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Summary of reviewsThe Bastau Hotel is noted for its advantageous location in a quiet residential area, providing peaceful surroundings for guests. Its proximity to transport hubs, central sites and essential amenities like shops and markets enhances convenience, despite the area feeling somewhat remote after dark.
Guests have mixed experiences with breakfast, as it is not always provided. However, when available, it is described as varied, homemade and very tasty, significantly enhancing the guest experience.
Many guests praise the spacious, clean and cozy rooms equipped with modern amenities such as air conditioners, refrigerators and comfortable sofas. Despite some critiques regarding bathroom issues and minor inconveniences, the rooms are generally considered peaceful and restful.
Cleanliness is a strong point at Bastau Hotel with many reviews highlighting the well-maintained, cozy and clean atmosphere. Occasional lapses in daily room cleaning and some issues with worn-out linens were noted, but the overall impression remains positive.
The standout feature of Bastau Hotel is its exceptional staff service. The team is frequently described as friendly, helpful and polite, providing a welcoming atmosphere and efficient front desk service at all hours. The owner's personal involvement and staff's willingness to assist with various needs are particularly appreciated.
While experiences with beds vary, many guests found them comfortable, contributing positively to their stay. Although some mention the need for new beds and find the pillows merely functional, clean sheets and towels are consistently appreciated.
Overall, Bastau Hotel is recognized for its convenience, cleanliness and exceptional staff, offering a pleasant and supportive environment for its guests. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Small Hotel
3-Star Hotel
Room Types
SuiteBoasting a private entrance, this air-conditioned suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. This suite has a washing machine, soundproof walls, a flat-screen TV with cable channels and a terrace. The unit has 2 beds.
Deluxe Double RoomThis air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace. The unit offers 1 bed.
Deluxe Twin RoomThis air-conditioned twin room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace. The unit offers 2 beds.
Guest Reviews
Location
The Bastau Hotel is situated in a convenient and relatively quiet residential area, offering peaceful surroundings for guests. The location is beneficial for those needing proximity to transport hubs, as it's close to the metro, bus station and only a short taxi ride from the city center. Main central sites are within walking distance, making it easy to explore key attractions like the 28 Warriors Memorial Park and the Green Bazaar.
The hotel is also near essential amenities such as shops and the green market, adding to the overall convenience. Despite being in a private sector, it ensures a quieter stay away from the hustle and bustle of the busy streets. However, the area can feel remote and somewhat sketchy after dark, so it's best to stay mindful when returning to the hotel in the evening.
Breakfast
The reviews for Bastau Hotel highlight mixed impressions regarding breakfast. Several guests noted the absence of breakfast services at the hotel, which was a noticeable drawback for them. However, those who did experience breakfast found it to be a positive aspect, describing it as varied, homemade and very tasty. Many hope that breakfast will be consistently provided in the future, as it significantly enhances the overall guest experience.
Rooms
Bastau Hotel offers a mix of room experiences with many guests praising the spaciousness and cleanliness. The hotel is noted for its cozy, modern interiors and well-equipped rooms, which include amenities like air conditioners, refrigerators and comfortable extra sofas in suites. The rooms are described as quiet and peaceful, making for a restful stay.
However, there are some consistent critiques about the bathrooms, where guests have reported issues like small size, unstable hot water and poor drainage in the shower. Some rooms have minor inconveniences such as non-functional bedside lamps, shower switches and an empty or absent minibar. Beds and pillows also show some signs of wear.
Despite these setbacks, the hotel provides a pleasant and clean environment with friendly staff, which many guests appreciated. For those seeking a quiet and cozy place, Bastau Hotel delivers, especially with its spacious rooms and modern touches. However, it does seem to lack some of the finer details that might be expected in a luxury hotel.
Beds
Guests at Bastau Hotel had varied experiences with the beds. Many travelers found the beds and mattresses to be comfortable, contributing positively to their stay. The balconies and clean sheets and towels added to the experience. However, some guests pointed out that new beds might be necessary, as several found the beds to be uncomfortable or sinking. Additionally, while the presence of pillows was noted, some reviews mentioned that they weren't particularly satisfactory with one review specifically noting they were stuffed with cotton and merely functional. Overall, comfort levels varied, but clean essentials like sheets and towels were appreciated.
Cleanliness
Bastau Hotel has received notable praise for its cleanliness from many guests. The rooms are frequently highlighted as being very clean, cozy and well-maintained, which allows for a comfortable stay. Sheets are typically clean and the overall cleanliness and order within the hotel are apparent. The hotel's atmosphere is described as clean, cozy and cool, contributing to a pleasant environment. However, some guests have noted occasional lapses in daily room cleaning and a few have experienced issues with dirty flooring or worn-out linen and towels. Despite these isolated incidents, the general consensus is that Bastau Hotel provides clean and comfortable accommodations with good value for the price.
Staff
Travelers to Bastau Hotel consistently commend the exceptional service of its staff. Words like friendly, helpful and polite frequently appear in reviews, conveying a genuine sense of hospitality that guests appreciate. Many note the welcoming atmosphere created by the staff, who are described as lovely and caring. The hotel administration deserves a mention with visitors highlighting the owner's personal involvement in ensuring everything is in order. At any hour, including early mornings, the front desk service remains efficient and accommodating. Specific praises include assistance with storing luggage, arranging transportation and even helping with tasks like printing documents. Overall, the staff at Bastau Hotel leave a lasting impression of warmth and responsiveness, ensuring a pleasant and supportive stay for all guests.
No, Bastau Hotel doesn't have any pool.
No, a spa isn't available at Bastau Hotel.
No, Bastau Hotel doesn't allow dogs.
No, parking facilities aren't available at Bastau Hotel.