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The Ritz-Carlton, Astana

Astana , Dostyk Street 16 (Show on Map)

9.4

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Ritz-Carlton, Astana is an exceptional hotel with top-notch facilities and service that consistently receives high praise from guests. The location is perfect for exploring the city with stunning views of the iconic Bayterek tower and the rooms are well-designed, spacious and clean with great amenities. The breakfast selection is outstanding with delicious options and attentive staff. The staff is noted for their exceptional service and client-oriented approach, going above and beyond to make guests feel welcome and comfortable. The spa is also highly recommended with luxurious amenities and excellent massage services. Overall, The Ritz-Carlton, Astana is a standout, top-notch hotel deserving of the highest praise.
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Hotel with EV Charging Stations,

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon,

Hotel with Spa,

Family Friendly Hotel

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Romantic Hotel

Hotel with Swimming Pool,

Heated Pool Indoor Pool

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EV charging stations

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Hotel with Gym,

Hotel for Yoga,

5-Star Hotel

Hotel with Indoor Pool,

Hotel with Heated Pool,

Room Types

Deluxe Room, 1 King This elegant room comes with a king-size bed, an equipped work area and large panoramic windows offering scenic city views. There is also a coffee machine, a minibar, a flat-screen TV and bottled water. The private bathroom comes with a bathtub, a hairdryer and offers exclusive Asprey amenities.

Club Room with Club Lounge access, 1 King Located on the top floor, this air-conditioned room has a flat-screen TV, minibar and bottled water. The private bathroom comes with a hairdryer, toiletries and slippers. Accommodation in this room offers Club Lounge access which includes: - a 5-course meal plan - a selection of wines - a Meeting Room access - a private concierge service.

Junior Suite, 1 King, City view This air-conditioned Junior Suite has a seating area, a flat-screen TV, a minibar and bottled water. The bathrooms feature a separate bathtub, a rainforest shower and double vanities with a hairdryer and a scale. All rooms come with a sitting area and a separate bedroom overlooking Bayterek Tower. All Junior Suites connect to Deluxe Twin rooms.

Executive Suite with Club Lounge access, 1 King, City view This air-conditioned suite has a seating area, flat-screen TV, minibar and bottled water. The private bathroom comes with a hairdryer, toiletries and slippers. Accommodation in this suite offers Club Lounge access which includes: - a 5-course meal plan - a selection of wines - a Meeting Room access - a private concierge service.

Carlton Suite with Club Lounge access, 1 King, City view This spacious air-conditioned suite has a seating area, flat-screen TV, minibar and bottled water. The private bathroom comes with a hairdryer, toiletries and slippers. Accommodation in this suite offers Club Lounge access which includes: - a 5-course meal plan - a selection of wines - a Meeting Room access - a private concierge service.

The Ritz-Carlton Suite with Club Lounge access,1 King, City view This spacious air-conditioned suite has a separate dining room, a seating area with large panoramic windows overlooking Bayterek Tower, a flat-screen TV, a minibar and bottled water. The elegant bedroom features a large king-size bed and two bathrooms come with hairdryers, free toiletries and slippers. Guests can enjoy The Club Lounge services. A guestroom can be additionally connected to this suite.

Club Room with Club Lounge access, 2 Queen This double room has a flat-screen TV, tile/marble floor and minibar. Accommodation in this room offers Club Lounge access which includes: - a 5-course meal plan - a selection of wines - a Meeting Room access - a private concierge service.

Deluxe Queen Room with Two Queen Beds This elegant room comes with two queen-size beds, a work area and large panoramic windows offering scenic city views. There is also a coffee machine, a minibar and a flat-screen TV. The private bathroom comes with a bathtub, a hairdryer and offers exclusive Asprey amenities.

Grand Deluxe Room Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

About The Ritz-Carlton, Astana

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Guest Reviews

9.4

Excellent

Location

The Ritz-Carlton in Astana boasts a perfect location in the heart of the city's Left Bank. With stunning views of the iconic Bayterek tower, guests can easily access nearby cafes and restaurants, as well as shopping and business centers. The rooms are also praised for their soundproofing, ensuring a quiet and peaceful stay. The hotel truly offers the best location for those wanting to experience everything Astana has to offer.

