Holiday Inn Express - Almaty by IHG
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Summary of reviewsHoliday Inn Express - Almaty by IHG, garners positive feedback for its advantageous central location in Almaty, providing guests with convenient access to parks, restaurants, shopping centers and historical landmarks. The metro station's proximity enhances connectivity, making it an ideal choice for both business and leisure travelers. Additionally, guests appreciate the clean and well-maintained rooms, many of which offer picturesque mountain views.
The breakfast experience is generally favorable with a diverse and plentiful selection including local treats, although some guests note occasional monotony and overcrowding during peak times. While breakfast excels, dinner options are limited, particularly after 6 pm with a small selection of snacks available at the lobby bar. The absence of a dedicated restaurant and in-room dining options adds to the inconvenience for evening meals, suggesting that guests might need to consider alternative dining arrangements.
The rooms, though compact, are praised for their cleanliness, modern design and stunning views. Guests enjoy comfortable beds and high-quality linens, contributing to a restful sleep. Despite the lack of amenities such as refrigerators and adjustable temperature systems, the efficient use of space and cozy environment earn positive remarks. Cleanliness is a standout feature, reflecting the hotel's well-maintained and modern facilities.
Staff receive mixed reviews with many guests highlighting their helpfulness, friendliness and professionalism, particularly during check-in. Specific staff members are often commended for exceptional service, though there are occasional mentions of dismissive attitudes and slow service during busy periods, indicating room for improvement.
Wi-Fi performance varies with some guests experiencing fast and reliable connections, while others struggle with weak signals and disconnections. The parking facility is favorably mentioned for its ample and convenient options. The hotel's beds are consistently praised for their comfort, contributing significantly to guest satisfaction despite some minor maintenance issues.
Overall, Holiday Inn Express - Almaty by IHG, aligns well with its three-star rating, offering a blend of comfort, cleanliness and modern amenities suited for business travelers. The combination of a central location, comfortable bedding and cleanliness makes it a reliable and pleasant option for short stays in Almaty, though enhancements in dining options and Wi-Fi reliability would further improve the guest experience.
Categories
The breakfast experience is generally favorable with a diverse and plentiful selection including local treats, although some guests note occasional monotony and overcrowding during peak times. While breakfast excels, dinner options are limited, particularly after 6 pm with a small selection of snacks available at the lobby bar. The absence of a dedicated restaurant and in-room dining options adds to the inconvenience for evening meals, suggesting that guests might need to consider alternative dining arrangements.
The rooms, though compact, are praised for their cleanliness, modern design and stunning views. Guests enjoy comfortable beds and high-quality linens, contributing to a restful sleep. Despite the lack of amenities such as refrigerators and adjustable temperature systems, the efficient use of space and cozy environment earn positive remarks. Cleanliness is a standout feature, reflecting the hotel's well-maintained and modern facilities.
Staff receive mixed reviews with many guests highlighting their helpfulness, friendliness and professionalism, particularly during check-in. Specific staff members are often commended for exceptional service, though there are occasional mentions of dismissive attitudes and slow service during busy periods, indicating room for improvement.
Wi-Fi performance varies with some guests experiencing fast and reliable connections, while others struggle with weak signals and disconnections. The parking facility is favorably mentioned for its ample and convenient options. The hotel's beds are consistently praised for their comfort, contributing significantly to guest satisfaction despite some minor maintenance issues.
Overall, Holiday Inn Express - Almaty by IHG, aligns well with its three-star rating, offering a blend of comfort, cleanliness and modern amenities suited for business travelers. The combination of a central location, comfortable bedding and cleanliness makes it a reliable and pleasant option for short stays in Almaty, though enhancements in dining options and Wi-Fi reliability would further improve the guest experience.
Business Hotel
Holiday Inn Express - Almaty provides essential amenities for business travelers. It ensures a comfortable stay with practical facilities.
