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The St. Regis Astana

Astana , 1 Kabanbay Batyr Avenue (Show on Map)

9.5

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe St. Regis Astana is a luxurious and peaceful hotel located in the heart of a beautiful park with stunning views of the city and river. Guests can indulge in an exceptional breakfast buffet featuring local cuisine, experience immaculate and spacious rooms with high-class furnishings and enjoy an impressive spa and swimming pool. The staff are described as accommodating, friendly and attentive, providing excellent service and making guests feel safe. Families can enjoy the variety of amenities catering to kids and couples can indulge in romantic getaways with private jacuzzi rooms and thoughtful gifts. While some guests have reported minor issues, they were overshadowed by positive comments about the hotel's exceptional service, luxurious atmosphere and comfortable accommodations. Overall, The St. Regis Astana is highly recommended as a top five-star hotel in Kazakhstan.
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Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

Hotel for Yoga

5-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Deluxe Twin Room Decorated with a blend of modern and residential design, the room features a French balcony, panoramic windows, living room, signature St. Regis bed, large bathroom with mirror TV, and complimentary signature St. Regis Butler Service.

Deluxe King Room Decorated with a blend of modern and residential design, the room features a French balcony, panoramic windows, living room, signature St. Regis bed, large bathroom with mirror TV, and complimentary signature St. Regis Butler Service.

Grand Deluxe Room with Balcony Decorated with a blend of modern and residential design, the room features a balcony, panoramic windows, living room, signature St. Regis bed, large bathroom with mirror TV, and complimentary signature St. Regis Butler Service.

Ambassador Suite with Central Park View The flawless design of this room offers an large living room, bedroom, and bathroom, a guest bathroom, make-up and dressing room, and complimentary signature St. Regis Butler Service.

St. Regis Suite with Central Park or Ishim River View This expansive suite features a dining table for 6 guests, fireplace, kitchen, upgraded bathroom amenities, and complimentary signature St. Regis Butler Service.

Royal Suite with Ishim River View and Terrace This double room boasts a pool with a view, spa bath and fireplace. Guests can make meals in the kitchen that comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious double room provides air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.

Presidential Suite with Ishim River View and Large Terrace This double room features a pool with a view, spa bath and fireplace. The well-equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious double room features air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

Deluxe King Room with River view The double room offers air conditioning. The unit has 1 bed.

Grand Deluxe Room with Balcony and River view The double room provides air conditioning. The unit offers 1 bed.

About The St. Regis Astana

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Guest Reviews

9.5

Excellent

Location

The St. Regis Astana is perfectly located in the heart of a beautiful park, close to the city center and with stunning views of the river and city. Guests can enjoy pleasant outdoor terraces for sunbathing and rooms with city views and super balconies. Although some guests were disappointed, most agree that the location is excellent with the airport only a 25-minute ride away and the central park just a short walk from the hotel. Overall, the peaceful location in the park and the beautiful views make The St. Regis Astana a great choice for your stay in Nur-Sultan.

Breakfast

The breakfast at The St. Regis Astana is exceptional and many guests wished they could stay longer to enjoy it. The variety of food is good with delicious options and lovely presentation. The breakfast buffet offers a lot of variety and changes daily with options from local cuisine. The hotel offers butler service and guests can even have coffee and tea brought to their room. Some guests mentioned the lack of breakfast included in the room rate, but overall the breakfast is described as one of the best hotel breakfasts with excellent quality and assorted dishes including fish, eggs and national cuisine. There were some negative comments about a limited breakfast selection and high price, but most guests enjoyed the breakfast and found it to be one of the highlights of their stay.

Rooms

The St. Regis Astana has luxurious, spacious and beautifully decorated rooms that come equipped with modern amenities. The beds are super comfortable and the rooms are always wonderfully clean. The hotel has a great view of the river and offers balconies and terraces in some of its rooms. The bathrooms are spacious and come with marble floors, heated floors, L'OCCITANE toiletries and white fluffy towels. The hotel is well-known for its high-class furniture and fittings with some rooms having large bathtubs and an adequate air conditioning system. Guests rave about the excellent audio system and the huge minibar. The staff is accommodating and the service is top-notch. While some guests complain about small issues like dusty furniture, most guests report a truly enjoyable stay with no major problems. Overall, the St. Regis Astana is an excellent choice for travelers who want to experience stylish and spacious rooms with a modern and classical twist in Astana, Kazakhstan.

