The Ritz-Carlton, Astana
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Summary of reviewsThe Ritz-Carlton, Astana is an exceptional hotel with top-notch facilities and service that consistently receives high praise from guests. The location is perfect for exploring the city with stunning views of the iconic Bayterek tower and the rooms are well-designed, spacious and clean with great amenities. The breakfast selection is outstanding with delicious options and attentive staff. The staff is noted for their exceptional service and client-oriented approach, going above and beyond to make guests feel welcome and comfortable. The spa is also highly recommended with luxurious amenities and excellent massage services. Overall, The Ritz-Carlton, Astana is a standout, top-notch hotel deserving of the highest praise.
Categories
Hotel Taking Steps Towards Sustainability
Located in Talan Towers, the first building in Kazakhstan to meet LEED green building standards. Offers a carbon offset program for events, allowing clients to support climate action projects. Features fitness equipment that harvests human energy to help power the building.
Hotel for Honeymoon
The Ritz-Carlton, Astana, provides luxurious accommodations and world-class service. It features elegant rooms, fine dining options, and a spa, perfect for a romantic and pampering honeymoon stay.
Hotel with Spa
This hotel offers a luxurious and extensive spa experience spanning 1390 sq m. It features a wide array of treatments using ESPA products, multiple heat experiences including saunas and a hammam, a 20-meter indoor pool, and a state-of-the-art Technogym fitness center.
Family Friendly Hotel
This hotel offers a comprehensive Ritz Kids program with personalized check-in, cooking classes, and special amenities. It also features an indoor pool and family-friendly spa options, ensuring a luxurious and engaging stay for families.
Dog Friendly Hotel
The Ritz-Carlton, Astana welcomes pets up to 10kg with a signed pet policy agreement and a non-refundable pet fee. It offers luxurious accommodations, a spa, and multiple dining options, ensuring a comfortable stay for both guests and their pets.
Romantic Hotel
Known for its luxurious accommodations, exceptional service, and fine dining options, it provides an intimate and sophisticated atmosphere perfect for romantic getaways. The spa and wellness facilities add to the allure.
Hotel with Swimming Pool
The Ritz-Carlton, Astana offers luxurious accommodations and is known for its exceptional service and amenities. It features a swimming pool, ensuring a relaxing experience for guests.
Heated Pool Indoor Pool
Business Hotel
The Ritz-Carlton sets the standard in elegance for business and leisure travelers. It offers over 7000 sq. ft. of event space, flexible seating layouts, and connecting rooms for customized events. Its location is near the city's main business and administrative buildings.
Hotel with Parking
Based on the hotel's luxury branding and typical amenities offered by The Ritz-Carlton properties, it is highly likely to offer comprehensive parking facilities, including valet and possibly secured parking.
EV charging stations
Accessible Hotel
This hotel offers extensive accessibility features including accessible vanities, adjustable height hand-held shower wands, bathtub grab rails, bathtub seats, lowered electrical outlets, roll-in showers, and toilets at wheelchair height. It also provides visual alarms and accessible doors with lever handles and lowered viewports.
Hotel with Gym
Features a modern fitness center with panoramic city views, advanced cardio machines, and strength-training equipment. Guests can enjoy a premium workout experience with dedicated fitness professionals.
Hotel for Yoga
Listed as a 'Hotel for Yoga', this high-end hotel is expected to offer premium wellness amenities and services that include options for yoga practice.
Hotel with EV Charging Stations
Offers EV charging stations. Known for luxury and top-tier service, ensuring a premium experience for EV owners. Provides amenities such as airport transfer, a bar, and a pool.
5-Star Hotel
The Ritz-Carlton, Astana, offers well-appointed guest rooms and suites with city skyline views. The hotel offers Diptyque amenities, Ritz Kids amenities and allergy-free pillows. A spacious and elegantly decorated Ballroom is available for special occasions with a separate VIP entrance.
Hotel with Indoor Pool
This luxury hotel offers a 20-meter heated indoor swimming pool. Guests can also enjoy separate saunas and hammams, and a 24/7 fitness center. Spa services are available, including treatments, yoga classes, personal training, and swimming instruction.
Hotel with Heated Pool
This luxury hotel features a 20-meter heated indoor swimming pool as part of its extensive spa facilities.
Guests can enjoy a serene swimming experience alongside saunas and a hammam.
Guests can enjoy a serene swimming experience alongside saunas and a hammam.