Accessible Hotel
This hotel provides a comprehensive range of accessible features, including wheelchair accessible rooms and ADA compliant guest rooms with adequate clear turning space in bathrooms. Bathrooms are equipped with tubs with grab bars, handheld showers with hoses, showers with built-in transfer shower seats, handrails, and safety bars. Accessible bathroom controls are available. The hotel offers flat terrain between parking and the entrance, curb cuts, wheelchair accessible street parking, designated accessible parking spaces, ramp access to the property, hotel bar/lounge, and restaurant. Wheelchairs are available, public restrooms are accessible, and elevators are ADA compliant with access to all levels.
3-Star Hotel
This hotel offers a comfortable stay with a shared lounge, free private parking, a restaurant, and a bar. It provides excellent cleanliness, great views, and a complimentary breakfast.
Hotel with Parking
Guest Reviews
Holiday Inn Express in Almaty is noted for its highly advantageous location, being centrally situated in the heart of the city. Guests frequently highlight the excellent and convenient positioning, which provides easy access to numerous facilities, including parks, restaurants, a river and several large shopping centers such as the Forum mall. The metro station is just a short walk away, enhancing connectivity for visitors.
Many reviewers appreciate the hotel's proximity to key city landmarks, making it a suitable choice for both business and leisure travelers. It’s especially praised for being within walking distance of cafes, shops, grocery stores and markets. This makes it an ideal spot for those interested in exploring the historical and business districts on foot.
Additionally, the hotel offers a comfortable stay with clean and well-maintained rooms, providing picturesque views of the mountains. This appealing combination of location and amenities ensures that guests find everything they need at their fingertips, making it an excellent base for exploring Almaty.
Guests at the 'Holiday Inn Express - Almaty by IHG' generally have mixed opinions about the breakfast offerings with a tilt towards the positive. Many reviews highlight breakfasts as delicious, diverse and abundant, noting the good selection of foods, including local treats like fresh rolls and baursak. The buffet-style breakfast is often praised for its tasty coffee and variety of options, including fruits, pastries, eggs, sausages, yogurt and vegetables.
However, some guests do point out areas for improvement, such as the breakfast being a bit monotonous or meager on certain days with limited options and sometimes cold or stale food. During peak times, the breakfast area can become crowded and chaotic, leading to long lines and occasional shortages in food and dishes. Despite these issues, the overall sentiment suggests that the breakfast is satisfying enough to start the day and aligns well with the hotel’s budget-friendly status.
Holiday Inn Express in Almaty provides a mixed dining experience for guests. While breakfast typically receives high marks with some guests mentioning dishes that are very delicious, dinner options appear to be limited, especially after 6 pm. The lobby bar offers a selection of snacks, such as pizza, sandwiches, croissants and coffee, available around the clock; however, it falls short of offering a full dining experience later in the evening.
A notable concern is the food's overall tastelessness, particularly when ordered from the lobby bar. Although there are some standout items like the croissant with salmon and thinly sliced fried beef, the quality is inconsistent. The lobby bar is operational only until 6 pm, compelling those wishing to dine later to look for options elsewhere, which can be inconvenient as there are not many nearby restaurants.
There are no in-room dining options or food delivery services to the rooms, which further limits dining flexibility for guests. The lack of a dedicated restaurant within the hotel results in lunch and dinner being served from the bar area, where not all dishes listed on the menu are available. Consequently, if planning to eat at the hotel in the evening, it would be wise to consider alternative arrangements.
Holiday Inn Express Almaty, an IHG Hotel, offers a mixture of modern comfort and picturesque views. The rooms, though compact and often described as small, are noted for their cleanliness and stylish design. Each room is equipped with essentials such as an ironing board and iron, tea and coffee facilities and daily provided fresh water. Additionally, nearly every room boasts an incredible view of the mountains or the city, adding to the overall appeal.
The beds are often highlighted for their comfort, featuring high-quality linens and pillows, ensuring a restful sleep. The modern furnishings and ergonomic design make efficient use of the space, contributing to a cozy and functional environment. Guests particularly appreciate the beautiful lobby, perfect for working on a laptop and the decent breakfast offerings.
