Shymbulak Resort Hotel

Almaty 43.12848500, 77.08236300 , Gornaya Street 640 (Show on Map)
8.5
Very Good


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Summary of reviewsShymbulak Resort Hotel is highly acclaimed for its exceptional location, making it an ideal choice for skiing and snowboarding aficionados. Nestled amidst towering mountains, the resort provides breathtaking 360-degree views of snow-covered peaks and offers direct access to ski slopes and lifts, including a conveniently located gondola. This prime positioning not only caters to winter sports enthusiasts but also appeals to those seeking a serene, nature-filled retreat, making it a top destination for both adventure and relaxation.

The breakfast experience at Shymbulak Resort Hotel stands out as a highlight for many guests. A buffet-style setup with diverse and hearty options ensures a satisfying start to the day, complemented by spacious dining areas and picturesque mountain views. Despite occasional comments on limited choices and inconsistent quality, the overall consensus leans towards a positive and fulfilling breakfast experience.

Dinner at the hotel's restaurant receives mixed reviews. While the food quality is often praised with some guests noting its deliciousness and reasonable pricing at the Sarai Bar, the limited menu, slow service and perceived high costs remain points of critique. Nonetheless, the dining experience generally leaves a positive impression due to the taste and quality of the meals offered.

In terms of accommodation, Shymbulak Resort Hotel provides clean, cozy and comfortable rooms, many featuring stunning mountain views. While the rooms meet guests' expectations in terms of cleanliness and amenities, some aspects, such as room size and outdated fixtures, could benefit from improvement. The presence of semi-private balconies enhances the appeal, although issues like compact bathrooms and occasional maintenance lapses have been noted.

Cleanliness is generally a strong suit for the hotel with tidy rooms and well-kept facilities frequently highlighted by guests. The public areas and amenities like the pool are well-maintained, although room-to-room consistency in cleanliness can vary, suggesting a need for more reliable housekeeping services.

The hotel staff receives significant praise for their friendliness, helpfulness and attentiveness, particularly the reception team. Individual employees often garner specific accolades for their accommodating demeanor. However, there are occasional mentions of inattentive restaurant staff and inconsistent service quality, indicating areas where additional training could enhance the overall guest experience.

The hotel’s pool amenities, including both indoor and outdoor heated options, are well-received. Guests appreciate the clean, warm and inviting pools with stunning mountain views. Despite occasional remarks about crowding and inconvenient working hours, the heated outdoor pool and accompanying sauna contribute positively to the relaxation and enjoyment of visitors.

Shymbulak Resort Hotel is also a favored choice for families, offering child-friendly amenities, beautiful family suites and thoughtful gestures like surprise birthday celebrations. The convenient location near ski and snowboarding schools makes it an excellent option for family vacations, despite occasional crowding on weekends and early closure of certain entertainment options.

The beds at the hotel are generally comfortable with guests appreciating the clean bedding, quality mattresses and spaciousness. However, some reviews point out noisy bed frames, old mattresses and occasional cleanliness issues. Consistent improvement in bed maintenance could further enhance the guest experience.

In conclusion, Shymbulak Resort Hotel promises a luxurious stay marked by superb facilities, fantastic food and breathtaking views. Despite minor areas for improvement, the exceptional location, welcoming staff and comprehensive amenities make it a compelling choice for both adventure seekers and those looking for a relaxing mountain retreat.
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Categories
Resort for Honeymoon
Located in a stunning mountain setting, this resort provides a serene atmosphere with panoramic views and opportunities for outdoor activities, offering a unique and memorable honeymoon for adventurous couples.

Family Friendly Resort
Located in the mountains, this resort provides families with opportunities for outdoor activities. The hotel offers a unique experience with access to skiing and snowboarding during the winter months.

Romantic Resort
Highly rated by couples, this resort offers a romantic experience centered around its mountain location and scenic views. It is well-suited for couples who appreciate nature and outdoor activities together.

Resort with Outdoor Pool
Located in the mountains, this resort provides a unique outdoor pool experience. The hotel's location and amenities make it ideal for guests who enjoy combining relaxation with outdoor activities.

