InfoSummary of reviewsThe Holiday Inn Express & Suites - Grand Rapids Airport - South by IHG, is highly regarded for its convenient and strategic location. Situated close to the Grand Rapids Airport, it offers an ideal setting for travelers with many praising the efficient shuttle service and proximity to major highways. The serene and quiet environment, despite its closeness to the airport, along with well-maintained surrounding grounds, make it a preferred choice for both business and leisure visitors.
The hotel provides a complimentary breakfast that guests often find delicious and varied, although some noted occasional inconsistencies in service and availability. The breakfast staff receives positive feedback for their kindness and friendliness.
Rooms at the hotel are well-received for their cleanliness, modern design and spaciousness. Guests appreciate the comfortable beds, quality amenities and quiet ambiance. Despite a few minor maintenance issues, the rooms are described as clean, bright and inviting, contributing to an overall positive experience.
Cleanliness throughout the hotel is frequently praised. The property is described as modern, well-maintained and stylish with guests appreciating the fresh smell and comfortable decor. The helpful and friendly staff further enhance the staying experience.
The hotel's staff are generally recognized for their friendly and professional demeanor, though there are occasional mentions of inconsistent interactions. Nonetheless, positive encounters with staff often outweigh any negative experiences, emphasizing their commitment to quality service.
Guests report a reliable and fast internet connection, which is a vital feature for both leisure and business travelers. The pool area is another highlight, praised for its cleanliness and inviting atmosphere, although some noted the water temperature and noise levels as minor drawbacks.
Parking is convenient with on-site availability, though some guests experience difficulties with insufficient spaces and dim lighting. Nonetheless, the option of complimentary parking is appreciated.
Families find the hotel accommodating with its spacious rooms and engaging pool area, making it a suitable choice for family stays. The hotel's quiet location and proximity to local attractions add to its family-friendly appeal.
Overall, the beds receive significant praise for their comfort, contributing to a restful night's sleep. The hotel's commitment to providing a clean, comfortable and welcoming atmosphere makes it a favorable option for travelers visiting the area, particularly those on business or with family. Show more
InfoSummary of reviewsThe Hampton Inn & Suites Grand Rapids Downtown is highly regarded for its exceptional location, making it a prime choice for travelers visiting Grand Rapids. Its proximity to downtown and easy freeway access ensures convenience for both business and leisure activities. Guests enjoy the cleanliness, safety, and welcoming environment, complemented by friendly and efficient staff. The hotel stands out with its comfortable accommodations, including cozy beds and delightful perks like complimentary hot cocoa and cookies, contributing to a pleasant stay.
Breakfast is a memorable highlight, offering a hot, diverse selection that caters to all tastes with items like eggs, sausage, and breakfast quesadillas that change daily. Families particularly appreciate the variety and the attentive service of the breakfast attendant. Despite some occasional shortages during busy times, the breakfast's delicious offerings and welcoming atmosphere consistently receive praise from guests. The availability of tea and coffee in the lobby adds to the overall experience.
Rooms are lauded for being clean, spacious, and modern, with well-maintained facilities and stunning views. The efficient check-in and check-out processes managed by courteous staff enhance guest satisfaction. The comfort of the beds often contributes to a restful stay, although some mention issues with firmness and cleanliness that occasionally require room changes. Nonetheless, positive feedback about room aesthetics and ample space is prevalent.
Cleanliness throughout the property, from rooms to lobby, is frequently highlighted, with guests appreciating the secure environment that makes them feel at ease. Staff consistently receive commendations for their friendliness, efficiency, and professionalism, which significantly contribute to creating a welcoming atmosphere in the hotel.
Despite paid parking policies and concerns about garage security, the availability of spacious indoor parking remains a significant advantage for guests traveling by car. Overall, Hampton Inn & Suites Grand Rapids Downtown offers a satisfying experience for visitors, marked by excellent location, friendly service, and comfortable amenities. Show more
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Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
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Categories:
Parking (127)
Dog Friendly (110)
Pool (99)
Accessible (95)
Free Wi-Fi (83)
4 Star (75)
Honeymoon (75)
Gym (75)
3 Star (74)
Business (69)
Indoor Pool (69)
Family (59)
Heated Pool (41)
Outdoor Pool (32)
Ski (29)
Sustainability Journey (25)
Small (21)
Golf (19)
Adult Only (12)
Cheap (11)
EV charging stations (10)
Luxury (8)
Romantic (6)
Nightlife (6)
Spa (4)
Rooms with Jacuzzi / Hot-Tub (3)
Rooms with Fireplace (2)
Pool Water Slide (2)
Children's Pool (2)
Tennis (2)
Historic (2)
Private Pool (1)
Dogs Stay Free (1)
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