Breakfast

Guests at The Ritz-Carlton, Astana rave about the hotel's breakfast options. With a wide variety of delicious items, including magical cottage cheese pancakes and blinis with caviar, guests can indulge before heading to the spa or exploring the city. Many guests also praise the service provided during breakfast with special mentions to the attentive staff such as Jasmine, Ayaulym and Faruza. Although some note that breakfast is not included and can be expensive, the overall consensus is that the breakfast selection is a highlight of the hotel experience with the price being worth it for the tasty and diverse options. The hotel also offers a standout breakfast option of champagne paired with red caviar. Overall, guests agree that The Ritz-Carlton, Astana's breakfast game is on point.

Rooms

The Ritz-Carlton in Astana boasts a range of beautiful and comfortable rooms that guests have found to be clean, spacious and well-designed. The beds in particular have received high praise with guests describing them as amazing and comfortable. The rooms also offer great views with some guests commenting on the beautiful sight from their windows. The bathrooms are large and the modern amenities in the rooms only add to the comfort factor. Despite a few negative comments about the softness of some beds, the majority of guests have found the rooms to be overall very comfortable and pleasant to stay in. Overall, it seems that The Ritz-Carlton in Astana has done an excellent job of creating inviting, well-appointed rooms that allow guests to fully unwind and relax during their stay.

Cleanliness

Guests of The Ritz-Carlton, Astana have consistently praised the hotel's impeccable cleanliness. From the rooms to the spa and pool, everything is maintained at the highest level. The polite staff ensures that the hotel is always fresh and clean with no exceptions. Although there were a few minor hiccups like hair on the bathroom floor or scratches on furniture, these were isolated incidents and did not detract from overall cleanliness. The only suggestion was to improve the vegetable selection at meal times. Overall, guests enjoyed a top-notch, clean experience at The Ritz-Carlton, Astana.

Staff

If you're looking for exceptional service on your next vacation, look no further than The Ritz-Carlton, Astana. Guests rave about the friendly and helpful staff who go above and beyond to make your stay unforgettable. From attentive breakfast staff to door and luggage attendants with excellent personalities, everyone is well-trained in hotel protocols and ready to assist you with any request. The staff is incredibly client-oriented, always on call and eager to help in any way they can. They are polite, courteous and attentive, ensuring that you feel welcome and comfortable throughout your stay. The professionalism of the hotel's staff, as well as that of its restaurants and boutiques, is world-class, setting the standard for others to emulate. Some standout staff members mentioned by guests include Ayaulym, Faruza and Jasmine, as well as Abdikhun at the reception desk. While there are a few negative comments about a less competent staff member, the overwhelming majority of guests agree that the service at The Ritz-Carlton, Astana is top-notch with friendly and helpful staff who are always willing to assist you.

Spa

If you're looking to take relaxation to the next level during your stay in Astana, you can't go wrong with The Ritz-Carlton's spa. Reviewers raved about the spa's luxurious amenities, including a fitness center, large pool, jacuzzi, steam room and sauna. The spa salon was also highly recommended with many guests praising the excellent massage services offered by the Indonesian masseuses. The spa and pool facilities were also noted for being clean and well-maintained. While there were a few minor issues with towel availability in the spa area, the overall consensus was that the spa at The Ritz-Carlton in Astana is a top-notch destination deserving of the highest praise.

5 Star

The Ritz-Carlton, Astana is truly exceptional and superb with high-level facilities and top-notch service. Located in a prime location, it is the ideal spot for a relaxing getaway. Guests can't help but rave about everything, from the stunning design to the incredibly high service standards - some even call it the best hotel in Kazakhstan. It's the perfect choice for a super vacation and undoubtedly the best hotel in the capital. Almost all the reviews are positive with just one person expressing disappointment. Overall, The Ritz-Carlton, Astana is a top-notch, standout hotel.

Yes, The Ritz-Carlton, Astana has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at The Ritz-Carlton, Astana.

Yes, The Ritz-Carlton, Astana welcomes dogs.

Yes, parking facilities are available at The Ritz-Carlton, Astana.

Yes, The Ritz-Carlton, Astana has a gym.

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