Despite these positive aspects, the lack of certain amenities such as a refrigerator, proper closet space and an adjustable room temperature system is frequently mentioned. The fixed windows that can't be opened for fresh air and occasional issues with room heating or cooling systems are also pointed out.
In terms of cleanliness, while many reviews commend the rooms for being incredibly clean, there are occasional mentions of inconsistent housekeeping and minor maintenance issues like dusty spots or broken soap dispensers.
Overall, the Holiday Inn Express Almaty is recognized as a fresh, modern and clean lodging option with comfortable rooms and stunning views, particularly suited for short stays, albeit with some room for improvement in amenities and room maintenance.
Nestled in the heart of Almaty, the Holiday Inn Express - Almaty by IHG, has earned a reputation for providing guests with exceptional comfort, particularly when it comes to their beds. The consensus among guests highlights the consistently high standard of the bedding, often described as very comfy, cozy and incredibly comfortable. The beds are adorned with quality bed linens and clean towels, adding to the luxurious sleeping experience.
Many visitors found the mattresses to be soft and supportive, ensuring a restful night's sleep. The hotel offers a mix of high and large beds that cater to different preferences, although some guests mentioned that the size might not be ideal for everyone. Despite a few minor inconveniences such as overly thick blankets or occasional maintenance issues with bed crumpling, the overall feedback is overwhelmingly positive.
Furthermore, the hotel's commitment to cleanliness and proper maintenance of the rooms enhances the guests' stay, providing a pleasant and stress-free environment. Although the rooms might be on the smaller side and the hotel lacks an on-site restaurant, the comfort of the beds and the provision of good pillows ensure a high level of guest satisfaction.
For travelers seeking a cozy and comfortable retreat in Almaty, the Holiday Inn Express promises a delightful and restful experience with its top-notch bedding.
One of the standout features of the Holiday Inn Express in Almaty is its impeccable cleanliness. Multiple reviews highlight the hotel's commitment to maintaining high standards of hygiene with descriptions of pristine rooms, spotless bathrooms and fresh bedding. Guests mention the thorough daily cleaning service that ensures the premises remain clean and comfortable throughout their stay. From the lobby to the rooms, cleanliness is consistently praised, contributing to the overall cozy and modern ambiance of the hotel.
The property is described as new and well-maintained with fresh renovations adding to its appeal. The clean and stylish interiors, combined with excellent soundproofing and quality plumbing, make for a pleasant stay. The cleanliness extends beyond the rooms to the public areas with no strange odors or dusty surfaces reported. Despite a few mentions of occasional lapses in room cleaning and some dusty conditions, the majority of reviews reflect a high level of satisfaction with cleanliness.
In addition to cleanliness, the hotel boasts friendly and professional staff who contribute positively to the guest experience. The combination of a clean, modern environment and professional service makes the Holiday Inn Express in Almaty a reliable choice for travelers looking for comfort and hygiene. Overall, it is described as one of the cleanest hotels, offering well-maintained facilities and a cozy atmosphere, ensuring a pleasant stay for all guests.
The staff at Holiday Inn Express - Almaty by IHG, receives mixed reviews from guests with many positive remarks highlighting their helpful, friendly and polite demeanor. Numerous guests praised the front office, restaurant and housekeeping personnel, noting their responsiveness and attentiveness. Specific mentions of staff members such as Nurbek and Yasmin, who were appreciated for their prompt assistance and exceptional service, further highlight the positive guest experiences.
Professionalism is also a recurring theme with several comments appreciating the courteous and well-trained staff. Guests were particularly pleased with the polite and efficient service during check-in and throughout their stays. The reception staff, including individuals like Karina and Dana, stood out for their clear communication and welcoming attitude.
