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Summary of reviewsExtended Stay America Select Suites - Denver - Aurora South is highly praised for its convenient location, which is a significant draw for travelers. Situated near essential amenities such as shops and restaurants, the hotel is within easy walking distance to various attractions. Its proximity to the airport, a hospital, and a train station enhances its appeal for both business and leisure travelers, offering excellent access to key destinations. Guests also appreciate the presence of clean rooms and the friendly, dedicated staff, with particular praise for an employee named Bo, contributing positively to their overall experience.
The staff consistently garners commendation for their friendliness and welcoming demeanor, adding to guest satisfaction. Individuals like Marissa and the manager Kris are frequently mentioned for their professionalism and accommodating nature. The reception team, including Christine, is recognized for their helpfulness and commitment to ensuring a pleasant stay, making visitors feel at ease and supported.
However, while the staff's efforts are evident and appreciated, there are significant cleanliness challenges noted by guests. Reports of dirty rooms, bathrooms, and kitchen areas are common, with issues such as stained sheets, odors from cigarette and pot smoke, and pests like cockroaches affecting guest experiences adversely. Public areas and exteriors also receive criticism for their lack of cleanliness.
Despite these cleanliness concerns, the staff's positive engagement and teamwork stand out, contributing substantially to guests' enjoyment. While future visitors should consider these cleanliness issues, the advantageous location and friendly staff are substantial benefits of a stay at Extended Stay America Select Suites - Denver - Aurora South. Show more
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Categories
Hotel with Parking
Hotel guests can enjoy free parking at this location, making it a budget-friendly option for travelers with vehicles.
Family Friendly Hotel
Dog Friendly Hotel
Accessible Hotel
Room Types
Studio with 2 Double Beds - Non-SmokingThis room features a cable TV, a fully equipped kitchen and an en suite bathroom.
Queen Studio - Non-SmokingThis room features a cable TV, a fully equipped kitchen and an en suite bathroom.
Deluxe Studio with one queen bed - Non-SmokingFeaturing free toiletries, this studio includes a private bathroom with a bath, a shower and a hairdryer. Guests can make meals in the kitchen that has a stovetop, a refrigerator, an oven and a microwave. The studio features air conditioning, a dining area, a sofa, a carpeted floor and a flat-screen TV with cable channels. The unit has 1 bed.
Guest Reviews
5.3
Rated
Location
The Extended Stay America Select Suites in Aurora South, Denver, is consistently praised for its convenient location. Guests find it ideally situated near essential amenities such as shops and restaurants, with several within walking distance. Its proximity to key sites, including the airport and a hospital, adds to its appeal for travelers with specific destinations. Additionally, the nearby train station provides easy access for those commuting to work, further enhancing its convenience. The hotel's clean rooms and the friendly staff, exemplified by an employee named Bo, also contribute positively to guests' experiences. Overall, the location stands out as a significant advantage for those staying at the hotel.
Cleanliness
When considering a stay at Extended Stay America Select Suites - Denver - Aurora South, it's clear that some aspects stand out while others could use improvement. Guests frequently praised the staff, highlighting their friendliness and effective teamwork, specifically mentioning their dedication to room cleanliness. The kitchen received positive remarks for its functionality, suggesting that it can be a convenient asset for those planning longer stays. However, these positive notes come with significant concerns.
While the effort of the staff is evident, reports of cleanliness issues are common, with multiple references to dirty rooms, bathrooms, and kitchen areas. Some guests encountered serious cleanliness issues such as stained sheets, sticky surfaces, and even mold. Odors, including cigarette and pot smell, were reported as unwelcome in what are supposed to be non-smoking rooms. The presence of cockroaches and dead insects further detracts from the experience. Moreover, the condition of the property's public areas and exteriors also received criticism for lacking cleanliness, making the overall impression less favorable.
In sum, although the staff's friendly demeanor and teamwork are commendable, these attributes alone may not compensate for the significant cleanliness challenges noted by many guests. Future visitors should weigh these aspects when considering a stay.
Staff
The staff at Extended Stay America Select Suites - Denver - Aurora South generally receives high praise for their friendly and welcoming demeanor. Guests frequently highlight individuals such as Marissa, who is noted for her professionalism and efficiency in making visitors feel at ease. The kindness and supportive nature of the receptionist and other front desk personnel are also appreciated, with many guests remarking on their commitment to making a stay enjoyable. The manager, Kris, is recognized for his pleasant and accommodating approach. The collective effort of the day staff, including Christine, is acknowledged for their helpfulness. However, there are isolated instances of dissatisfaction, particularly with some male staff members and a specific experience at the reception. Overall, the majority of guests emphasize the positive engagement and helpfulness of the staff.
No, Extended Stay America Select Suites - Denver - Aurora South doesn't have any pool.
No, a spa isn't available at Extended Stay America Select Suites - Denver - Aurora South.
Yes, Extended Stay America Select Suites - Denver - Aurora South welcomes dogs.
Yes, parking facilities are available at Extended Stay America Select Suites - Denver - Aurora South.
No, Extended Stay America Select Suites - Denver - Aurora South doesn't have a gym.