feel that it falls short of this standard. Reviews suggest that the property might be more accurately rated at three stars, citing the need for renovations, improved cleanliness and better amenities. Despite its excellent location, the overall comfort and services seem below the four-star benchmark with some guests considering the pricing too high for the experience offered.
In summary, while Mercure Avignon Centre Palais des Papes excels in location, breakfast quality and staff friendliness, there are areas for improvement in room size, modernity and overall cleanliness to better meet four-star expectations.
Hotel Taking Steps Towards Sustainability
An eco-certified hotel, it was awarded the Green Key certificate in 2024, a leading standard in sustainable tourism. The hotel participates in Planet 21 and promotes Positive Hospitality, utilizing eco-friendly toiletries, cleaning supplies, energy-saving switches, and LED light bulbs.
Dog Friendly Hotel
While specific pet amenities are not detailed, Mercure hotels often accommodate pets. Its central location offers easy access to walking areas.
Hotel near Nightlife Spots
Close to Place de l'Horloge and Place du Palais, this hotel offers easy access to Avignon's main nightlife hubs. Its central location and proximity to bars and clubs make it a great choice for nightlife enthusiasts.
Business Hotel
Located in Avignon, this hotel offers a prime location near the Palais des Papes. Its amenities and services cater to business travelers, providing convenience and comfort.
Accessible Hotel
This hotel features facilities adapted for people with reduced mobility and is accessible for wheelchairs with assistance. Its central location, steps away from the Palais des Papes and Pont d'Avignon, offers convenient access to major attractions.
Hotel with EV Charging Stations
This hotel offers an electric car charging station for guests. It is ideally situated for exploring the treasures of Avignon, including the Palais des Papes and the famous Pont d'Avignon.
4-Star Hotel
This Mercure hotel is ideally located near the Palais des Papes, offering guests easy access to Avignon's historical center. Its comfortable accommodations and convenient amenities make it a great base for exploring the city.
Family Friendly Hotel
Guest Reviews
Mercure Avignon Centre Palais des Papes boasts an exceptional location that places guests directly in the heart of Avignon's historic and cultural center. Situated right next to the iconic Palais des Papes, this hotel offers unparalleled proximity to the city's main attractions and landmarks. Many reviews highlight the convenience and ease of visiting Avignon's sights on foot, enhancing the overall experience of exploring the city. The central positioning provides access to numerous restaurants and lively city activities, making it an ideal base for both leisure and cultural tourism. Overall, guests repeatedly praise the hotel's prime location, describing it as unbeatable, superb and perfect for immersing oneself in the rich ambiance of Avignon.
Mercure Avignon Centre Palais des Papes offers a breakfast experience that has garnered positive feedback from many guests. The quality of the breakfast is highlighted frequently, described as very good, excellent, delicious and even extraordinary with fresh and excellent products. The variety and extent of the breakfast buffet are positively noted with some guests mentioning it as being hearty and plentiful with a good selection including fruit, yogurt and croissants.
Guests also appreciate the location of the breakfast room, noting its convenience within the city center. There is praise for the breakfast service and the kindness and helpfulness of the hotel staff, adding to the overall pleasant experience of the morning meal.
While the breakfast receives high marks, some reviews point out areas for improvement. A few guests mention the breakfast room being too small and inconvenient due to stairs. The use of a machine for hot drinks and a perceived lack of savory options are also noted. Additionally, some guests feel that the breakfast is fairly basic and overpriced for what is offered.
Despite these minor critiques, the overall sentiment towards the breakfast at Mercure Avignon Centre Palais des Papes is very positive with many guests thoroughly enjoying the variety, quality and service provided.
Mercure Avignon Centre Palais des Papes receives mixed reviews regarding its rooms. Many guests appreciate the clean and spacious accommodations with some rooms being described as large, comfortable and well-equipped. The bedding and mattresses frequently receive positive mentions for their comfort. A number of rooms also feature pleasant views and balconies, enhancing the overall experience.
However, a consistent critique across reviews highlights the small size of many rooms with some finding them insufficient and not up to the standard expected of a four-star hotel. The bathrooms, while functional, are noted to be somewhat outdated and there have been occasional issues with the air conditioning and room heating. Some guests have mentioned that the rooms and corridors could benefit from a refresh and better lighting.
Overall, while the hotel provides all necessary amenities and maintains a high standard of cleanliness, there is room for improvement in terms of room size and modernity to truly meet the expectations of all guests.
