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Summary of reviewsSaraca Hotel Lucknow offers a luxurious and serene retreat with an enviable location in the city. Situated on Mall Avenue Road, it provides easy access to Lucknow's prime areas while offering a peaceful escape, making it ideal for cultural exploration and quiet getaways. Guests appreciate the blend of heritage charm and modern comforts, with the excellent location being a notable advantage.
The dining experience at the hotel is a highlight, with breakfast offering a wide variety of tasty options, including local cuisine like Nihari. The Azrak restaurant receives consistent praise for its exquisite Indian and Italian dishes, offering a memorable culinary experience for guests.
Rooms at Saraca Hotel are described as beautifully maintained, clean, and comfortable. While certain areas like bathrooms may require updates, the overall ambiance is pleasing, enhanced by well-kept grounds and a friendly staff. Cleanliness is a strong point, with the hotel providing a meticulously maintained environment.
The staff at Saraca Hotel is exceptional, creating a warm and hospitable atmosphere. Guests commend individuals like Divya and Mr. Abhishek for their professionalism, contributing to the inviting environment. The pool offers a pleasant retreat, although some maintenance issues suggest room for improvement.
Beds generally provide a comfortable sleep experience, though some guests noted worn mattresses. Minor inconveniences aside, the luxurious and elegant atmosphere of Saraca Hotel, characterized by its heritage charm and modern amenities, leaves a lasting impression, making it a favored destination for those seeking a remarkable stay in Lucknow. Show more
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Hotel Taking Steps Towards Sustainability
Part of Saraca Hotels & Resorts, which emphasizes sustainable luxury and eco-tourism within its portfolio. While specific practices for the Lucknow property were not detailed, the group's ethos points towards a commitment to sustainability.
Hotel for Honeymoon
Offers a tranquil retreat with comfortable accommodations and personalized service. Its peaceful environment makes it ideal for couples seeking relaxation and privacy.
Hotel with Spa
Saraca Hotel features Noura Spa, offering a serene oasis of relaxation and rejuvenation with a Moroccan spa setting. It provides personalized spa experiences, including massages, facials, and body therapies, designed to restore balance and harmony.
Family Friendly Hotel
This hotel is well-situated and provides a comfortable stay for families. It is known for its hospitality and services.
Hotel with Swimming Pool
This hotel provides great service and an excellent location. It has a swimming pool, a 24-hour front desk, and a concierge service.
Outdoor Pool
Business Hotel
While specific business amenities are not detailed in the provided context, Saraca Hotels typically offer services and facilities catering to business travelers, including conference rooms and business services.
Accessible Hotel
Saraca Hotel Lucknow offers facilities for disabled guests, including a lift and wheelchair accessibility in common areas, the business center, parking, and public bathrooms.
Hotel with Gym
Saraca Hotel Lucknow is listed among hotels with gym facilities in Lucknow.
5-Star Hotel
This heritage building, also known as the 'white jewel', stands as a testament to regal charm and luxury. It offers an elegant retreat, inviting guests to immerse themselves in the region's rich cultural tapestry.
Hotel where Extra Health & Safety Measures Have Been Taken
While specific details are unavailable, Saraca Hotel Lucknow likely implements standard hygiene practices and safety measures, including regular sanitization and staff training on health protocols.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No The guest have to fill self declaration form
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, by using an app
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 72 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, other limit 2 at a time
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? Yes, in public areas and guest rooms
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? No
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Has the hotel closed during the pandemic? Yes Reopening Date: 06/08/2020
The hotel offers a refreshing outdoor pool surrounded by lush greenery, providing a serene ambiance and ample space for guests to relax.
Luxury Hotel
Romantic Hotel
Room Types
Awadh Room with 20% discount on laundry (upto 5 pcs) | 10% discount on food and beveragesThis double room has a tile/marble floor, electric kettle and tea/coffee maker.
10% discount on F&B services
Residency Room with 20% discount on laundry (upto 5 pcs) | 10% discount on food and beveragesThis double room features minibar.