Beds

Travelers who prioritize comfort in their hotel stays will not be disappointed with The St. Regis Astana. The beds are repeatedly described as "extremely," "super," and "insanely" comfortable with guests raving about their quality and size. In addition to the bedding, the rooms themselves are praised for their spaciousness and cleanliness. While a few reviewers note that dust can be seen on the furniture, this is overshadowed by the overwhelmingly positive comments about the comfortable sleeping accommodations. Families will be pleased to know that the hotel offers a variety of bed sizes, including cribs, to accommodate guests of all ages. Overall, The St. Regis Astana lives up to the high standard of the St. Regis brand with excellent service, amenities and the promise of a restful night's sleep in a plush bed.

Cleanliness

The St. Regis Astana has garnered numerous positive reviews for their impeccable cleanliness. Guests have remarked that the rooms are very clean, modern, comfortable and well equipped with no dust or stains in sight. The spa area is also noted as being awesome and the pool is described by some as the cleanest they've ever seen. Guests also praise the good staff and the overall cleanliness of the hotel. Though some guests have noted minor issues such as a less-than-pleasant smell in the shower or some debris in the water of the pool, these are outliers among overwhelmingly positive reviews. Overall, guests say that the hotel is spotless and that the quality of service and cleanliness are top-notch.

Staff

The St. Regis Astana is a luxurious and stunning hotel that boasts exceptional service and facilities. The staff are praised multiple times in guest reviews for being friendly, attentive and always available. Many guests specifically commend the care provided by the Butlers and the professionalism of the concierge team, highlighting employees by name. The hotel's staff are described as accommodating, competent and always ready to help. From the reception to the breakfast personnel, the staff wear masks and gloves and make guests feel safe. The service is impeccable from the room service to the restaurant and bar staff. The personnel in the lobby and spa are wonderful, polite and attentive. Every request is fulfilled quickly and the staff is always willing to help. Most guests are impressed with the staff's intelligence, professionalism and courtesy. However, a few guests report negative experiences with some staff members who were tired, unresponsive or inexperienced. Overall, the staff at The St. Regis Astana create a welcoming and warm atmosphere, ensuring guests feel comfortable and taken care of throughout their stay.

Spa

If you're looking for a luxurious spa experience during your stay in Astana, The St. Regis Astana won't disappoint. Guests have raved about the spa facilities, calling them spacious, big and comfortable. The separate spa area is awesome and definitely worth visiting with great sauna spa facilities and a pleasant atmosphere. The Iridium spa zone is particularly lovely, featuring a stylish and functional setup. And if you're traveling with children, you'll appreciate the provision of children's bathrobes and slippers. Staff members, including administrator Aigerim, are excellent and the spa therapists are top-notch. Some of the highlights include the warm swimming pool and the awesome experience of relaxing in the sauna after a workout. But beware - the spa area does close early. If you're looking for a place to exercise, the St.Regis Astana's gym also receives high praise. However, some guests have noted low-quality food and missing amenities such as bathrobes. Additionally, the Iridium spa may be starting to show its age with some complaints about cold hammams, non-functioning hot tubs and steam rooms. Despite these minor issues, the St. Regis Astana's spa is an excellent choice for those looking to relax and unwind in style during their stay in Astana.

Pool

The St. Regis Astana boasts an excellent swimming pool with a comfortable temperature and spacious layout, perfect for taking a relaxing dip. The pool area offers a breathtaking view of the city and nearby river, making it an idyllic spot to unwind. While some guests reported noise from children in the area, the pool is clean and inviting with comfortable water for swimming. Guests can also enjoy a terrace by the large pool, however, the pool may be a considerable distance from the changing rooms and some guests reported a shortage of lounge chairs. The salty water may put off some swimmers, while others may find it refreshing. A few guests noted inconsistencies with the cleanliness of the pool, in terms of stray debris - this detracted from the high level of service that guests are accustomed to from the hotel. Additionally, there were concerns with how far the pool was from the sauna and hammam. With everything considered, the St. Regis Astana boasts a comfortable pool area that guests can indulge in after a busy day of exploring the city.

