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Summary of reviewsExtended Stay America Select Suites - Denver - Aurora South is highly praised for its convenient location, which is a significant draw for travelers. Situated near essential amenities such as shops and restaurants, the hotel is within easy walking distance to various attractions. Its proximity to the airport, a hospital, and a train station enhances its appeal for both business and leisure travelers, offering excellent access to key destinations. Guests also appreciate the presence of clean rooms and the friendly, dedicated staff, with particular praise for an employee named Bo, contributing positively to their overall experience.
The staff consistently garners commendation for their friendliness and welcoming demeanor, adding to guest satisfaction. Individuals like Marissa and the manager Kris are frequently mentioned for their professionalism and accommodating nature. The reception team, including Christine, is recognized for their helpfulness and commitment to ensuring a pleasant stay, making visitors feel at ease and supported.
However, while the staff's efforts are evident and appreciated, there are significant cleanliness challenges noted by guests. Reports of dirty rooms, bathrooms, and kitchen areas are common, with issues such as stained sheets, odors from cigarette and pot smoke, and pests like cockroaches affecting guest experiences adversely. Public areas and exteriors also receive criticism for their lack of cleanliness.
Despite these cleanliness concerns, the staff's positive engagement and teamwork stand out, contributing substantially to guests' enjoyment. While future visitors should consider these cleanliness issues, the advantageous location and friendly staff are substantial benefits of a stay at Extended Stay America Select Suites - Denver - Aurora South.
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