10% discount on F&B services.
Heritage Suite with 20% discount on laundry (upto 5 pcs) | 10% discount on food and beveragesMeasuring a spacious 400-500 square feet, Heritage Suites are a haven of comfort and luxury; an embodiment of the essence of the City of Illusions. Each room is a chic interpretation of historical facets paying subtle homage to the city’s heritage, featuring carefully restored vintage furniture, handcrafted artwork and provincial embroidery that create an ambience of comfortable luxury. Opening onto courtyards and terraces that take guests back to an era when Lucknow was synonymous with an ostentatious lifestyle nurtured by sprawling ‘kothis’ and ‘havelis’, the well-appointed interiors are a class apart with diversity in design, with bed runners and cushion covers that feature traditional Chikan embroidery.
Awadh Room for Day Use 6-8hrs only, No check-in after 8 pmThe double room features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with satellite channels. The unit has 1 bed.
Imperial SuiteThe air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. The suite features a tea and coffee maker, a wardrobe, a safe deposit box, a dressing room and a flat-screen TV with satellite channels. The unit has 1 bed.
Guest Reviews
8.2
Very Good
Location
Saraca Hotel Lucknow boasts an enviable location that appeals to travelers seeking both tranquility and easy access to the city's prime areas. Situated in a peaceful setting, the hotel is a stone's throw away from the bustling heart of Lucknow, providing guests with a serene escape while still being centrally connected. The strategic position on Mall Avenue Road, a prominent area, allows guests to effortlessly explore Hazratganj and various points of interest nearby. This beautiful heritage property combines the charm of old-world architecture with modern comforts, enhancing its appeal as a luxurious and characterful retreat in the city. Guests frequently commend the hotel's excellent location, noting it as a significant advantage alongside the warm and homely hospitality extended by the attentive staff. Whether seeking cultural exploration or a quiet getaway, the Saraca Hotel's location offers the best of both worlds for its visitors.
Breakfast
The breakfast experience at Saraca Hotel Lucknow is generally well-received, offering a wide array of options that aim to satisfy diverse palates. Guests frequently praise the excellent and tasty breakfasts, highlighting the staggering variety and sumptuous spreads available. The presence of local cuisine adds a fabulous touch to the dining experience, and the inclusion of dishes like Nihari is particularly appreciated by guests seeking authentic flavors.
The buffet is described as offering a good and hearty selection, with the added benefit of items available on request, enhancing the overall dining satisfaction. The dining staff is often commended for being friendly and helpful, with specific mention of professionalism adding to the positive dining ambiance.
While there is a wealth of positive feedback regarding the breakfast, there are some notes for improvement. A few guests felt that breakfast could be fresher and could have included more options. Despite this, the overall sentiment remains highly favorable, making it a standout feature of the hotel stay.
Dinner
At the Saraca Hotel Lucknow, dining emerges as a memorable highlight, particularly at the Azrak restaurant, known for its delightful array of flavors. Guests consistently commend the exquisite quality of the food, describing both Indian and Italian dishes as delicious. The dinner menu stands out with its refined Indian cuisine and delicious Mughalai delights. The culinary experience is further enhanced by the excellence of the F&B quality, with special mentions of noteworthy preparations and commendable service. Overall, the restaurant leaves a lasting impression as an outstanding choice for both lunch and dinner, making it a culinary gem within the hotel.
Rooms
Saraca Hotel Lucknow stands out for its beautifully maintained and comfortable rooms, with guests frequently complimenting their cleanliness and spaciousness. Many visitors find the rooms to be aesthetically pleasing and appreciate the well-kept grounds and pool area. The hotel's atmosphere is further enhanced by its helpful and friendly staff, contributing to an overall pleasant experience.
However, some aspects of the accommodations present a mixed picture. While guests often describe their rooms as excellent and the setting as beautiful, there are occasional mentions of musty odors and issues requiring upgrades, particularly in the bathrooms where old tiles sometimes need maintenance. A few reviews note rooms might be smaller than expected, with limited storage space, and occasionally issues with air conditioning require room changes.
