Sheraton Astana Hotel

Astana , , 60/1 Syganak Street (Show on Map)


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Summary of reviewsThe Sheraton Astana Hotel is a new and exceptional five-star hotel that provides a luxurious experience to its guests. Its excellent location in the heart of the city offers beautiful panoramic views of the mosque and Khan Shatyr. The hotel offers delicious and varied breakfast options with excellent coffee and polite waitstaff. The dining options are exceptional with excellent quality finished and new furniture in clean and comfortable rooms. The hotel provides immaculate cleanliness with thorough daily cleaning and is accompanied by a top-notch spa complex, including a pool and saunas and is spotlessly clean and comfortable. The staff is accommodating, attentive and genuinely helpful, providing exceptional service. The hotel is perfect for business travelers, offering international standard facilities and services. Although there were a few hiccups along the way, guests had a positive experience and highly recommend the hotel for families. The Sheraton Astana Hotel stands out as the best five-star accommodation in the city, providing world-class luxury to its guests.
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Luxury Hotel

Eco Friendly Hotel

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

  Indoor Pool  


Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

Hotel for Yoga

5-Star Hotel

Hotel with Indoor Pool

Room Types
Club room, 2 double beds with lounge access This room is equipped with a working desk and a bathroom with a bath tub. It offers executive lounge access where snacks and desserts, evening hors d’oeuvres, non-alcoholic and alcoholic drinks, newspapers, Wi-Fi and private concierge services are available. A Club Concierge service is available during the working hours of the lounge.

Club room with lounge access,1 King This modern room includes a TV, design lamps and a walk-in shower. It offers executive lounge access where snacks and desserts, evening hors d’oeuvres, non-alcoholic and alcoholic drinks, newspapers, Wi-Fi and private concierge services are available. A Club Concierge service is available during the working hours of the lounge.

Club Suite with lounge access,1 King, Courtyard view This modern suite includes a separate bedroom and a spacious living area. It offers executive lounge access where snacks and desserts, evening hors d’oeuvres, non-alcoholic and alcoholic drinks, newspapers, Wi-Fi and private concierge services are available. A Club Concierge service is available during the working hours of the lounge.

Deluxe Double Room with Two Double Beds This room is equipped with a working desk and a bathroom with a bath tub. Overlooking the city or courtyard, this modern room features a desk, TV, designer lamps and a walk-in shower. Breakfast is served at Emiliya Restaurant on the hotel's 1st floor. Free Wi-Fi is available at the hotel.

Deluxe Room, Guest room, 1 king bed This deluxe room includes a TV, design lamps and a walk-in shower.

Business Suite with lounge access,1 King, City view Offering panoramic views, this suite includes a king-size bed, a living area and a bathroom with a shower and a bath tub. It offers executive lounge access where snacks and desserts, evening hors d’oeuvres, non-alcoholic and alcoholic drinks, newspapers, Wi-Fi and private concierge services are available. A Club Concierge service is available during the working hours of the lounge.

Premium King Suite with lounge access, Courtyard view Overlooking the quiet courtyard, this premium suite features a bedroom with a king-size bed, a separate living and dining area and a spacious bathroom. It offers executive lounge access where snacks and desserts, evening hors d’oeuvres, non-alcoholic and alcoholic drinks, newspapers, Wi-Fi and private concierge services are available. A Club Concierge service is available during the working hours of the lounge.

Executive King Suite with lounge access, Courtyard view Overlooking the quiet courtyard, this executive suite features a bedroom with a king-size bed, a separate living and dining area and two bathrooms. It offers executive lounge access where snacks and desserts, evening hors d’oeuvres, non-alcoholic and alcoholic drinks, newspapers, Wi-Fi and private concierge services are available. A Club Concierge service is available during the working hours of the lounge.

Presidential King Suite with lounge access, City view The Presidential Suite features a spacious bedroom with en-suite bathroom and dressing room, a large living room and dining area and an office space. It offers views of the city's downtown area from its French windows. It offers executive lounge access where snacks and desserts, evening hors d’oeuvres, non-alcoholic and alcoholic drinks, newspapers, Wi-Fi and private concierge services are available. A Club Concierge service is available during the working hours of the lounge

Studio Apartment, 1 King This double room features a bathrobe, TV, working desk, oven and tea/coffee maker.