Resort with Heated Pool
This resort is a strong contender for the best place to stay in Shymbulak, featuring a heated outdoor pool that is warm enough for guests even in the middle of ski season. The heated pool is located on the terrace and offers a perfect addition to the mountain setting.

Resort with Ski To Door Access

Resort near Ski Resorts

Resort with Swimming Pool

  Heated Pool    Outdoor Pool  


Room Types
Guest Reviews
8.5
Very Good
Location
Shymbulak Resort Hotel is lauded primarily for its exceptional location, making it a top choice for skiing and snowboarding enthusiasts. Nestled in the mountains, the hotel offers breathtaking 360-degree views of snow-covered peaks and clean, crisp air. Positioned right by the slopes and lifts, guests can step out of the hotel and be on the trails within minutes with the gondola just a short walk away. This prime location is perfect not only for winter sports but also for those seeking a peaceful, nature-filled retreat.

The hotel’s situation provides stunning vistas from every room and guests appreciate the serene, relaxing atmosphere. Reviews highlight the beautiful, clean and convenient surroundings, only adding to its appeal. The magnificent views from the hotel and restaurant, combined with its proximity to the slopes, make it the optimal destination for both adventure and relaxation. In summary, Shymbulak Resort Hotel stands out as a premier mountain getaway with an unbeatable location for every nature lover and ski enthusiast.

Breakfast
When staying at Shymbulak Resort Hotel, one of the highlights guests frequently mention is the breakfast experience. The breakfast offerings have generally received positive feedback with many reviewers describing them as tasty, hearty and delicious. Key attributes of the breakfast include its diverse and generous buffet-style setup with several options ensuring there's something for everyone.

Guests appreciated the inclusion of dietary options and often found the meals satisfying and fulfilling. The breakfast being served promptly at 8:00 is an added plus for those looking to start their day early. The spacious dining areas, coupled with the mountain views, contribute to a pleasant start to the day.

That said, some reviewers noted areas needing improvement. Some found the choices limited and the quality inconsistent with occasional comments about the food being cold or monotonous over multiple days. Despite these mixed reviews, the consensus leans towards the breakfast being solid, decent and adequate for most visitors' needs.

Overall, Shymbulak Resort Hotel seems to provide a dependable and enjoyable breakfast experience for its guests, setting a positive tone for their days of exploration and relaxation.

Dinner
Shymbulak Resort Hotel's dining experiences have garnered a mix of opinions from guests. The restaurant has frequently been praised for its delicious food, leaving a positive impression on many diners. Guests have complimented the good and even excellent quality of the meals with some finding the lower prices at the Sarai Bar to be more favorable compared to other local options.

However, the dining experience is not without its criticisms. Many guests found the menu to be limited with some expressing disappointment over the sparse food options and slow service. Additionally, the cost of food has been a consistent point of contention with numerous patrons describing the restaurant as expensive and sometimes feeling the food quality did not justify the high prices. In a few instances, guests encountered issues with orders being incorrect or incomplete.

Overall, while the taste and quality of the food at Shymbulak Resort Hotel's restaurant is often praised, concerns about service speed, menu variety and pricing indicate that there is room for improvement.

Rooms
Shymbulak Resort Hotel offers guests clean and comfortable rooms with some displaying breathtaking views of the nearby mountains. The rooms, often described as cozy and warm, generally meet expectations and encompass necessary amenities such as high-quality slippers and comfortable beds. Many guests appreciated the cleanliness and the well-maintained state of the rooms upon check-in.

The cozy ambiance is frequently highlighted with the top floor rooms and those facing the mountains particularly noted for their appeal. Some of the rooms, though compact, are thoughtfully designed, providing an authentic and serene mountain retreat experience. The presence of semi-private balconies in some rooms allows for an enhanced scenic appreciation.

However, some aspects of the hotel need attention. A significant number of reviews pointed out that the rooms are on the smaller side with bathrooms being particularly tight. Additionally, many guests mentioned that certain rooms are outdated and in need of renovation. Problems such as mold in the bathrooms, non-functional drains and meager engineering systems were noted alongside reports of occasional inadequacies in housekeeping services.