In summary, Saraca Hotel offers a charming stay with its combination of visually appealing and comfortable accommodations, although some rooms may benefit from minor updates and maintenance work.
Beds
Saraca Hotel Lucknow offers a mixed experience when it comes to its bedding accommodations. Several guests have praised the beds for their comfort, highlighting them as soft and comfortable. This aspect adds to a restful stay for visitors seeking a cozy and relaxing sleep environment. However, some guests have noted issues related to the mattresses and bed frames, pointing out that some mattresses feel worn out, with springs being noticeable, and certain beds making noise during movement. Despite these concerns, the overwhelmingly positive remarks on comfortable beds suggest that many guests find the sleeping arrangements satisfactory. Overall, the hotel seems to provide a comfortable sleeping experience for many, though there is room for improvement in mattress quality and bed stability.
Cleanliness
Saraca Hotel Lucknow impresses guests with its outstanding commitment to cleanliness and maintenance. Visitors frequently describe the rooms as clean, well-designed, and comfortable, contributing to a pleasant and relaxed stay. The building is not only beautiful but also meticulously maintained, offering a sparkling clean environment throughout. The hotel's general surroundings, including its courtyards and open areas, are notably clean and neatly kept, enhancing the overall guest experience. While a few minor concerns were noted, such as the carpets at the foot of the beds and the pool's cleanliness, the hotel consistently meets cleanliness expectations. The attentive staff further ensures that every aspect is taken care of, making Saraca Hotel not only centrally located but also a welcoming and tidy place to stay.
Staff
Saraca Hotel Lucknow shines with its exceptional staff, whose friendliness and accommodating nature are frequently highlighted in guest reviews. Visitors appreciate the warm and homely atmosphere created by the hotel's team, noting their courteousness and dedication to providing excellent customer service. The hotel staff, from the doorman welcoming guests at the entrance to the security personnel, consistently greet guests with smiles and warmth, enhancing the overall hospitality experience.
Guests also commend specific individuals, such as Divya and Mr. Abhishek, for their welcoming professionalism, as well as Ravi Kumar and head chef Manish for fantastic service at the restaurant. While some have encountered occasional instances of inexperience, particularly during breakfast, the general demeanor of the staff remains positive, with house staff rated as great and general support staff recognized for being attentive and helpful.
Overall, Saraca Hotel Lucknow's staff are described as polite, friendly, and supportive, contributing significantly to the hotel's inviting environment.
Pool
Saraca Hotel Lucknow offers a mixed experience when it comes to its pool facilities. Many guests appreciated the pool as a pleasant retreat, especially after a long day of city exploration. Its clean and secluded atmosphere, coupled with the availability of sun loungers, made it a favored spot for relaxation. The staff around the pool area have also been noted for their friendliness, adding to the overall pleasant experience for visitors. However, there are areas that need improvement. Several guests mentioned that the pool was sometimes closed for maintenance and that parts of the pool area appeared rundown or messy. Inconsistencies in regular pool cleaning also led to some dissatisfaction. Despite these issues, the pool remains a valued feature of the hotel, providing a nice break from the bustling city noises.
Luxury
Saraca Hotel Lucknow impresses guests with its luxurious offerings and elegant atmosphere. This beautiful heritage property exudes a characterful charm, making it a perfect choice for those seeking a high-class hotel experience in Lucknow. High ceilings add to the grandeur of the space, creating an inviting ambiance that guests appreciate. Visitors frequently express their desire to return, citing the hotel's ability to meet their luxury desires. While some have noted minor inconveniences, these do not detract from the overall positive experience. Saraca Hotel successfully blends traditional elegance with modern luxury, making it a favored destination for those looking to enjoy a remarkable stay in Lucknow.
Yes, Saraca Hotel Lucknow has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Saraca Hotel Lucknow.
No, Saraca Hotel Lucknow doesn't allow dogs.
No, parking facilities aren't available at Saraca Hotel Lucknow.