4-Star HotelLocated in Santa Eulália, this hotel offers a spa and comfortable rooms with views. The combination of spa facilities and convenient location makes it a great choice for a relaxing stay.
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Summary of reviews related to the '4 Star' categorySanta Eulalia Hotel & Spa presents itself as a four-star establishment, but guests frequently express disappointment in its facilities and services. Many reviews suggest that the hotel does not meet the standards expected of a four-star rating with some saying it feels more like a two or three-star place. Concerns are raised about the cleanliness, outdated facilities and overall service quality, often described as not up to par for a hotel in this category. The breakfast and gym facilities are mentioned as barely meeting four-star expectations and additional charges for spa usage have left some guests dissatisfied.
However, there are positive remarks about the friendly and pleasant reception staff, which contributes to a more enjoyable stay. Despite this, guests often find the hotel's rating to be overstated and misadvertised. Some have noted that while the hotel carries a four-star rating, it fails to earn it through the quality of its rooms and services. There are also mentions of a surreal service experience, which seems inconsistent with typical four-star standards.
In conclusion, although Santa Eulalia Hotel & Spa has some merits in terms of staff friendliness, many guests find that it does not live up to the four-star label it carries. The hotel's facilities and services leave much to be desired for those expecting a true four-star experience.
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