However, not all feedback is positive. Some guests experienced dismissive attitudes and rude behavior, especially from certain reception and bar staff. Instances of inadequate room preparation and slow service during peak times were also noted. There were comments about the presence of inexperienced staff, which led to varying service quality and concerns about staff not effectively communicating with each other.
Overall, while the hotel's staff generally leaves a favorable impression with their friendliness and professionalism, there are occasional lapses in service that could use improvement.
The guest reviews of the Wi-Fi at Holiday Inn Express - Almaty by IHG, present a mixed picture. On the positive side, many guests note that the Wi-Fi is good with several specifically mentioning fast speeds and excellent performance. Descriptions such as "good Wi-Fi," "fast Wi-Fi," and "excellent Wi-Fi" are common among satisfied guests, suggesting that in some instances, the hotel provides a satisfactory internet experience.
However, the critiques cannot be ignored. Complaints about weak signals, unreliable connections and frequent disconnections are also prevalent. Issues like the Wi-Fi password being lengthy and not user-friendly, connection drops and having to re-enter the password are mentioned frequently. Several guests experienced difficulties with the strength and consistency of the connection with some stating that the internet does not work well or is even terrible.
The overall takeaway is that while some guests enjoyed a smooth and fast internet experience, others faced significant challenges with both connection reliability and ease of access. The hotel may need to address these recurring issues to ensure a more consistent Wi-Fi experience for all their guests.
Holiday Inn Express - Almaty offers ample parking options, including a large, free parking lot available on the premises. Guests have noted the convenience and ease of access to these parking facilities. The availability of private free parking is highlighted as a significant advantage of the hotel. Despite some conflicting comments, there is no substantial evidence pointing to parking issues, making it a reliable option for travelers with vehicles.
Holiday Inn Express - Almaty by IHG, is primarily aimed at business travelers, aligning well with its three-star rating. The accommodations and services meet expectations for this category, providing a convenient and economical stay. The hotel is noted for being new, clean, cozy and fresh, often impressing guests with a quality that some find comparable to higher-tier hotels in Almaty.
While some reviews note basic services and cheap toiletries, the overall feedback highlights the hotel's suitability for business trips. Guests appreciate the ideal balance of price and quality, although a few comment on the high cost for a three-star establishment and the monotonous breakfast options. Despite occasional management issues, the general consensus is that the Holiday Inn Express - Almaty offers good value for a three-star hotel with some aspects exceeding typical expectations for its rating.
Holiday Inn Express - Almaty by IHG, emerges as a top-notch choice for business travelers visiting Almaty. Guests consistently highlight its suitability for business needs, offering a very friendly atmosphere for business travelers. Many appreciate the facilities, such as the conference rooms, work-friendly coworking spaces equipped with decent internet and printers and a business-oriented lobby open around the clock. The presence of practical amenities like USB ports in rooms and the option to print necessary documents independently further enhances the business-friendly environment.
The hotel's cleanliness, modernity and adherence to a European business class standard are evident from multiple reviews. Guests note that the accommodation meets its 3-star category, providing everything one would expect from such a chain hotel. However, the relatively high prices may be prohibitive for frequent travelers, though the price-to-performance ratio is considered excellent by many for short business trips.
The location is deemed perfect for business meetings and the rooms, equipped with smart TVs and new furniture, are designed for short stays. While one guest noted the difficulty of relaxing during a business trip, the overall consensus indicates that the hotel is very suitable for business stays, offering a professional ambiance and essential amenities, making it an ideal option for those traveling on business.
Holiday Inn Express in Almaty, part of the IHG Hotel group, offers a largely accessible experience for guests with disabilities with several positive aspects highlighted by reviewers. The hotel showcases easy access to local parks and restaurants, adding convenience for those looking to explore the area. The spacious rooms, complete with cool temperatures and clean blankets, ensure guests feel comfortable even in the colder months. Accessibility extends to the adjacent mall, enhancing its appeal for visitors.
