Rixos Almaty
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Summary of reviewsRixos Almaty, located in the heart of the city, offers a prime spot for exploring Almaty's central attractions. Guests frequently commend its convenient and excellent location, surrounded by parks, supermarkets, shops, cafes and transport links, making it an ideal base for discovering the city. The hotel boasts large rooms, a top-notch gym, a high-quality spa area and ample parking, adding to its practicality and appeal.
The breakfast experience at Rixos Almaty has garnered mixed reviews. While many guests appreciate the variety and quality of the selection, particularly the European, Asian and local cuisines, others find it modest and limited, comparable to that of a basic 3-star hotel. The friendliness and helpfulness of the staff were appreciated, though improvements in the breakfast offerings could enhance the experience.
The spacious and comfortable rooms are a highlight for many, featuring good-quality beds and comprehensive amenities. However, there are concerns about outdated and worn-out furnishings, cleanliness issues and dim lighting in certain areas. Regular updates and better maintenance could improve guest satisfaction significantly.
Cleanliness at the hotel receives mixed feedback with several guests noting issues like dirty carpets, remnants of previous occupants and improper bathroom cleaning. While some find the hotel cozy, overall, there is a notable need for improvement in cleaning services to align with the hotel's five-star rating.
The staff at Rixos Almaty are generally praised for their friendliness, politeness and helpfulness, particularly the receptionists. However, inconsistent experiences with unprofessional behavior and inadequate responses to requests indicate a need for more consistent training and performance.
The hotel's spa is a standout feature, receiving high praise for its excellent facilities and services, including saunas, massages and a well-equipped gym. The luxurious ambiance and attentive staff contribute to a positive and pampering experience. Minor criticisms aside, the spa is widely regarded as a top-class offering.
The pool, though occasionally facing access and maintenance issues, is well-regarded for its size and luxurious feel. Water temperature inconsistencies are noted, but overall, guests find the pool area enjoyable.
Beds at Rixos Almaty provide a generally comfortable sleep experience with many guests appreciating their good quality and large size. Variability in bed and pillow quality is mentioned, but the consensus is positive regarding comfort.
The hotel exudes a luxurious and grand atmosphere, highlighted by an elegant lobby and classic decor. While some guests feel it reflects a four-star rather than a five-star experience, the high standards of the Rixos brand are evident in the quality and comfort provided.
Overall, Rixos Almaty offers a memorable stay with its superb location, luxurious facilities and commendable service, though certain areas stand out more positively than others. For travelers looking to immerse themselves in Almaty's vibrant life, it remains a favored choice.
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The breakfast experience at Rixos Almaty has garnered mixed reviews. While many guests appreciate the variety and quality of the selection, particularly the European, Asian and local cuisines, others find it modest and limited, comparable to that of a basic 3-star hotel. The friendliness and helpfulness of the staff were appreciated, though improvements in the breakfast offerings could enhance the experience.
The spacious and comfortable rooms are a highlight for many, featuring good-quality beds and comprehensive amenities. However, there are concerns about outdated and worn-out furnishings, cleanliness issues and dim lighting in certain areas. Regular updates and better maintenance could improve guest satisfaction significantly.
Cleanliness at the hotel receives mixed feedback with several guests noting issues like dirty carpets, remnants of previous occupants and improper bathroom cleaning. While some find the hotel cozy, overall, there is a notable need for improvement in cleaning services to align with the hotel's five-star rating.
The staff at Rixos Almaty are generally praised for their friendliness, politeness and helpfulness, particularly the receptionists. However, inconsistent experiences with unprofessional behavior and inadequate responses to requests indicate a need for more consistent training and performance.
The hotel's spa is a standout feature, receiving high praise for its excellent facilities and services, including saunas, massages and a well-equipped gym. The luxurious ambiance and attentive staff contribute to a positive and pampering experience. Minor criticisms aside, the spa is widely regarded as a top-class offering.
The pool, though occasionally facing access and maintenance issues, is well-regarded for its size and luxurious feel. Water temperature inconsistencies are noted, but overall, guests find the pool area enjoyable.
Beds at Rixos Almaty provide a generally comfortable sleep experience with many guests appreciating their good quality and large size. Variability in bed and pillow quality is mentioned, but the consensus is positive regarding comfort.
The hotel exudes a luxurious and grand atmosphere, highlighted by an elegant lobby and classic decor. While some guests feel it reflects a four-star rather than a five-star experience, the high standards of the Rixos brand are evident in the quality and comfort provided.