1 Bedroom Apartment, King This double room features oven, air conditioning, sofa, TV and a working desk.

About Sheraton Astana Hotel
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Guest Reviews
Location
The Sheraton Astana Hotel boasts an excellent location right in the center of the city with beautiful views of both the mosque and Khan Shatyr. Guests appreciate the convenience of being within walking distance of restaurants, shopping and the Abu Dhabi Plaza. The hotel also offers convenient underground parking. Staff are polite and helpful and the hotel's location and infrastructure make it a great choice for travelers. Overall, guests agree that the hotel has an excellent location and is a great place to stay in the heart of the capital city.

Breakfast
The breakfast at Sheraton Astana Hotel receives high praise from guests with many describing it as delicious, varied and with plenty of options for all tastes. The two restaurants on site offer excellent choices and the club area breakfast is particularly enjoyable. Guests can expect freshly baked items, themed Kazakhstan dishes and options for those fasting. The coffee is also highly regarded with delicious lattes on offer. The waitstaff also receive compliments for their excellent service during breakfast hours. While a few guests noted limited seating options leading to slightly underwhelming experiences, overall the breakfast offerings are considered a standout feature of the hotel.

Dinner
The Sheraton Astana Hotel offers a variety of dining options for its guests with both restaurants being described as excellent by many reviewers. While some found the quality of the food at Emilia to be lower than expected for the prices, others had a delicious experience there. Reviewers also spoke positively about the option to enjoy dinner in their rooms, although some had difficulty getting through to the restaurant for ordering. The grill restaurant on the first floor was particularly praised, while the breakfast restaurant was described as small and sometimes crowded. However, there were some negative comments about the food quality at breakfast, including stale products. Overall, the hotel offers plenty of dining choices for guests to explore during their stay.

Rooms
The Sheraton Astana Hotel offers modern, clean and comfortable rooms that are spacious with excellent quality finishes and new furniture. The beds and linens are of great quality, ensuring a comfortable night's sleep. The room decor is beautiful and cozy with a large plasma screen and panoramic city views. The hotel is superbly located in the heart of the city, offering very polite and non-intrusive staff and a spa that is worth visiting. Although some guests have had some issues with the plumbing, it does not take away from the overall cleanliness of the rooms and hotel. The rooms are well equipped, but some guests have noticed that capsules were not always provided and mini-bars may be empty. The hotel provides excellent sound isolation, making it a quiet place to rest. Above anything else, guests are most impressed by the cleanliness and comfort of the rooms, as well as the excellent service from the staff.

Beds
The Sheraton Astana Hotel offers guests the perfect spot to rest and recharge with its comfortable beds and soft pillows. The beds are especially designed with orthopedic mattresses and are complemented by the clean and fresh white linens. Guests rave about the excellent quality of the beds with some even describing them as their favorite part of the hotel experience. Additionally, the lighting in the rooms is pleasant and adds to the tranquil ambiance. While some guests note that the bedding wasn't changed during their stay, the overall feedback on the beds is overwhelmingly positive - you're sure to get a great night's sleep at the Sheraton Astana Hotel.

Cleanliness
The Sheraton Astana Hotel is praised by guests for its cleanliness and attention to detail. The rooms are consistently reported to be clean and comfortable with thorough daily cleaning. The spa and fitness areas are also noted for their cleanliness and comfort. Guests appreciate the lack of musty or unpleasant odors in the hotel. While some guests report minor lapses in housekeeping (such as missed cleaning until requested), these occurrences are relatively rare. Guests praise the hotel's design and attention to detail, noting that everything from the rooms to the spa are consistently clean and well-maintained. Overall, the Sheraton Astana Hotel is consistently described as impeccably clean and comfortable.

Staff
The staff at the Sheraton Astana Hotel have received many positive reviews from guests. They are praised for being kind, accommodating, attentive, caring and genuinely trying to help. The hotel's personnel are described as pleasant, polite, friendly and helpful with some being singled out for their exceptional service. Guests note that the staff quickly responds to requests and is willing to go above and beyond to make their stay perfect. Visitors particularly appreciate being allowed to check into their rooms early. However, there are a few negative comments about some staff members being rude or unprofessional. Overall, the Sheraton Astana Hotel's staff receives high praise from guests, who feel warmly welcomed and well taken care of during their stay.