Luxury Hotel
Guest Reviews
The Ritz-Carlton in Astana boasts a perfect location in the heart of the city's Left Bank. With stunning views of the iconic Bayterek tower, guests can easily access nearby cafes and restaurants, as well as shopping and business centers. The rooms are also praised for their soundproofing, ensuring a quiet and peaceful stay. The hotel truly offers the best location for those wanting to experience everything Astana has to offer.
Guests at The Ritz-Carlton, Astana rave about the hotel's breakfast options. With a wide variety of delicious items, including magical cottage cheese pancakes and blinis with caviar, guests can indulge before heading to the spa or exploring the city. Many guests also praise the service provided during breakfast with special mentions to the attentive staff such as Jasmine, Ayaulym and Faruza. Although some note that breakfast is not included and can be expensive, the overall consensus is that the breakfast selection is a highlight of the hotel experience with the price being worth it for the tasty and diverse options. The hotel also offers a standout breakfast option of champagne paired with red caviar. Overall, guests agree that The Ritz-Carlton, Astana's breakfast game is on point.
The Ritz-Carlton in Astana boasts a range of beautiful and comfortable rooms that guests have found to be clean, spacious and well-designed. The beds in particular have received high praise with guests describing them as amazing and comfortable. The rooms also offer great views with some guests commenting on the beautiful sight from their windows. The bathrooms are large and the modern amenities in the rooms only add to the comfort factor. Despite a few negative comments about the softness of some beds, the majority of guests have found the rooms to be overall very comfortable and pleasant to stay in. Overall, it seems that The Ritz-Carlton in Astana has done an excellent job of creating inviting, well-appointed rooms that allow guests to fully unwind and relax during their stay.
Guests of The Ritz-Carlton, Astana have consistently praised the hotel's impeccable cleanliness. From the rooms to the spa and pool, everything is maintained at the highest level. The polite staff ensures that the hotel is always fresh and clean with no exceptions. Although there were a few minor hiccups like hair on the bathroom floor or scratches on furniture, these were isolated incidents and did not detract from overall cleanliness. The only suggestion was to improve the vegetable selection at meal times. Overall, guests enjoyed a top-notch, clean experience at The Ritz-Carlton, Astana.
If you're looking for exceptional service on your next vacation, look no further than The Ritz-Carlton, Astana. Guests rave about the friendly and helpful staff who go above and beyond to make your stay unforgettable. From attentive breakfast staff to door and luggage attendants with excellent personalities, everyone is well-trained in hotel protocols and ready to assist you with any request. The staff is incredibly client-oriented, always on call and eager to help in any way they can. They are polite, courteous and attentive, ensuring that you feel welcome and comfortable throughout your stay. The professionalism of the hotel's staff, as well as that of its restaurants and boutiques, is world-class, setting the standard for others to emulate. Some standout staff members mentioned by guests include Ayaulym, Faruza and Jasmine, as well as Abdikhun at the reception desk. While there are a few negative comments about a less competent staff member, the overwhelming majority of guests agree that the service at The Ritz-Carlton, Astana is top-notch with friendly and helpful staff who are always willing to assist you.
If you're looking to take relaxation to the next level during your stay in Astana, you can't go wrong with The Ritz-Carlton's spa. Reviewers raved about the spa's luxurious amenities, including a fitness center, large pool, jacuzzi, steam room and sauna. The spa salon was also highly recommended with many guests praising the excellent massage services offered by the Indonesian masseuses. The spa and pool facilities were also noted for being clean and well-maintained. While there were a few minor issues with towel availability in the spa area, the overall consensus was that the spa at The Ritz-Carlton in Astana is a top-notch destination deserving of the highest praise.
The Ritz-Carlton, Astana is truly exceptional and superb with high-level facilities and top-notch service. Located in a prime location, it is the ideal spot for a relaxing getaway. Guests can't help but rave about everything, from the stunning design to the incredibly high service standards - some even call it the best hotel in Kazakhstan. It's the perfect choice for a super vacation and undoubtedly the best hotel in the capital. Almost all the reviews are positive with just one person expressing disappointment. Overall, The Ritz-Carlton, Astana is a top-notch, standout hotel.
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Location
Breakfast
Rooms
Cleanliness
Staff
Spa
5 Star
Yes, The Ritz-Carlton, Astana has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at The Ritz-Carlton, Astana.
Yes, The Ritz-Carlton, Astana welcomes dogs.
Yes, parking facilities are available at The Ritz-Carlton, Astana.
Yes, The Ritz-Carlton, Astana has a gym.
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