Overall, Rixos Almaty offers a memorable stay with its superb location, luxurious facilities and commendable service, though certain areas stand out more positively than others. For travelers looking to immerse themselves in Almaty's vibrant life, it remains a favored choice.
Hotel for Honeymoon
Rixos Almaty provides a blend of luxury and comfort with elegant rooms, a variety of restaurants and bars, and a spa. Its central location allows for easy exploration of Almaty's attractions, making it ideal for honeymooners.
Hotel with Spa
The Rixos Almaty spa offers an extensive menu of treatments for relaxation and rejuvenation, drawing from Eastern and Western traditions with Balinese and Thai massages. Its opulent Turkish bath, sauna, rain and steam rooms, and indoor swimming pool offer a complete wellness journey.
Family Friendly Hotel
The hotel provides childcare services, a hot tub, and a heated pool. Rooms with kitchens are available, and the hotel also boasts city views, making it a comfortable and visually appealing choice for families.
Romantic Hotel
Rixos Almaty provides a luxurious stay with elegant rooms and suites. It features multiple dining options, a spa, and a fitness center. The hotel's sophisticated ambiance and amenities make it suitable for couples seeking a romantic escape.
Hotel near Nightlife Spots
Located in Almaty's city center, Rixos Almaty offers convenient access to the city's vibrant nightlife. Known for its luxurious amenities and excellent service, it provides a perfect base for exploring nearby clubs and bars. The hotel itself sometimes hosts events, adding to its appeal for nightlife enthusiasts.
Hotel with Swimming Pool
This hotel features a luxurious swimming pool, providing guests with a relaxing and upscale experience. The hotel's commitment to quality ensures a premium stay.
Heated Pool Indoor Pool
Business Hotel
This luxury hotel is known for its extensive meeting facilities, including a large Premium Ballroom accommodating up to 1500 guests and multiple conference rooms. It is well-equipped for hosting various business events and conventions, offering a business center and modern technical devices.
Hotel with Parking
Rixos Almaty is a premium hotel that provides comprehensive facilities, including a dedicated parking area. Its parking is secure and spacious, accommodating a large number of vehicles, which is a hallmark of high-end hotel services for guest convenience.
Accessible Hotel
Rixos Almaty offers wheelchair access and has a hearing impaired room. The hotel provides 2 handicap accessible rooms. There is a wheelchair accessible path of travel and wheelchair accessible parking available. Elevators are present in the hotel.
Hotel with Gym
Rixos Almaty includes a modern fitness center. Guests can enjoy a wide range of equipment and services to maintain their fitness regime.
5-Star Hotel
Rixos Almaty offers a luxury stay in the heart of the city. There is a vast spa for pampering and a heated indoor pool for relaxation. The hotel features elegantly furnished rooms with air conditioning and scenic views.
Hotel with Indoor Pool
Rixos Almaty provides a luxurious indoor pool experience as part of its full-service spa and health club. The facilities also include a children's pool, sauna, and steam room, ensuring a comprehensive relaxation and recreation environment.
Hotel with Heated Pool
This luxury 5-star hotel provides guests with access to a heated pool and an indoor pool as part of its wellness center. The hotel offers a spa with various treatments alongside the pool facilities.
Luxury Hotel
Guest Reviews
Nestled in the heart of the city, Rixos Almaty is perfectly situated for those looking to explore the central attractions. Guests repeatedly praise its excellent and convenient location, highlighting its proximity to a nearby park, supermarket and popular food outlets like McDonald's. The hotel enjoys a prime spot in the old city center, surrounded by shops, cafes and transport links, making it a great base for discovering Almaty.
The central position of Rixos Almaty is complemented by other notable features like large rooms, a top-notch gym and a high-quality spa area that guests thoroughly appreciate. The grandeur and classic luxury of the facilities add to the overall charm and esteem of the location. Parking is ample and convenient, adding to the practicality for guests with vehicles. In summary, the superb location combined with excellent amenities makes Rixos Almaty a favored choice for travelers looking to immerse themselves in the vibrant life of Almaty.
Rixos Almaty offers a breakfast experience that has garnered mixed reviews from its guests. On the positive side, many guests found the breakfast to be good with terms like "excellent," "delicious," and "very nice" frequently used to describe it. The variety available stands out, featuring a well-rounded selection that includes European, Asian and local cuisines, providing ample choice and freshness that caters to diverse palates. The ambiance in the lobby area is comfortable, making the breakfast experience more enjoyable.