Spa
The Sheraton Astana Hotel boasts a stunning and top-notch spa complex that includes a pool and saunas, all included in the room price. The spa and fitness areas are spotlessly clean and comfortable with excellent facilities and a beautiful view. The only downside is the inconvenience of going from the 9th floor to the spa. Some guests mention the water in the pool being too cold, but most rave about the superlative quality of the spa, its amazing amenities like two steam rooms, a soap massage area and a Finnish sauna and the high standard of service provided by the staff. Guests can expect a joint spa experience for both men and women, making it a great option for couples. Some comment on the spa's remote location or difficulty in locating it, but every review treats it as a must-visit location. Despite the high price for massages, most guests claim they are worth the splurge. The SPA-center, modern gym and fitness facilities receive several compliments. The bar near the spa is a perfect spot to relax and enjoy tasty cocktails. However, the downside of the spa area is its slippery floors, which can be hazardous. Family tourists mention that they could hear children outside of the spa, but overall, the spa is a quiet and serene place that guests cannot praise enough.

Pool
The Sheraton Astana Hotel boasts a fantastic pool area, which is included in the room rate. Guests rave about the large, clean pool and the abundance of comfortable loungers. The addition of a jacuzzi and hydro massage ensures ultimate relaxation, while the two saunas and soap massage room provide a range of spa experiences. Families are also catered for with a kids' pool on offer. However, some guests do note that the pool can get busy and that there could be more rules in place to maintain order, especially with regards to children's use of the pool. Nonetheless, overall guests have a positive experience at the hotel's pool and spa and appreciate the helpfulness of the hotel's staff.

Parking
Guests have left mixed reviews about the parking at the Sheraton Astana Hotel. Some guests found the distance from the hotel to the parking disadvantageous, while others positively commented on the convenient underground parking. However, the lack of sufficient parking space and malfunctioning elevators on the parking level created some inconvenience for some guests. A few guests also reported a sewage odor in the parking area. Nonetheless, some guests did not mention anything about the parking, leaving no reviews about it.

Family
If you're traveling with kids, Sheraton Astana Hotel is a great option for family vacations. The hotel staff will make sure your little ones feel welcome by providing gifts upon arrival and offering cribs for toddlers. They even have a children's pool that will keep your kids entertained for hours. While there were a few hiccups, like delays in check-in and the children's pool not being operational on one particular day, overall guests had a positive experience and highly recommend the hotel for families.

5 Star
The Sheraton Astana Hotel is a brand new, exceptional five-star hotel that offers international-level facilities and services. It has a great location and the staff are friendly and attentive. The rooms are superb, clean and the housekeeping service is timely and meticulous. The hotel has two excellent restaurants and a spa that is worth visiting. The view from the rooms is beautiful and the shampoo and conditioner provided are perfect for all hair types. The hotel truly lives up to its name and is the best Sheraton hotel some guests have ever stayed at. Overall, it is a great hotel, better than any other five-star hotel in the city. However, some guests feel that the hotel can still improve in certain areas to reach the full potential of a five-star hotel.

Business
The Sheraton Astana Hotel is the perfect location for business travelers, conveniently situated in the city center with underground parking available. The hotel provides international standard facilities and services such as a business lounge, ideal for corporate events and business trips. Guests can enjoy a delicious business lunch at a lower price than breakfast in the restaurant. Although there were a few minor maintenance issues, overall guests had a great stay, labeling it as one of the best business hotels. The hotel staff provided satisfactory levels of service, however, some guests felt that it could be improved with the high price of $165 per night. The only downside was the lack of reviews and the extra cost for a photo or video session.

Luxury
If you're looking for the best 5-star hotel in Astana, look no further than the Sheraton Astana Hotel. Guests have raved about the luxurious accommodations, from the stunning spa to the chic and stylish rooms. This hotel is truly world-class, offering facilities that are brand new and state-of-the-art. Visitors have been blown away by the level of luxury on offer - this hotel truly exceeds all expectations. In a city where there are no shortage of five-star accommodations, the Sheraton Astana stands out as the best of the best. Book your stay here today and experience the pinnacle of luxury living.


Yes, Sheraton Astana Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at Sheraton Astana Hotel.

Yes, Sheraton Astana Hotel welcomes dogs.

Yes, parking facilities are available at Sheraton Astana Hotel.

Yes, Sheraton Astana Hotel has a gym.
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