The beds at Mercure Avignon Centre Palais des Papes have generally received positive feedback from guests. Many have described the bedding as comfortable with some specifically highlighting the beds as being excellent and very comfortable. Several reviews noted that the beds were standard USA king-size, adding an extra touch of spaciousness and comfort. Guests were also pleased with the overall comfort of the rooms, despite some mentioning the rooms being on the smaller side, which they still found adequate for a short weekend stay. The bedding's comfort was repeatedly praised, contributing to many guests having a pleasant stay with extremely comfortable sleep experiences. However, a few remarks highlighted issues with uncomfortable pillows and beds splitting in the middle when sat upon. Despite these minor concerns, the general consensus points toward a good night's sleep on very comfortable mattresses.
Mercure Avignon Centre Palais des Papes receives mixed reviews regarding its cleanliness. While many guests have found the rooms to be clean, comfortable and perfectly suitable for resting, others have reported issues such as musty smells, dusty surfaces, stray hairs in the bathroom and dirty windows. Some guests mentioned the cleanliness being not up to a four-star hotel standard, noting worn and dilapidated rooms and broken fixtures. However, there are also positive remarks about impeccable cleanliness and spotless environments, highlighting a clean and accommodating atmosphere. Despite some complaints, the quality of the staff and their welcome has been praised. Complimentary bottles of water in the rooms are a nice touch, though there is feedback suggesting that housekeeping could improve their care. Additionally, some guests experienced confusion due to the proximity of two Mercure hotels in Avignon, but this was a minor inconvenience. Overall, while there are areas for improvement, particularly in housekeeping and amenities, the hotel generally provides a clean and comfortable stay.
The staff at Mercure Avignon Centre Palais des Papes are consistently praised for their exemplary hospitality. Guests frequently highlight the remarkable friendliness and helpfulness of the team, which significantly enhances their stay. The receptionists are particularly noted for their politeness, attentiveness and willingness to assist with any inquiries. Many guests mention the warm welcomes they received, often pointing out individual staff members for their kindness and availability.
Communication is also a strong suit with staff able to converse in multiple languages, including Italian. The overall atmosphere is described as welcoming with staff members consistently smiling and motivated. The positive and professional attitude of the staff contributes greatly to the overall appeal of the hotel, making it a memorable and enjoyable experience for guests.
Mercure Avignon Centre Palais des Papes presents itself as a centrally located option in Avignon, but feedback suggests that it may not quite meet the expectations set by its four-star rating. The quality of accommodation is reported to be more in line with a 3-star standard. Guests have noted that the property is in need of renovation and lacks modern amenities, especially in the bathrooms. Issues such as insufficient cleaning in both rooms and common areas have also been raised. Additionally, the lack of a proper work desk and USB sockets in rooms has been highlighted as a downside, especially for travelers with electronic devices. While its location is excellent, the overall comfort and services provided seem to fall short of the four-star benchmark, implying that the pricing might be too high for the experience offered.
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Location
Breakfast
Guests also appreciate the location of the breakfast room, noting its convenience within the city center. There is praise for the breakfast service and the kindness and helpfulness of the hotel staff, adding to the overall pleasant experience of the morning meal.
While the breakfast receives high marks, some reviews point out areas for improvement. A few guests mention the breakfast room being too small and inconvenient due to stairs. The use of a machine for hot drinks and a perceived lack of savory options are also noted. Additionally, some guests feel that the breakfast is fairly basic and overpriced for what is offered.
Despite these minor critiques, the overall sentiment towards the breakfast at Mercure Avignon Centre Palais des Papes is very positive with many guests thoroughly enjoying the variety, quality and service provided.
Rooms
However, a consistent critique across reviews highlights the small size of many rooms with some finding them insufficient and not up to the standard expected of a four-star hotel. The bathrooms, while functional, are noted to be somewhat outdated and there have been occasional issues with the air conditioning and room heating. Some guests have mentioned that the rooms and corridors could benefit from a refresh and better lighting.
Overall, while the hotel provides all necessary amenities and maintains a high standard of cleanliness, there is room for improvement in terms of room size and modernity to truly meet the expectations of all guests.
Beds
Cleanliness
Staff
Communication is also a strong suit with staff able to converse in multiple languages, including Italian. The overall atmosphere is described as welcoming with staff members consistently smiling and motivated. The positive and professional attitude of the staff contributes greatly to the overall appeal of the hotel, making it a memorable and enjoyable experience for guests.
4 Star
No, Mercure Avignon Centre Palais des Papes doesn't have any pool.
No, a spa isn't available at Mercure Avignon Centre Palais des Papes.
Yes, Mercure Avignon Centre Palais des Papes welcomes dogs.
No, parking facilities aren't available at Mercure Avignon Centre Palais des Papes.
No, Mercure Avignon Centre Palais des Papes doesn't have a gym.
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