However, not all guests were entirely satisfied. Some found the breakfast to be modest and limited in options, falling short of the expectations set by the Rixos brand. There were mentions of the breakfast being comparable to that of a basic 3-star hotel and unnecessarily expensive. Issues such as a repetitive menu, long lines and a lack of certain items like orange juice were also noted. For early departures, the breakfast offered was described as meager. Despite these shortcomings, the friendliness and helpfulness of the staff were appreciated.
Overall, while Rixos Almaty’s breakfast has its strengths in variety and quality for many, there are areas where guests feel improvements could be made to better meet the high standards typically associated with the Rixos name.
The rooms at Rixos Almaty receive mixed reviews. On the positive side, many guests found the rooms spacious, comfortable and cozy. Some rooms offer a spectacular layout with multiple areas, such as a bedroom, sitting room, dining room and two bathrooms, all equipped with air conditioning. The beds were frequently noted as being very good, contributing to a comfortable stay. Additionally, a few guests appreciated that the rooms had everything they needed and were clean on arrival.
However, numerous guests were disappointed with certain aspects of the rooms. Many reviews highlighted that the rooms are old, outdated and in some cases, dirty. Issues such as worn-out furniture, stained carpets and a general sense of the rooms being tired and not very fresh were commonly mentioned. Lighting in the rooms, especially in the hallways with wardrobes, was frequently criticized as being too dim. There were also concerns about cleanliness with some guests noting that their rooms were not cleaned properly or daily. Functional issues were also reported, like water from the shower flooding the bathroom and temperature control problems.
Overall, while some aspects of the rooms at Rixos Almaty were praised, it is evident that many areas need significant updates and better maintenance to meet guest expectations.
Rixos Almaty offers a mixed experience when it comes to sleep quality. Many guests find the beds to be very comfortable, often highlighting the large size and good quality mattresses. However, there's some variability in the bed quality with occasional mentions of older, deformed beds and poor pillow quality. Despite these occasional issues, the consensus leans towards the beds being a comfortable place to rest with several reviews specifically noting the positive aspects of the beds and mattresses.
Guest reviews regarding the cleanliness of Rixos Almaty present a mixed picture but lean significantly towards dissatisfaction, particularly when it comes to the state of the rooms. Many guests noted the rooms to be dirty and unkempt with specific issues such as stained carpets, remnants of previous guests' belongings and bathrooms that were not properly cleaned. Several comments highlighted that the cleanliness levels leave much to be desired, citing issues like toothpaste marks, hair in the bathroom and trash not being removed after cleaning. Additionally, some guests reported that cleaning was not conducted on a daily basis and basic amenities and toiletries were either insufficient or absent altogether. Despite these critiques, there were occasional mentions of the hotel being cozy and exhibiting adequate cleanliness in certain areas. However, overall, the majority of the feedback underscores a need for significant improvement in the hotel's cleaning services to meet the expectations associated with its five-star rating.
Rixos Almaty garners a mixed reception when it comes to its staff, but there are numerous positive remarks highlighting their commendable attributes. Many guests find the staff to be friendly, polite and very helpful, consistently appreciating their readiness to assist and resolve queries promptly. There are frequent praises for the staff's responsiveness, hospitality and the excellent overall service provided.
However, it's clear that experiences vary significantly. While one group of visitors points out the professionalism and courteous nature of the personnel, especially emphasizing the helpfulness of the receptionists, others faced issues with unprofessional behavior and poor qualifications. Incidents of staff not responding adequately to requests or being rude and inattentive have been reported.
Despite these contrasting reviews, there are instances where the staff's performance stood out, exhibiting efficient service and fulfilling guest requests, adding a positive note to their stay. The reception's decor also received a mention, adding to the hotel’s welcoming atmosphere. Overall, while the staff generally manage to create a pleasant experience, there is room for improvement in consistency and training to meet all guests' expectations reliably.
The spa at Rixos Almaty has received high praise from numerous guests for its excellent facilities and services. Many visitors were particularly impressed by the spa complex, which features two saunas and offers a decent massage experience. The spa area is consistently described as nice with some guests highlighting its luxurious ambiance where men and women can enjoy the services together. The professional and attentive spa staff contribute to the positive experience, ensuring guests feel pampered and well cared for.