Parking

Guests have mixed reviews about the parking at The St. Regis Astana. Some found it convenient with helpful attendants, while others experienced delays and unexpected costs when using the hotel's car service. The parking area at the entrance is also described as small and tight. However, some guests preferred to walk down to the parking themselves. One guest suggests that the hotel should offer complimentary transfers to their clients. On the other hand, during check-out, a guest was requested to find their own change for 5000kzt as the hotel could not provide it.

Family

The St. Regis Astana provides a great family-friendly holiday atmosphere with a variety of amenities for kids. Although the pool area can be a bit noisy, families can enjoy spacious rooms with different sized baby cribs available upon request. While there is no dedicated kids club, the hotel staff goes above and beyond to ensure that children have an enjoyable stay by preparing special birthday surprises, including soft toys and sweet treats. Families can also relax in the family-friendly premium class rooms and take advantage of the tent, coloring and soft toys that are provided for kids. The hotel's restaurant even provided a special birthday greeting during breakfast! Overall, guests highly recommend The St. Regis Astana for a family holiday with excellent service and amenities.

5 Star

The St. Regis Astana is known as one of the best five-star hotels in Astana. Guests reported exceptional service and facilities with some describing it as the best hotel they have ever stayed in. The attention to detail of the staff and positive atmosphere throughout the hotel was highlighted by many. The luxurious setting and quality of service were commensurate with the price, making it an ideal destination for those looking for a luxurious getaway. The hotel's restaurant received some mixed reviews, but overall the St. Regis Astana was highly recommended and considered one of the best hotels in Kazakhstan.

Indoor Pool

The St. Regis Astana boasts an enchanting indoor swimming pool that guests absolutely adored during their stay. The large and luxurious spa area adds to the relaxing atmosphere of the pool. The pool itself is spacious and there are also accompanying services that are of the highest quality. A beautiful terrace accompanies the large warm pool which makes for a perfect setting to unwind in. Although there are no specifics mentioned, it is evident that the spa is very impressive and highly recommended.

Luxury

The St. Regis Astana is an amazing luxurious modern hotel with an atmosphere of solitude, comfort and style. The hotel provides everything at the highest level with exceptional service and beautiful design. The materials used in the decoration are natural and expensive with brass taps and mirrors with patina making rooms even more beautiful. The furniture, textiles and carpets are of the highest quality. The hotel is an ideal place for rest and its level of luxury is palpable. This is a worthy establishment for anyone looking for a luxurious getaway. The hotel is stunning with exquisite interior design, luxurious rooms, terraces and a spa. The St. Regis Astana offers first-class service and the staff are trained to make guests feel like stars. The hotel is definitely the best five-star hotel in Nur-Sultan with everything thought out to the smallest detail. It is an exceptional, stylish and respectable corner of luxury. While there might be some issues with the silverware in the main restaurant, this does not derail the overall perfect experience. This is a great place for comfort, elegance and beauty at a reasonable price.

Romantic

The St. Regis Astana is the perfect romantic getaway for couples with its private jacuzzi rooms and luxurious deluxe accommodations. The La Riviere team goes above and beyond to ensure that guests have an unforgettable experience, even creating personalized birthday desserts and drinks. The stunning views of the Ishim river add to the hotel's romantic atmosphere and guests are showered with attention and comfort. The thoughtful gifts of a large bouquet of roses and a vase of fruit make the stay even more special. The attention to detail and festive atmosphere created by the hotel staff will be remembered for years to come, making this a truly unforgettable and comfortable getaway.

Yes, The St. Regis Astana has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at The St. Regis Astana.

Yes, The St. Regis Astana welcomes dogs.

Yes, parking facilities are available at The St. Regis Astana.

Yes, The St. Regis Astana has a gym.

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