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The Ritz-Carlton, Almaty

Almaty , Esentai Tower, 7/7 Al-farabi Avenue (Show on Map)

9.1

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Ritz-Carlton, Almaty is a luxury hotel located in a convenient and picturesque location with spectacular views of the city and mountains. Guests enjoy the hotel's impressive breakfast spread, spacious and stylish rooms and top-notch cleaning services. The staff is friendly and professional, resolving issues quickly. The spa offers excellent services despite some minor setbacks. Overall, the hotel is exceptional and amazing with some guests noting it as one of the best hotels in the world. It is held to high international standards, providing a safe and welcoming experience for guests.
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Categories

Luxury Hotel

Hotel near Golf Courses

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Do you accept dogs in all rooms?
Yes

Is there an extra charge?
Yes, ₸ 105 per night

Should the dog owner notify you before checking in?
Yes, During the booking process

Romantic Hotel

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

5-Star Hotel

Skyscraper Hotel

Room Types

Club Level, Guest room, One King, City & Mountain View This room features a King bed, a flat-screen TV and a room control touch panel. The suite offers complementary access to Club Lounge with 5 daily food and beverage servings, personal check-in and check-out services and concierge services.

Grand Suite This spacious suite features a separate living area with a sofa and a bathroom with a large bathtub. The suite offers complementary access to Club Lounge with 5 daily food and beverage servings, personal check-in and check-out services and concierge services.

Deluxe Room, Guest Room, One King, City & Mountain View This spacious room features a flat-screen TV, tea/coffee-making facilities and a room control touch panel. The well-equipped bathroom comes with a heated floor, a double sink and a shower.

Executive Suite This suite features a luxurious bedroom, a walk-in closet, an additional bathroom and a spacious living room with a work area.

Grand Deluxe Room This spacious room features floor-to-ceiling windows with panoramic views, a King bed, a flat-screen TV, tea/coffee-making facilities and a room control touch panel. The bathroom is equipped with luxurious amenities.

Club level, Guest room, 2 Double, City or Mountain view This room features two beds, a flat-screen TV and a room control touch panel. The suite offers complementary access to Club Lounge with 5 daily food and beverage servings, personal check-in and check-out services and concierge services.

Deluxe Room, Guest Room, Two Double, City and Mountain View This room features floor-to-ceiling windows with panoramic views, two beds, a flat-screen TV, tea/coffee-making facilities and a room control touch panel. The bathroom comes with a large bathtub and a shower.

Deluxe Mountain View, Guest room, 1 King, Mountain view This double room's special feature is the pool with a view. Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as mountain views. The unit offers 1 bed.

Junior Suite, 1 King, City view This double room features a pool with a view. Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

Grand Deluxe Double Room with Two Double Beds The pool with a view is the standout feature of this twin room. Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as mountain views. The unit has 2 beds.

About The Ritz-Carlton, Almaty

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Guest Reviews

9.1

Excellent

Location

The Ritz-Carlton, Almaty boasts a spectacular view of Al-Farabi, making it the perfect location to stay when visiting the city. Guests loved the hotel's convenient location, describing it as great, excellent and super. Many raved about the stunning view from their windows, including panoramic views of the mountains. The nearby botanical garden and promenade added to the hotel's appeal. Even though some guests lamented about the inability of the staff to accommodate their requests, the overall impression of the location was positive. With its comfortable and convenient location along with the picturesque view of the city, The Ritz-Carlton, Almaty is a smart choice for travelers looking for an exceptional experience.

Breakfast

According to guest reviews, The Ritz-Carlton, Almaty has an impressive breakfast spread with a wide variety of choices. Some guests even called it the best breakfast they've ever had, complete with delicious food like red caviar and Prosecco. The breakfast starts at 6:30 am, although some hot dishes may not be ready until 7 am. Despite being called "OK" or "average" by a few guests, the majority of reviews praise the abundance and quality of the food. However, there are some guests who were disappointed with the breakfast, claiming it could be more diverse and flavorful. Additionally, some found it to be overpriced since it wasn't included in the cost of the room. Nevertheless, most guests seem to have thoroughly enjoyed the breakfast experience.

Rooms

The Ritz-Carlton, Almaty's guest rooms received overwhelmingly positive reviews. Guests described their accommodations as big, spacious and stylish, particularly for those staying in the corner suites. The wooden floors and spacious bathrooms added an extra touch of luxury. Despite initial concerns about pricing, the rooms were found to be well-equipped and clean. Guests raved about the stunning views of the city and mountains visible from the rooms. Beds were described as soft and comfortable with ideal levels of quietness for a good night's sleep. Some guests mentioned minor issues with noise and cleanliness, but overall found the rooms to be cozy and well-designed. Notably, the "smart home" technology used in adjusting lighting received praise. Additionally, the hotel's cleaning services were described as top-notch.

Cleanliness

The Ritz-Carlton in Almaty is renowned for its cleanliness according to guest reviews. The hotel rooms are spotless and the cleaning service is top-notch. The hotel restaurant serves lip-smacking food and the hotel staff is exceedingly accommodating. The unobstructed panoramic view of the city and the mountains is excellent. The rooms are cozy and tidy, making for a comfortable stay. Nonetheless, it appears that some guests experienced minor dust collections and one or two reported that they lost personal items after housekeeping.

Staff

The staff at The Ritz-Carlton, Almaty has received high praise from guests. Guests noted that the hotel staff was friendly, professional and resolved issues quickly. Some staff members were mentioned by name, including Lia and Amina. The hotel's location and amenities were also praised. Overall, guests had a positive experience with the helpful and attentive staff with only a few isolated incidents of inattentive or unprofessional behavior.

Spa

The spa at The Ritz-Carlton, Almaty is a nice and clean area with satisfactory facilities. Although not very big, the spa and fitness center still provides excellent services such as massages that one guest likened to those in the Maldives. The spa enjoys a fantastic view and offers a relaxing experience. However, some guests were disappointed with the pool and sauna facilities and one guest even had an unsatisfactory massage session. Despite the minor setbacks, guests still appreciate the spa's services, restaurants and the overall quality of the hotel. Unfortunately, during some guests' stay, the hamam in the spa area was not operational and the staff there lacked information on when it would be available. Overall, the spa experience was satisfactory for most guests.

5 Star

If you're looking for a luxury stay in Almaty, look no further than The Ritz-Carlton. According to guest reviews, this hotel is exceptional and amazing, the best choice in the city - in fact, some guests have even called it one of the best hotels in the world! The facilities and services are superb and the hotel is held to high international standards. Guests note that they felt safe and welcome here, making it the perfect choice for your next visit to Almaty. While some guests had mixed experiences, the majority agree that The Ritz-Carlton is truly exceptional - so why not book now and experience it for yourself?

No, The Ritz-Carlton, Almaty doesn't have any pool.

Yes, a spa is available at The Ritz-Carlton, Almaty.

Yes, The Ritz-Carlton, Almaty welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire

Yes, parking facilities are available at The Ritz-Carlton, Almaty.

Yes, The Ritz-Carlton, Almaty has a gym.

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