Guests also appreciated the well-equipped gym alongside the spa, enhancing the overall wellness offerings of the hotel. Services like the hammam and various massages were noted for their quality and the spa itself is considered to be excellently priced, offering top-class experiences. Although some minor criticisms mentioned the need for renovation and certain areas resembling thoroughfares, the overall sentiment remains highly favorable. Special touches like complimentary birthday cakes add to the memorable and personalized experience at the spa, making it a standout feature of the Rixos Almaty.
Despite some initial challenges with access and occasional maintenance issues, the pool at Rixos Almaty receives generally positive feedback. Guests describe the pool area as nice, good and luxurious, making it a must-visit spot during their stay. It is noted for being big and is part of a decent pool and spa area. However, some mention inconsistent water temperatures, ranging from cold to hot. Overall, the pool is highly regarded by those who have had the chance to use it.
Nestled in the heart of Almaty, Rixos Almaty emerges as a swanky, grandiose establishment showcasing a blend of classic and luxurious elements. The facilities reflect the distinct grandeur associated with the Rixos brand, featuring a stunning lobby embellished with abundant greenery and elegant decor. Guests familiar with Rixos can expect the high standards consistent with the name, receiving excellent service and ambiance befitting this level of hotel. However, some reviewers express that the overall luxury might not meet the full expectations that a five-star rating implies, suggesting it mirrors more of a four-star experience. Nonetheless, the Rixos Almaty consistently delivers on quality and comfort, making for a memorable stay.
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Location
The central position of Rixos Almaty is complemented by other notable features like large rooms, a top-notch gym and a high-quality spa area that guests thoroughly appreciate. The grandeur and classic luxury of the facilities add to the overall charm and esteem of the location. Parking is ample and convenient, adding to the practicality for guests with vehicles. In summary, the superb location combined with excellent amenities makes Rixos Almaty a favored choice for travelers looking to immerse themselves in the vibrant life of Almaty.
Breakfast
However, not all guests were entirely satisfied. Some found the breakfast to be modest and limited in options, falling short of the expectations set by the Rixos brand. There were mentions of the breakfast being comparable to that of a basic 3-star hotel and unnecessarily expensive. Issues such as a repetitive menu, long lines and a lack of certain items like orange juice were also noted. For early departures, the breakfast offered was described as meager. Despite these shortcomings, the friendliness and helpfulness of the staff were appreciated.
Overall, while Rixos Almaty’s breakfast has its strengths in variety and quality for many, there are areas where guests feel improvements could be made to better meet the high standards typically associated with the Rixos name.
Rooms
However, numerous guests were disappointed with certain aspects of the rooms. Many reviews highlighted that the rooms are old, outdated and in some cases, dirty. Issues such as worn-out furniture, stained carpets and a general sense of the rooms being tired and not very fresh were commonly mentioned. Lighting in the rooms, especially in the hallways with wardrobes, was frequently criticized as being too dim. There were also concerns about cleanliness with some guests noting that their rooms were not cleaned properly or daily. Functional issues were also reported, like water from the shower flooding the bathroom and temperature control problems.
Overall, while some aspects of the rooms at Rixos Almaty were praised, it is evident that many areas need significant updates and better maintenance to meet guest expectations.
Beds
Cleanliness
Staff
However, it's clear that experiences vary significantly. While one group of visitors points out the professionalism and courteous nature of the personnel, especially emphasizing the helpfulness of the receptionists, others faced issues with unprofessional behavior and poor qualifications. Incidents of staff not responding adequately to requests or being rude and inattentive have been reported.
Despite these contrasting reviews, there are instances where the staff's performance stood out, exhibiting efficient service and fulfilling guest requests, adding a positive note to their stay. The reception's decor also received a mention, adding to the hotel’s welcoming atmosphere. Overall, while the staff generally manage to create a pleasant experience, there is room for improvement in consistency and training to meet all guests' expectations reliably.
Spa
Guests also appreciated the well-equipped gym alongside the spa, enhancing the overall wellness offerings of the hotel. Services like the hammam and various massages were noted for their quality and the spa itself is considered to be excellently priced, offering top-class experiences. Although some minor criticisms mentioned the need for renovation and certain areas resembling thoroughfares, the overall sentiment remains highly favorable. Special touches like complimentary birthday cakes add to the memorable and personalized experience at the spa, making it a standout feature of the Rixos Almaty.
Pool
Luxury
Yes, Rixos Almaty has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Rixos Almaty.
No, Rixos Almaty doesn't allow dogs.
Yes, parking facilities are available at Rixos Almaty.
Yes, Rixos Almaty has a gym.
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