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Summary of reviewsHotel Holiday in Zermatt receives widespread acclaim for its prime location, excellent dining experiences and top-notch service. The hotel's location offers a perfect blend of tranquility and convenience, being within walking distance from the train station, city center and ski lifts like Sunegga/Rothorn and Gornergrat Bahn. Guests appreciate the picturesque views, particularly of the Matterhorn and the hotel's serene environment.
The breakfast buffet at Hotel Holiday stands out for its quality and variety, featuring fresh, local foods and a range of sweet and savory options to cater to all tastes. The plentiful and attractively arranged spread ensures a wonderful start to the day. Similarly, the dinner experience at the in-house restaurant garners high praise, especially from those opting for the half board. The restaurant’s 3-4 course dinners are described as amazing and varied with flexibility for children's meals, making it an excellent choice for evenings.
Room accommodations at Hotel Holiday earn positive feedback for their spaciousness, cleanliness and cozy ambiance. Many rooms come equipped with balconies offering stunning views, adding to the travelers' comfort. The rustic charm, modern amenities and comfortable beds further enhance the stay experience, despite some mentions of outdated decor and varying mattress quality.
Cleanliness is a hallmark of Hotel Holiday with rooms and bathrooms consistently noted as spotlessly clean and well-maintained. This high standard of hygiene, combined with the charming and cozy atmosphere, makes the hotel suitable for all types of travelers, including families and those seeking a hygienic stay.
The staff at Hotel Holiday are repeatedly praised for their friendliness, helpfulness and professional demeanor, contributing significantly to the guests' overall positive experience. This exceptional service, along with the hotel's convenient ski amenities and cozy family accommodations, solidifies its reputation as a preferred destination for many.
Overall, Hotel Holiday offers outstanding value with its excellent location, delicious dining options, comfortable and clean rooms and exceptional staff, ensuring a memorable and pleasant stay for visitors to Zermatt. Show more
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Categories
Business Hotel
Offering standard accommodations, this hotel provides a convenient stay for business travelers. Its location in Zermatt ensures easy access to local amenities.
3-Star Hotel
Situated in Zermatt, Hotel Holiday provides a comfortable and reliable stay with good value for money. Its location offers convenient access to the town's attractions and outdoor activities.
Hotel near Ski Resorts
Family Friendly Hotel
Dog Friendly Hotel
Room Types
Standard Double Room with BalconySpacious room with a balcony with views of the Mischabel mountain range, a flat-screen TV with cable channels and a bathroom with a bathtub or shower. It also features a small seating area and a minibar.
Please note that children cannot be accommodated in the parents´ bed. Please also note that baby cots and extra beds are not available in this room type.
Superior Double Room with BalconyMore spacious room with a south-facing balcony, a seating area with sofa and a view of the surrounding mountains. It also features a minibar, a flat-screen TV with cable channels and a bathroom with a bathtub or shower.
Quadruple Room with BalconyThis room includes a seating area with a flat-screen cable TV, a minibar and a private bathroom. It has a balcony overlooking the mountains.
Please note that extra beds are not available in this room type.
Triple Room with BalconyRoom featuring a balcony, minibar, safety deposit box, flat-screen TV and a bathroom.
Please note that extra beds are not available for this room type.
Guest Reviews
8.5
Very Good
Location
Hotel Holiday boasts an enviable location in Zermatt, offering guests both tranquility and convenience. Situated within walking distance from the train station and key attractions, the hotel's position makes it an ideal base for exploring the area. Guests appreciate the proximity to the city center, equipment rental shops and ski lifts, including easy access to Sunegga/Rothorn and Gornergrat Bahn ski areas.
Despite being slightly removed from the hustle and bustle, the hotel remains close enough for easy access to the excitement of downtown. The calm and quiet surroundings provide a peaceful retreat after a busy day of sightseeing or skiing.
The hotel's setting on a steep hillside may present a minor challenge for those carrying skis, but this does not diminish its overall strategic location. With picturesque views, particularly of the Matterhorn and a convenient 5-10 minute walk to most central points of interest, the location receives high praise from guests.
Overall, Hotel Holiday combines excellent value with a prime location, making it a preferred choice for travelers who want to experience the best of Zermatt with ease and comfort.
Breakfast
Hotel Holiday has garnered a significant amount of praise for its breakfast offerings. Guests frequently highlight the excellent quality of the breakfast, describing it as very good, delicious and top-notch. The hotel provides a varied and ample breakfast buffet that includes a good selection of fresh, local foods, fruits, breads, cheeses and both sweet and savory options. Reviewers emphasize the abundance and diversity available, ensuring that there's something to cater to everyone's taste.
The breakfast buffet is often noted for its rich selection and high quality with some guests calling it epic. Many appreciate the attractively arranged and plentiful spread, emphasizing the fresh and tasty nature of the food. Several guests also commend the hearty and enjoyable breakfast, noting the substantial and satisfying offerings.
Despite this overwhelming positive feedback, there's an occasional mention of the breakfast being below expectations, but overall, Hotel Holiday consistently receives high marks for providing a wonderful and satisfying start to the day.
Dinner
Hotel Holiday's in-house restaurant has garnered positive feedback from numerous guests, particularly when it comes to dinner. The restaurant offers a highly recommended culinary experience with consistently good food. Many guests choose the half board option, which includes a 3-4 course dinner that changes daily, ensuring a varied and satisfying meal every evening.