Despite these drawbacks, the overall feedback suggests that Shymbulak Resort Hotel provides a pleasant stay for those seeking a mountain retreat, especially for guests who prioritize cleanliness and picturesque views over room size and modern amenities.

Beds
When considering a stay at the Shymbulak Resort Hotel, various traveler reviews reveal a largely positive consensus about the beds, despite some noted drawbacks. Guests frequently described the beds as comfortable, wide and supplied with clean bedding, enhancing the overall sleeping experience. People appreciated the large and spacious beds, which often contributed to a satisfactory rest. Many reviewers also highlighted the presence of quality mattresses, heavy blankets and the provision of high-quality slippers and bathrobes.

However, some reviews did indicate room for improvement. Several guests pointed out that the bed frames are a bit noisy and that the mattresses in some rooms appeared to be sloping. Additionally, there were mentions of bed covers being slightly stained and that the beds were not changed regularly during longer stays. A few guests also noted that the beds were too short or that the mattresses seemed old and creaky.

In conclusion, while most guests found the beds at Shymbulak Resort Hotel to be comfortable and largely met their expectations, there were occasional issues with cleanliness and bed maintenance. Some minor improvements in consistency and upkeep could further enhance the guest experience.

Cleanliness
Shymbulak Resort Hotel boasts an impressive standard of cleanliness in many areas, garnering praise for its tidy rooms and well-kept facilities. Visitors noted that everything is generally clean, tidy and free from strange odors, contributing to an overall pleasant environment. Many reviews highlighted clean, cozy rooms and spotless facilities, including bathrooms and the pool.

However, while several guests found their rooms to be consistently clean and tidy, others experienced issues with room cleanliness and maintenance. Some rooms were reported as not cleaned daily with recurring mentions of dust, dirty carpets and unemptied garbage. A few reviews indicated that certain rooms had severe cleanliness issues, like cockroaches, dirt in every corner and the smell of cigarette smoke seeping in.

Overall, while the hotel shines in maintaining clean public areas and facilities, the consistency of room cleanliness appears to vary, suggesting a need for more reliable housekeeping services to enhance guest experiences uniformly.

Staff
Shymbulak Resort Hotel has earned significant praise for its staff, who are frequently described as friendly, helpful and attentive. Guests highlight the reception staff as particularly kind and professional, often going above and beyond to assist visitors despite occasional language barriers. Instances of efficient service during check-in and checkout add to the positive experience at the reception.

The staff's responsiveness to guest requests is commendable, ensuring that issues are promptly addressed. Notably, individual employees like Supervisor Constantin and waiter Arman are lauded for their accommodating and responsible demeanor.

However, feedback regarding the restaurant staff indicates room for improvement with some guests mentioning that they seemed inattentive or in need of additional training. Similarly, there are mixed reviews regarding the management and overall hospitability, suggesting that some staff members could benefit from further customer service training to enhance consistency.

Overall, while the Shymbulak Resort Hotel staff are generally well-regarded for their friendliness and helpful attitude, attention to staff training and consistency in service could further elevate the guest experience.

Wi-Fi
Shymbulak Resort Hotel offers guests access to a sauna and a quality breakfast included in the price, providing added value to their stays. However, while the hotel boasts reasonable fast internet, the wifi quality varies significantly across different areas. Guests closer to the reception area may find the wifi signal to be good or even excellent. On the other hand, those staying in rooms further away often experience weak or nearly non-existent wifi, leading to a poor internet connection experience within their rooms.

Pool
At Shymbulak Resort Hotel, the pool amenities have garnered positive feedback from guests. Many highlight the outdoor pool as a delightful feature, noting that it offers stunning mountain views and warm, comfortable water. The presence of both an indoor and outdoor heated pool adds to the appeal with guests appreciating the clean and well-maintained water, often noting that the water quality has just a hint of chlorine.