Guests appreciate the availability of hot water and amenities like tea and coffee in the rooms, along with practical additions such as ironing boards and irons. Soundproof rooms with multiple pillows contribute to a restful stay. Adding further to the experience is the provision of fresh bottled water, a handy perk for trips outside.
Although the hotel’s accessibility features include reserved room access and an elevator, there are areas with high slopes that may pose challenges. Clarifying accessibility options more distinctly would help potential guests in their planning. Despite some minor critiques, such as the lack of toothbrushes and toothpaste and windows that don't open for fresh air, the Holiday Inn Express in Almaty presents an overall accessible and value-for-money option for travelers, particularly those needing accommodations for disabilities.
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Location
Many reviewers appreciate the hotel's proximity to key city landmarks, making it a suitable choice for both business and leisure travelers. It’s especially praised for being within walking distance of cafes, shops, grocery stores and markets. This makes it an ideal spot for those interested in exploring the historical and business districts on foot.
Additionally, the hotel offers a comfortable stay with clean and well-maintained rooms, providing picturesque views of the mountains. This appealing combination of location and amenities ensures that guests find everything they need at their fingertips, making it an excellent base for exploring Almaty.
Breakfast
However, some guests do point out areas for improvement, such as the breakfast being a bit monotonous or meager on certain days with limited options and sometimes cold or stale food. During peak times, the breakfast area can become crowded and chaotic, leading to long lines and occasional shortages in food and dishes. Despite these issues, the overall sentiment suggests that the breakfast is satisfying enough to start the day and aligns well with the hotel’s budget-friendly status.
Dinner
A notable concern is the food's overall tastelessness, particularly when ordered from the lobby bar. Although there are some standout items like the croissant with salmon and thinly sliced fried beef, the quality is inconsistent. The lobby bar is operational only until 6 pm, compelling those wishing to dine later to look for options elsewhere, which can be inconvenient as there are not many nearby restaurants.
There are no in-room dining options or food delivery services to the rooms, which further limits dining flexibility for guests. The lack of a dedicated restaurant within the hotel results in lunch and dinner being served from the bar area, where not all dishes listed on the menu are available. Consequently, if planning to eat at the hotel in the evening, it would be wise to consider alternative arrangements.
Rooms
The beds are often highlighted for their comfort, featuring high-quality linens and pillows, ensuring a restful sleep. The modern furnishings and ergonomic design make efficient use of the space, contributing to a cozy and functional environment. Guests particularly appreciate the beautiful lobby, perfect for working on a laptop and the decent breakfast offerings.
Despite these positive aspects, the lack of certain amenities such as a refrigerator, proper closet space and an adjustable room temperature system is frequently mentioned. The fixed windows that can't be opened for fresh air and occasional issues with room heating or cooling systems are also pointed out.
In terms of cleanliness, while many reviews commend the rooms for being incredibly clean, there are occasional mentions of inconsistent housekeeping and minor maintenance issues like dusty spots or broken soap dispensers.
Overall, the Holiday Inn Express Almaty is recognized as a fresh, modern and clean lodging option with comfortable rooms and stunning views, particularly suited for short stays, albeit with some room for improvement in amenities and room maintenance.
Beds
Many visitors found the mattresses to be soft and supportive, ensuring a restful night's sleep. The hotel offers a mix of high and large beds that cater to different preferences, although some guests mentioned that the size might not be ideal for everyone. Despite a few minor inconveniences such as overly thick blankets or occasional maintenance issues with bed crumpling, the overall feedback is overwhelmingly positive.
Furthermore, the hotel's commitment to cleanliness and proper maintenance of the rooms enhances the guests' stay, providing a pleasant and stress-free environment. Although the rooms might be on the smaller side and the hotel lacks an on-site restaurant, the comfort of the beds and the provision of good pillows ensure a high level of guest satisfaction.
For travelers seeking a cozy and comfortable retreat in Almaty, the Holiday Inn Express promises a delightful and restful experience with its top-notch bedding.