The 4-course dinners have been described as amazing and exceptional with some guests mentioning that dinner at Hotel Holiday ranks among the best meals they've had in Zermatt. Though the menu is not particularly extensive, the flexibility to adapt it for children's needs and the overall quality of the cuisine are appreciated. The restaurant's evening meals have been praised for being delicious and occasionally even scoring a perfect 11/10.
While a few guests noted occasional variability in quality, the general consensus is that the dinner experience at Hotel Holiday's restaurant is very good, making the half board option an excellent choice for travelers.
Rooms
Hotel Holiday's rooms receive high praise for their spaciousness and cleanliness. Guests often commend the spotlessly clean atmosphere and the neat, tidy rooms. The rooms are described as cozy with comfortable beds and modern amenities. Many reviewers appreciated the large rooms, often mentioning the added bonus of balconies, some of which offer stunning views of the Matterhorn.
The accommodations are noted for being well-equipped and having plenty of storage space. The hotel itself is considered charming with rustic touches and lovely wooden fittings, adding to a cozy feel. Despite a few mentions of outdated room decor, the majority of feedback highlights the pleasant stay conditions.
The hotel’s beds are described as very comfortable, ensuring a good night's sleep. Rooms are also praised for their quietness, allowing for a peaceful retreat. The hotel’s proximity to the subway and easy access to both the Sunega station and the village center enhance the convenience for guests.
Guests also appreciate the availability of spacious balconies, enhancing the experience with picturesque views, often of the Matterhorn. Additionally, the helpful reception staff add to a positive stay.
Overall, Hotel Holiday provides spacious, clean and comfortable accommodations with beautiful views, making it a reliable and pleasant choice for travelers.
Beds
At Hotel Holiday, guests frequently praise the comfort of the beds with many describing them as comfortable and very comfortable. The overall hotel experience is often noted as luxurious, especially when complemented with features like spacious balconies and excellent breakfasts. Reviews point out the comfort and tidiness of the rooms with some highlighting wonderfully airy and comfortable bed linens and duvets.
However, not all feedback is positive concerning the beds. Several guests have pointed out issues with the quality of the mattresses, describing them as ultra-thin and offering minimal support, which has resulted in back pain for some. There are complaints about the beds being too soft, low and lacking in firmness. While the majority find the bedding comfortable, there is a noticeable contingent that suggests a need for improvement in this area to ensure a consistently restful stay.
Cleanliness
Hotel Holiday boasts an outstanding reputation for cleanliness, consistently described as spotlessly clean, immaculate and exceptionally well-maintained. Guests frequently praise the hotel for its clean, neat and comfortable rooms, making it particularly suitable for families and travelers seeking a hygienic stay. The bathrooms also receive high marks for their cleanliness and impeccable facilities.
While most feedback highlights the high standard of cleanliness, a few comments suggest room for improvement in daily cleaning services. Despite this, the overall sentiment is overwhelmingly positive with visitors noting the hotel's excellent value, cozy atmosphere and convenient location near the village center and train station.
The rooms are well-equipped, some offering nice views and the furnishings are stylish, adding to the pleasant ambiance of the hotel. The cleanliness contributes significantly to the comfort and enjoyment of the accommodations, making Hotel Holiday a distinguished choice for travelers.
Staff
The reviews for 'Hotel Holiday' overwhelmingly highlight the exceptional qualities of the staff. Guests consistently describe the staff as super kind, helpful, friendly and attentive with many using superlatives such as top-notch, exceptional and amazing. Both the front desk and restaurant personnel are praised for their professional and welcoming demeanor, ensuring a comfortable and enjoyable stay for all visitors.
The reception staff, in particular, stand out for their attentiveness and friendliness, often going above and beyond to cater to the guests' needs and questions. The smooth transition during room upgrades and the exceptional hospitality of specific team members, like Olivier and his team, are noted as memorable experiences. Guests consistently felt warmly welcomed and well-cared for throughout their stay.
Additionally, the hotel's location, dining experience and clean, comfortable rooms with views of the Matterhorn are appreciated. Despite isolated mentions of unfriendly interactions, these are vastly overshadowed by the positive comments. Overall, 'Hotel Holiday' appears to offer not just a stay, but a genuinely pleasant and welcoming experience, largely driven by its remarkable staff.
Family
Hotel Holiday offers a pleasant and charming experience for families, well-suited for both short and long vacations. Its spacious family rooms cater comfortably to families with some accommodations fitting a family of four, including teenage children. The hotel's location is quiet and conveniently close to the subway, making it easy for families to explore the area. The interior presents a country club feel, adding to the overall charm. Guests have found the living room large enough for family gatherings, although some mention that bathroom facilities can be cramped. Despite a few spatial concerns, this hotel remains a recommended destination for families and even those traveling with pets, providing a good balance of comfort and convenience for an enjoyable stay.
Ski
Hotel Holiday serves as an excellent base for mountain excursions and exploring the nearby town. Guests appreciate the hotel's proximity to key skiing amenities, including rental shops for necessary equipment and access to the slopes. The hotel's location near the Sunnega funicular and ski lifts enhances its convenience for skiing enthusiasts. Despite being slightly far from the town center, it offers good value for money and provides ample support for skiing activities. Some guests noted that the ski cellar is not the most modern or practical. However, the ability to ski directly to the hotel is a significant advantage for those looking to maximize their time on the slopes. The hot water in the bathrooms is another positive aspect frequently highlighted by visitors.
No, Hotel Holiday doesn't have any pool.
No, a spa isn't available at Hotel Holiday.
Yes, Hotel Holiday welcomes dogs.
No, parking facilities aren't available at Hotel Holiday.