The inclusion of the pool in the overall price is a welcomed bonus for many. While some reviews mention that the pool is small and can sometimes be crowded, the general consensus leans towards a satisfactory experience. The sauna, which offers mountain vistas, is often lauded, enhancing the evening relaxation experience alongside swimming.

However, there are occasional remarks about the pool's working hours being inconvenient and a few isolated comments about the pool being dirty or out of service. Despite these occasional drawbacks, the overwhelming sentiment is one of enjoyment and relaxation with the heated outdoor pool and clean facilities frequently praised.

Family
Shymbulak Resort Hotel is an excellent choice for a family vacation in the mountains. Ideal for children, this mountain hotel offers stunning views of the slopes and snowy mountains with the added convenience of a ski and snowboarding school just a few meters away. Guests can enjoy a host of family-friendly amenities, including sections specifically designed for family members and family-friendly meals. The family suites are beautiful and spacious, featuring pastel colors and additional comforts like children's bathrobes and extra blankets.

Visitors often remark on the great times they had with their families and the exceptional vacation experiences. The views from the balconies are magnificent, providing a serene backdrop for a relaxing stay. While weekends can be crowded and certain entertainment options for children may close early, the overall experience remains highly recommended for family trips. The hotel also scores points for its thoughtful gestures, such as surprise birthday celebrations for children, making it a memorable destination for families traveling with kids.

Heated Pool
Shymbulak Resort Hotel offers a heated pool that guests found to be a perfect addition to their stay. The outdoor heated pool is particularly praised, providing a warm and inviting experience amidst the mountain setting. Many guests noted the convenience of having the heated pool included in the room rate, enhancing the overall value of their visit. While there was a mention of the pool water being dirty on one occasion, the pool is generally described as clean and well-maintained. The combination of the heated swimming pool and available sauna has been highlighted as a relaxing and enjoyable amenity.

Outdoor Pool
The outdoor pool at Shymbulak Resort Hotel receives consistent praise for being warm and heated, making it enjoyable even in cooler weather. Guests find the pool wonderful and highlight its fancy lighting, which adds an attractive ambiance. Although the pool is small and uncovered, it remains a popular spot for swimming, even in the rain. This inviting feature is a standout amenity for those looking to relax and unwind in a picturesque setting.

Luxury
Nestled in an ideal location for snowboarding enthusiasts, Shymbulak Resort Hotel promises a luxurious stay characterized by superb facilities, fantastic food and breathtaking views. Guests frequently highlight the luxury buffet breakfast, alongside the delectable and hearty options available at the excellent on-site restaurant. The rooms, especially those featuring a jacuzzi, are described as super luxury, offering unparalleled comfort and cleanliness.

The ambiance of the resort is enhanced by cozy wooden shelves and a distinct woodsy smell. Balconies offer magnificent views of the surrounding mountains, perfectly complementing the stylistic and unique design of the hotel. The internet service is reliable and the equipment provided meets high standards. The resort's price/quality ratio is praised as favorable, making it a compelling choice for those seeking value without compromising on luxury.

Despite the need for bathroom renovations in some areas, the overall experience at Shymbulak Resort Hotel is rated highly with polite staff and an excellent location that rivals top resorts in Switzerland or France. This destination combines luxury, comfort and world-class snowboarding opportunities, making it a standout choice for travelers.

Romantic
Shymbulak Resort Hotel offers a romantic getaway nestled in the picturesque mountains, reminiscent of a classic Soviet-era ski destination. Guests are treated to breathtaking views from their balconies, enhancing the romantic ambiance of their stay. The hotel's location and atmosphere are particularly well-suited for honeymooners, providing an ideal setting for special moments. With plenty of natural beauty surrounding the property, visitors can enjoy a serene and beautiful environment. Satellite channels ensure entertainment options are readily available, rounding out a delightful and memorable stay.


Yes, Shymbulak Resort Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

No, a spa isn't available at Shymbulak Resort Hotel.

No, Shymbulak Resort Hotel doesn't allow dogs.

No, parking facilities aren't available at Shymbulak Resort Hotel.

No, Shymbulak Resort Hotel doesn't have a gym.

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