Cleanliness
The property is described as new and well-maintained with fresh renovations adding to its appeal. The clean and stylish interiors, combined with excellent soundproofing and quality plumbing, make for a pleasant stay. The cleanliness extends beyond the rooms to the public areas with no strange odors or dusty surfaces reported. Despite a few mentions of occasional lapses in room cleaning and some dusty conditions, the majority of reviews reflect a high level of satisfaction with cleanliness.
In addition to cleanliness, the hotel boasts friendly and professional staff who contribute positively to the guest experience. The combination of a clean, modern environment and professional service makes the Holiday Inn Express in Almaty a reliable choice for travelers looking for comfort and hygiene. Overall, it is described as one of the cleanest hotels, offering well-maintained facilities and a cozy atmosphere, ensuring a pleasant stay for all guests.
Staff
Professionalism is also a recurring theme with several comments appreciating the courteous and well-trained staff. Guests were particularly pleased with the polite and efficient service during check-in and throughout their stays. The reception staff, including individuals like Karina and Dana, stood out for their clear communication and welcoming attitude.
However, not all feedback is positive. Some guests experienced dismissive attitudes and rude behavior, especially from certain reception and bar staff. Instances of inadequate room preparation and slow service during peak times were also noted. There were comments about the presence of inexperienced staff, which led to varying service quality and concerns about staff not effectively communicating with each other.
Overall, while the hotel's staff generally leaves a favorable impression with their friendliness and professionalism, there are occasional lapses in service that could use improvement.
Wi-Fi
However, the critiques cannot be ignored. Complaints about weak signals, unreliable connections and frequent disconnections are also prevalent. Issues like the Wi-Fi password being lengthy and not user-friendly, connection drops and having to re-enter the password are mentioned frequently. Several guests experienced difficulties with the strength and consistency of the connection with some stating that the internet does not work well or is even terrible.
The overall takeaway is that while some guests enjoyed a smooth and fast internet experience, others faced significant challenges with both connection reliability and ease of access. The hotel may need to address these recurring issues to ensure a more consistent Wi-Fi experience for all their guests.
Parking
3 Star
While some reviews note basic services and cheap toiletries, the overall feedback highlights the hotel's suitability for business trips. Guests appreciate the ideal balance of price and quality, although a few comment on the high cost for a three-star establishment and the monotonous breakfast options. Despite occasional management issues, the general consensus is that the Holiday Inn Express - Almaty offers good value for a three-star hotel with some aspects exceeding typical expectations for its rating.
Business
The hotel's cleanliness, modernity and adherence to a European business class standard are evident from multiple reviews. Guests note that the accommodation meets its 3-star category, providing everything one would expect from such a chain hotel. However, the relatively high prices may be prohibitive for frequent travelers, though the price-to-performance ratio is considered excellent by many for short business trips.
The location is deemed perfect for business meetings and the rooms, equipped with smart TVs and new furniture, are designed for short stays. While one guest noted the difficulty of relaxing during a business trip, the overall consensus indicates that the hotel is very suitable for business stays, offering a professional ambiance and essential amenities, making it an ideal option for those traveling on business.
Accessible
Guests appreciate the availability of hot water and amenities like tea and coffee in the rooms, along with practical additions such as ironing boards and irons. Soundproof rooms with multiple pillows contribute to a restful stay. Adding further to the experience is the provision of fresh bottled water, a handy perk for trips outside.
Although the hotel’s accessibility features include reserved room access and an elevator, there are areas with high slopes that may pose challenges. Clarifying accessibility options more distinctly would help potential guests in their planning. Despite some minor critiques, such as the lack of toothbrushes and toothpaste and windows that don't open for fresh air, the Holiday Inn Express in Almaty presents an overall accessible and value-for-money option for travelers, particularly those needing accommodations for disabilities.
No, Holiday Inn Express - Almaty by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express - Almaty by IHG.
No, Holiday Inn Express - Almaty by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express - Almaty by IHG.
No, Holiday Inn Express - Almaty by IHG doesn't have a gym.
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